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Location is good. Pool hours!
Free covered parking, good breakfast, clean rooms. Generally just good amenities. The free evening food and drinks ends at 7 and we just missed it. This was obviously our own fault for not arriving on time, but it's still a little disappointing that the free drinks don't run as late as they do at most other hotels. The hotel staff accidentally told us the wrong room number, so we were trying to see if any of our keys worked when someone answered the door! Not a big deal, just a bit of a shock.
All the extras- breakfast, fastbreak, drinks. My car battery was dead upon check out, I told the very hospitable woman at the check out counter and within 5 minutes the maintanence guy was there and had my car started for me, free of charge! the bed was very uncomfortable!
Pretty much everything, the extra s definitely don't cost extra.love all the free food and drink at Happy hour Beds seemed small and not the most comfortable.
Food, location, and atmosphereven were all 5 stars!
We were staying at the STL Union Station Drury for Pride weekend. The staff are always kind, helpful and attentive to your needs. Having the complementary breakfast and the "5:30 Kickback" is great as well. It was walking distance from all that we wanted to see and do on this weekend. Loved the stay, will do it again! We had a third person with us and opted for the roll away bed. The first one we received had a bug in it.Once notified, the staff quickly replaced it but the mattress on the second bed left a lot to be desired. Very flat and uncomfortable.
Free parking, decent wifi. No window in the room. Poor bathroom design (couldn't open the door if someone was at the sink). 1 elevator and it takes forever to get anywhere. The location feels a little creepy if you are walking back at night.
Great value with free parking, breakfast, and happy hour. Staff was courteous and friendly. Easy walk to Scottrade Center. Enjoyed dinner at Lombardo's too. Would stay here again. Staff apologized for construction but it was quiet over the weekend and didn't bother us at all. (Was told construction would end March 2016.) Room was on the small side but comfortable.
The lady at front desk was phenomenal
Went for a weekend stay to watch a football game. It's across the street from the stadium. They had a nice breakfast as well as a pleasant evening snack gathering which could be a low key dinner as well. The staff was quite helpful with suggestions and nicely accommodated my need for extended parking until after the game. Everything on this trip went right, and the room itself was a pleasure. Can't think of anything.
Free Parking Free Sodas Free Hot Breakfast Friendly and helpful staff!
The staff was very friendly and helpful! The rooms were lovely and clean and comfortable. Loved being able to swim in the indoor pool. And the "extras' were all free! Great hotel!
The free hot breakfast was amazing and the hot meal in the evening was good also. They give you a drink ticket for 3 free alcoholic drinks per night with the hot dinner. Really saves on money for food if you can get 2 free meals a day with them. Within walking distance of Busch Stadium, the tram pick-up for the Budweiser Brewery Tours, and the St. Louis Arch. Great location!! nothing
The hotel is connected to the hospitals, right by Forest Park Museums, unique restaurants. We were on a renovated floor, new subway tile, carpet, furnishings. Some floors are not completed but underway. The staff was very friendly and helpful. Free breakfast has hot food. We could see downtown and the gateway arch from the hall window outside or room on the 7th floor. Wish it had a pool/ hot tub, but does have a nice fitness room. Parking is $7 per day, but there is very little free parking in this area.
Friendly staff, tryed to make things right. Had trash from previous guests, hair in bath tub, had ants in bathroom they moved us to new room only to have ants there also. They did come and spray but still had lots of ants got on our personal items and brought them home with us ugh.they did give us a 30.00 food credit at restaurant but the food was not good and all the dishes and glasses had a sour dishwater smell. Ugh the staff and people were great but need to have a come to Jesus meeting on room cleaning ,insect control,and a clean kitchen . at least with dishes . also when I arrived I was told I had to pay an extra fee for parking ! really ane you kidding me. I am staying and paying for a room but have to pay to park anywhere! Why not raise the price of the room and include parking . no one likes a surprise. Think it was 12.00 a day. I am not one to write bad reviews and only am writing this in hopes they will correct these things.
Quick ride to the airport and nice breakfast buffett. Parking was awkward and the room at the back of the facility was a very long walk. The crazy kids in-house for their animation convention was weird, but they seemed to quieten after about 10pm so maybe the hotel laid down ground rules. They were entertaining though.
I liked location and atmosphere
The prices at the restraunts were a bit high
The location was good, as it was located by many restaurants and the airport. We were not informed at booking or check-in that parking was $10/night. We were also not informed at booking that we would be charged $40 to a credit card that would be refunded to us after check-out if there were no damages to the room. The front desk staff was very rude and treated us as if we were children, instead of the paying customers that we were. The hotel was very old and the online photos and descriptions were very off from what it looked like in real life. They were doing some sort of construction, so half of the entrances were locked. This was the worst Mariott I have ever stayed at.
Great atmosphere, nice lively lobby, nice pool area, etc. Overall facilities were nice Front desk staff were nice and pleasant. Room was very damp and moist- very uncomfortable, almost unusable. Ventilation is an issue. Sales office misrepresented costs of hospitality room we obtained in connection with our dad's funeral. Very disappointed that management would not correct this issue after bringing it to their attention.
Very spacious suite. Excellent breakfast buffet. Great food at attached restaurant , Robust. Friendly helpful staff. Overall one of the best hotels we have ever stayed at. Will definitely stay here again.
This place was fantastic. Everything from the room layout, to happy hour, to facilities provided. Nice, welcoming staff and very clean room. Parking. No options for parking but I get it...it is downtown STL and options are limited. Just pricey to valet your car.
The staff were friendly and kind. The service was prompt, and the room was beautifully decorated, clean, and very functional. Although my stay was for leisure, this would be a great spot for those traveling on business. I would recommend it, and would be happy to stay again.
The hotel was very clean, the decor was modern, the hotelier was quite nice. The temperature was hard to modulate in the room and the pillows were horribly uncomfortable.
The hotel staff was professional, helpful, and friendly. The amenities were very good.
The hotel is perfectly situated near the highway so that it's easy to travel east or west. Close to forest park. Friendly staff. My daughter's loved the pool.
Loved the included big breakfast and the 5:30 "kickback" (basically, happy hour with free drinks and appetizers). Very friendly, helpful staff. Secure parking garage.
Cleanliness. Comfort. No frig in rooms. Paying for parking. Small pool.
I didn't like anything I was charged TWICE for overnight parking and I was also charged for my guest overnight stay and he didn't even have a parked car. So I was charged $30! and an additional $20 that was ALREADY taken from my card from when I checked it. I HATED THE RENNAISSANCE HOTEL AND WOULD NEVER STAY THERE AGAIN!!!
bell man was awesome with the best customer service Parking should be included! Upon check in there was only 1 person and there was a line!
The lobby and bar area where good, lots of atmosphere in those areas. Free internet was only available in the lobby, it was and extra $10 for internet in our room. Breakfast was not free with our room rate which was $149 for the night. The room had a king size bed but the room was so small it took up almost the entire room.
no free breakfast
Room was nice. Bed was comfortable. There is a $12 fee for parking that is not included in the price. There is a $10 fee for Internet in your room that is not included.
The manager Dana, was by far the greatest help. She suggested places and things to see in the city....places to eat, sightseeing on a budget.she was the best....if I come again I will definitely stay here....
Great hotel with great staff. Renovations were top notch!hitel was cleanest I've ever been to. Room was comfortable and cozy. Parking being charged to my card then having to have it refunded since I have handicap parking. Microwave sitting on the room floor.
I liked how it wasn't too far from most things I did. The beds were comfortable. I liked that the pool was indoors in the second floor (pretty cool). & I liked the breakfast they served & the small snack area that had a variety of drinks & food u could purchase. The air conditioning wasn't always keeping the room comfortable. It was either too cold or too warm. The front desk staff had a few unprofessional employees that seemed to be less than polite after hours when I'm sure their was a lack of management or no management at all.
The furniture was very nice. Rooms were comfortable.? I was not happy with the elevator. The four days I was there, there was usually one elevator that was out of service. Luckily was on the second floor, so I used the stairs a lot. Was not impressed with the restaurant. I was surprised there wasn't any bacon.
I enjoyed everything To much chlorine in the pool couldn't enjoy swimming.
Quiet room, fitness center, secure shower had low pressure but plenty hot
good location and easy access to intestate highways; parking was convenient; easy checkout
The woman at the front desk was very friendly and helpful. I room was very spacious. When I got there on Saturday afternoon there was a pizza box outside one of the rooms in my hallway and when we left Sunday afternoon it was still there. They should not have left stuff out in the general areas where anyone passing by could see.
Everything was just as advertised. Not one thing less nor one thing more It's quite away from downtown but not too far and the staff was polite but not that helpful
Location, friendly staff and price
Most of the staff were outstanding in all areas. The chef (Fernanda) cooked like a dream. Desk staff were extremely helpful and tried to meet all my needs. Even took pictures for me. Would recommend to anyone. Location undeveloped but liked that actually. Only a few minutes to most things. Easy access and location for freeways. Kitchen staff seemed unappreciated and stressed but might also account for excellent service. Only thing that was a pain was that I had to check in and out a few times because of the way booking.com reserved the rooms to get the best rates. Need to work with Hilton so that doesn't have to happen, I would think. Especially if you send them a high volume of business.
The room was large and well appointed, furniture was comfortable, bed was great. It was close to the airport, which suited us. I would stay again Nothing really
It was bright, spacious, clean and had good quality amenities. NA
Perfect location, front desk clerk cj was very accomodating. I appreciated the directions. The room was great with the newer indemities flat screen walk in shower etc... The breakfast area seemed nice but only had coffee to go Thank-you Rodney
Staff was friendly and helpful. The room was very clean with updated furniture. The best part for me was the shower. At most hotels the water barely trickles out of the shower head and it takes forever to wash your hair. This shower was awesome! The water came out full force.
We had very little interaction with the staff. We checked in and the gentleman was helpful and polite. When you got to our room the key did not work and there was an employee walking by that used a master key to open it for us. The floor was wet by the a/c unit and the remote batteries were old and the remote did not work properly. We told the man at the front desk upon check out and he made sure to write down what we had told him and he thanked us for the info. Remote for tv didn't work properly and the floor was wet need the a/c.
I loved the cookie they give you on check in and the service was fantastic! I don't have any complaints!
The staff at the front desk were friendly and professional. I like the free waters in the room and workout facility. I also liked the free fruit and earphones the hotel provides in the workout facility. The first morning I was there one of the female housekeepers walked into our room without knocking. The only thing she said was sorry and left. So when housekeeping finally came and cleaned our room while we where gone we came back to a bed that had blood stained on the sheets. Neither one of us where bleeding and we had been gone all day. I also like the cookies the hotel provides, but when I bit into one I had a long piece of hair in it. I had just went down and got the cookies from the desk. Also the bubbles in the hot tub where not coming on when we turn the nob.
Everything was very good for my young daughter and myself during check-in. The desk staff were very polite (and quite hilarious) and we were off to a great start. Room was comfortable and well furnished. We slept rather comfortably and were off early the next morning. 99% good with one moment of terribleness bringing down the review. In their defense, I'm a tall person and I barely noticed it. There are 2 corner shelves in the shower and the upper one is pretty high. And that is where I saw the nasty, old, half bar of soap, complete with hair on it. Gross. Someone short wouldn't be able to see it and I get that. Can't clean what you don't see, and with everything else being in good order it was just a simple oversight. But YUCK. And the air conditioner sounded like an aircraft carrier. Whoa. Loud. Luckily it was a very mild night and it only kicked on a couple times.
The lobby, bar, sitting area, and room were very nice. The front desk staff was very helpful. We loved being able to check in prior to arrival as well. The kids loved the cookies! The location felt safe and was an easy drive to St Louis. Loved the zoo! We'd definitely stay again! The only improvement we would've liked was a continental breakfast.
Friendly staff had some trouble with guests - the hotel was overrun with Tweens and parents Computer was down at checkout still haven't gotten a receipt
Dirty blanket In the closet and had to change the battery in the smoke alarm at 2 am and the front desk never offered to have someone help
Friendly and accommodating staff.Nice having the shuttle from the hotel available.
Pretty My window outlookef the hallway.
Our room was in the middle of the Irish Dance Competition - and next to the elevator. TERRIBLE room.
Very nice and helpful front staff Close proximity to the mall and restaurants.