Would you like to save as your currency permanently or for this visit only?
Saff at front desk were friendly and very helpful. Room on 4th floor had a view. On our first visit the pool & spa were closed. On our second visit the indoor pool was open and very enjoyable. First visit - Pool & Spa were closed due to chemical balance issues.
Conveniently located, plenty of parking. Went to check out, realized that I left my wallet in my room. In that time, the room had been turned over a member of the staff and my wallet was gone. Upon reporting this to the front desk, they referred me onto security. The security guard who walked up told me that it may show up later. I asked if I could leave my phone number, and file a theft report. I was told that he wouldn't take my phone number, because he'd probably be too busy to call me and that I should just keep calling the lost and found. Thankfully, I was travelling with my girlfriend, or I wouldn't have been able to get home to Seattle. Thanks for nothing Western Village.
I like the location being so close to the freeway and shops and restaurants were easy to find. And the Casino restaurants were very good and I enjoyed playing Black Jack at the tables. It was a bit loud at night but being attached to a casino I understand that you're going to have people going in and out of their room at all hours.
We were pleasantly surprised. The room was a good size with a comfortable bed. There were several dining options to choose from. We ate in the coffee shop twice and the portions were big and a reasonable price. The marina outside our room was very nice and looked relaxing. If we are in the area again we will plan on staying there. The casino had a very smoky smell
easy to find no breakfast
The neatness,friendliness of the staffs and above all the location is fabulous.
Clean; neat; many new positive room changes; quiet; near shopping; lots of security seen; staff friendly; talking with other resident, all liked this place; BEST deal in NV for quality and price!!! Loved the lake behind for relaxing and saying 'Howdy' to others. Just GOOD!! Bathroom door squeaked; tv color was poor; on weekend, so busy couldn't get into restaurants until late evening;
The pictures didn't show the outside for a reason. The hotel rooms and hallways smelled musty, old, and smoky. I would not recommend staying here.
Location (edge of Reno, rather than the heart. Good for people passing through) Beds Price Casino (updated and clean) Windows in the rooms Rooms were updated Common space like hallways and elevator were dingy Smoke smell EVERYWHERE, even non-smoking rooms Bathrooms in rooms were not updated
Comfort of bed, spacious room, refrigerator, view of mountains. I had a nonsmoking room. I had a nonsmoking room which was fine but the hallways smelled pretty strongly of nicotine.
rooms were horrible. moldy bathroom, a/c didnt work, hair dryer didnt work, room felt dirty. ended up with a few bed bug bites. party above room until 2:30 am when finally called security. yuk yuk yuk !! never again. used to be okay. not any more.
i thought it was stupid that I had to do a $50 dollar deposit when I checked in. The point of paying ONLINE was to pay for EVERYTHING IN ADVANCE!! The stay was ok. I only slept for one night there, so it was fine but the HIDDEN FEES is just terrible. Oh and people could smoke inside of the hallways of the hotel when it's a closed building. Overall, I just hated the dumb deposit.