Pros: It was the last flight from Atlanta to BWI. The notorious Atlanta traffic caused us to be late for boarding. All had boarded when we reached the gate. They were obviously waiting for us as they counted heads as we boarded and then closed the gates. I really appreciated this service. The plane still arrived in Baltimore on-time.
Nov 15, 2015
Pros: Excellent service and flight as always with Southwest.
Oct 14, 2015
Pros: My associate got caught up in a long TSA security line at the airport and couldn't get to the plane until they had JUST closed the jetway door. There was a lady there crying and asking to be let on the plane, but the Southwest gate attendant would not open the door. The plane door had not yet been closed, and there were at least 5 seats still available. There were no more flights out of Atlanta to Phoenix that evening. I asked the flight attendants to please try to have the jetway door re-opened so my associate and the lady could get on the plane. She enlisted the pilot's assistance and he had the attendant open the door. It cost the flight no additional time and I don't understand why the gate attendant initially would not do so. I very much appreciate the flight attendant and the pilot stepping in, and thanked them both.
Cons: My wife got a boarding number in the B group while I was in the A group, so boarding was more stressful than usual.
Great price, great service, quick and hassle free!
Oct 16, 2015
Pros: The plane was clean, the service was quick and efficient. All of the flight attendants were kind and courteous making it a great flight!
Cons: The only gripe I have was that the A/C wasn't working that well but it didn't really affect me and I didn't mind.
Feb 10, 2016
Posted by: Anonymous,
Nov 27, 2015
Pros: Very friendly flight attendants
You Can Always Count on Southwest
Jan 25, 2016
Pros: On time departure; on time arrival even with the snow storms in the East.
Great free TV to watch the NFL semi finals.
Plane was clean, seemed new.
Terrific attendants. Entertainment only available on SW.
Cons: Restrooms signs not big enough to see from the seat.
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