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The staff were very friendly and helpful The room smelt of cigarette obiously somebody smoked in there as we are none smokers that bothered us very much we should have been told. the pillows were the french ones which were uncomfortable
Lourdes was quiet at our time of visiting. Enjoyed a great drive up. To Pontiac d'Espangne. The staff were helpful and it was good to have a refrigerator in the room.
Peaceful area, friendly staff, nice breakfast.
Friendly receptionist. Good facilities, wifi internet service good. Room was clean and comfortable. Breakfast was good, fair selection. Good location to the Le Grotte (main purpose of our visit). Overall hotel was good value, will recommend to others and will return. v. good in room internet service (but time limited), not a major problem though provided that the receptionist was available.
only criticisim is that the hotel reception closes at 8pm.
The staff were so helpful and it was such value for money and the rooms were great. Nothing to say was great
The staffs were very friendly and accomodating. In fact the sales manager could speak 11 different languages... definitely a great asset to the hotel and trememdous comfort to overseas guests.
The hospitality of the front desk staff was excellent, very friendly and helpful. Everything about the hotel was good; I have no complaints.
excellent hotel. staff very courteous and helpful, hotel room spacious and comfortable and within walking distance of the sanctuary. Breakfast included in price .
The hotel staff were exceptional
Hotel Paradis was an eminently practical hotel. Rooms and toilets were spacious, and i particularly liked the fact that the toilet and the shower were separated. Showers are positioned such that they do not make a mess, and the towels and beds were very clean. Airconditioning was definitely a plus even though Lourdes was cold when I was there. The design of the room looks like the hostel I stayed in in Australia - very dull and drab. Though for 60 euros, I can't really complain. :)
the staff were excellent Pushing a wheelchair & because of the location ie. Lourdes attention could be given to immediate wheelchair access into the hotel entrances ! and maybe if they have influence the general access infrastructure of the town !
The most prominent feature is the friendliness of the staff and the facilities provided by the hotel are very professional and excellent. There were no amenities like tea, coffee and fridge in the room.
I was first introduced to this hotel by Mancunia and since then have stayed in this hotel several times in the past years. I have always felt welcomed by the staff both at the reception desk and also in the restaurant and have found that their service is very good.. The food is very good value for money. I was also very happy to see that the bathroom had been refurbished and the rooms were very comfortable.
The staff are very friendly and very experience as well. breakfast was very good. no comment
Staff were very courteous and helpful! Bathroom was not cleaned as well.
Location was good, staff were helpful, Hotel was very clean & comfortable
This is a clean basic hotel. We enjoyed the free parking on site, the free wireless internet, the hair dryer and the AC. The receptionist spoke English and Spanish and recommended restaurants.. There was no English language TV. 'Satellite TV" is apparently no longer code for CNN/Sky. The bed was too firm, not a big issue.
Clean and comfortable. Had three small children with us and they were able to accommodate us in bedroom for four.
The staf were very helpful. The car parking is very secure. In the centre of the city this is very important.
Walking distance to Conference Center and shopping arcade. adding iron & iron board in certain type of room will be useful.
Friendly staff, easy parking and quiet considering it's centre of ville location.
near the Town centre
Adequate for a stopover, but a soulless mid-century modernist design lacks any atmosphere or personality. In a bland neighborhood not far from the city center. Staff, compared to other hotels we stayed at during our ten day trip to southwest France, perfunctory & indifferent.
Clean bathroom, two sinks, bathtub, big bed Paper cups in the room for coffee in the morning
Just across the road from the bus stop to Total; 5 minute walk to centre of town
The staff, the decor. Restaurant closed at the week-end, the location in the centre was almost impossible to get into. It took 1 hour to find our way through the maze of road works and bizarre traffic arrangements. We felt the price should have reflected the current difficulty. I would not stay again until the centre of the town is completed.
no worries at all; good performance of the hotel crew i missed a bar to meet my colleages and friends; the lounge was not big enough
Excellent reception staff.
central location and free hotel parking. large spacious rooms. rooms where large, clean and comfortable but the decor was a bit shabby
Room was very nice. Free parking.
We enjoyed our stay at the hotel as it is in a fantastic location. All of Pau is easily walkable the hotel is a stunning building and has lovely original french decor in the public area's. We read it was a little in need of upgrading but we fould it perfect, the slighly faded carpets and furniture only added to the ambience of the place. Our room and bathroom were spacious and recently refurbed and the bed was really comfortable. We would definitely reccommend a stay here. Can't comment on the food as we didn't eat in the hotel.
The location of the hotel was excellent for sightseeing in Pau. The hotel staff were friendly and helpful. Sadly, when the temperature was in the 30s there was no air conditioning in the rooms. Almost impossible to sleep!
Very good location in the heart of the city, close to shops, restaurants, sights. Helpful staff. Good breakfast. Big room with good organized storage and facilities. Once it was a fashionable hotel but now all furniture and facilities are very old and dusty. Dirty bathroom.
It is very convenient for the centre of the lovely city of Pau. The staff were very pleasant and helpful. Based on these two points we would recommend it. The room decor is badly in need of refreshment, and not as we would expect from that standard of hotel, especially compared with our expections of the Best Western chain. There was no air conditioning in the room, indeed the room overlooked the airconditioning outlets from other areas which rather added insult to injury!
Yes, 2 things; 1) the fact that there were cockroaches in the room, 2)the hotel is in serious need of a refurbishment.
Historic building in excellent condition. Room and bathroom very confortable. Lovely decor, beautiful salons and the added value of the spa.Lovely garden
A beutiful hotel in a quiet setting yet still convenient for the centre of Pau. The staff were very helpful and the room was generous and comfortable.
The staff at the hotel were outstanding, the food at the resturant was very good, the breakfast was very good. The hotel is within walking distance of down town.
SERVICES E COMFORT
We only stayed one night one our way to friends in Spain. We thoughtthe hotel was well appointed and the gardens lovely.We would certainly stay again on our way at another time. We were extremely disappointed in the food. The Dining room and theprice charged for the food served did not match up to expectations. Although good quality products were used the presentation and care left a lot to be desired. We would still stay at the hotel but not eat in the Restaurant again unless they have a change of chef.
the hotel was a beautiful building The staff were friendly, but although the bar was open it was sometimes to find any one to serve you
Quality of room and facilities- great location
Clean and nicely designed, The bath was a bit narrow( and I am slim)
Good location. Quiet and relaxing.
Cleanliness, space, view, quitness, service. Matress a little bit hard. Try "matress toppers" for extra comfort (like all sofitel hotels!)
modern clean style yet sensitive to the environment - knowledgeable and friendly staff - excellent cuisine in a relaxing atmosphere no, about as perfect as it could be
Apart from the excellent facilities, I was particularly impressed with the professionalism and friendliness of the staff.
Beautiful hotel in a pleasant city location. Probably the most comfortable hotel bed we have slept in. Very expensive and empty, we never saw another guest the whole time we were there!
We had a marvellous stay at the hotel, it was so close to the Jeu de Paume where I played tennis on Sunday with new friends (including M. Paul Murat, a very considerate host), the facilities at the Parc Beaumont are beautifully appointed, and the meal we had in the restaurant on Saturday evening was the best meal we enjoyed during our two week stay in the south-west of France. The upgrade from a town view to park view was very much appreciated, and particularly as I could see the old jeu de paume building from the balcony!
Very nice staff. Excellent facilities. Gorgeous room. Lack of gym
The room....the facilities....the hotel hospitality No
The rooms were very clean and airy. The staff were friendly and attentive. I didn't feel that the standard of the restaurant was up to par.
Nice room, friendly staff, avoid the restaurant, even for breakfast !
Conducted several business meetings, had a tuor of the town and visted the race track and had lunch. Not very clear instruction in the room about internet connection.
Our rooms did not have suitable walk in showers as stated and then we were moved to a two level room with a difficult stair access, where the shower on the upper level had only cold water on two of the mornings. Also on the Sunday evening our table in the restaurant although booked in advance was not available and we had to sit by the side of the through-way which was very noisy and the manager did move out table after our first course but we were not served the food we ordered after 45 minutes and had to leave before desert as the restaurant so so full and having problems dealing with the numbers.
Staff were very friendly and helpful, hotel was very clean and comfortable
Spacious comfortable room, beautiful view from balcony, very grand reception area, spotlessly clean, helpful reception staff who spoke perfect english.
Nothing, even the breakfast ,which we had to pay in advance was very poor . Far to expensive for what you get plus the wrong info from Booking.com
Proximity to Lourdes Domain It was very noisy late at night with pilgrims in bar till 3am. My mother & I couldn't sleep.
fabulous view of the river and suroundings entrance & exit of parking
We enjoyed the closeness to the Lourdes Sanctuary. There were two very loud parties on two nights of our stay. We were on the 4th floor and were kept awake. When we asked for the music to be turned down they replied no until I went downstairs and yelled at them. Also, the pool was shut down for 2 days which is why we chose the hotel.
The location, definitely. The grotto is literally 3 minutes away. Comfortable, if sparsely furnished, rooms.
Location was excellent It was all ok except Internet available only on the hall
A nice quite and relaxing place to gather your thoughts while on pilgrimage. nil.
The staff were very very friendly, helpful, polite and efficient. Right from the check-in, we felt the warm welcome. There was also this one particular lady at the restaurant who, despite the demands of so many guests, always managed to bring just what you asked for - with a smile.
everything was excellent
staff very friendly
Excellent staff, flat location, lovely breakfast Slightly dated decor but pleasant overall.
Excellent and very helpful hotel staff. Comfortable room, everything decorated with style
The volume of the piano in the dining area could be reduced
The hotel is modern, luxurious and stylish. The rooms are terrific and the staff polite, helpful and courteous. Also a very secure underground car park. My wife and I stayed for one night only on a Sunday. Apparently on all Sundays in this hotel the bar and restaurant are closed. The only room service available was an expensive full meal. Luckily we managed to find a restaurant that was open in the square.
Room was excellent, clean & comfortable Staff clueless at reception, how do you get internet access ??
I was traveling with a male friend of mine and you had us booked in to a room with a double bed. The result was we had to pay significantly more to stay than we were expecting.
Extremely fancy hotel with very nice service and breakfast for an adequate room rate
It was very clean and modern. Parking charge in Hotel garage €13/day. Breakfast buffet was disappointing.
Friedly, knowledgeable staff and a beautiful, large, contemporary room in the heart of the town. Looked brand new. Free internet in rooms.
everythings no complaints
The price was very fair and we were treated well there, bar the breakfast. The breakfast certainly needs working on. They starting clearing away long before it was due to end (10.30 am) and the yellow mass that was the scrambled eggs was cold, as were the mini sausages etc. It seemed almost impossible to get hot coffee, the stuff that was in the thermos flasks was at best luke warm. The french coffee appears to be exceptionally strong, black as the ace of spades and no amount of milk was going to dilute that (no microwave around to reheat it once one had added half a jug of milk).
Very central Breakfast could be better, with some cooked hot food.
It's location. Some of the staff very helpful
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
Good Location The breakfast was very poor
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
Room was spacious and comfortable. Location was perfect. Near to everything.
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
the close distance from the sanctuary the hotel has too many noices... and too many people from contingents that make me feel that they were the owner of the hotel... people was not friendly
Staff is very helping and kind. I reached the hotel at 23.45hrs and they were very considerate.
Nothing, place needs a refurbisment. Internet pictures lie,as we were lone travellers I beleieve that is why we ended up in the annex and not the main hotel. It was a fight each morning to get breakfast as we were not part of a group and they didn't want to know us.The doors to the breakfast room were slammed closed just before 9 am finish time to stop us going in for breakfast. Never will stay in a vinuales hotel again. Value for money,see what you get in a Hi Express hotel for less.
Good location No parking, room cleaning service too early- 8 am.
Location is very good, room is super small. The breakfast is very limited choices.
All staff speak good english and are very helpful. Rooms are of a decent standard and are well equipped. Breakfast not included in the room rate and was expensive considering that it was only a continental style offering.
helpful, friendly and comfortable hotel with good facilities
Good for location relatively close to Pau airport and late check in.
Convenient location for Lescar. Hassle to move room reservation one day on.
Good location,Parking, comfortable hotel.
easy access from airport, good breakfast - nice outdoor terrace no
Staff were very helpful and friendly.
The location to the Lourdes Sanctuary was excellent. Close to the gates. Many pilgramage groups and tour buses but we didn't feel it was crowded. The front desk was very helpful and attentive in answering questions and helping us with a security box. The hotel was clean and well maintained. The bathrooms are large and updated. The linens were a little worn and there were no shampoos or soaps in the bathrooms so it was a good thing we brought some. All in all it was a good stay for the short two nights. The restaurant was fair. The breakfast was not worth the 8Euro that was charged. The breakfast consisted of coffee from a push button machine, one type of cheese, one type of cold cut, dry breads, canned fruit salad and milk, tea, juice. One part of the dining room was set up for groups and the other end of the room for others. The service differed on each side. The group reservation side received cloth napkins and servers to attend them. On the side I was on with my family we had to get our napkins at the service table and they were only paper and no one attended to us at all.
Very friendly and helpful staff. So close to the Grotto.
The place was pretty, the rooms were clean and the hotel food was exceptional! Everything was just as expected!
The location to Lourdes, very central. The people who worked there were nice. rooms were extremely out of date, not value for money! I think if i was in the newer part of the hotel it would have been ok. Cheap covers on the bed, dated wallpaper, orange carpet on the walls. Clean, but definitely 30 years since last changed. The cleaners knocked at 7.30am! I stayed in Lourdes last year in Mariale and this was only 53 euro a night for a brand new studio with kitchen
The hotel is just 10 minutes walk to the Grotto.
locality and staff
Proximity to the Basilica of Immaculate Conception/Grotto and shopping. Lack of amenities and hotel scent.
Great location for first time tourist to the Lourdes Grotto
room is newly renovated and well equipped (with hair dryer). staff is very helpful
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi. Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
great friendly environment, great location and view.
Its proximity from the sanctury and town centre No Wi-fi in the room as advertised on the website.
We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again. No - I liked everything.
Its very near the sanctuaries, shopping area and restaurants
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate. no
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking. I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
Guest areas were full of character The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals