Would you like to save as your currency permanently or for this visit only?
The lines went quick and water rides rocked! The beds are too soft.
When we checked in we were given a choice, wait for a room a few hours or accept one on a lower floor. As my 4 year old couldn't wait to get started we took the room. The room had a putrid smell, I thought like old gym socks, we later learned actually sewer / cesspool smell. Room was a little sticky as well. After coming back to room from water park, rm still smelled, toilet started to act up. At 10;30 PM we finally complained, took over an hour and 2 calls to get maintenance in. He fixed it , but broke again after 2 uses. Lunchtime we came back to rm to find the toilet in the bath tub and workers in & out of room. Although all staff apologized and were nice, they gave us late checkout & a coupon for Starbucs, they did not make us feel better or give us a satisfactory resolution. I am sure this does not happen to all, but it did to us and our experience to Great Wolf Lodge in the Poconos was not a good one.
Beautiful setting. The king bed was 2 twin mattress pushed together with a 2 inch height difference, making rolling in bed difficult. The place is highly overpriced for the overall stay. Very disappointed and will never return.
Organized, clean, beautiful, many activities. All restaurants were not open during stay. Host at Windsor restaurant was a bit rude when setting us and toward me when I asked him a question.
Skytop Lodge is historic and filled with class. The grounds are beautiful, there are a variety of indoor and outdoor activities, the staff is courteous, and the overall operations of the establishment are smoothly run. The main lodge has a lot of history so don't expect a modern building with contemporary decor. That said, we found our standard room elegantly decorated, comfortable, very clean, and equipped with a spacious bathroom. The bed was very comfortable. We visited during the week at a relatively less crowded time I presume, and we really enjoyed having fewer guests around. One front desk staff member seemed newer and not very knowledgeable with a few of our questions, but he tried to help and was courteous nonetheless. That's a minor point. Also, the front desk made a significant billing error upon my checkout...but quickly corrected it after I noticed and pointed it out. I didn't have a perfect experience with the staff, but they were friendly and willing to help which were overall positive points and outweighed the shortcomings for me.
Tons to do and a beautiful setting. The lake could not be more beautiful and the activities will keep you busy from morning till night. The decor is dated and the food is horrible.
Beautiful location in the Poconos Historic, rustic feel Green initiatives Comfortable bed Golf course Room wasn't well cleaned(Laurel Lodge) Service in the bar wasn't attentive Front desk at spa had no interest in giving us a tour or explaining services Need larger/better staffed counter selling personal items (didn't have a toothbrush) Wedding was going on during our stay and we were very clearly not a priority of the hotel
100 year old hotel that has been very carefully preserved in the old fashion furnishings, yet everything was clean and well appointed. Stayed for a Friday night, wanted something different than the usual cinder block hotel overnight stay - this is the place. The staff was extremely friendly and eager to assist, even the night facilities manager was kind enough to open the indoor pool and walk us down the into the pool and recreation area later at night just so we could see it. There were kids in the arcade and pool table area having fun and the hotel in-house movie theatre was showing a movie about 11pm. Lots going on! The bed was one of the most comfortable beds that I have ever slept in at a hotel, and the room despite being over 100 years old was up to date, clean and very pleasant. The morning was great with the beautiful mountain views. This is a hard property to maintain because of the age of the hotel and they have worked really hard to keep in up and it shows! We will definitely stay again, and the next time try the spa, it looked wonderful. There wasn't any thing that was negative, except that we were coming in after dark and the hotel signage on the roads and lighting to get to the property could be a little better for those not familiar with the country roads.
I wish we could have stayed longer. Next time we stay it will be an extended stay. Great place for the price..
The resort was clean and offered many enjoyable activities. The location is beautiful. The staff was friendly and helpful. There are lots of quiet places inside and out where one can sit for a few moments to recharge. The surrounding area includes a lot of shopping options, including a Walmart for any forgotten items. The room left a lot to be desired. The AC system was so loud you couldn't hear the TV when running and it jolts you awake. The bed was positioned under a slanted ceiling and I bumped my head getting up. Water pressure was so low that it was barely able to keep the shower on. We arrived at 4:30 and didn't get a room until 6:00. The breakfast buffet was a little pricey at $18 per person, but there is a Perkins nearby. There was no coffee maker in the room, although the complimentary coffee in the lobby was ready by 5:00 a.m. Worst of all, I had to drive a mile for ice cream :)
The kids loved the waterpark. We got a great rate using the kayak app. I have also seen groupons for this resort that have great deals (considering normal rate). I can't wait to visit again using one of the discounted options. Water was warm, air felt cold at first (but I'm always freezing) but I warmed up quickly. I also think it's worth mentioning how appreciative I am that the resort allows kids to use their own coast gaurd approved flotation devices. A lot of water parks have started banning them saying people are not attentive to their children because they think the devices are a substitute for supervising your children. Although I'm sure that's true. I'm willing to bet the parents in that category don't supervise their children either way. Isn't it better to at least know these kids have a safety net?!?! I have two small children one of whom is a very high energy 5 year old. These places are often crowded and it's easy to lose sight of your child for even just a moment. It was very comforting knowing my babies had supervision and a safety net just in case.. Please keep allowing parents to use them. We stayed to play for a few hours on the day of checkout and the shower area in the waterpark is an open area. I just wish they had private shower facility's in the waterpark. The amazing shampoo and conditioner the resort provided was awesome though ;)
It was conveniently located. The door to the cabin and the bathroom windows were missing curtains, no privacy.The bed spread and carpet has seen better days. They looked dirty. The bath shower curtain was too small and it was only for decoration, water went out. No bathroom rugs.
Nothing. It was close to where I wanted to be which is why I booked it. I checked in to the hotel and then left because it was smelly and the place and staff were creepy and scared me and my son. There was no one at the desk when I arrived except a cockatoo. I called around for 5 minutes or so before anyone showed up.
Cottage was moldy smelling. The bed sheets appeared as if They had been slept on. The bed spread was dirty and had something stuck to it.