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Room clean and comfortable. Breakfast - cooked breakfast was cold and very unpleasent - egg was uneatable. long queuee as only one person serving drinks and taking money - food was cold by time we had queued and paid.
staff were excellent. but sad to say food wise, it was the worst experience weve had, as such there was not much food at all. hotel itself was very good. shame about the rest of services
Absolutely beautifully comfortable pillows!
Friendly and efficient staff on check-in
Large room, comfortable. When booking online, screen detailed a different hotel to the one that actually was confirmed in booking.
Very friendly staff who greeted us every time we saw them; check in quickly and courteously achieved No extractor fan in the bathroom so steamed up quickly
Very comfortable bed Let down by the services generally. I wouldn't stop here again however good the hotel because of the poor service facilities at Tibshelf generally
Easy to book, very friendly helpful receptionist, large clean room, nice and quiet. Good night's sleep. None
Room was very hot and no light coverings were provided for the bed. Also the a/c units below the bedroom window were noisy at night
We were made very welcome and enjoyed the hotel which had plenty of character. The location was easy to find and suited the reason for our trip. The hotel has beautiful grounds and comfortable bar and lounge areas. We had dinner one night and were not very impressed with home made soup, we also overheard other diners complaining about the standard of their meals.We think this may be a one off/due to personal taste.
countryside and grounds Daily newspapers and other minor expenses should have been stated upon check-in. Lack of internet facilities was stated already
Really good breakfast!
Because we were on a room only basis we enjoyed the option of paying for either a full English or a continental breakfast. A change of some items on the menu each evening would have been preferable.
All aspects of the booking process and the stay were excellent. Staff were attentive, facilities were first class, the room was comfortable and spacious. Brand new towels, great views, seating & bedding also first class. B&B price via booking.com could not be beaten.
Large rooms with good ensuite bathroom. Good breakfast served in dining area that was very pleasant. Hotel quiet at night ; all in all a very pleasant short break. I would definitely stay again. Nothing
comfort No Gym or Pool
we have stayed before, it was quite, the food was great and set in beautiful grounds.
pleasant staff,comfortable surroundings. good base for exploring derbyshire rather restricted table d'hote menu
the comfort and swimming pool, it cetainly made a good start to our belated honeymoon was rather surprised on the cost of alchol
Staff were friendly, courteous, and efficient. No
The service from the staff throughout the hotel was very good Room adjacent to the motorway producing more noise than we would have liked
the hotel was sound staff friendly the beer
The pool and breakfast Staff unfortunatley not motivated
Leaving No heating in room.
food was excelent the method of payment i got called from my room on numerous occassions wanting clearence on my card and it wasnt just it there were about six other people what it happened to .. this did not look good on my valentines night away..
Being able to use leisure complex and the flexibiity of times. Also the service and buffet breakfast was excellent as were the staff.
Good value and within easy reach of motorway I booked two rooms and the heating didn't work in either room, although one room had a blow heater which we used (the other had a fan!) The price charged for foood and drink in the hotel were excessive, hence we ate out in the evening.
Very small room ,no shaver socket,no bath in bathroom ,very small bathroom only one lot of toiletries for two day stay.Room over front door so lots of door banging.
Breakfast Very cold room on arrival. They didn't turn on the heating till we arrived!!
every about whitworth park hotel was best. i can not fault it. excellent.
The staff were very friendly, nothing was too much trouble. The food was superb, adventurous and well presented and very tasty. The colour scheme in the room was a bit grim.
All, but food deserves a special mention - excellent No lounge
The room was spacious & clean, the bed very comfortable & the breakfast set us up for the day. Nothing really as was warned about music from bar. Road a bit of noise so double glazing would be a good idea.
Hotel was basic but very clean and well maintained, excellent value for money. blackpool is an experience on so many different levels, so be warned! Nothing
Good central base to travel out from
The food was excellent and the staff very helpful and friendly. Rather noisy as our room was above the resturant.
room was clean and comfortable breakfast great room was small bathroom smaller shower not good
Room selection changed without my prior consent and with no confirmation by email. Check-in process delayed while waiting for person manning reception to complete a lengthy telephone booking. It would make more sense to route telephone bookings to a central reservation centre which would have access in the same way as the web-site does to all availability at all locations. Where the reception is single manned guests would not then be inconvenienced when trying to check-in or check- out of their rooms.
Everything was good.The only thing that spoilt it was we couldnt get a table in the restaurant (it was Valentines eve. special) But probably our own fault for not thinking ahead! Nothing
Good Premier Inn with breakfast next door
Overall a very pleasant stay in a comfortable atmosphere
The rooms were very clean and spacious and the attached Table Table restaurant was very good.
polite staff, cleanliness, location ditto
Building and room very clean, although I do understand that the hotel is only about 18 months old so it really should be clean and tidy. Had a very good breakfast in the ajoining restaurant, really nice to have it freshly cooked. Not any really just a few pointers ie could do with some drawers in the units and a squeegy to mop bathroom floor (disabled wet room) as floor still wet in the morning. Also could do with another upright chair in room as not all disabled persons are confined to a wheelchair.
Excellent helpfull staff, welcoming The heating in the rooms is either too warm or too cold, it also dries you out
The staff on duty were exceptional, friendly, professional and went out of their way to ensure complete customer satisfaction. I was most impressed and am returning again this week as a result and hoping that I will have the same experience again. Being a lady travelling on my own, I didn't like the fact that there is no room service. But it wasn't really a problem I managed and the staff in the adjoining service were equally accomodating.
The food was excellent and the staff were both helpful and friendly, offering advice on local walks etc. We did not sleep very well as the radiator was particularly noisy which I mentioned on departure and they seemed to be aware but had not done any thing about putting it right. Room was very basic and would request a different one if we stay again.
Free car park, easy access to coutryside (ie location) Crowded dining area, with no internet access
Pleasant location and near shops etc; good breakfast Shower very poor. Bathroom had no shelves for toothbrushes etc. Stained carpets. Odd furniture
I only used it as a stopover The bed was uncomfortable
The room had the space we expected, the bathroom was very large and the views were very good. There was no shower curtain for the roll top bath, we felt there should have been a circular rail above it. Also the wifi in the room did not work on demand, but for one night was not too much of a problem.
location was very good, Staff friendly and helpful felt the hotel was very 'dated'
Staff were very friendly and were welcoming to our two dogs, which not all so called 'dog friendly' hotels!
Excellent food and good value Bedside lamp and table lamp not working nor was the shaver point in the bathroom. Poor picture quality on the outdated tv.
A small family run hotel in beautiful grounds. Nice spacious rooms. Good beer and wine available. Sliced bread with the French Onion Soup
Lovely large sized room with lovely view (room 5) and the delicious breakfast.
Staff friendly Plenty of hot water Tea and coffee making facilities Bathroom extractor fan runs loudly for 20 minutes after switching off! Staff gave wrong times for breakfast so that we arrived at the time specified to find the hotel still locked up! (No way to start your weekend break by getting up early!) Bathroom was tiny!
The staff were lovely. As the room was a chalet style away from the main pub was perfect as quiet and private.
The friendly and attractive guy who checked us in. Very comfortable room. Nice having a Pub on site. Pleasent and rustic atmosphere. Needed instructions for the heater in the room. That it was at the top of a huge hill from the train station.
The staff were very friendly The beds were dreadful Very uncomfortable. The room was cold.The shower was broken and bathroom was very small. Awkward to manouvre around!
Great roaring fire in the grate, good beer, and very friendly locals in the pub
Clean Good parking Room was quite small
Room was basic clean and functional This Hotel was at the top of steep hill about 20 minutes walk from the centre of matlock too far to walk. We arrived at 8.35 which was too late for food and needed a 7.30am breakfast which they couldn't do. So if you are travelling from far away and arrving late and want an early breakfast don't stay here
Excellent rooms lovely and clean very helpful staff nothing was too much trouble would def go again excellent food the steak night on sat was to die for lovely location
nice plan room ideal for touring local area, nice pub food room only had a bed in so no where to sit and only one bed side cabinet
None Breakfast overpriced, no choice, toast soggy and already margerined yuck!, Mushrooms raw, had to search other tables for milk!, No towels on arrival had to ask
The view of the little towns in the valleys below was spectacula though we couldn't see it from our room. Also thought the staff was very accommodating. Breakfast was good too! Easy drive to various towns and villages for dinner. Plenty of parking spa The mattress and the blue light from the tv which was off but the light lit up the entire room. Had to put 2 towels over the tv to block the light.
Clean spacious room, plenty of hot water, good linen and towels, tasty value for money meals in casual dining area and helpful staff. View from room overlooking filling station.
close to town centre was not that luxurious overlooked a petrol station rather noisy, have been in a lot better hotels for cheaper price
Lovely big room, good evening food and good beer. No record of my booking when I arrived but thankfully, they weren't full. My breakfast was very poor. The fried egg was like rubber and had obviously been cooked a while ago and kept warm.
Comfy bed, clean (though somewhat sparse) bathroom
Close to home and all inclusive price for bed and breakfast stay, Ideal for last minute getaway. Stayed in the old part and the floor was a bit creaky.
The friendliness of the staff, very helpful and polite. Their was a bit of a smell of grilled food in the ventilation system in the bathroom. There was also a function on somewhere in the Hotel area which was quite noisey.
Very large room, warm and fiendly excellent service
Large room space. Bathroom also roomy and clean.
We were given everything we required without any problems whatsoever. All items in the tarrif were freely available. It was warm, comfortable and relaxing. We had stayed previously at the same time of year two years ago and found no difference in service etc. to then. Nothing. Below I have ticked yes to the reviews question but not all are accurate in our minds.
The price was excellent! The fact that it's now non-smoking.
The breakfasts were amazing - so different from the offerings of large hotel chains - they were cooked to order, hot and so tasty. The staff who were friendly but not intrusive. The beautiful countryside and the excellent suite I'm a 'townie' I never thought about things like spiders when I booked the hotel - and was taken aback at the size of the one I found in the bathroom - however this is a minor complaint unless you are a 'spider phobic'
Fabulous location, friendly helpful staff and wonderful rooms. We were upgraded and could not have wanted for more.
Beautiful accommodation. Friendly staff. Excellent food.
Absolute quiet, beutiful surroundings and the most impressive quality and service I have found in 12 months of business travel aroung the UK
remoteness to the real world
Very friendly and comfortable with an individual feel and lovely furnishings. Lovely wine and food. Tv did not work very well and the water pressure in the shower was a bit weak.
Fantastic location, very comfortable and luxurious room
Lovely setting, lovely rooms, lovely food, entertaining animals
Set in beautiful surroundings, huge comfy bed, spa bath and sauna in the bathroom, made to feel at home, amazing breakfast.
Clean, adequate place for an overnight stay Poor explanation on where things were for breakfast. Had to ask another couple where to find tea/coffee
The hotel was good. The room was clean, spacious and nicely presented with comfortable beds. When we checked in, the hotel database had not taken in to account our booking request for a family room and only had reserved a double room for us, even though our booking confirmation clearly stated a quad room. Thankfully they had a family room available, but this could easily have not been the case. We will probably book directly through the hotel next time to ensure this doesn't happen again in case there is no family room available when we get there.
Location Bathroom doors not opening properly, Hot breakfast - Cold!, attitude of staff
convenient location, good size car park with barrier.
Spacious, smart, comfortable, clean and well equipped family room. Good breakfast spread. None
Very handy location adjacent to the M1 No problemms incurred during my stay
it was pleasant the bathroom ceilin had all black mould on so did some of the wall when you lift the showergell out of the holder in side was black and greasy good job i bought my own missus would not shower
All the staff None
Warm welcome, near main travelling routes, all facilities t eat etc. close at hand.
Efficient, helpful staff. Comfortable bed, en suite facilities. Would like to see an alarm radio type device.