Friendly and accommodating staff, comfortable room, off-road parking, good breakfast
Friendly welcome, clean rooms, secure parking. Further than expected from the city, some noise from the railway running next to hotel.
Ok isolation against street noise. Bathroom no luxury, but ok standard. Nice parking area. Approx 10 min. walk to town center. No airconditioning. Room with windows towards the street resulted in a warm night! Hard bed.
Very clean hotel, lovely staff, and a very short walk into the town without the expensive prices. Staff were always ready to help. The closeness to the train station was great, and any noise was blocked by the double soundproofed windows.
Convenient for access to the town centre. Breakfast could be improved.
The owner was very friendly. The secure parking for our motorcycle was very welcome. The hotel is a 15 minute walk across 2 bridges and an island to reach the city (we walk quite quickly)! The pillow was so hard I couldn't use it as it was like sleeping on a log.
This booking was made by me for my parents as they travelled through France and they said the staff were extremely friendly and helpful.
1minites de la gare. it is very convinient for the touriste by train.The room is very simple ,but enough. en plus there is bathtab, ca me plait beaucoup.
Host was very helpful and breakfast was good Noisy as near railway, which was busy all night
friendliness and helpfullness
The staff was excellent in helping us during our stay. They were always available and provided us with local information and suggestions for sightseeing, restaurants, etc. The rooms were clean and comfortable, with space for luggage. The bathrooms were in excellent condition. The hotel is very conveniently located for exploring Saumur and the region. There is, of course, no elevator in the hotel, so my only suggestion is to other customers: pack light, or be prepared to haul your suitcases up several flights of stairs. Perhaps France could curb its current unemployment crisis by hiring "bell boys" for hotels such as this, who would help with carrying customers' baggage up several flights of stairs! :>)
An excellent cental location with good parking
The rooms were comfortable
Great cental location. Most staff very helpful. Room light and clean. Carparking suits small cars. One very miserable receptionist!
Very friendly and helpful staff. Nicely decorated rooms - very clean and tidy. Quiet hotel - but in the middle of Saumur.
Kind attention to klient The design of carpet in the stairway
The Receptionist was very helpful.
Spotlessly clean, good position & parking, excellent buffet breakfast.Good service. None
Good city centre location. Rooms clean & comfortable Minimal continental breakfast.
very friendly and helpful front desk in the afternoon when we arrived - quiet position - very central - ideal family room - challenging car park!! but very useful
very nice room and surroundings. no.
The owner, who's also working at reception, is exceptionately friendly and helpful. We loved the rooms inside the main building / chateau, which very very attractively decorated, comfortable and clean. What a wonderful experience to stay in the French countryside in such a lovely hotel!!
Pleasant welcome and lovely spacious room and bathroom under the roof. Attractive grounds
Good restaurant, plenty of space in he room and the grounds, swimming pool and 10 mins drive from Saumur No
Everything. The room was beautifully appointed, the restaurant is amazing, the grounds are serene no
Nice bathroom. Comfy big room Receptionist seemed rather busy elsewhere and took a while to come over from her "house".
reception very helpful. quiet, rural location
Beautiful stately home, and even though our room (the cheapest!) wasn't in the main building, it was still gorgeously decorated and luxurious; my girlfriend fell in love with the four poster bed! The restuarant was also excellent, with a wide range of dishes for non-meat eaters - but be warned: it is closed on Monday and the nearest eaterie is some distance away. Overall a lovely experience.
beautiful garden, nice surroundings, private terrace with chairs outside the room, nice restaurant with good food, good wines, friendly staff no
Excellent staff and welcome. Good beds. Good park with lake. Food was disappointing.
The location was close to the city centre and there was a free car park within 100m of the hotel. The bath in the bathroom was appreciated. The stairs were slightly awkward and it could be difficult to find the hotel without satnav.
Town centre location, friendly staff, nearby free parking, good sized room.
Staff friendliness, price, big bathroom, comfortable bed, good soundproofing, location The room may need a bit of renovating, especially the carpet, but it was fine for the price we paid.
Monsieur and Madame Dalac were wonderful hosts, making us feel at home. They helped us with arrangements for visiting places and with reservations. The hotel was conveniently located to the historic center of Saumur; it was clean and charming. We would recommend Le Volney for anyone appreciating a warm welcome, lovely atmosphere, good location, and a personal touch to services.
Location convenient Room a little dated and the school playground next door encouraged early rising
The family style welcome at the hotel. Each guest gets a personal welcome. The shower connection on the bath!
Nice, familiary hotel, kind, helpfull services
We used this hotel for an overnight stop as we drove through France to Spain. We arrived quite late (8pm). We only saw one member of staff at the small reception - he was extremely helpful and gave us details of where we could part the car very locally for free. We had not complaints about the hotel, it suited our purpose exactly. The only small criticism was that the room was quite warm and there was no air conditioning.
Staff where very friendly, beautiful big hotel room, great location, good value for money. I would stay there again.
the hotelier was very helpful and friendly. It was fairly centrally located We managed to park for free by the sea but other wise may have had to pay 10 euro to park next to the hotel
This is a super hotel in the heart of the city. Recently renovated, the décor is tasteful and imaginative, and has been finished to a very high standard. The staff were extremely friendly and helpful. Breakfast was very good. Our room was comfortable and well thought out, and with a little balcony overlooking the street for evening entertainment! We saw the good secure parking but made use of the excellent bicycle storage facilities. Thoroughly recommended.
Friendly staff, good location, comfortable and well appointed rooms.
Good hotel with central location. Good rooms. Good recommendations for restaurants. Noisy street so keep windows closed. minor issues with door lock on toilet
Staff were charming, hotel was delightful, well appointed and has private parking near the center of town. Would happily stay here again.
The staff were very helpful, friendly and the secure parking was a huge bonus. The hotel was very well positioned in the city centre. There was no lift available, the reception was on the first floor and our room was on the second.
Access to shops Parking was a little difficult
central steep stairs
The staff were very welcoming and helpful. The room was very comfortable and the location was excellent. We requesting overnight parking and it was all arranged when we arrived.
The only downfall was no lift, but there was help with your bags if you needed it.
The owners and staff were very helpfull and welcoming. Breakfast was fresh and included homemade chocolate cake! Hotel was easy to find and central. Private car parking.
This chateau is absolutely marvelous! We were warmly welcomed by the owners who made our stay very pleasant and personal. The rooms are nice and spacious. I can especially recommend you the diners. There’s no need to go out for a meal since this chateau serves amazing 5-course meals. This chateau is highly recommendable for a few days of relaxing vacation!
the surprise menu where you ate what he chef prepared was excellent
The Chateau was fantastic. Beautiful rooms and grounds, lovely friendly staff. Very relaxing and a short walk to a nice little town. The meals were also excellent and great value for money. Highly recommended, you must stay here!
The relaxed and friendly atmosphere
Breakfasts were excellent Not particularly
What a lovely little chateau. Food was excellent value - 5 courses with a different wine with each course. Staff were really friendly and helpful. Wish we could have stayed for longer. Would recommend this place to anyone.
Friendly welcoming owner. Very welcome cup of tea on arrival. Beautiful room in a fascinating chateau. Lovely well maintained grounds.Unfortunately due to illness we had to leave after only one night.
Needs money throwing at it but that said a nice experience
Beautiful house in a lovely location. The staff took a personal interest in making us welcome and looking after our needs. We were on the top floor. Access was via a very interesting staircase which might prove to be a challenge for some folk. The hotel plans to install a new access later this year so this issue will hopefully soon be resolved.
Lovely hotel, but the internet and the hotel info stated the evening meal was 35 Euro, to include 4 wines. We were charged 12 Euro each for the wine and 2 Euro for a sachet of coffee. It was great food, but we left feeling very cheated.
easy access to room from outside Rooms a bit cramped. Could not find hotel at first. clearer directions on printout would have been better, like turn first right on entering ecoparc
Thoughtful choice of connecting rooms for us and our children. Very pleasant outside area for sitting Much improved breakfast! Insufficient tables at breakfast - and two people occupying tables meant for six, leaving smaller tables empty!
The low ceiling height and the access to the bunk bed
The address given did not correspond with the satnav and so it was very difficult to find - others were phoning for instructions while we were there, obviously having the same problem.
It was easy to find and, while a basic hotel, it did have everything we needed for an overnight stop. Breakfast was good value too!
good breakfast. rather noisy but value for money.
The hotel was clean and a short walk from the City Centre Bunk bed not suitable for adults - we werte two males travelling together. Overall, much to cramped. The following nights we went to Campanile!
Very convenient for Saumur. The morning manager was very helpfull. A credit to your company. Other guests were white van drivers who began making excesive noise from approx 4.30am
It was a small room, but was a perfect place to crash for one night and the balcony had an amazing view of the chateau in Saumur and breakfast was included. You couldn't beat the price, that's for sure.
the price no tea or coffee makinging and only one seat
Pleasant family run hotel with charming staff and a good restaurant. Hotel was a little old fashioned but clean tidy and had character. No lift
Would like more storage, coat hooks, ledge in bathroom
The view from our bedroom was lovely - overlooking La loire and two of its bridges, but we already knew that from previous visits. Upon booking back in February I did ask for room 20 on the first floor. When we arrived we were put into room 26 in the annexe on the 2nd floor with 42 steps on a very winding staircase. We had this room last time and that is the reason we did not want it. The room itself, once we were in, had a lovely view of La Loire but we were very disappointed to be given number 26. Although my husband and I are pretty fit (77 and 72) the 42 steps each time up to the room were a struggle, especially carrying luggage.
Ceiling in bathroom too low - unable to stand upright 6! 2" tall.
breakfast was good but very short on staff -- we had to ask every morning for more sugar --- we werent the only ones . T he location is excellent --- bistro appeared also to be very good felt that the brochure over glamourised the picture of bedrooms --- our " double " bedroom was only in fact a four foot bed . there was no shade on the bedside lamp and the lighting was very poor
The hotel was centrally placed for Saumur and had public (free) car parking overnight outside the door. Misinformation about a non existent exhibition the next morning which meant that I had to move my car on the evening of arrival rather than leave it outside the hotel to a slightly further away car park. Also, bedding from the previous occupants was left lying in one of the chests of drawers in the room and had not been removed after cleaning that morning.
The location was the best part together with the excellent restaurant, the set meal was very good indeed. The lack of a lift could be difficult for people with poor mobility. Generally we found that all breakfasts during our week's stay in France were rather expensive compared with the cost and quality of the evening meals
Execellent Restuarant food outstanding. No Hotel Parking but not a problem
The location by the riverbank and centre and in the shadow of the Chateau was impressive and easy access to the train station 1.7 km walk just across the bridges. Also that the hotel had a restaurant and bar Lack of wardrobe or clothes hanging facilities
I found the bed very uncomfortable as it was too soft and too low. This meant that it caused back ache and was difficult to get out of. There was no reception room in which to sit and wait for friends or transport.
Position; views. Small but comfortable room. Pleasant, accommodating and helpful staff.
Great Service, Restaurant across the courtyard was excellent too.
The ease of check in and check out Sattelite tv ? there were 3 channels
Hotel setting and staff were both excellent, also well positioned for restaurants etc. Rooms was a bit scruffy and could do with fresh lisk of paint, coffee at breakfast was terrible
Comfortable hotel in an historic old building. Bit more expensve than I expected
Sitting on the patio enjoying the view of the castle while drinking a glass of wine and eating Brie cheese. great atmosphere
We enjoyed the view from our room, 212. We appreciated the quiet for sleeping. There were three things that made us uncomfortable in the room. There was no real hot water for showering. The TV was difficult to operate. The lighting beside the bed was inadiquate. The lighting should be over the bed for reading purposes.
I had stayed at this hotel before and liked it very much. I love the architectural style of the building which is very elegant. Excellent location. Helpful friendly staff. I had booked a double "Prestige Room" for single occupancy but I later requested a twin bedded room, when a friend decided to join me on my trip. Whilst the twin bedded room was perfectly comfortable, I would not have described it as "Prestige".
Friendly, helpful staff combined with a truly excellent historic location with views of both the chateau and the Loire; very convenient for walking to the centre of Saumur. Overall, nothing to note.
The helpfulness and friendliness of the staff. The noisy American party and the way they took over the peace of the courtyard
The rooms were elegant and the service was on a personal level, very welcoming. The breakfast served was absolutely fantastic.
This is a truly lovely hotel right in the heart of Saumur. The staff were friendly and helpful, and the hotel was beautifully decorated, well maintained and spotlessly clean. We thought this a perfect find and will be returning.
Central to Saumur. Extremely helpful staff
Beautiful Bijou hotel in the heart of a beautiful city.
Helpful staff, location, beautiful building... No
Beautifully refurbished building. Perfect location for access to explore Loire and Saumur. Parking! Host could not have been more helpful.
Very good location within walking distance of shops and restaurants. Friendly helpful staff
This is a tastefully decorated, charming hotel in the historic centre of Saumur. The proprietor was very friendly and helpful, and the breakfasts were memorable!
This hotel is very central, charming in details that makes your stay not only most comfortable but memorable to return to. The staff, excellent.
Room cleanliness & comfor. It's a lovely, romantic hotel in an ideal location
The friendlyness of the staff
A very comfortable room and very friendly helpful staff The restaurant was very good value for money and excellent food no
The bed was comfortable. We booked because it was supposed to have a good restaurant, but upon arrival we were told that the restaurant was closed on Sunday and were given no useful help in finding an alternative. It was too far to walk to town and, having driven there, we found that most restaurants were closed.
Restaurant was good and owners were very helpful
helpful and friendly staff no
Comfortable for a three night stay and very convenient to explore the Loire district. Excellent helpful staff and great restaurant convenient for dinner.
Friendly staff and good value for money
The staff were very considerate when I got sick and needed some quiet recuperation time. The hotel chef/manager went out of his way to make the 4 of us feel very welcome, even during the daytime when we needed a quietspot outside to eat our lunch.Free parking onsite. It was a bit out of the way so you needed a car to see the sights and go downtown.
Hotel location We initialy ask for 2nd floor room- not given no maps of saumur in the hotel except on the wall we ate continantal breakfast and were charged for a buffet one
Rooms very clean and staff really helpful Can't say we disliked anything
Relaxed atmosphere, helpful staff, wonderful view from our room
The location for the view over the river and chateau was excellent. Only a very short walk to the shops and market. Good value.
The hotel was very comfortable with good facilities, It was in a perfect position overlooking the river and chateau.
Location, Room, Staff Internet was not available during our stay. Only 10 TV channels available.
proimity to centre of town restaurant staff not very friendly , looked down on
Situation, friendliness of the hotel, cleanliness. We were very pleased with the hotel.
Very good breakfast. Night clerk was very helpful as we arrived very, very late and she helped us enter the garage, find a parking spot, get our stuff into the elevator and get into the room. Wish I knew her name. Found the name of the hotel confusing, it is the Mercure on the signage and staff told us it was changed a couple of years ago--we missed it the first time because we didn't see the secondary name on the sign--we were looking for the Loire Hotel.
The Hotel was in a great location with great views of the Chateau and it is on the bansks of the Loire and within walking distance to lots of great restaurants. The bar closes at 11.00pm even on a Saturday night which is not much help when you hope to return after eating out with friends and having a nightcap together before retiring for the night.
We enjoyed the food in the restaurant, walking round a beautiful area and resting on route south
Staff were very helpful and freindly, Rooms were well set out and comfortable
We chose the hotel bcause it was a logis with three chimneys and were very disappointed. Lovely views from the terrace but the room was small, you had to be a contortionist to get in the loo and the shower was old and manky. The service in the restaurant was dreadful and the meal and room were overpriced. Our complaints about the restaurant were not passed on to reception, and we were dealt with very badly at reception the following morning. Breakfast itself was poor and the room similar to a cafeteria.It is the worst hotel we have ever stayed in 25 years holidaying in France and we will not return.
The location was just what we wanted. The type of accommodation and facilities suited all our needs. Food was excellent .An overall superb stay in a beautiful part of France. I dont know if it was the mattress or the base but we rolled into the centre of the bed. I feel this needs to be looked at asap. Otherwise room was excellent.
Excellent room - we had bath with jacuzzi, lounge area, bedroom and a separate room for our daughter all in one suite. Hotel has pleasant views over Saumur and Loire valley which can be enjoyed from the restaurant that serves excellent food. Dinner was lovely, but quite expensive. Had a bit of trouble finding the place.
Friendly and helpful staff. Small rooms but quite comfortable. Excellent food and sommelier.
The room was quite small but very comfortable and furnished to a high standard. One parking spot in the hotel garage was raised at the far end with no warning. My husband reversed the car off the back of this ledge and grounded the car. A warning would have been very useful.
excellent staff and facilities no
Good location. Poor internet.
Helpful, friendly staff. Comfortable room with good facilities. Good value for money
Pleasant staff, private garage parking, internet station. Breakfast expensive at €11.25 per person.
The young Lady on the desk on our night of arrival *(Tatiana) was a verry nice person. Helped with everything. It is not verry often that you get this sort of person
Very friendly and helpful staff. Good breakfast room. Everything very clean and well maintained.
Easy to find. Good location, comfortable rooms. Easy to park. Asked for disabled room, was given low floor but shower was over bath
well situated for walking easily into the center of Saumur for shopping and good choice of restaurants. would have liked comfy chair in room.
Hotel staff very friendly. Good choice for breakfast Room previously occupied by a smoker...it's less of a big deal in France than England but it did bother me. I don't like to go out smelling like an old ash tray. Didn't complain as I was late booking...a sparay solved the problem.
We stayed at the Akena City Saumur overnight on a journey through France. The rooms are spacious, clean and bright and have air conditioning. There is also secure car parking. It is situated on an industrial estate on the outskirts of Saumur and is quite well signposted, follow the direction to Cholet. The receptionist is very pleasant and helpful. The hotel is situated in a quiet location, but adjacent to main routes. Good value for money.
Very clean and comfortable hotel. Friendly staff. It is a basic hotel: bed, shower and breakfast, but this is all I need from a hotel. I would absolutely recommend this hotel.
This hotel is situated a few miles outside Saumur and is easy to find. Although cheap and cheerful the staff very very pleasant and it was fine for an overnight stay. Secure gated car-park also a bonus.
we were midway through a long journey but the hotel made an easy, good value overnight stop that was clean and comfortable with a good breakfast and good hot shower and secure parking, we were made very welcome a bit out of town on a commercial estate but as we were only stopping over, the grill in walking distance was actually very good for a meal
Clean, modern, cool building and staff very welcoming and helpful No tea or coffee making facilities in room and location a little remote to nearby eateries if you didn't want to drive again!
An out of town hotel. Modern style budget chain hotel. Located out of the centre of town on a retail development. Suitable for an overnight stop. No restaurant. but within a few minutes drive of central Saumur.
Well organised hotel. Excellent buffet breakfast Though on new commercial development it had excellent transport links and no obvious detrimental aspects
Position of hotel, friendly staff. Comfortable bed and clean room.
Clean, tidy, and modern with outside seating area. Air conditioned and soundproof. Helpful receptionist. Supermarkets and fuel available very nearby. Also town of Saumur is a short drive away for restaurants and shops.
Decent for price. Outside city center but near wineries and equestrian center. Rarely saw hotel staff, and no one around to ask for supplies, although they emailed in advance. With window open, traffic was annoying at night.
Being 'owner-run' and family business it was friendly and simple. Probably maintains its price by vicinity nearness access to large popular Saumur and three Saumur Wine Houses. ('champagne'), Very near to road-crossings, hence double-glazed vitrage- windows would help.
The experience of typical France. Unfortunately the petit dejerney was not good value! Will take breakfast somewhere else next time
Very welcoming of cyclists
Room was clean and airy with a nice sized ensuite. Staff were very friendly Not really perhaps we could have been offered more coffee at breakfast. only one cup each.
Comfortable basic rooms with on-site off-road parking, continantal breakfast plus cereals in the hotel bar.
A warn welcome was received. We stayed in a very nice room for 2 nights only and took breakfast at an extra cost. Very good location. Very pleasant staff.
Clean comfortable and simple. It is in the process of being refurbished nicely floor by floor in a simple modern manner. Breakfast was in the Bar or on the outside tables with local french customers which was very nice. The street noise was not too bad at all, just occasional big trucks but no worse than the other more expensive hotels we stayed in in the area.
Breakfasts were very good and staff tried to be helpful. Poor lighting and decoration in staircase, on 1st floor landing a table lamp was balanced on a chair to provide a light, other lights appeared to be a temp measure with wires showing. Fire safety arrangements poor- little emergency lighting and no fire doors to seperate staircase from bedroom corridors. Did not see a fire alarm bell or call points. Appeared to be no staff on duty at night. Shower bracket broken in bathroom, carpet looked gruby, bedroom quite small.
room was clean and staff helpful bathroom was quite small