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Front desk staff excellent. Elaine and Kodi are extremely friendly and courteous. We come up for every Redskin game and they are always there to greet us with a smile and a wish for good luck at the game !
Staff were incredibly friendly especially Kodi noisy air conditioner
Good location for our needs. Not too far from DC and Mount Vernon Breakfast was included only on the weekends. Elevator doors open while elevator is still moving.
Good deal overall! Although I paid upfront (online) I got 8 (!) different charges totaling about $550 on my credit card after checking in. It was completely unclear what these charges were although the frontdesk staffer mumbled something about "security deposits" (why 8, each with a different amount???). This was my only negative experience at the Wingate but it was a pretty annoying one.
We had a king room with a sleeper sofa which was great for our family. The staff was courteous and helpful. Breakfast included little touches like nuts and fruit for oatmeal and waffles. I wish the hotel had a safe in the rooms. It would have been nice to stow valuables away.
It would have been nice to stay in a room I paid for however your staff was so rude he REFUSED my room and called the police on me. I slept on a bench because like I said I already paid for my room. I will never ever try and stay at your hotel ever again in my life after how I was treated the other evening.
The last time I was in the area for business I paid $66 more per night somewhere else. Saw the positive reviews and took a chance with a cheaper hotel. It paid off! Very clean room/building, delicious hot and cold breakfast and the price was right! I will definitely be back! Nothing. Everything was great.
Room was nice and quiet despite proximity to highway. After having paid for the room upfront online, staff put 8 (!) different charges on my credit card for "incidentals" or whatever, 2 of which have not been removed after more than a week, without reason or justification, even after I reminded them twice by email. This is not acceptable.
It had a great breakfast and even did light refreshments in the early evening. Staff was nice and the shuttle to the metro was great. Bathroom was tiny (one person at a time for sure) but overall room was accommodating. I booked two separate stays and asked when I checked in for them to be linked, but when I checked the following day before we left for the day, it was obvious it hadn't been done, glad I checked before we left.
Almost everything. The hotel staff was exceptionally nice and professional. The room was much nicer than other hotel rooms offered at this rate. The bathtub drain needs to be un-clogged more often. The hot water temperature was very good and the water pressure was strong, but water backed up in the tub while I took my shower. Otherwise, I highly recommend this hotel. :-)
Staff was friendly and accommodating. Traveled for a combination of business with leisure and this was a great location with shuttle services to get around.
Check in was smooth and quick. All my questions answered and amenities explained. Room was nicely laid out and clean, more amenities in the room than I expected including a good sized refrigerator. Breakfast was very good, lots of choice. The hotel was close to several stores and restaurants and the Interstate was extremely close (metro stop was not too far away either). All in all, good value for the price. We had our dog with us and that incurred a $25 per night fee. Most other hotels charge one flat rate, I was not happy about paying per night, especially since we refused cleaning service during our stay.
Very clean, very updated and comfy!!! Wish breakfast started at 5am vs 6am.
Clean, well maintained, pleasant staff. Breakfast so-so. Finding hotel proved difficult, but anytime going to DC is that way.
Bed was ok. Room clean. Pillows too soft, shampoo &conditioner not enough for two.
Location is good for D.C.tourism. Interstate is close. Shopping and restaurants are close. Great staff.
The staff was very friendly. My family and I tried to take a swim in the pool , and man we almost died. The chlorine was so strong that our eyes were burning us, and we started to cough. We couldn't even get a chance to have a nice swim. I also hated the fact that they didn't have an breakfast bar.
Awesome location! Dated air conditioning unit was hard to operate.
An older lady at the front desk was very unpleasant to deal with. she was rude and unwelcoming.
Relatively cheap, off the highway rude staff. woken up at 11:30PM, and I had an earlier wake up for the Army Ten Miler, all due to a desk error. The front desk offered a $50 credit, however this will not sway me to ever stay at another best western.
The price was the cheapest on last minute notice booking. Breakfast was decent and the staff was very polite. The bed killed my already jacked up back. Elevator was so slow we gave up and humped our luggage. 3rd floor hallway smelled like someone was cooking armpits.
For the same price as a nearby Motel 6, there was really nice bedding and interior decoration, a very acceptable HOT breakfast, and good quality carpet and friendly staff. The front desk was a tiny bit befuddled about "who paid" at checkout, because my sister and i shared a room with a different last name
After going to my room the floor was soaking wet from the air conditioner leaking water. I was initially in a non-smoking room but due to this situation I was put in a smoking room and had small children with me and you could smell it although they attempted to spray it. The hallway was so hot and when I told the person behind the desk nothing was done.
The rate per night was good for a DC hotel. Liked the full kitchen and the place was quiet. The staff just didn't care about customer service. Had to ask multiple times for plates and room items. And asked multiple times for pillows but after two days of asking, they ran out. A hotel actually ran out of pillows.
I paid in advance for a queen bed. Arrived late, and was told only room left was a suite, which sounded good until I discovered it was located hard against the mechanical systems of the elevator. There was a loud sound and vibration each time the elevator moved -- which was frequent.
the price the cleanliness of the room
It was close to where we needed to go - right next to the 95 beltway It is a very inexpensive hotel and was just right for my family for one night, but it does not offer much other than a cheap room. I would not recommend it if you are coming to the DC area for sightseeing.
I liked the proximity to the Metro station and route 95.
Very difficult to find since direct within an Highway intersection. However ablolutely no noise problem.
It was OK for the price The entrance road to motel is a bit difficult to see from Backlick Road. Also, there is no stoplight so a person basically has to drive towards Springfield Mall to make a U-turn to get to other parts of town.
it was ok.good area