Would you like to save as your currency permanently or for this visit only?
Nothing this visit was not a good trip. First, the check in line is long and they only had 3 attendants to check people in. This has always been problem but you think they could realize they have a lot of check ins on a friday night and they should staff appropriately. Then I valeted my truck to get it back in the AM with a broken when and some items stolen out of it. The worst part was the Nugget security and staff (outside of the valet) could seem to care less. They did not offer to pay for the window, I had to ask them to call Sparks PD. Horrible I will NEVER stay at this hotel again. Between themeless people sleeping around the hotel and the break in this hotel IS NOT SAFE!!!. Just in case you were wondering this wasn't my first time there and I have probably stayed there over 100 times in my life.
I got a corner room on the 20thfloor overlooking downtown and it was easily the best view I've ever had in a hotel in Reno. It was sort of breathtaking actually. Complete panaramic views. Wow.
The pool is awesome Mildew in the shower. Carpets appeared to be very dirty.
Price was amazing but room would still have been great at 3 or 4 times the price. Bed was super comfortable. Casino staff was professional and friendly. Some better food in the casino would have been nice, but not a deal breaker by any means. Check in time was a bit long on a Tuesday evening. The 2 workers at registration were very efficient but clearly could have used some extra help. Parking for West Tower was too easy to miss. I ended up parking on the east side and had quite a long walk.
Not much My service
Location and ease of making reservations With the wind blowing outside, we could hear it through the windows. We stayed in the older tower (East). Just hearing that most of the night and morning and in the hallways was a bit disconcerting.
Decent Buffet food. Pool and gym. Was not put in the tower we paid for. Given a dirty room in the west tower, which is under construction throughout the night. No sleep for two nights. No casino service or apologies. Wouldn't return unless given a nice offer.
+ Clean, value, kids' have fun in the arcade section, easy to find parking, remodeled room - Road noise from outside windows, someone smoke in the non-smoking room before
Poor cleanliness of bed clothes and bathroom. People in the next room were smoking marihuana and the smell passed trough a shared door between rooms. Table lamp and alarm clock didn't work. Old T.V. Nasty place.
Swimming pool was closed for maintenance My room has broken heater/AC, had to switch room
The wing we were in was modern, clean and spacious. The only thing bad was you could really hear the freeway, it doesn't seem to be so sound proof. However it wasn't too too bad, just not ideal for people who want to sleep soundly,
Rooms were large, clean and comfortable, front desk staff very friendly and also quick to resolve a problem, great location amd fantastic value for price Airport shuttle only ran once an hour, the rooms weren't very quiet and elevator was quite loud/shaky in West Tower
Clean rooms, very comfortable memory foam mattress. Updated rooms on the inside. Staff was very friendly. I didn't know the area...it's convienent to the airport, but not my ideal location. All things considered, very good value for the price!
A family going to the room next to ours, unlocked our door and came in while I was changing for bed. The handyman was sent out, thought it was funny and blamed it on us.
The room was nicely decorated and very clean. The bed was firm and comfortable. The bathroom appeared recently updated/renovated and everything worked as it should. The A/C unit is a little loud on the highest setting, but is easy to figure out how to adjust it to your liking. The location isn't the best as it appears to be on the border of a less desirable neighborhood. But this did not seem to affect our one night stay, and it is fairly close to some nice places as well.
The room was cozy and clean, and the motel has easy access to the casinos. The staff was very friendly and helpful. The TV was fairly small and the bathtub was old. The shower and mirrors were mounted too low.