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The only problem I had was that they didn't have any cleanser bottles in the gym facility. So I was unable to sanitize equipment before and after use. I asked the girl at the spa desk and she said they clean everything at the end of the day, and was surprised that I was asking for cleanser. EVERY gym I'm ever been to has cleanser so I found this to be very odd at such a nice place.
Rooms were nice None of the restaurants were serving good during a storm. They wouldn't provide food to me but took care of their other guests that were staying in a business conference group.
We stayed 4 nights last week (4/19-24/2009). We found the hotel very clean,and well kept. A good value for our money. The room was spacous and very comfortable. The staff was very friendly. The continental breakfast was fresh, varied and covered all dietary needs. It was near everything we wanted to visit. We used the pool and the fitness facility. We will definitely come back next year. The nicest thing was three days after checking out, we received a post card thanking us for staying there!
Do NOT stay here if you are a non-smoker! We requested a non-smoking room and were given a room on the non-smoking ''wing'' of a smoking floor. The whole floor and room REEKED of second-hand smoke and so did the elevator. I do *not* recommend this hotel for non-smokers, pregnant women, couples with children, or people with breathing problems.
This was a very comfortable hotel. Lot,s of room, Breakfast had good selection. Close to downtown. Katy trail and river front.
We stayed in the king suite when my husband came back from spending 15 months in Iraq. The ladies at the front desk were so kind when we checked in. Never had a problem here. We did ask the housekeeper for extra towels but she couldn't speak English. Actually neither of the housekeepers we asked could understand us. \nOtherwise the whirlpool tub in our room was great- a little small. The rooms were very clean and had plenty of space in them for just the two of us. Would deffinately stay again.
Super friendly staff, good selection at breakfast (well staffed and refilled breakfast area which hasn't always been our experience with free breakfasts) and convenient location, near dining, shopping and attractions. Easy interstate access too. Only drawback was a chilly swimming pool but that didn't stop our children. Will definitely stay here again if we are in the area.
This is by far one of the best hotels I have stayed in. The staff is great! Very helpful. The breakfast attendant very warm and inviting. The breakfast was great. I would recommend anyone to stay here
The hotel staff was wonderful. They printed directions for us when the internet was slow in our room. They were extremely friendly with advising us on what there was to do locally- you do not have to go back into the city to have a good time near here. The evening lady gave us cupons to go to the casino and directions to the local movie theater. The rooms were very clean and the whirlpool was a great addition after a long flight. We will deffinately be staying again in a few weeks. Wonderful location right off of I-70. Cannot miss this hotel if you tried.
The family enjoyed the convenient location, clean comfortable rooms, friendly staff, hearty breakfast and pool. Would stay here again.
For booking a hotel in St. Charles last minute on extremely busy weekend, this hotel was nice. There was a little mix up with our room but the staff handled it very professionally and was extremely nice. The room was clean (except for the coffee maker... gross!) and the breakfast in the morning was great. It is really close to historic St. Charles and the interstate. One con was they promised free internet but when we tried to use it, it was blocked. Overall our stay was good. I wish the price could have been a little less but I suppose that is what you get for booking at the last minute.
The staff were all very nice. The beds were comfortable. The breakfast area was clean and well set up. The breakfast food was pretty good. The tv remote didn't work but the front desk woman came to fix it quickly. There was food from a previous person still in the fridge. The AC cover fell off. The entertainment center drawer was broken. The handle to the night stand was broken. Other than the tv remote, nothing directly bothered us, just a bit of an eye sore and I kind of wonder why they take a credit card for insidentales but don't use them.
Very friendly staff,good location. Safe didn't lock,room had strong smoke smell in non smoking room .