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Excellent staff, helpful and friendly. Restaurant is a separate operation to the hotel but the hotel staff ensured we got a table. Rooms just fine for a one-night stopover enroute elsewhere.
The views and countryside. Location to lovely villages. Noisey electrical system in room.
Nice and clean room. Very friendly and helpful staff. Lovely pool. Room with a good balcony.
excellent place for quiet rural stay and mountain climbing bed is so poor.. & too small room but it is cheap
Picine, sauna and nature on the surrounding The owners are nice but they were busy at the restaurant and we waited over 15 min to check in
Friendly people, who tried to understand us and help us. We missed a little table in our room, to sit together.
Nice location, close to Vin De Alsace route which was main purpose of visit
It was a nice family run hotel. The atmosphere was informal and friendly The food including breakfast was excellent. The staff made a serious attempt to represent the terroir which was very welcome.
Very kind and helpfull
Loved that the 2 restaurants were very nice and close to the hotel Best restaurant was grossly understaffed on the friday night we ate there. one waiter for 8 tables so service was unbearably slow. Food was excellent. Hotel pool was empty our first night there (and the pool was the main reason we chose to stay there w children!) then the next day the water was too cold to swim. Frustrating.
Excellent food, pleasant staff and good localtion close to ferry ports and tunnel
Cheap Plug in bathroom sink didn't work. Bad smell of corridors
The staff was very kind. The bathroom not to comfortable, and the washbasin is in the room.
Spa, swimming pool and sauna. Great location. Most of the staff is really nice only one or two people aren't very pleasant.
leisure facilities the room
Quiet, clean (but even if clean dust lays on very fast), the breakfast is very copious
Very nice hotel, comfortable, very nice staff and good breakfast. Have eaten in the brasserie, very good food. Nothing
Very friendly and cosy property standard rooms are not very comfortable, upgraded rooms are quite nice - however the price is very fair even for standard rooms.
nearby restaurants : a cheap simple and an expensive one a mini-bar in the room would have been a nice additional luxury
the location, the view, the park, the silence, exterior swimming pool 1. breakfast very expensive, middle quality, bad service, no refill, staff was preparing the tables for supper with a lot of noise during the breakfast 2. The exterior of "Pavillon Nantilde" (backside) is not clean and a bit "slumlike", does not fit to the image of "chateau"
Excellent location and views. Outdoor pool very refreshing! Aircon in annex was a mobile unit and so a little noisy.
The premises are wonderful and staff is very attentive
I think the hotel is located in the best area along the wine route. I wouldnt hesitate to stay in Ruffach again on my next journey to the alsace region. everything is very typical french. Dont expect anything to be new refurbished and when it is (as the spa) dont expect it to be european or american standard. After all - this is france!
location & pool
the heated pool sparsely furnished room and very dated decor, not what I would expect from a 4/5 star hotel
Everything,top class.Enormous room,with a door leading straight on to the garden,enormous bed,well stocked mini bar,bathrobes.Excellent restaurant food was reasonably price cosidering the quality. The town(Rouffach) was shabby.
Stayed on our way back from Switzerland - food superb, and room was slightly shabby chic, but clean and comfortable, good views from our room
Beautiful chateau, great view and a genuine feel to it. Nice pool and sauna. Friendly reception staff and grand rooms. They even upgraded our room because of a late drop-out. The jacuzzi was not working.
Cleanliness of room and excellent food! The village itself was disappointing.
We did not like the location - it is situated in a small industrial area between Guebwiller and the next town.
The staff, the cleanliness and the rooms; the size of the rooms
Wonderful staff and good facility The rooms are small when traveling with young children. Perfect for a single or couple but very small if you have kids.
A lovely old chateau with characterful rooms and nice ensuite bathrooms. Nice breakfast including delicious home-made jams. The hotel is in a lovely old town and close to vinyards - one vinyard almost spills into the town from a high hiilside - and the town has an interesting old monastry which is a frequent venue for music events
the location, food, romantic taste, staff none
The hotel has a special charme, especially with some interior design elements and a flavour of art and culture. Wonderful hosts and a warm and relaxed atmosphere. This hotel has the potential to become a juwel in the alsace region. Any requests were handled in an easygoing way. Thumbs up !
Nice and secluded location I booked a garden room and I got a backyard room. The hotel has a beautiful garden, but the rooms facing it are called charm rooms. I did not know and I was unhappy with the room I got.
I loved the environment and the atmosphere of the hotel. It was unfortunate that even though we were counting on having a sauna (based on the website) the sauna was not yet finished.
Motivated staff, location and tranquility, very good food, excellent breakfast. Only small details. Shower loose from wall. No soap. But it is a super address we would recommend!
Hotel staffs are pretty kind. Dinner at Hotel restaurant were expensive even there was not so much choice and no Alsace's traditional foods were available.
the rooms and garden are very nicely done there was no wifi nor mobile telephone coverage
walking in the beautiful garden
Friendly staff, good restaurant The post in their website - biking, but you cannot rent a bike close by. We had to drive 30 km to the next town to rent bikes. I wonder if that is the same with the rest of the activities that they say they offer... ??
the food was excellent
quite nice hotel
we like the fact that you didn' have to go thur the hotel too get too your room. the employee's could not have been any more helpful.thanks no
clean, warm, calm, swimming pool, quality of food, cheminee, parking, friendlyness
the location - the view from the window was lovely. decor - plastic flowers and old fashioned wall paper. shower had no shower curtain.
Excellent location, beautiful scenery, quiet, secluded, wonderful food, near the Alsace wine region. None
The staff was very friendly. The whole atmostphere was friendly. A Minor point: it's a bit difficult to find. It's accessible only from Rt. 83, a 4 lane motor route. It's next to the Total Station.
We think the hotel is very well situated for touring the surrounding area. We also thought that it was very comfortable, the restaurant was excellent and the staff were very friendly and helpful.
Friendly staff.Excellent Restaurant. Rooms are expensive for the low standard. Service at the restaurant is far too slow.
The staff was not friendly at all. There was no English spoken to help us with checking in or out. We were treated rudely when paying our bill at check out time. The lady was not nice when we tried to understand the french we didn't speak. We were treated like unwanted guests.
Good diner and good breadfast Hard to find (only accessible via highway in one direction!), very small rooms, slightly unconcerned personel. More like a motel with a restaurant.
The Dining Room and the food.
room clean and with good equipment. Nice design and terrace.. prices for food and beverages vers. service not approperiate.
We felt at home and the service was excellent! In one word "quality"!
Plenty of room Lighting in room was horrible-what's wrong with at least one or two lights you can read with? Also,restaurant staff was not helpful- Some of the young peaple there had to know how to speak at least a few words of English- did not care to evn try to be helpful
lovely rooms, great restaurant nothing!
Cleanliness, location and cost - you get excellent accomodation for your money. The pizza resteraunt at the other side of the lake is good value too !!
Nice quiet setting overlooking a lake. Good breakfast choices.
the silence,clean, parking
The hotel is more than you would normally expect from a two-star. I was very well surprised by the stay. I would definitely recommend it.
We loved the ambiance,decor,setting,friendliness of staff in fact everything. one little thing, coffee making facilities in room would have been an added blessing.
Everything - I was hesitating at first, as the picture on Booking.com doesn't do the place justice. I'm glad however I chose this place, as it turned out to be excellent. My room had been recently refurbishd, it was spacious and very clean, it even had a little balcony. The bathroom was brand-new, so was the mattress. No carpet, but pvc on the floor, I do think that's more hygenic anyway. Breakfast was good for French standards, good choice, not only jam and bread. Food in the restaurant was very nice, local cuisine, the Flammkuchen was excellent. Very helpful and friendly staff.
It is close to the Grand and the Petit Ballon, so an easy place for some trips in the mountains, and close to the bog auto-routes. So it is a nice in between hotel. our room on the second floor was very hot. The hotel provided an blower, but it relly needs an airco in summer. the hotel has no garden, terras oid.
Friendly, quiet, comfortable, good restaurant, tea/coffee facilities in room
Good location. Convenient walking to all main points in town.
Noise from road, if room towards it, old room, furniture ready to renewal, no terrace furniture, very clean, bathroom large and nice - their restaurant absolute top class!
The beds were of poor quality and it was difficult to sleep in them The beds