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The greeting by the restaurant manager who kindly directed us from our incorrect entry point to teh hotel lobby.
We were so impressed by how polite and helpful all the staff were. The room was beautiful. The buffet breakfeast was the best we have ever had.
The general and specific location could not be better. The hotel has retained its charm of former days amongst the hustle and bustle associated with a guests coming and going. I gained the impression from the desription in the material on line that the rooms would all have good views. The two rooms I booked had only glimpses of the views by looking at an angle out of the windows.
The sense of comfort and relaxation with attentive (but not overly so) staff and good food. Beautiful pools and a lovely lounge.
There was a problem parking every night which for the money per night I would not have expected!
Exclusive location, beautiful environment, luxurious rooms, great facilities and service. This is truly a 5-star accommodation!
location to Penrith Bowling Club pillows to soft
Central to where I had to go for conference. Had to walk outside to get to breakfast venue, where I had to sign into club for breakfast.
The staff was extreamly helpful and friendly Pillows.
The atmosphere is unique.the service is excellent. The various eating/drinking venues are second to none. We had a relaxing & rewarding holiday
We just loved the Art Deco lights and accoutrements,beautiful Grand Dining Room and the various lounges in which to luxuriate for the weekend. Great drinks on offer too, we particularly enjoyed the Great Western Golden Ale. Cocktails looked good but we didn't indulge. Good location, just near the station but no noise from the railway and just outside the door is the main street of Katoomba and the Paragon Cafe, oldest cafe in Australia I'm told. Creaking floorboards! Shower was over the bathtub, not a shower stall.
Old world atmosphere representing part of our early history in a very relaxed and peaceful environment
This place has fantastic kerb appeal and the common rooms are attractively furnished and comfortable. The hotel is now under new management and an improvement plan has been put in place to restore the hotel to its full potential, including simple things such as updating to digital, flat screen TVs. The reception staff were very helpful and friendly, providing us with the essential information for our long weekend in the Blue Mountains. We had a small problem which was quickly and satisfactorily resolved by the manager, who came across as very focussed on bringing the hotel back to standard. This is a hotel with good location, looks excellent on the outside, is comfortable inside and no longer deserves the rating applied to it under the old owner. The new owner is making a difference to his clients' experience. Keep up the good work. Room Tip: Avoiding the holiday periods and weekends, avoids the higher tariffs.
This is a MUST STAY! We stayed for 1-night in the family suite and it was so comfy. I wish would could have stayed longer. we arrived a bit early and were greeted by Paul. Paul was still getting our suite ready and suggested we go down to the corner grab something to eat and come back and we would check us in; while leaving our bags. When we returned the suite was ready and our luggage was placed in the suite. The fridge and cabinet were already stocked with our breakfast selections. Fresh fruits, cereals, bread, OJ, water, coffee and tea. The suite looks like a picture perfect little cottage and was just so cozy. Paul was able to get us reservations at "PINS" for our Thanksgiving dinner; which, is literally across the street. BEST MEAL EVER and the price was shockingly lower than expected!!! A must experience! The Scotch Steak, Lamb Meatballs & Spaghetti and Kangaroo were just amazing.Whatever you decide to eat ask the for beer/wine recommendations and they will glad make suggestions. The following morning we had to check out and Jenny & Paul held our luggage so we could do a couple more hikes before catching our train and offered to drive us to the train station when we arrive back as the Blue Mountain Hopper was stopped for their lunch break. Although we were left alone and had limited interactions with Jenny & Paul the whole experience was so relaxing and well worth doing! Jenny & Paul are amazing people and we thank them for such a wonderful and relaxing stay!!! The only downside to this part of our trip was that we only stayed 1-night :( If possible stay at least 2-nights.
Friendly warm welcome, lovely location, the room was very well equipped, comfortable, room was very quiet even though there were other guests, the continental breakfast provided in the room was above our expectation, large room with everything needed for a relaxing few days. We would recommend.
The view, the view and the view - as well as the friendly staff and glass of bubbly on arrival.
This accomadation was one of the best accomodations during our holiday! The location was excelent! Just a few minutes drive from Leura and Katoomba. If you like to see the Jenolavan cage, it's not to far away, for Australian distance! The hostes was very kind! The accomodation was very clean, and the place was absolut fantastic. Your own garden and Jaccuzi. What do you want more?
Quiet and relaxing Old dusty furniture, needs renovation
The view from the balcony was truly fantastic. The shared guest lounge was cool. The room decor was a bit out date. The breakfast was pretty budget - could be made much nicer for very little effort (suggest staying at The Carriages in Hunter Valley for comparison). The doors need some proper insulation, and the heating needs improving - it was 6 degrees outside when we stayed, and didn't feel far off that inside.
The location and the facilities n/a