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The location and the quality of the service Difficult to find the hotel and the bad state of some facilities
The mountain location, facilities and cleanliness Receptionist was efficient but not friendly.
Quiet surrondings There's no lunch service or a the option to buy quick food & beverages
comfort, quiet, nice staff room temperature : extremely hot
The surroundings and location were great
Lovely brand new hotel - think we were the first guests so work still going on . Friendly staff and beautiful building and furnishings. A little too quiet but more guests arrived during our stay.
staff, especially Peter were very friendly and helpful. Just wish we had more time there.
Beautiful room and bathroom, firm bed with good quality bedlinen. The location was good, quiet yet right by the lake and park and close to the town with its bars and restaurants. Indoor pool and leisure facilities were great (especially when it rained) and the staff were friendly and helpful - altogether a very pleasant stay.
Spacious well-equipped room, location close to the town centre
The lake is beautiful and the staff is young, friendly and happy
Parking charge seems high but parking spaces would be difficult to find close to the hotel.
Restaurant quality very good. Bathroom looked good but lacked functionality...........to have a shower wet the entire bathroom. Very clean and comfortable room. No signs in town directing to hotel and hence very difficult to find.
Good Location and facilities, friendly staff. Will certainly consider staying there again. The restaurant is to my opinion a bit pricey for the region
Everything. Great hotel, very helpful staff, excellent facilities and superb food and wines. Nice relaxing break. Close to town centre. Will definitly return. Nothing.
Excellent location, beautiful surroundings, nice facility. The breakfast buffet was superb with very good pastries, freshly prepared eggs and a reasonable variety of items.
The location is superb. You can park outside hotel door & its only a 2 min walk to lifts/ piste. Rooms are very modern & clean.Small games room where you can play nintendo Wii (costs 5 euros per half hour to hire). Buffet breakfast is excellent - hot & cold food provided. Staff very friendly & helpful. No sky TV or wi-fi in rooms. Kitchen facilitiies very basic.No tea/coffee provided or even cups. A small washing up kit would be useful. No sofa in main room, although there was a table & chairs for 4 people.It costs 20 euros per person to use the pool/ spa area which we feel is too much, so put us off. Pool table in games room would be good.
Excellent rates and friendly staff. Especially off season. During the peak season (winter) the character of the hotel changes into a bustling family hotel.
Excellent location 50 metres from a chair lift - ski and boot hire next door.. Good size well fitted rooms with modern "designer" bathrooms. Restaurant disappointing - dinner below standard for a 4* hotel and liile other options within walking distance
We loved the scenery and helpful staff at the hotel. We ended up staying for 2 nights. room was hot on the first night (no AC) but staff was very willing to open sky light for 2nd night
The hotel is well situated close to the lifts. Breakfast buffet was really good (we didn't have full board). The "spa" and pool was not so impressed and it was not included in the hotel visit. It was expensive. Not much more to do in the hotel in the evenings. Too expensive to upgrade to full board.
Was convenient for the skiing area and quiet. Having to pay extra for everything - parking, the safe, the pool etc.
People on half board given priority at meal times which meant others treat like second class citizens and had to accept what was left. Also advert is a little misleading as it suggests that the use of the spa is included in the price whereas they actually charge each person 20€ per visit.
the location of the hotel near the pista the ski That the Spa for only one hour whas costing 20 € this is normely for free
Clean modern spacious ,very professional staff. Good food lovely lounge and bar Big problem was no facility to pick up guests from station 5km away and only one [very unreliable !!]taxi in village. We were not the first to complain about this serious fault .we would have been happy to pay for the service. We had to get taxi sent from puicerda 20kms away at cost of 25 euros .
Great Location. friendly helpful staff. We stayed previously with the children and the duplex apartments give great space at a good price for families
The Half Pension dinner was very good The breakfast, was not buffet and it took quite some time to get a few slices of ham and cheese. The dining room was very hot.
Staff very friendly and helpful,The breakfast was first class,and the room was immaculately clean.
Ideal for a 2 adults + 2 children sky weekend. Breakfast was correct in quantity and quality... and free for children under 10! The noise from the air conditioning system that was in a room just in front of ours (end of the corridor, first floor... Low price rooms?)
Staff very very helpful and kind
The accommodation was excellent; warm, modern & clean - I like the fact that you pay per room rather than per person. The pool area & pool itself was not warm enough to use comfortably. The car park charge was a little expensive. There was no gym or decent restaurant on site. The approach road was v. icy & not properly gritted after snow
Location close to the skii lifht, nice area and exelent for familys with jung kids,good skii shops around. The clean service is simple doesn't exist, just clean the floor but never under the bed, (plenty of dust)in 7 days do ot change the beds "cloth" and do not clean garbage collector.
Close to slopes, clean, efficient check-in and room cleaned every day. Apartment was advertised as sleeps 2-4 people but not much further which gave you the impression of having 2 bedrooms, not a lounge room and a bedroom. So probably was better value accom on the mountain with breakfast included. Had to pay for access to the pool/spa even if you were a guest. Also if you have a kitchen in the apartment the very least that you would expect supplied would be a sponge and some washing up liquid....
Proximity to piste, ski school
Close to the ski lifts and the price of the hotel. Heated swimming pool; Lack of a bar and sitting area in the sun. Cleaning service included just making up the beds
A cosy bar
The apartment was excellent. Spacious, clean and warm. Perfect location for skiing. And the spa is a bonus at the end of the day. We decided to pay 10 euros for a breakfast. It was very basic, the bread and rolls were not fresh and there was no hot food available. We will take advantage of the excellent apartment facilities during future visits.
very comfort room (Duplex), beautiful view, convenient fo family. fukk kitchen
The rooms are clean and is a family friendly hotel. The staff is very helpful. The food in the restaurant/cafeteria is average and would pass on the breakfast. there are better places to have breakfast in the town area.
First class hotel in every respect. This is my third visit and will certainly go again in the future
the location, service and food at teh restaurant
The room was very spacious, comfortable and clean. The facilities in the rooms were good. The gardens were nice. It is situated next to a busy roundabout near the border with France and therefore, noisy with many passing lorries during the day. The pool was being renovated. It would have been good to know about that before arriving.
Swimming pool, jacuzzi and sauna were all excellent. Breakfast was good.Staff were very attentive. Hotel has no restaurant but its location puts you within easy walking distance of the town centre so no problem. Rooms were comfortable but very dark wood used on the floor and seemed a little oppressive Thank God for SatNav. This part of Puigcerda is a maze of one way streets. Make sure you have a downloaded map at the very least. Worth the effort though.
Very quite, relaxing, nice rooms. N/A
Lovely setting, good views, friendly, comfortable. Spa and pool nice. No restaurant
Lovely location, and comfortable firm matresses. Very nice breakfast, though if you are looking for a full english, then look elsewhere. Nice spacious living room area with a fire, so good chill out possibilities. the room was a bit small though and we were mysteriously put in the smokers area of the hotel, and I hate smoke, but it was only evident when we opened the door to the corridor, so it didnt affect me too much.
The facilities were very good, and the location was excellent.
We enjoyed the swimming pool which was located in an upgraded glass house with beautiful views of the Pyrenees mountains. Very little interaction with staff and difficult to find someone to serve a beer at night, but maybe because the hotel was not so busy.
Not much! Rooms too noisy and too small, poorly equipped. I paid for the Confort room, which in theory has an extra living room. This was more like a cupboard, and totally unsuitable for work.
Family atmosphere, good service, proximity to centre of town + boating lake
Location, friendly staff Smoking in rooms
The location,,the open area. the short distances to many places The acoustic is very bad.Too much noise from adjacent rooms. The lack of elevator
Good family hotel with very friendly and serviceminded staff. Nice and cosy morning and dinner restaurant with good mountain buffet.
We stayed in the hotel for four days, after lovely breakfast we went skiing, then playing table tennis, exercising in the gym, relaxing in the sauna and ten enjoying delicious dinner... no!!!
The staff at this hotel cannot do enough for you. The atmosphere is very friendly and the style of the hotel is rustic and relaxed. The food in the evening was excellent. At the end of our stay, I forgot my keys and they immediately posted them on to me. What a hotel should be like.
The staff was very helpful and friendly. Very aware of changes on the ski slopes. other guest were noisey. Easy to hear noise in the rooms.
The hotel is very good. Great team, great food, really beyond our expectations. We stayed there for 4 nights, to ski in La Molina. The rooms are confortable, according to a 3 star hotel, but the service was perfect (like a five star). They took care of every small detail, even when it was not their responsibility.
Very helpful and resourceful staff made the stay very comfortable. The free private parking at the slopes is very convenient.
Beautiful Bedrooms, very clean and Secure Car Parking
warm and helpful welcome, within striking distance of ski resorts
Warm welcome - excellent, no fuss service. Great breakfast, excellent coffee! The hotel rooms were very warm -
very friendly hosts and elegant interiors. Excellent breakfast. We loved the hotel, but be warned, outside the season Alp does not have any decent restaurant to eat in, so trip to Puigcerda is almost a necessity.
small hotel, run by owners. Rooms exellent. Owners allways on site if required.Local knowledge good.No on site parking, but free parking nearby. Small village .
Helpfulness of owner. Spoke and understood english. Able to advise on area. Hotel is exceptionally clean and well decorated. On arrival the room we had booked which was the Junior Suite which said there was a seperate bedroom from the main bedroom/lounge. What is failed to explain was that this bedroom is only suitable for children as beds are only 2 foot 6 inches wide. Therefore we had to be offered alernative rooms which was lucky to be avaThere was no hot water on both mornings we stayed at the hotel. This was put down to the solar system. Once the boiler had been put on there was plenty of hot water. This is the only downside of the hotel. Outside of the hotel there was a lot of road works and many of the surroundings roads. Therefore after rainfall the roads are very muddy..
The room hwas nicely decorated and had a large window that opened over the town to view the mountain. Incredible view. Good breakfast and great value. We would have tried to stay another night but already had reservations in Girona. Would like to go back sometime.
It is a pretty village, easy to find, and not too far from ski slopes. The hotel appears to have been recently refurbished. Staff are friendly and a good continental breakfast is provided.
clean and modern. Good food.
Rest and Snowboarding,, Excelent place at 5 minutes from the ski lift
Staff were helpful and friendly Not being told that a booking was necessary for the spa. The spa needs to be able to cater for more people. The room was very cold. The tile floor was freezing and had no coverings The room was noisy, and could hear every word from the people next door. Having to pay for the room at check in is not acceptable and no receipt was offered. The hot water was only lukewarm.
The staff at the restaurant and front desk were very nice and helpful. They were very accommodating for breakfast when I needed to leave earlier than 0800 several days. Location is a bit far from anything. It's on the side of a mountain about 5 minutes drive (20 minute walk up hill) from the nearest shops or restaurants.
I like the atmosphere and the staff'. It was very plasent and comfortable to stay there/ The location at your sait is wrong it have to be: 42.34364n 1.95019e for the gps
breakfast was good value and staff were very friendly room was spartan and very basic - - hotel was over a mile from piste - had to drive - nothing else close to a walking distance
Large clean comfortable bedroom and bathroom. Mountain view. Excellent free Wifi throughout hotel. This is a Ski hotel that we used out of season at a reduced rate. Because of the reduced rate it was acceptable for our overnight stop. There are few hotels in this area. However, we do not recommend that you use the restaurant at the hotel. Our experience was that this huge hotel, was only filled to a small capacity by the overnight stop of a Spanish coach trip. We assume also using an out of season rate. Our meal in the restaurant was effectively us being tacked on the the end of the mass budget self service catering supplied to the coach trip. The food was unimpressive, low quality and overcooked. The choice was extremely limited. ( Poor cut of beef or Quail) The service was too fast. The house wine almost undrinkable.
the quality of food served in hotel was excellent also the rooms were nice some staff were unhelpfull
free internet. good breakfast the staff was partially helpful. the man was most unhelpful, rather rude, he knew i was frustrated, but did not offer to help. the hotel was far from the town. you either walked for 15min uphill or took an elevator as town was up on a hill. so not true advertising. not impressed