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swimming pool, cleanliness, service no tea or coffee facility in room.No choice for breakfast, would have been nice to have some cereals and cold meats instead of cheese/jam with the bread.
Kindness of hotel staff Bed was not very good
Clean rooms, helpful staff and the kids loved the well maintained pool area.
the management were very friendly; nice location, and just a couple of minutes walk to Bergerac centre and old town. Really nice interesting city. Room was large, nice, comfortable bed & pillows. Free parking on the road and in a car park next door. Hotel does have a secured car park but area is safe and we left our car on the road right infront of the hotel. Nice quiet area. Breakfast was a little expensive and rather crammed in the dining area. Needed to have a little background music playing over breakfast.
Very clean and comfortable. excellent breakfast andfriendly owners. really ood value for money.
The hotel is walking distance from old Bergerac
Friendly staff. Clean room and close proximity to the city centre. Our room was on the front of the main street and was a little noisy having spend several nights earlier in a quiet B & B.
Excellent helpfull efficient staff the pool was a major factor in choosing hotel - It was closed
This hotel had friendly staff, underground parking, great continental breakfast, and spotless rooms. We would book this one again. We had a little trouble finding this hotel, but it is still walking distance from downtown.
Location with walking distance to the old city of Bergerac.
Good and friendly welcome and service in restaurant
Good value for money. Not within reasonable walking distance of the centre of Bergerac.
Convient to town and roads to airport We requested non-smoking but had smoking and smell was not good which detracted fromotherwise good hotel
good location, close to Bergerac town and airport The "third bed" was very inappropriate for use by an adult . Although secure bycle storage was requested at the time of booking it was not available .
Everything was clean and in good order. The staff were helpful and willing to try to understand our hesitant French. The room was rather small.
Very clean, quiet, cosy and well equipped room. Only slight disadvatage is that rooms are in separate building from the reception and restuarant in a motel style. However, I found this a minor inconvenience only in adverse weather.
Good Food and very quiet
The proximity to the airport and extensive parking. The staff were unhelpful and clearly didn't have an understanding of basic customer service. The hotel had been infested with "bugs" which to most of us looked like cockroaches and the uht milk in our room was off. We were not offered complimentary tea and coffee in the main reception area - there wasn't really anyway we wanted to sit in our room with over 20 bugs crawling over the bed and our belongings.We specifically ordered a double bed and single bed but were only given a double bed. Even though the website clearly states any child under 10 can stay in an extra bed free of charge.
close to airport
Helpful staff, clean, food was good.
Only stayed overnight but hotel fully met expectations. Well situated for station, airport and riverside walks.
very clean, manager very friendly Guy with the bald head very surely. No manners whatsoever, needs to learn from the owner and the lady who were very nice and helpful
Very friendly and helpful reception staff Good location Very clean Rooms are noisy neighbours can be heard in their rooms and in the corridor, quite a lot of street noise in the early morning
The staff - very friendly and obliging. The location of the hotel on the edge of the old town of Bergerac, and the heart of the open air market on market days. It would have been nice if the hotel also did food in the evenings.
The largest hotel room ever and so quiet. Staff very friendly and breakfast very good.
Nice rooms and quality service. Easy overnight parking.
Great little hotel right near the old town. Lovely staff. It's a little dated but the room was big and very nicely decorated. Good linens, best pillows in France. Bathroom was clean and modern. Free street parking on Sundays. Would definitely stay here again.
I would like to compliment the front desk personnel - Isabelle is very helpful and her service is excellent which made my stay pleasant.
Friendliness of the owners
The reception staff were very helpful. The pool area very pleasant. Nothing wrong with the hotel, but Bergerac was disappointing.
The resident friendly cat Room a little small
A very efficient restaurant serving good local cuisine.
Helpful and friendly staff, spoke good English. Evening meal was of good quality and good value. Would use again
Nice Hotel. Close to Bergerac (driving distance). Room Fair size for the four of us. Staff helpful.
Good value - staff great - 1st room fine, 2nd better. Clean,comfortable and all I needed for my stays. All I needed. Food could be improved for the evening meal. My first was OK, the second time I stayed I had the plat du jour which was awful - I left much of it. The restaurant is friendly, welcoming and the staff very helpful.A restaurant on site is really good as after a long days travelling I just didn't want to find somewhere in Bergerac to eat -- driving again, parking etc. etc. Breakfast buffet is good, but the evening meals were limited and not that brilliant.
friendly efficient and helpful staff
We found the Hotel and staff very good. The food was also very good.The pool and outside areas were clean and tidy. We have told friends who travel to Bergerac about our good experience at the Kyriad. We will use this hotel again.
friendly staff, situation
Ground floor room with door to oputside - convenient for dog!
the Chateau was refurbished to a very high standard and the furnishings were beautiful. The owners were lovely people. The food was from the local region and a very high quality. Because the owners cared so much about their furnishings, they would not allow drinks in rooms, breakfast in the room, irons and many other standard things that make a stay more comfortable. To that extent, they did not deliver great customer service. I went to recuperate after an operation but no effort was made to make it easy to relax.
The ambience, the attentiveness of the owners, the setting and the unspoilt nature of the business.
The relaxed atmosphere. The very freindly staff. Everything about the hotel and location was fantastic and being just outside town was perfect.
The hotel room was very clean, the bathroom was especially lovely, the grounds outside and pool area were lovely and staff were friendly. The perfect place to stay if spending a couple of days around bergerac. The breakfast is very pricey for the small amount of food provided.
Front of House service & restaurant staff. Good food & wine. Common areas & rooms were a little shabby
Nothing really, we had asked for a room whith a bath which they don't even have and didn't inform us about but as we were very tired and had very busy days ended up staying for the two nights. We wanted to eat at their restaurant but they had a set menu, very French taste, not at all things we like like snails and so. As far as guests comments go you didn't show any, too bad because it seems that there were 3.... better 3 than none......
Beautiful dining room and very good food. The swimming pool was freezing.
We stayed there and loveeeeed it. A perfect chill out spot. Staff were so nice. A really homely place. You didnt feel like a guest at all! Wish I was there now ! It would be great if the hotel did a snack menu- Sandwiches or similar.
Friendly staff. Excellent food, not too varied though for those guests staying there frequently. Being located on the outskirts of Bergerac a car is recommendable.
Lovely hotel with a quiet location, good facilities and restaurant.
The setting was lovely and the staff were friendly and helpful. It was peaceful and quiet. It was a little too far out of the town. We did not hire a car which I would recommend to anyone visiting this hotel and there was no transport.
English spoken by somebody please
Very convenient location.This is a good budget hotel. Our room had everything we needed and was kept very clean.We enjoyed breakfast from a self service buffet - very good selection of items - lovely pastries!
The location was perfect for seeing Bergerac. The room was clean with comfortable bed and very clean and well socked bathroom. The fact that your website said parking is available on site. This is not the case! You have to park on the street and pay and if you arrive on a Friday night as we did, you cannot park on the square outside the Hotel as the market is held there every saturday morning. There was no coffee, in the room, when we asked for it, they had none until the following morning;
It was situated very near the city centre, also there was a festival on the square outside during our stay. The rooms were very basic and they weren't 100% clean. Our shower leaked as ythe door didn't close properly and there was no mirror in the room at all.
The Pool The restaurant was closed and the noisy neighbours
Good location, nice pool, good breakfast, staff helpful, quiet. The 2 level room was great for our family. Would use again. I would have liked a kettle in the room and being able to buy just a snack would have been helpful even a vending machine maybe.
good front of house staff, helpful when we arrived and courteous throughout. Breakfast was meagre and very ordinary for the price. (ok for travelling and staying one or 2 nights)
One chair was broken and the light was hanging of the wall in a dangerous way. Despite reporeting this nothing was done
Convenience to the airport and central for our needs. There were no tea/coffee making facilities in the room.
Very close to the airport, the possibility to walk to it from the hotel. I had to hold the head of the shower myself!!!!
We booked the duplex for a family of 4. two teenage daughters and it was fine. Quiet, clean and spacious.
Lady on reception was very helpful, efficient and friendly
Everything was easy and straighforward. Musty smell on first floor landing.
proximity to Bergerac no coffee making facility in room
Quiet rural location. Good breakfast. Close to major historic centre Bergerac.Swimming pool looked good but weather was not good enough on the day of my stay to use No entertainment if the weather is bad. Old rustic French style decoration of room, which is ok but could be better rearanged tastfuly
A beautiful old farm house with large comfortable, clean rooms. Madame made us feel very welcome. A very relaxed atmosphere. Not a smart hotel but a very friendly attractive old farm house steeped in history. No it exceeded my expectations
An out of town location made it our most peacefull and enjoyed stay all week. Breakfast served al fresco on the family table. Views into the vinyards...beautiful. At the top of a steep hill (hard work on bikes with panniers). Not much to offer beyond seclusion. No on-hand facilities for drinks etc. Your very much on your own!
Very friendly and just the kind of old world type place we were looking for
Friendly-good breakfast-rural location-close to good restaurant
The surrounding countyside. The carpet in the room was dirty.
room was clean and functional with just enough basic functions wi fi was important for me to continue my trip the towels could have been better
It was cheap, clean and comfortable. Hotel staff was friendly and very helpful Hotel was not conveniently situated for the centre of Bergerac
The staff were very helpful, allowing us to keep our bicycles in a store room overnight. Comfortable room, with just the right level of basic necessities.
I enjoyed the location of our room and the fact that we had our own front door. The beds were much too small, and the room was cold at night.
Rural atmosphere No
Very clean hotel and lovely breakfast When checking out I was asked to pay cash for the invoice. I explained that I booked and paid on-line but I was told this was only used as a guarantee and payment would have to be paid! In cash because the credit card machine was broken. I found this event very disturbing. I had already paid on-line, the hotel were demanding cash,and I was put in a position where I either accepted what they were saying or we would be in a dispute. not what I would have expected
Very convenient location for us as we were moving to the area and needed overnight accomodation. Very well priced No all OK
No tea/coffee facilities in room - that would have been nice. Very poor value - 6 Euro's - for a continental breakfast consisting of one coisant and one piece of french stick??????????????
First class after sales service. The manager was particularly helpful when we left some of our belongings behind. None to speak of, although a refrigerator in the room wpould have been a real benefit.
The staff were extremely helpful and friendly.
Exceptionally clean. Lovely breakfast. Polite and very friendly service from lady staff member. Free wifi was apreciated. Bit of noise from adjoining rooms. Due to laminate flooring, every footstep could be heard loudly.
No complaints. Good, clean hotel. Would use again
Beautiful location, friendly & helpful staff, very good meals Swimming pool not heated, no room service, rather plain room decoration and furnishings
The location is superb, beautiful and so quiet in the middle of the countryside - and yet within driving distance of tourist sites for a day out. All the staff are helpful and friendly. This is a typical French hotel in this price range with no pretensions whatsoever. We felt welcomed and at home right from the start. The food was unimaginative and very variable from excellent (la salade gourmande) to dreadful (do not try the one and only vegetarian main course) and the day's selections were only available on the expensive menus. Children are other pets are welcomed and, as always, some are better behaved than others........ For the elderly there are too many stairs.
we had booked for 7 nights, when we arrived the building looked lovely, but when we saw our rooms we were shocked, they were exstemely basic and very small. I had booked a superior double room and this was very poor and was a twin. I also booked a double room, this was also very poor and a twin. The manager offered us another room the next day but it was in another part of the building to far away from our children. The manager was no help at all. We only stayed 1 night and it cost me £600 for the 1 night as they charged a cancelation fee. I will never go back to this hotel and would not reccommend it. Such a shame as the setting of the building is lovely, but the rooms are rubbish.
Beautiful old buildings and setting, very helpful staff. Horse riding, swimming and cycling available. Although the food was good, it was not of the excellent standard I would have expected for the prices charged.
Hotel restaurant good value for money with excellent service. All staff extremely helpful and friendly. Booked large Room - very clean but basic. Minimal toiletries - no shower caps - no creams - no hair dryer in rooms. Poor quality towels. Hotel location is isolated - Taxi service very expensive. Outdoor pool and tennis court areas in need of some renovation/maintenance
The dinner was well prepared and presented and was of a very good quality. We were extremely disappointed with our room. Even though it was a standard room it was extremely small with little space to move around. It did not live up to the photographs on the website.
The peace and quiet, the efficiency of the staff, the gorgeous location
Restaurant excellent, beautiful location
To be treated in a polite and first class manner, with exceptional dinning at a magnificent setting in a quiet and relaxed atmosphere .
breakfast is very poor; no salted meal, no ham or cheese or paté in such a country like montpon monesterol it a pity. quantity of sweet meal is just suffcient for a wife! parking, signage correct.
facility was new and clean no air ventilation in the bath/shower room.
Simple, basic room,very clean and ideal for what was required.
It was a very clean room, well set up for handicapped people, very comfortable bed, we are travelling by bike and they stored our bikes for us overnight. Basic but good breakfast. Quiet rooms. Excellent value for money. No restaurants close by - was 4 k to ride for a meal which is not a problem if travelling by car
peaceful location, hotel layout, beds
The rooms are well adapted for handicapped people. The reception by telephone when enquiring about arriving late was really appreciated.
Clean room, adequate facilites, just short of somewhere to sit out and relax. perhaps a garden and seating area a bit sparce and breakfast could have had better service.