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The staff were very supportive. I needed some special consideration for a guest I had invited. A very sick lady. I was able to entertain her in a private room thanks to your team. In particular a young lass called Megan. It was her innovation that made this happen. You have an excellent team at this hotel.
Excellent attentive service from friendly staff, especially around bar and restaurant. Although under pressure, especially at breakfast time, the staff kept their sense of humor throughout.
ful breakfast came without mushrooms
The staff were great, it was my daughters birthday and they made a fuss of her and she loved it. It was so clean and relaxing, I would love to go again. everything was perfect
That all staff spoke to you politely even when merely passing on the stairs.
the spa facilities and the lake behind the hotel
every one was very helpful.
I liked the location and the facilities. we stayed as part of a wedding party and thoroughly enjoyed everything the bathroom in our bedroom was ready for refurbishment, but it was fine.
We were parents of the groom and we were delighted with the venue, the wedding breakfast, the attitude and helpfulness of the staff and the facilities Kilhey Court has to offer. Rooms are a little tired looking but clean and well equipped. If I had to complain about anything, it would be that the bar in the evening was understaffed and it was said that the 20 minute wait to buy a drink was unacceptable.
The leisure facilities mainly the pool area I visisted many times. Genearlly enjoyed my stay and the people who were working at the hotel were friendly and efficient. I would return wiothout hesitation.
Gym, restaurant No room service apart from pizza
Availability of swimming and gym Restaurant not particular meal and expensive
Very clean and comfortable - pleasant room with good facilities. Excellent dinner menu, beautifully cooked.Good breakfast
The room was very clean and comfortable. When we came back to the hotel at about 11.45 there was a very loud private party going on which sounded like it was under our room. We assumed it would end by midnight so went to bed. At 12. 30am it was still going strong. Reception offered to move us to a different room as their parties go on until 1.30am. because this would have been equally disruptive we stayed put but I wonder why they put us in a room which was subject to this level of noise in the first place when clearly they had other, quieter rooms vacant. When we checked out and I asked for a comments form we weren't even asked if our stay had been ok. Very disappointing.
Location The hotel seems to be in a general state of decline. Room was grubby and showertray overflowed(this was probably why the room was damp)
we only stayed for 1 night and we had a good time the staff were friendly the room was clean and comftable,we didnt use and of the facilities but i will be doing next time my partner couldnt sleep because of the heating fan that was out side of are room other then thatits was all good
Staff, Gym, location, room extras (I needed the sewing kit) I ordered a toasted sandwich for my eve meal. It was delivered with a plastic cover over the plate but this made the toast damp and limp. Not a good choice of bar meals - only sandwiches. When I stay away (approx once a week) I never eat in the restaraunt (I'd get fat). My only option was a toasted sandwich. So unfortunatly I cant stay here again.
food, swimming pool, theme park tickets included, surroundings
Very comfortable friendly hotel for a family wedding
Nothing, was very bad room I stayed in the family rooms. Nothing worked as it should. ( TV, hot water etc ) Bathroom had water from toilet.. Everything
Location of hotel for shopping and visiting family Good value for money Staff very helpful Price of bar drinks seems high and food was not value for money, No vegetables with meeal, sausage & mash was exactly that!!!! Why no veg
Room was located by lifts which was a little noisy
Thay have now upgraded the Hotel and is much better as I stey here 2/3 times a year.
Vrry relaxed N/A
relaxed atmosphere, quiet, easy access to local and regional ammenities paying extra for breakfast, the price of these rooms should have been inclusive
Friendly staff Dont like fag burns in carpets and smelly soft furnishings.
nothing unhelpful staff , dirty rooms , overpriced
Close to centre of town Sunday morning staff were sitting on food counters and picking at food. I could not believe it.
The hotel room we stayed in was old and tired, the breakfast was a very poor offering.
Clean, comfortable. Handy for town centre. Not easy to find and in a fairly unappealing location - poor lighting and condition of footpaths around hotel. Be careful if out walking!
it wasnt very clean net curtains were dirty with fag burns in.
Good Service. None
staff the first room i was given was dirty,damp noisy and smelled.I only stayed by uograding
Close to my destination Understaffed
Rooms need updating but this process is under way, food in resturant was excellent for both dinner and breakfast, staff very good.
thought the rooms where fantatstic, undergoing a refurb the bed was really comfy and had WiFi, thought exec room was excellent very clean and fresh excellent for £40. also thsi lodge had a bar and restaurnat which was a great suprise, excellent location right on motorway would recomend.
The days sets you down in a busy location,yet provides a good facility to work and rest in peace, there is a bar and lounge diner providing food and beverages and has everything the weary traveler needs.Some may complain about the architecture and age but frankly as long as the basic standards are met - which they are, the decorative order and facilities are adequate and well maintained. You can actually leave the motorway at this point. It is not an official exit and the access is for hotel staff residents and traders. Regrettably there are a few irresponsible motorists who don't think the law applies to them and who ignore no entry signs and drive through. Beware of these people some of them go through very quickly and if you are not sure of your access point their tailgating impatient antics could and nearly did with me result in a collision, that is not funny on a motor bike get a camera and a 5 mph restriction on it, it is an accident waiting to happen on a blind corner immediately you enter the service area on your left beware!!
staff helpful and pleasant. good location very easy to find room was cold even thought radiator was on.
Clean, modern and great shower.
Location and staff Cleanliness in general and linen did not smell very fresh!!
Bedroom was too cold.
the availability to allow pets
Swimming pool, although very small / spa pool. There was no menu outside the restaurant to see whether it was worth going in (in the end I didn't). Also it woul have been nice to be able pay for swim facilities with the room.
Lovely swimmimg pool, very suitable for children Payment for using the swimmimg pool and towels.
Nothing Kids playing football in the hotel corridor, no hot water / pressure. Rooms dated and not very warm. Furniture, fixtures and decor reminiscent of 60's / 70's. Not value for money. Breakfast basic. Poor choice of hotel. Only positive was the helpful receptionist.
friendly and helpfull staff
Receptionist very efficient and made us feel welcome. The Hotel is quite run down with evidence of neglect and age. Could do with a re-vamp. No food available from ~ 2200hrs, which is when we checked in. Take- Away food could be ordered & delivered from local outlets.
The price. Just few quid more expensive than Formule 1, but much more comfortable. Great budget hotel! WiFi was not available in rooms - only in the reception area. Water pressure from the shower was low, Rooms - mainly clean, but some dust could be seen around the corners. Furniture is a little old.
Convenience and value for money
location and facilities unclean bath tub. the price of the room was cheaper 48hrs prior to the booking date. cheaper than the bookings.com price
Expensive Internet connection. Noise from Motorway
Location and price. Hotel waslarge, but seemed rather empty, and had seen better days
Very run-down & grubby. Staff apathetic and disinterested. Bar food utterly appalling.
Excellent staff. Clean modern hotel. Very comfortable bar/lounge area. Very comfortable beds. The bathrooms need refurbishment. They stand out after the major refurb everywhere else. They were still clean and fit for purpose though.
The hotel staff were efficient and helpful, the evening meal was of a high standard and the rooms were very comfortable The breakfast although tasty was a little like a transport cafe breakfast too much on a small plate
The hotel had been recently renovated and is finished to a very high standard.... would recommend to anyone wishing to stay in/or around this area.
Nothing The room was well below standard. The first room had stains on the chair and bedspread. We booked a no smoking room and was put in a smooking one which smelt stale. We were moved after complaining, however, the new room wasn't much better. We booked out the next morning.
everything was 1st class
Building, staff nd atmosphere and price rooms need decorating especially bathrooms. Food fair.
Interesting building, lovely grounds, room was comfortable and quiet Room was a bit shabby in some respects, especially the bathroom
The food was very well presented and delicious! The service was also very good and the bed was very comfy!!!
Most of the staff were friendly and helpful and we were given the key to our room earlier than check in, so we could get reading for the wedding. I had requested a cot for my 21months old daughter. Staff were unaware of this request and were not able to supply a cot as they run out, we had to bring a travel and cot and bedding with us from home. Also, staff said we had to pay for breakfast although this was included in the rate at the time of booking.
The staff were very friendly.
Comfortable, pleasant surroundings. We stayed because of a friends wedding. The staff the whole day were great. During the evening time of the wedding we found the security staff quite unpleasant & rude. I was also quite surprised to see security staff at a function like this in the middle of the week. They were quite intimidating hovering around constantly. It would put me off booking a function here if that whats to be expected in the evening!!
Set in a beautiful quiet location.
The bed was comfortable The TV did not work, the bathroom slanted away from you and was difficult to use the tub, no screens on the windows ( because there is no air conditioning, the windows are the only choice for ventilation).
The room and people. The evening menu is not flexible and you have to pay for 2 courses even if you only have 1!
The food was quite nice The bath was really oldfashioned and dimly lit
the food in the restaurant was superb
Staff were friendly Didn't offer room service. I also had a flat tyre in the morning which looks like it was done on purpose when examined by the garage. The tyres were brand new and otherwise perfect. Although this can happen anywhere, it was disappointing to think it might have been intentional.
Staff were very friendly, helpful and welcoming. They made us very comfortable, felt like home. Accomodatations were beautiful. Parking is very tight in England.
Outstanding in every way None
Quality and comfort of rooms. Friendliness of owner. Dvd player in every room with choice of dvds to watch (for free). Charged for extra bed which didn't ask for (but did use/need afterall). Not enough towels for all of us.
Staff very friendly and helpful particularly to international travellers like myself. This B&B is well located and managed.
The staff were approachable and friendly, the room was very comfortable.
Lovely room, friendly staff None.
Friendlyness of owner
Very friendly. Lovely decor. Appartment very well equipped.
A great b&b with friendly and attentive owners.
Welcoming, comfortable, clean and tidy
staff were friendly dinner was of a high standard and the room was comforatble and quiet. The pool was really good and mean t I could get a swim while being away on business.
we thought the hotel was dated & tired,checkout was too early at10.30 beacause breakfast is served till 10.00
Bar staff and silver service staff were very good and helpfull. Breakfast in the morning. The service were dreadfull, we asked when we arrived for breakfast at 9:30am for coffee and toast. She returned with the coffee but no toast. Very rude staff who gave you the impression they were doing you the favour serving you. Spolit the last impression of the hotel. Also bathroom in need of a good clean.
Good room, Nice buffet breakfast. Staff helpful Nothing really, busy car park with golfers but space available
Lovely setting with good pool and spa facilities
In general the staff were courteous and helpful, especially those associated with the provision of food. I reported a problem with the flushing of the toilet after my first night; on arriving back late for my second, I found that absolutely nothing had been done. It should either have been repaired or I should have been transferred to another room.
Great staff (especially helpful and thoughtful at check-in), comfy bed & pillows, v good food. WiFi also available and free; other hotels please take note! Blankets on bed - not really a negative, I prefer duvets.
The staff were exceptionally heplful arranging food when we arrived late and ensuring we had a very comfortable plsce to eat.
Location was good for Motorway stop off in a rural setting with secure parking. Nice dinner in the hotel restaurant and breakfast was very good. Having requested a quiet room we were accomodated in a room above the GC bar where the golf club annual BBQ was held with a noisy disco- our floor was vibrating with the noise so had to complain. This might explain why service was slow in the hotel bar and restaurant slow to take our order. Room in need of updating and no hot water in the sink tap.
Close to motorway. Great breakfast. Average pub grub for an evening meal. Food very reasonably priced as were the drinks. Has anybody found how to get the £29.00 promotion.It always seems to be available somewhere else!!
Excellent service, communication and facilities None
The hotel was convenient, as it was close to the venue (Haigh Hall) for the wedding we were attending, the receptionist was very helpfull . It was right next door to a very busy Petrol Station
the staff were brilliant especially gemma, she was helpful and kind as were the other members of staff
Wigan North Premier Inn has friendly helpful staff and it is in a convenient easy to get to location. It is quiet and the accommodation is clean and of a high standard. We enjoyed our stay and would go their again. No
Location convenient, room was clean, bed comfy, duvet excellent. Bathroom fan noisy, towels soft. Generally good. Unfortunately, the place for breakfast did not serve hot meals after 8.45, despite information stated breakfast was from 7-9am. Would recommend if this was sorted out. Cooked breakfast not available after 8.45am. Breakfast was stated as being available between 7 am and 9 am. Unfortunately, the place for breakfast did not serve hot meals after 8.45, although we had been informed breakfast was from 7-9am. Thankfully we hadn't paid in advance for it! We would therefore not recommend this place if expecting a full breakfast, which we were.
All good, receptionist was vey polite and helpful Breakfast was over-priced at £7.50 each no sky channels.
Excellent, friendly, genuine, attentive staff day and night. Even though the adjacent restaurant pub was closed for refurbishment the staff had gone out of their way to forewarn me and offer alternative accommodation. And at the £50 a night level offered this time Premier Inns are great, reliable places to stay. But at the ludicrous prices they have been trying to charge over the past 12 months they are way out of their league - we've cut our private and business use of P Inns by 90+% as a result. Nothing - everthing as expected.
Good value for money. Spotlessly clean. Very friendly staff - nothing too much trouble - very helpful arranging a taxi for us. Only one issue - the window was closed but we could still hear the traffic because of a slight gap in the fitting although it didnt affect the temperature of the room.
Tim Good at reception Due to cumputer failure total mess up with payiny bill
Comfortable, quiet and easy to access. Very practical for one night stop on journey.
The hotel was clean, modern, in a perfect location for my purposes (business), and unfussy (in a good way!). The restaurant being off site (although next door) is not ideal, but perfectly acceptable given the price range the hotel falls into.
Nothing outstanding No bad comments
The staff at the hotel were very pleasant and helpful. The room was very hot, and the noise level was intrusive to the point of ruining our sleep. When we were having breakfast the cleaners started spaying polish on teh table next to us, we had no option but to leave.
Convenience, cost, size and cleanliness of the room. The extractor fan in the bathroom was a disturbance.
I felt the staff within the hotel & bar/restaurant were exceptionally friendly & felt they could not do enough for me. Service with a smile every time! nothing
we were really made welcome and felt that the staff were really interested as to whether we were happy or not instead of just reading from a script
It was quiet and the rooms were comfortable but you had to eat in the pub next door
The bed was so comfortable! The breakfast area in the Yarrow bridge was a little dates and we had to wait a long time before someone came to take our order.
Clean, friendly, quiet and functional.
Nothing The rull of room was dark, full of cobwebs where it hadn't been cleaned properly, the carpet was dirty, the bathroom was dirty, with bits on the floor. The towels were damp in the bathroom on our arrival. All in all you need to put a hotel inspector into the property
Excellent service with everything! Nothing!
Staff very friendly I thought the room was a little small/cosy and no bath.
I liked the friendliness of the staff and I also felt a "happy atmosphere" around the place even when they appeared extremely busy during meal times. Overall I found the hotel very good value for money.
The grounds outside the hotel are neglected; hanging baskets are withered; flagstones dirty and weeds sprouting up everywhere. This does nothing to enhance the building and is a let down to the staff and guests
location (proximity to an activity), quiet room, friendly staff difficulty locking room door, instant coffee at breakfast
The comfort and cleanlines and most importantly the safety of the environment. Difficult to ask questions and get any answers. I also found it extremly noisey due to its position by a busy road.
Clean, friendly staff and quiet Area, cleaning staff were inpatient well before our checkout time
Leaving it! Walls were paper thin and you could hear everything in th next room. My door didnt fit the casing properly and when someone went into the next room I thought they were coming into mine at three in the morning. My daughters room faced onto the main road and she was kept awake all night by ambulance and police alarms and trafffic noise and drunks in the rooms next and above her. The rooms were supposed to be non smoking but the couple in the next room were smoking and others who smoked went outside and banged three sets of doors to get there. The place was hell.....and the next day we complained to the manager who said there was a night manager on,,No evidence of anyone around as all was closed!
Our stay was a plesent one and the hotel met our needs well
Clean, not too far from football ground Price
Friendly staff, Good pub serving food and drinks next door, good breakfast, great value, good size rooms and comfy beds.
Location and usual premier inn quality.
No phone in room
Close by for the reason we visited to see family. and easy to get to from the Motor way
Hotel staff were very friendly if a little too corporate. Rooms are clean spacious and everything you would expect from a Premier Inn. Wasn't too keen on the restaurant next door but breakfast was fine.
The room was very good. Big, clean. Bed was very confy. Room was quiet. Hotel far away from town. You have to get a taxi everywhere or rent a car. No real restaurant available at the hotel to have a drink and chill but that will not put me off from staying there again next time I'm in Wigan.
Nice staff, good location for where i needed to be Restaurant was not to my taste
location for area we needed to be in was very good. Staff were very helpful, the room was very clean excellent price. On the whole very happy with everything
Convenient location with easy access to and from Motorway. Clean and comfortable room. Food at Tay Barns restaurant next door was acceptable but not great.Have stayed at Premier Inns with better Restaurant facilities.
It was exceptionally quiet and the beds were comfortable. We had a great night's sleep.
room was large and clean shower facility was very poor, no pressure and very little water
Good staff clean rooms Bar to small