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The pool and breakfast Staff unfortunatley not motivated
The service from the staff throughout the hotel was very good Room adjacent to the motorway producing more noise than we would have liked
pleasant staff,comfortable surroundings. good base for exploring derbyshire rather restricted table d'hote menu
the comfort and swimming pool, it cetainly made a good start to our belated honeymoon was rather surprised on the cost of alchol
the hotel was sound staff friendly the beer
Leaving No heating in room.
Being able to use leisure complex and the flexibiity of times. Also the service and buffet breakfast was excellent as were the staff.
Good value and within easy reach of motorway I booked two rooms and the heating didn't work in either room, although one room had a blow heater which we used (the other had a fan!) The price charged for foood and drink in the hotel were excessive, hence we ate out in the evening.
Staff were friendly, courteous, and efficient. No
food was excelent the method of payment i got called from my room on numerous occassions wanting clearence on my card and it wasnt just it there were about six other people what it happened to .. this did not look good on my valentines night away..
Very handy location adjacent to the M1 No problemms incurred during my stay
Location Bathroom doors not opening properly, Hot breakfast - Cold!, attitude of staff
Spacious, smart, comfortable, clean and well equipped family room. Good breakfast spread. None
Efficient, helpful staff. Comfortable bed, en suite facilities. Would like to see an alarm radio type device.
Clean, adequate place for an overnight stay Poor explanation on where things were for breakfast. Had to ask another couple where to find tea/coffee
All the staff None
convenient location, good size car park with barrier.
Warm welcome, near main travelling routes, all facilities t eat etc. close at hand.
The hotel was good. The room was clean, spacious and nicely presented with comfortable beds. When we checked in, the hotel database had not taken in to account our booking request for a family room and only had reserved a double room for us, even though our booking confirmation clearly stated a quad room. Thankfully they had a family room available, but this could easily have not been the case. We will probably book directly through the hotel next time to ensure this doesn't happen again in case there is no family room available when we get there.
it was pleasant the bathroom ceilin had all black mould on so did some of the wall when you lift the showergell out of the holder in side was black and greasy good job i bought my own missus would not shower
Excellent helpfull staff, welcoming The heating in the rooms is either too warm or too cold, it also dries you out
Overall a very pleasant stay in a comfortable atmosphere
The staff on duty were exceptional, friendly, professional and went out of their way to ensure complete customer satisfaction. I was most impressed and am returning again this week as a result and hoping that I will have the same experience again. Being a lady travelling on my own, I didn't like the fact that there is no room service. But it wasn't really a problem I managed and the staff in the adjoining service were equally accomodating.
Everything was good.The only thing that spoilt it was we couldnt get a table in the restaurant (it was Valentines eve. special) But probably our own fault for not thinking ahead! Nothing
The rooms were very clean and spacious and the attached Table Table restaurant was very good.
Good Premier Inn with breakfast next door
Building and room very clean, although I do understand that the hotel is only about 18 months old so it really should be clean and tidy. Had a very good breakfast in the ajoining restaurant, really nice to have it freshly cooked. Not any really just a few pointers ie could do with some drawers in the units and a squeegy to mop bathroom floor (disabled wet room) as floor still wet in the morning. Also could do with another upright chair in room as not all disabled persons are confined to a wheelchair.
Room selection changed without my prior consent and with no confirmation by email. Check-in process delayed while waiting for person manning reception to complete a lengthy telephone booking. It would make more sense to route telephone bookings to a central reservation centre which would have access in the same way as the web-site does to all availability at all locations. Where the reception is single manned guests would not then be inconvenienced when trying to check-in or check- out of their rooms.
polite staff, cleanliness, location ditto