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Check in was easy and staff was friendly. Great location. Nice lobby. Bed was comfy. We've stayed here before with good success. This time, not so much. There was a leak in the room next door, so they were working on vacuuming the water. Our air conditioner didn't work.
Nice lobby area. Employees are friendly. Bed is really comfortable. Close to where I wanted to go. Good price. Non-smoking room had been smoked in by previous guests and housekeeping attempted to disguise smoke smell with air freshener. Bleh.This happens at all hotels so no big deal. I could have asked to switch rooms but didn't bother.
At only $20 more then our traditional budget hotel stay this is quite a value! Spotless bathrooms, quiet and elegant feel throughout, super professional staff. We will be staying here again. Oh, and I love the central location.....close enough to the hustle and bustle of the south side of Springfield, but far enough away to enjoy the laid back pace of the north side. Can get to the zoo in 10 minutes, or Battlefield Mall in 10 minutes.....and Bass Pro is 5 minutes away! Can also walk to downtown (half mile walk, but flat nice sidewalks) restaurants too....and thats our style. Thanks guys!
When we tried to check in the front desk informed us that there were not any rooms available, even though I had already paid for one. We had to wait for a cab to take us to the "sister" hotel, a marriott near the airport which was 15 minutes away! Not happy!
Everything was great except the pool was closed
Great complimentary breakfast. Nice good size room. Mattress was too firm.
Great environment and wonderful atmosphere with excellent service. I would highly recommend to anyone on business or just a get-away experience.
You'd think reserving a room six weeks in advance and paying in full would be enough for this hotel to keep your booking but that's not actually true. Someone else can show up before you, take your booking and you'll be transferred to a lesser hotel, miles away and the staff will make you feel like it's your fault. I've stayed in there in past and it was a really mixed experience. The walls are paper thin but it was in a convenient location. I would have stayed again but now I'd say reserve a room at your own risk, who knows what will happen when you get there.
Extremely Close to where we needed to be for the weekend. Lots to do in the area!! The Hot Tub was Shut Down...
The hotel was close to where I was going. I stay at this particular Holiday Inn Express often. Always a friendly staff. Always neat and clean
the staff was very nice! And helpful The bed was not as comfortable as I would have liked. Would have liked to have a pillow top. I would not let that stop me from staying at this hotel again.
The staff was very friendly and professional! As well as the hotel cleaning people because we didn't need our room cleaned each day, but when we asked if we could get fresh towels and extra shampoo, they were very accommodating! NOTHING.....We travel to Springfield at least once a month and this hotel is one of the best ones I have stayed in in Springfield!
Maid didn't leave towels for the next day, didn't take out the trash, cups of coffee were still in room when returned.
After checkout this hotel charged my acct a $250 smoking fee. I don't smoke and no one in the room smoked. The manager on site was no help in dealing with this situation.
Yes the neighbors next door to us noizy and pounded on the wall in the middle of the night.
This guest did not leave comments about this hotel.
The cleanliness, the staff and the best breakfast experience we have ever had in a hotel No
Overall was very clean and nice. No
Location. Of things the hotel has control over, staff friendliness. No.
I didn't know that you had to bring your own bath soap