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I was asked to provide a credit card imprint at time of arrival which I did and did not have a problem with that. However at the time I was to check out the cashier would not shred or return the imprinted voucher."THAT"--- I did have a problem with!! I did not want to make an issue of it at the time but something like that will make me think twice before I would book at this hotel in future.
Hotel was very clean and tidy (No bed bugs YAY). We only stayed one night but if another opportunity arise i would stay longer.
It was excellent will recommend to others thanks
Convenient, reasonably comfortable. No room service, no fan in toilet.
unfortunately we did not spend a lot of time in our room, but found it to be nice and quiet, clean and spacious and in a good location for our needs Unfortunately we did not have time to stay longer
Really good for the kids, they loved the pool even though the it wasn't that warm. Excellent location for access to Hilarys Boat Harbour and Joondalup etc. The restaurant attached to the hotel is highly recommended welcoming staff and delicious food. Rooms had plenty of space.
The beautiful meal we got from the restaurant attached to the resort pity they don't do room service, only down fall. No room service
Location is fantasticFacilities looked fine ( we didnt use any apart from the in room spa ) The maintenance of this place needs to be looked at seriouslySome carpets are threadbare !! The ceiling in out kitchen was damaged and sagged.Also poor quality patch ups in the bathroom walls where a old shower had been
excellent management no mini bar
The reception staff, especially the younger gentleman was outstanding
The quality of the bedroom The bathroom ceiling was cracked and peeling - small details like this let down the overall excellent quality of the hotel.
Everything in the buffet breakfast was cold. The roof was leaking all through the restaurant. Overpriced cold food
The view is very good ,but hotel is very close to the beach. I am not sure I like to come back again, because this hotel does not offer internet in the room
The pool and room servive were the best.
Fantastic location! Good pool facilities although a little cold.
The view was wonderful and the pool area was great. The shower was terrible, the toilet didnt flush properly, the bed has a big sag in the middle which didnt do my back any favours and it smelt musty.
An excellent seaside location, with the beachside views providing 180 degree views up & down the coast, a range of excellent restaurants nearby.
Staff were very helpful providing a rollaway bed for our 3 year old daughter free of charge
The staff were very good and always willing to help with advice on the local area places to eat etc. My room was not cleaned properly and not at all on one day, I came out in a rash which was diagnosed as bites from bed bugs, so be warned.
The Ocean views are fantastic, the hotel staff are great, and the pool is just what you need.
great room, nice and big. spa was great. very clean room. would definately stay again.
Very happy with our stay
The rooms are a good size and are very well maintained and the views are very nice of the city and river. I had asked for champaigne to be in the room when I checked in and had to ring room service to get it.
No wireless network available
That we checked in early due to our daughters wedding and our room was upgraded so that we could have early access,Also we had a premium breakfast each tht was fantastic.
was good for our christmas fuction all i had to do was walk up stairs all good
Stayed recently for a wedding and found the stay to be only ok..... whilst it has good access to the casino and nightlife, it is now dated. The foyer and main restaurant and being renovated so hopefully this will improve things more. The rooms are very dated and tired and are overpriced in comparison to other hotels. I was hoping for a larger and better room and although we booked a king room, we were given two single beds. We were also charged $7 to use cutlery that we requested be bought to the room. The renovations mean that the reception area is very noisy during the day.
fantastic rooms and services available
Absolute professionalism of staff. Decore, friendliness and surroundings. I love the hotel, however, a bar that serves drinks (alcoholic, no-alcoholic etc) that is available for those that do not want to enter Casino either before restaurants open or after restaurants close. No quiet place to chat, have a drink out of the hours above within the hotel complex.
convenient to the show we were attending & to the casino pillows
the location, right next to the beach
the hotel has good location but has deteriorated badly in recent times. TV reception bad and staff ignored requests to fix; poor room servicing, no vacuuming done for a week; mould around bath and grouting falling out of tiles; ominous stain on sofa; chewing gum stuck to stairs
Well designed, clean rooms. Good car parking.
The spa and breakfast Noise from kitchen at night was fairly loud
location, friendly staff no bath in our bedroom and the shower flooded the floor of the bathroom.
The hotel was very quiet and the view of the beach was beautiful. It had lots of facilities for a relaxinf stay such as a restaurant and room service.The staff were friendly and helpful.
it was nice and quiet and we were not disturbed the room was clean.
Staff were very heplful and supportive. I had expected more choice in surfy shopping. I ended up going into Perht to get board shorts.
Stayed there for a function being held there. very convenient Inability to access room before 2.30 in afternoon. Very expensive
The room was nice with a small view of the ocean The continental breakfast was not very good, and we couldn't order anything from the breakfast menu. We were disappointed about the restaurant not being open for lunch
Best part about the hotel was the location, very close to the beach and public transport and nice bars and restaurants. Great running/walking track along side the beach too. The room we stayed in was very different to the pics that were on the internet. The bathroom had mould on the ceiling and walls. The queen size bed was just 2 singles pushed together with a padding down the middle where the edges were (The bed was comfy enough though as long as you didn't roll over the middle part) The main hotplate had a massive crack through the glass (very slow to cook anything)
It was located close to my final destination. It was a bit damp, and the room was directly in front of the main entrance, so one could hear everyone coming and and going out. The toilets are on the 2nd floor, and I thought I was in a backpacker/hostel not a resort. The cleanliness of the toilets and shower was OK, but not great. Given the high cost of accommodation in Perth, I understand why people will opt for this, due to the lower cost, but the rooms are sparce and minimal, and I would not want to be there for more than 1 night.
location of hotel The room was very small.The window was facing another structure, so close, no sun entered the room. The bathroom downstairs were out of order the entire time I was there. They do not change linen or service the room daily.There are no clear signs where the laundry room is located. They do not inform you that you need a code to get into the laundry room and the code is suppose to have a hash which does not exist on any of the buttons you have to press to get in.
the staff were very helpful (except for one small problem mentioned below), it is close to beautiful beaches and easy access to perth city the room would be made up at very different times of the day. For example a couple of the days the romm was made up after 1pm and then other days they tried to make the room up at around 9am . when the staff member who wanted to clean the room was asked to come back she didn't seem very pleased.
The staff were all very friendly The breakfast advertised as cooked was not avaliable. The room is small and pokey and from what I could gather the hotel next door run by the same company was the same room tariff
nice location. situated in good family holiday spot, nice pool, had to upgrade. booked on internet pics viewed did not show true content , Found apartment to be run down and need of renovation was not happy at all totally overpriced and would not recommend it to anyone. will be puttin my experience on my Facebook for all to see including pictures.
A comfortable apartment, close to beach, supermarket and the bus station to city.