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I loved everything about this hotel, the staff was so kind and friendly. My boyfriend proposed to me here. It was pricey but you get what you pay for.
Service in restaurants was terrible.. For breakfast , lunch and dinner.. $28.00 for pasta with peas that they call chefs special was the size of a small appetizer.. Room was nice but old. Plumbing did not work to good.. Cater to large groups. You have to wait for everything.. Very unhappy. Been going to hotel for 20 years..
The hotel is very nicely located on the island of Bermuda. You are a short taxi trip away from the Naval Dockyard and the hotel offers a free ferry shuttle to Hamilton. Beaches are incredible and the restaurants are very good (Bocci had the best food and Ocean Ridge had amazing beach/ocean views). Shuttles to various parts of the hotel grounds were clean and readily available. My husband and I were there on our honeymoon and decided to get massages one day. We can both honestly say that the massages weren't that good for the price you pay. My massage therapist was very rushed in her movements and I never felt really relaxed. Spa facilities were very clean and quite impressive.
Beautiful hotel and grounds. Delicious food. Very friendly and helpful staff.
The staff are warm and friendly and efficient. Every greeting feels genuine and warm. I love the south side and that part of the island for its beaches and the trolley is so easy to catch at hotel and gets you to great beaches and to ferry to Hamiltin. You are away from everything but can get anywhere easily. I lived in the hotel in the 80's performing in a show that use to be there and remembered as so beautiful and friendly and was so excited to return 32 years later to find that same Bermudian kindness and joy.
Everyone is so nice and helpful. The place is clean and beautiful. The food is wonderful.
The location was beautiful It was ridiculously expensive...everything was an extra. As a couple , we spent as much on food as we did on the room. ( and we didn't eat breakfast). They even charged for the use of old snorkeling equipment.
The location of the hotel was very convenient to top notch restaurants (Henry VIII, The Waterlot, Blu, Lido). Two are 1 minute away and the other two were less than 5 mins by taxi. The fact that you can rent mopeds on property was perfect. The tennis courts were $15 per hour for us as a couple to play, which was reasonable I thought. The fact that you pay for extras a la carte is annoying. The cost of drinks at "The Dock" at The Waterlot, effectively an on property establishment and their private beach was totally annoying. Considering the beach next door was half the cost sort of indicates to me they could easily charge 20% less and still make a killing.
This is one of the nicer full service hotels on the island with most immenties. But It sorely needs an update, it's very dated and generally dirty. They aren't quite as on point service-wise as they should be. But with all that said, for the price it's the best value you're probably going to get. I'm sure once they do remodel, it will be unaffrodable.