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The spa and swimming facilities are excellent and the lobby bar
View and breakfast Air conditioning was terrible very hot in room
Everyone was very friendly. he views were brilliant. Location was good. Spa yummy!!!
all was ok. It was not my 1st visit to this hotel. non
comfortable double bed ^)))
The hotel is very well located between the center of the city and the castle. It's just 5 minutes walking in either direction. Rooms were big and comfortable, the hotel was very clean. Staff was friendly and we had a nice view towards the castle. We had the bad luck one day to be served by a waiter that didn't understand much english and we had a few difficulties with him.
We had a suite - it had 2 bathrooms & 2 bedrooms - 3 TVs & a beautiful view of the castle light show as well as a main square outside! Great restaurant & indoor pool - we relaxed & our small children had a good time too!
kindness of the staff restaurant , it look like a comunist restaurant, air condition not working so very warm in the morning at breakfast,is not fitting the style of the hotel
Everything was super! The cleanliness of the de luxe suite
Great view from the balcony and from the top floor. No credit card payments. Some sewers smell in the bathroom.
The service The breakfast could be better
The place is very modern, very clean and friendly. The pictures and info on the website are vey faithful to reality. The location is the best in the city, with amazing views from the rooms over the Palace! The views from the terrace are unbelievable :) If I ever go back to Veliko, I'll stay in this Hotel, for sure! :)
This hotel is perfect - don't bother looking anywhere else if you're after a trendy hotel, with an excellent view, modern facilities and friendly, helpful staff at a price which is very affordable. Make sure you eat at the restuarant - the best home made crinkle cut chips, as well as Bulgarian style potatoes, home made icecream, home made bread - the list goes on - it was all delicious and with a dash of panache which sets it apart from traditional Bulgarian fare as it is typically served. The wine list is also very good and the waiter knows his wines and will help you pick a good one. The roof top terrace is in a perfect position to enjoy the Veliko Turnovo light show. The hotel doesn't have a lift - it is only 3 or 4 floors and the staff helped us with our bags - but if you have heavy cases - it might be difficult.
I liked the location of the hotel, the way the room was designed and the view from the upstairs balcony.
fantastic view and trendy retro furnishings There was no manager there and seemed to be in the charge of a group of girls who were about 21. We were concerned that there was no one in a position of responsibility available
Very modern, interesting decor, rooftop access with comfy seating area and fantastic views. Wonderful breakfasts, helpful staff. The free wireless does not appear to extend to the upper floors of the hotel.
The hotel design is very nice and modern. Its location is excellent, very close to the Fortress, and you can enjoy the sound & light show from the balcony. Staff speaks good English. The hotels' restaurant serves good food (except the salads), although the prices are quite high compared to other restaurants in Veliko Tarnovo. Our room (no 12) smelled very bad because of the drainage in the bathroom. Breakfast is not very varied.
The hotel is one of the few "design" hotels we found in Bulgaria. The view from our room (room nr 7) on the hill "Tzarevetz" was great. One of the reviews on your site metioned "the best breakfast in Bulgaria". The breakfast was over everage, but sertainly not the best in the country.
Breakfast could have been better, especially after compliments about it on the website. Perhaps it was an "off-season" breakfast...
The hotel is clean, good air conditioning, the staff is very amable; The location is close enough to the city centre.
Cleaness of the room, new furniture and the parking space available for free. In a quiet area. The breakfast was rather poor.
Smell of cigarettes in bedroom corridor.
Nice room, staff ok. Poor breakfast
The rooms are large, comfortable, very nice decorated and very clean. There are parking places were you can let the car without any problem. The staff is nice, they know a little bit of english, enough for communicating with them without big efforts. The hotel is pretty far from the center and from the Tsarevets but we enjoyed walking; it is possible to go by car, there is a big parking right beside Tsarevets. The breakfast is very basic but you can find something to eat.
the hotel staff excellent and very good english noise from a kids party saturday night
The hotel and staff were instantly warm, friendly and accommodating, it was going to be only one night, but I couldn't help extending the stay, very satisfied.
The location is second to none and the service was impecable. Thoroughly enjoyed my stay
Lovely location near to the Tsaravets castle but only a short walk from the town centre. Helpful, friendly reception staff - booked a table at a restaurant for me and ordered me a taxi to get there (as it was raining!). Room spacious and comfortable, with free wifi and a great view over the gorge. Excellent value. There was nothing I didn't like - apart from not being able to stay longer!
Staff were very friendly and helpful and spoke good English and French.Wi-fi and use of pc available. 24hr concierge a bonus in such a small hotel. only 2 english language TV channels available though this seems the norm throughout Bulgaria..
Beautifully furnished modern, comfortable rooms. Excellent location by Tsarevets fortress in the old town of Veliko Turnovo. Very friendly and helpfull hotel staff.
it was excellent. I was particulalry impressed by the lady on the front desk (sorry didnt know her name). Nothing was a problem for her.She was helpful, enthusiastic and proactive as demonstrated by her assistance in returning a key to my previous hotel. A real asset No, it was fine
Located in the centre of Tarnovo and within 2-min walk to the Tsarevets fortress. Nice rooms. Friendly English speaking staff. Good breakfast selection. 1. The smoke from the hotel lobby and hotel rooms for smokers reaches the non-smoking rooms too. 2. The shower head in the bathroom was floppy and difficult to use in stationary position.
The rooms to the back side are very nice but have no WLan. The service was not good and the WLan in the back rooms were not available. The rooms to the front had connection to WLan but were very loud.
The swimming pool, the quietness of neighborhood, the location (everything walking distance), the comfort of beds (twin beds), the good functionning of the air con, the big bathroom (apparently more recent than the room), the garage for our car The color theme/design of the room was dark (brown) : a little outdated
The suite with (big) jacuzzi and sauna, the outdoor swimming pool and jacuzzithe reception staff very helpfull and polite. the breakfeast very limited of choice
Staff friendly, clean, no issues. yes the room view from balcony looks on to residential propertys with o view.
It's clean, the room was spacious, the sauna and jacuzzi working perfectly, calm, worth more than the price! Definitely recommend it for romantic stay. The breakfast is ok. The price of the room was cheaper at the hotel than on booking.com but I anyway paid the higher price...
I was pleasantly surprised to find a cold champagne bottle in the room when we arrived. The bottle was a gift from the hotel. Very nice rooms. Very quiet place. Very nice view to the swimming pool and to the medieval town. Parking places.
The few minor problems we had they solved quickly and efficiently. Good shuttle service to the airport. Very good restaurant.
My reservation was upgraded on arrival at no charge due to the hotel being fully booked Room cleaning was always late in the day. Should be morning when most people are out.
Staff was OK, the hotel has it's own parking place for free. The water from the inside pool had 20 degrees... nobody can swim in such cold water. The laundry was not changed from the past tourist.
Bad cleaning of the room
arbanassi is a wonderful village and sevastokrator hotel is a place where you can enjoy your stay
Excellent position and view, friendly staff. The suite is perfect for a family.
Big rooms, very clean, very stylish. Nice view over the town. Excellent location. English speaking staff. Hotel was overwhelmed on breakfast. This should be between 8-10AM, but already at 9AM there was a shortage of everything. The staff did efforts to refill the plates, but the food was quickly disappearing.
Food was excellent. Great location. Staff very helpful. Good facilities. Underground parking.
good location,lovely views breakfast was mediocre
Staff were very helpful and pleasant. Were able to put change room for us.
Difficult communication in English
The staff was very ok. The rooms are clean and comfortable.
Great rooms and very spacious. Quiet area so it is very good for resting.
It was a nise two days stay. It's a small hotel, 10 minutes walking distance to the center. The De luxe type rooms are big and with new furniture, but with tiny balcony. The breakfast is really basic.
hte Super luxury room is like 5 stars
Vip room,good d/Room blind fell down,too much noise late at night & hammering early morning ,vip room not cleaned after firstnight plus no loo paper
The position was good, the restaurant was excellent but too small. The staff, the breakfast, the room.
The location in the city, the parking facility, the dimension of the room, the comfortable bed. The garten restaurant is also good. In the bathroom the shower cabin isn't watertight, so after every use the room get water on the floor. At departure I must pay in cash even on my credit card the amount was blocked.
Staff, location, peaceful (no music in the garden - yay!) Bed was a bit hard
Great location, high-end build materials, very kind and attentive staff Prices are a bit on the high side but still reasonable
Nice and cosy, large rooms, clean, located in a good position. The staff was very helpful. Poor breakfast but enough for the people who eat few. I reccomend to put supports for soap to the shower.
Everything, a very good hotel
The hotel is new, our triple room was spacious, clean, comfortable and tastly furnished. Good position to the city center. Nice and helpful personnel.Excellent report quality/price. Poor continental breakfast;
Location was great, Hotel staff were really helpful, parking was useful (not many parking spots in Veliko) Breakfast was a little slim. Some keys may work on other doors...
Top marks to the staff they couldnt do enough to make the stay every bit enjoyable , food was good to menu a little limited but excellent value and tasty excellent excellent Ac's need upgraded but im a Brit that likes the cool !!!!!!!
The staff were very friendly and the undergroung carpark was an absolute god-send although a bit small. There was only one minor niggle and that was the wait for your food at the did take longer than it should have.
Fantastic view from room Shower system without bath tube or basin
Very comfortable and well located (clsoe to town centre but on quiet side street). Staff were most friendly and helpful. Had suite which was great and wonderful views from terrace. Would definitely stay there again and recommending to family.
Hotel design and facilities, location, english speacking personeel no, we really like it
The position of the hotel is excellent: close to the fortress, in a quiet back street with almost no traffic. A nice view over Yantra river and the woods of Sveta Gora hill. The rooms were nice and clean. We especially enjoyed the terrasse. The private parking is definitely a plus. The breakfast was rather poor. No shower tub.
The position was great. In the centre but off the main road so very quiet. Staff were helpful, even getting us in the back door of a restaurant to save our legs when we arrived at 23.30.Would definitely go again.
Very nice and quiet. Clean! Near many museums and the fortress Tsarevets. Nice rstaurants within walking distance. Breakfast was a little "boring", the same plate every day, the breakfast terrace was beautiful though. This hotel has not got a restaurant, and they prepare the the food in a very small kitchen. However, what we got was enough for a good start of the day.
we liked our stay at the hotel very much! the most its owner - Liza! she organazied our stay the way we felt very comfartable, as at home! the best price-quality ratio. situated nes Tsarevica, only 3 min walk. breakfest is great, room are clean and nice! and the staff very pleasant and helpful!
Rooms have nice new furniture and appliances, everything looks quite new. They have charged us about 10% more than the price of the reservation, in the national currency. Also, smoking is allowed in the hotel lobby and in most of the rooms, which can be quite unpleasant for non-smokers.
Nice hotel, close to the Tsarevets fortress. Very nice and cheerful staff, who tried to make our stay even more pleasant. Large terrace with a beatiful view in room 23! Just one thing - I was expecting to have my car washed (my brother mentioned to me that they usually wash the cars in the car parking). Yet it didn't happen, I didn't ask why anyway.
Clean with spacious large rooms and all you need is in them.friendly staff too.Nice view over the park.Ample car parking (but it is not free although its cheap) is just outside,so no need to pay the extra really,to the hotel.
Clean, reasonably comfortable, quiet. Good Italian style restaurant. Breakfast perhaps a bit hit and miss. If you take the "French" breakfast, they serve "muesli" and not "mussels"!
The staff were friendly and helpful and the room was very clean with a huge bathroom!
comfort and cleanliness
I liked the location, quiet and close to the center of the town. First, I didn't like that the receptionist asked me twice (in two consecutive days) to move my car from the hotel's parking, even if I payed an extra-amount to leave my car in the hotel-parking! She told me to park the car on a small alley between the hotel and another building, which was not lightened and not guarded. I was told it is a safe place, ha ha! Second, I didn't like that the receptionist asked me to pay a bigger amount than mentioned on the booking!! She told this is because the exchange rate, but it was untrue, as the Bulgarian currency has a fixed rate to the Euro! No receipt, of course. Finally, I didn't liked the breakfast, as they served tea and milk in 100 ml cups, half empty!
Excellent value for money. Very friendly and helpful staff, lovely restaurant and ideal location.
Very friendly and efficient staff. Lovely room in quiet street at the centre of the town.
The service is excellent the staff speak some English, reception is 24hrs, the rooms are all to a super standard, the food and service in the restaurant is excellent and they serve until 11pm
Always a great hotel to stay in - one of our favourites!
As usual the staff was very attentive and professional. This time there was limited access to the restaurant for dinner. I assume that this was a seasonal phenomen related to the time of year festivities.
The hotel was excellent value, it was right in the centre of the town of Veliko Tarnovo, with amazing views across the Yantra river gorge. Rooms, all from what I could see, were on the back of the hotel, with good views, and were quiet, clean, modern, and comfortable, and the mini-bar charged very reasonable prices too! I would definitely stay there again if I had the opportunity and the price was right again. As the hotel was built on the side of a hill, all the rooms and facilities on a lower level than the entrance and reception, although still high above the river with fantastic view. However this meant that the floor numbering, particularly in the lift, was rather confusing. Signposting to facilities was not terribly clear and there were plenty of unnecessary steps to fall up or down, in corridors where the lights turned on automatically just that little bit too late! Breakfast was good and plentiful, in a lovely setting, but food and hot drinks were not always as hot as they should be. The tea was pre-made and horrible! These are small complaints, as overall, we loved the hotel and considered it a major highlight of our trip.
Beautiful views, very friendly helpful staff, very clean and comfortable rooms and good pool, fitness and health and beauty facilities. Overall it is an excellent hotel and I hope to stay there again next year.
central location, confort of rooms, lunch a little bit dark inside the hotel
Facilities were good and the staff were very friendly
I found most of the staff extremely friendly and helpful. The view from the dining room and bedrooms is spectacular. The menu in the restaurant is varied and I had a a couple of very tasy meals there The staff in the Lobby Bar were young and rather rude. Didnt seem interested in the customers needs
the view of the bathroom is great.staff is very friendly and the rooms are very large heating system was not working at optimum parameters and the room was cold.
I liked the spectacular view from the room and the pleasant neighbourhood:shops, restaurants. In some "passing" areas of the complex, it was bit cold.
The staff and room views. Car parking fcing the main hotel entrance - excellent! Scrambled eggs not available for breakfast.
The location and the views were excellent. It was very good value. The promised wired internet access in the room did not work, but luckily I could pick up a wireless connection.The breakfast was poor.
The room was clean and big. The breakfast was poor and we had to wait for food.