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Quiet with plenty of staff on hand, most of whom made you welcome. Bar closed at odd times, like 2/30 on Friday afternoon, just as I arrived and wanted to relax with the paper and a glass of wine.
The warmth and friendliness Not really
Wonderful hotel great food and service.
The long time at the check out in the morning. A four star hotel should have teo reception staff at this busy period. Also it is a long way to the bottom car park with your luggage.
Our room was spacious, clean and very comfortable and the staff on the reception desk were extremely efficient. I wish we had stayed longer!!
Staff were very good and attentive Overall, hotel was fine but felt a bit "dated"
Decent sized bedroom and excellent bathroom N/A
Fantastic room - huge and luxurious.
Comfortable. Friendly The Restaurant could be better both for Breakfast and Dinner. The Orangery/Bar/Lounge menu and food were better and better value
it was quiet and convenient car parking
Quiet location Problem with internet service in room. Had to change rooms. Staff dealt with this very well.
bar and dining room staff were excellent
Restaurant was good. All staff helpful There needs to be a lift to the 1st floor.
Friendly staff Breakfast Room staff not very efficient in maintaining food at the buffet nor for delivering toast to the table.
peaceful room #102
the pool, the food, the location...good local bus service. Comfortable beds.
Use of the swimming pool and spa facilities - good opening hours. Excellent customer service.
On our arrival, reception did not have a record of our on line booking but efficiently dealt with the matter. The Breakfast Manager on Sunday was particularly friendly. It looked very much as it did when we stayed there 10 or 11 years ago and whilst clean was a bit tired and dated.
Upgraded room Bar and seating area very basic and open - seemed more like part of entrance and reception area.
helpful staff, enjoyed the swimming pool
We came down for my daughers's 21st Birthday. She had always wanted to visit Hever Castle and as it was a special occasion I wanted to book us into somewhere a little special. We loved the restaurant and food and the decor. Sadly we weren't able to stay for very long, but would definitely recommend it
Courteous and efficient staff despite the Hotel being very busy the evening i arrived. Though the room was bijioux it contained everything required for an over night stay. Lovely view of the gardens. Both The evening meal & breakfast were excellent.
Nice ambience & good food Room was musty and pokey - shower did not drain.I rang reception and the bistro for 5 mins each to order room service - at 9:30pm and no-one picked up
We have stayed at several Hotel Du Vin's throughtout the country because of the ambience and the boutique nature. We enjoyed our stay immensley but would only comment that for £145 a night (4 nights stay)that breakfast would be included.
Comfort and the feel of luxuriousness. Many great details. Difficult to find parking.
Friendly staff Shower needed repairing
Hotel decor was good & everyone was friendly & helpful. No
Efficient lift. Pleasant staff. Comfortable bed. Clean. Difficult to use toilet flush. Sink stopper unhygenic system. Table or shelf needed to boil kettle and place cups etc. Difficult access to coat hangers
Breakfast was lovely and staff were extremely helpful and friendly. We booked a triple room expecting a double and a single bed, we got a double and a camp bed. It was a little small for an adult.
Friendly staff, good restaurant and service . Good location for town centre. Comfortable, at home, feeling.
Easy access to town centre Look forward to the 1st july in bar area
Friendly staff & helpfull staff
Spacious double room for single occupancy, excellent restaurant and service with friendly efficiient staff. Highly recommended
The rooms looked dated. The room booked was stated as overlooking the common - the room overlooked a car park and another building not the common.
Friendly atmosphere, comfortable and spacious room. Ideally located, close to all ammenities. We would prefer room only as do not eat a large breakfast, preferring a coffeee start..
I loved the old building. The hotel restaurant was not open on Saturday night.
the location some of the rooms are dated and expensive, they put you in rooms above the function room so lots of noise - music, we had to move rooms 3 times however the staf were helpful
Staff Pleasant. Breakfast lovely. Rooms are very dated. No heating in bathroom (in fact im sure the towel rail is too close to bath not conforming to electrical regulations!) Poor heating in room. Plumbing dated (very poor flow and leaked). Toilet roll has no rail. Tv poor picture. Floor Squeeks. Bed coverings old and worn. Charges for internet!
The receotion staff Heating in the bedroom
convenient and enjoyable n/a
the location on the high street plenty to do in tonbridge and nice atmosphere in the hotel Only thing is they need toi update the televisions in the rooms, they are so out of date.
Comfort of room, quality of food in restaurant, ease of parking
It was central to Tonbridge, no food on Saturday though, would have liked to eat there. Room small but adequate, bed low to the floor. Staff were excellent though. No real problems as we thought value for money, not a high end Hotel though. The decor was a bit tired.
Nice restaurant and pub down below. Heating was nonfunctional and it was snowing. Wallpapers peeling in my room. Typical english old town pub house with hotel attached, and not properly modernized.
It was charming and the room was comfortable. Liked the fact that you could still get two rooms with connecting doors. Very rare these days Room 36 had a bath and shower that wasn't great. Bath water ran out before you were finished and the shower kept sliding down.
Nice sized room, with good facilities.
Our stay at the Camden Arms was excellent. We can not fault it in any way.The staff were very professional and yet very friendly and welcoming. The room we had was beautiful. N/A
Staff friendly and helpful, room clean and comfortable and quiet. Bathroom had shower but not bath. Ate at the restaurant and food was good. Buffet breakfast fine. In all no complaints and seemed pretty good value to me. The only downside to the hotel is that you are outside of tunbridge wells here so need to drive in and out.
The friendliness and helpfulness of the staff. Did not spend enough time there!
Nice quiet clean room away from the road. Plenty of car parking Very popular at lunchtime suggested they are doing something right. Disappointingly small room, very dim lights in the bathroom, bed sagged in the middle, too soft for us, not a good nights sleep. Strange 'modern but baronial tudor' furniture in a newly built room.
Clean, friendly, lively hotel, but very traditional feel too. The staff were outstanding - we arrived late on Saturday evening after the kitchen had closed, but even without us asking, they offered to provide sandwiches and tea or coffee. The room, although small, was beautifully appointed with luxury touches. We were there for an event at a local castle, but hope to go back next year for a longer stay when we will use the hotel as a base to explore local stately homes and the countryside. Highly recommended. Very minor - it was a shame that the shower was not as strong as it could have been. Nothing else!
My room was clean and tidy with a modern ensuite and the usuals TV, good hairdryer etc. The breakfast was good and the laid out nicely. I ate in the pub during the evening, the food was good and as expected
Quiet room, good breakfast and the old pub, which forms part of the hotel.
Great breakfast-was worried about partner's reaction to a "continental" breakfast- he is still going on about how good it was. Parking plenty of it and close to accomodation. Nice rooms and breakfast area. Convenient position, easy to find, lots to do/see nearby in a lovely area None
Although we arrived late in the day after a wedding, the room was very comfortable and homely.
friendy staff and comfort and cleanliness of the room
Small, friendly pub offering accommodation. Same price as the "big chains" but offering a much more personalised service. Room was comfortable and modern with great shower. Breakfast was excellent. Just a little thing really had lovely shower gel and body lotion, but didn't have shampoo and conditioner.
We love Carpenters because it is has a relaxed atmosphere,excellent service,super bedrooms and wonderful food. We did have a problem on the Saturday night when someone who had obviously had too much to drink was able to climb up onto the flat roof/ledge outside our window.This made me rather nervous as there are no phones in the rooms and I think therefore that security needs looking at.Everything else here is so good.
Third visit in a short space of time - doesn't disappoint
Spacious rooms decorated in a simple, modern and uncluttered style - furniture was solid and decent quality. Large bathroom with well equipped stand-alone shower and large bath. Room was light and airy with none of the shabbiness so often associated with british hotels. Had been concerned that noise from restaurant/bar would be an issue. But room was well insulated from this - so much so that we were very surprised when we went down to the bar to find it already very busy with people having dinner. Food served (we had dinner, not breakfast) was great. Nice outside seating that can be enjoyed in the summer. A little more information (signage) on arrival as to where to check in would have been helpful (particularly if bar area is busy).
The room was clean, staff generally helpful, breakfast good. Well organised It was rooms above a pub, and I did feel that. On arrival, we were to some extent left to our own devices. A little bit more of a welcome and support in the first 30 mins would do wonders.
Room was superb. None . one minor point .no telephone in room .but with mobiles who needs one.
well decorated, clean, new furniture. large room.
Lovely room and en-suite faciliteis
The food was excellent, the Aussie wine was rubbish The Aussie wine was rubbish and they wouldn't change it.
Clean, modern,comfortable, good service Was told on check in that breakfast was not included. This was despite your online booking stating otherwise. Also the full english breakfast is not a full English Breakfast as I understand it.
Breakfast excellent and good value. Staff very pleasant. No hot water or heating on the night we stayed! Staff apologetic, but washing hair in sink with water boiled in small kettle wasn't good! Space around bed was very tight. Hard to move around.
The Room was clean and tidy with Tea and Coffee facilities. Bathroom with shower was modern and clean. Soap was provided but no shower gel or shampoo. They were available if you phoned Housekeeping but a bit late once you were undressed and ready to shower. Diner looks very good but they have not got the American food right at all.
Room was clean and warm, tv and tea/coffee making facilities good. Fresh and new feel. Food choice for main courses not great, night staff very noisy talking at 2 in morning had to get up and ask them to be quiet!! Member of staff just walked into my room without warning,.
Everything was brilliant at the hotel The Hotel staff were very helpful & the Food was lovely Did not sell beer only Lagers
This hotel appealed because of it's ease of access to the motorway. Ideally situated. The room wasn;t cleaned, coffee facilities not replenished, and two out of three mornings the breakfast was col.
Friendly staff - very clean - very happy place to stay None
Helpful, friendly and efficient staff. Good room facilities including iron. Poor sound-proofing; noisy heating; no map/plan of area at reception.
The staff were exceptionally helpfull, polite and nothing seemed too much trouble My only comment would be the car parking, the spaces are very tight and if you got into space found you could not get out of your car! There is a 2ft brick wall that runs around as well so snookered from all angles and only 1 disabled space, not really good enough.
Room problem (no heating) was sorted very efficiently, given help moving to a new room. Friendly and helpfull staff. Limited seating areas with outside views. Given my disability this was important to me, I will choose with more care in future.
Excellent breakfast! No - everything was fine.
The room was comfortable and clean. The Reception staff were very helpful in ordering taxis. Breakfast was appalling. The staff were inefficient. Only honey and marmite were offered for the toast. The scrambled eggs looked as if they had been sitting for hours.
The staff were very friendly and helpful, especially the waiters/ waitresses at breakfast. The swimming pool had ridiculous amounts of chemicals in it, to the extent that it was unpleasant to be in the pool.
The staff were very welcoming and helpful-even though there were workmen refurbishing the lobby. The first morning the breakfast was not very hot,but the staff soon put it right. No explanation about why the jacuzzi was not working.
Everybody was very friendly and helpful
The buffet breakfast was good The renovations should have shut the hotel, it was uncomfortably overheated, the facilities are severely restricted.
The staff were helpful and friendly and the hotel, although conveniently located for the motorway network and airports was quiet and clean. A good base to explore the surrounding area.
We had a lovely room, and most of the staff wrer very friendly and helpful We had a lovely time until we arrived back from an evening out to find there was a disco being held in the lobby of the hotel, for which we could hear in our respective rooms! the DJ then set his smoke machine off which caused the fire alarms to activate, twice ( although we didnt know why at the time)! we then phoned reception who advised they had had several complaints and the DJ had turned his music up and they would be asking him to turn it back down! This unfortunatly ruined what was suposed to be a relaxing break for my friend and I.
Staff were friendly, rooms and bar/reception area were nice and food was good and reasonable.
The hotel was in a convenient location for the places/things I had to do. The bathroom could have been a little cleaner....the toilet bowl was quite badly stained...and there was hair(not mine) in th plugholes of the bath and wash basin,and bits of hair the bathroom surface and sides of ther sink....not lots....it just wasn't pleasant.
The professional approach to giving the guests good service and therefore, good value for money.
Family Christmas Stay. All aspects, very good.
Efficiency at checking in and checking out
Nice warm and friendly atmosphere, clean and comfortable room, staff who wanted to help, nice bar area
Inexpensive - good basic accomodation close to our family in England. No lift. We had a large number of bags and had to carry them up to the third floor. It would have been helpful to know that there was no lift prior to making the reservation.
We had a comfortable room at an affordable price. The staff we met were friendly and helpful. A good experience!
Size of rooms, cleanliness, prices, staff Nothing
Very easy parking, easy check in and friendly staff. Walls a bit thin so potential for noise during the night.
Clean but basic. Friendly staff. Tepid water Cold breakfast Expensive for what I got. Paying for internet is a rip off
Excellent facilities and clean room. Love the power shower.
It was very warm and comfortable and the staff were friendly and polite.
Receptionsit was very helpful. No air conditioning in the room and therefore quite noisey outside.
Hotel was ideally located for ease of access to town and to the A21
Comfortable bed Freeview tv rubbish
Clean premises; friendly staff and being able to check in early (as requested). Easy road access to various towns nearby.
No good points Not a good experence told didnt have room I booked, noisey, restraunt in pub service was bad whilst checking in my 3 year old wanted a toilet we was told there is one in the room once we checked in he nearly wet him self very bad customer service
We chose the Premier Inn Tonbridge because it was a 15 minute walk from a friends house where she was celebrating her 60th birthday party. We thought the 24hr reception would be useful if we wanted to come back very late. We had travelled up from Exeter. The room and en suite bathroom was clean. The bed was large and comfortable. There was a tv but only one comfortable chair although the room was large enough to have two. The fan in the bathroom was activated by the light but even after the light had been switched off it took twenty minutes to turn off and was very noisy. We booked the room about 10 days before the date we were staying but three days before, we had a phone call to say that they had just been informed from the chef that because the Sunday was Mothers day they were not doing cooked breakfast (which we had booked and paid for) and that continental breakfast on this day would be from 7.00 to 9.00 rather than the normal time of 7.00 to 10.00. When we checked in we asked for a wake up calll at 8.15 am because of the earlier breakfast. We came in at 2.30 am slept well and woke at 9.15am no wake up call! And so missed breakfast altogether. Young man in reception was apologetic and assured us we would get refunded for the breakfast. He also produced a paper a4 street map and directed us to MacDonalds for breakfast !!!!!
Great, friendly staff. Nice decor, and nice guests
Room decore was nice No inroom facilities, poor menu (excuss as because they are in the middle of town you can go out to reasturants), no cooked breakfeast available, staff helpfulness was poor (was taken to the lift and left to my own devises to find the room)
The hotel was very peaceful and relaxing. There was nothing we didnt like, but would have liked tea and coffee making facilities in our room.
Good location for where i needed to be. Rooms were too small especially the bathroom, only a continental breakfast was available and a very limited choice of meals for dinner.
Very clean and and friendly. Excellent place to stay. nothing
Stayed for one night due to a wedding at the High Rocks. Location excellent for central Royal Tunbridge Wells. Style of hotel was boutique and ideal for a short stay. Breakfast was continental.
It would have been nice to have tea/coffee making facilities
It was nice to have a larger than normal room, very airy with a handy desk, etc No bath, nice shower etc though.
It is a very attractive and stylish hotel. Great location near many things. Our room was very good sized. My one recommendation would be to include more shelves or a dresser in the room.
convenient location it would have been good to have a kettle in the room.
Very comfortable bed,plenty of space in the room, Very helpful staff and a good breakfast. No land line phone in the room-I didn't have a mobile with me.
Very friendly and helpful staff, cleanliness good
Debbie at reception was exceptionally good - both on the phone with queries and in person - please personally thank her. The other - "non English" speaking staff on the phone were not helpful at all - we wanted to extend 1 of the rooms for another night - only Debbie was able to do this. The lady seating people at breakfast was efficient to the point of abruptness - the same information could have been given in a gentler way! maybe more people skills needed. The rooms were fine - shame we didnt know about the £29 deal as one of the rooms was for 2 nights!
good location, decent pub next door, good size room, warm and pleasant despite being a non smoking hotel there was quite a strong smell of cigarettes in the corridor
How the receptionist bent over backwards to make our stay as good as possible Computer delay on booking, faulty kettle, mattress too soft
Competitively price hotel in a suitable location. You know what you are going to get when you stay at a Premier Inn Noisy delivery men (to the hotel) early in the morning.Very mean with tea and coffee provisions.Internet costs too high for longer staying guests.
Young man on reception was very pleasant and cheerful Beef eater bar next door was freezing
The staff were polite and helpful, and made our stay in Tonbridge pleasureable. Even when we arrived at the wrong Premier Inn, the staff gave us directions and a map to get to the correct hotel. There could have been more pillows, as all my family usually use 2 and even with the spares there were not enough.
we had a disabled room that was lovely and large, clean and well equiped the breakfast finished too early for us - my aunt is disabled and a 10am finish would have been more suitable
It had everything I needed. Could not get booking for dinner at restaurant. Breakfast at 8 is a bit late if you have to be somewhere at 9.
Staff efficient and friendly. Location good for town. Food good. Parking available. No lift. Quite a long way up to the second floor with heavy case for elderly people with arthritic problems. Was not offered help with cases on arrival. Was not able to get something to eat during Sunday pm (about 4pm) as no staff in kitchen. Needed to eat as going to theatre early evening. Was rescued by Andy (behind the bar) at 6pm who made a sandwich for us.
The irish manager was extremely effiecent and very friendly she does an excellent job catering for everyones needs sorry I did not get her name yes the bedrooms as previously mentioned
The room was lovely and the food was excellent
Staff were polite Poor decoration of the anex - too pricy for this standard.
breakfast was fine and staff friendly very basic hotel designed more for contractors.
I had a room in separate new block around the back away from the road so it was very peaceful. The breakfast was excellent. It was difficult to get the shower to run warm rather than cold or hot so I had a bath instead.
The staff were friendly Old fashioned uncomfortable spring bed. Only 1 hanger in a family (sleeps 4) room. Dirty bath mat from previous guests. 14 in TV hanging from the wall with only 4 channels and at an imporssible angle to watch from bed.
Good location, 30mins to London, walking distance to train station and town centre. Staffs were very helpful and friendly. Shower condition was not very good, sometimes water was very cold and unstable.
HELPFULNESS of staff, flexibility of breakfast time, location and parking facility Room very cold on arrival
Near the railway station and wlking distance to town. Good breakfast. Very poor decoration, dirty in the corners and the shower. Poor TV reception and only four stations. No evening meal facility. Having to pay extra for parking and breakfast.
Breakfast was good, service was good and my room in the annexe was very nice I had no problems but other guests complained about some rooms in the main hotel - so I would make sure you book a room in the annexe
nothing at all i checked out after one night due to the room being dirty
Restful and peaceful Colour of carpets and smell in main house----not a fresh smell
Breakfast. Dirty shower and shabby decor. No evening meal facility and having to pay extra for parking and breakfast.