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It has a spa. Horrible internet. Unfriendly staff.
lately renovated (?), good design, no noise.
It was modern, the room was a high standard and relatively spacious. It was convenient for transport links.
Close to metro station; friendly and helpful staff; Wiener Kaffee with Austrian flair I missed a door or curtain for the shower
Great location close to central train station and Berliner Tor station and excellent housekeeping service - room was very clean.
the friendliness of the staff and the excellent service level the room was a bit cold, central heating issue the constant tic-tac noise in the room at night hours
location, friendly service, cleanliness none
very nice hotel with no negative surprises. nice and clean rooms with good breakfast. i saw some people having discussions on checkout, which were resolved in the favour of the guests ... just double check the bill on checkout
very friendly service, good food
The beds are a little bit small but acceptable. The location. Its surroundings are not proper for family to stay. (Many sex/porn shops are there on the way to central station.)
The hotel was extremely clean, the staff were very friendly, and overall, it was a pleasure to stay in this hotel. None.
I liked the cleanliness of the room, comfort, good mattress. Metro station is at the hotel corner. Indeed excelent N/A
location, great breakfast (good value for money), rooms small but cosy and comfortable, the lobby's design The offer of drinks at the bar
comfortable and stylish.
The hotel is newly built and in very good location. The rooms was very small and services provided there are very poor.
A new hotel with great location - easy walk to city centre , or right next to subway stop. Very helpful staff.
close to metro station, good both for businness trip and/or city tour there were no safe in the room, also soap was missing. nothing special since i'm used to travel with my one stuff ;-)
The room and the hotel are like a million others. No useless details or particularities. In a weird way, such emptiness makes you feel at home. Though the entire hotel is smoking free, the room smelled of cigarette smoke.
New hotel located near city centre. Small rooms and long waiting times at reception, need more staff!
meeting Udo Lindenberg who lives in the hotel rooms need serious update
The staff was perfectly attentive and doing a great job
Very nice entrance area and breakfast facilities. Central location. Room absolutely not five-star-quality. Were sent to wrong floor to find room. Were charged for breakfast even though included in price - will be refunded. Cleaning started before leaving the room in due time before 12.
I had a room, which was in a bad condition. For a 5Star-Hotel this in inacceptable
Hotel needs a lot of work and updating . Lobby carpeting very shabby and dirty. Rooms were not at all attractive and had a musty odor. I would give this hotel 3 Stars definitely this is not a 5 Star hotel.
Staff Dennis , swatrz And läunga will make us come back , very warm staff very sweet . Outstanding staff
When visiting the hotel by car, the several roadworks and one-way streets arount the hotel make the journey more arduous than necessary.
The Hotel Atlantic Kempinski Hamburg is one of the Classic Hotels with a history of over 100 years. Great location, great value of money, kind staff, extrimely clean roon, free internet at the business center.We will always go back. Breatkfast is rather expensive (33 euro per person)
Very traditional, amazing room sizes, Renovation is on going on this traditional/historical hotel, they should respect a little bit for the resting hours of the guests during this renovation.
The breakfasts were excellent The room was basic and needed redecorating
Location, view, staff price
Well located. Impressive foyer and lovely fireplace I accept that I had a room which was on special, and assume has not been refurbished. The bathroom was perfectly fine but the bedroom was slightly dated. Torn curtains, old carpets. One large blanket would have been better. Bathroom robes should be standard.
Indoor pool was great for the kids since the weather was terrible, bed linens were excellent, great large bathroom, and larger size room overall! Weren't able to check in an hour early after we arrived from our overseas flight with small children. This would have been helpful to our travel situation.
The fantastic back massage at the Spa! The jacuzzi was out of order for duration of weekend break.
Friendly and professional staff, Recption staff was outstanding smart, informative and precise, Cleanness of bathroom was a bit weak, Cleaner has overseen some marks at mirror , in toilet and bathtop...no quality check?
weekend brackfast and view of the hotel and room luke view the number of somking room in the hotel it should be less comparing with non-smoking room
The place was clean and tidy, with a giant bathroom and nice shower. Included an umbrella to borrow and many other amenities in the room. Transit was further away than expected and the lower rooms have no view of the lake due to trees.
A few problems in the room were sorted out in minutes. Extortionate internet rates. Business Center out of the way and poorly equipped.
The concierge staff were wonderful, always greeted you with a smile and were very helpful. The staff of Le Spa were also very friendly and made us feel welcome. The cleaning staff did a wonderful job every day aswell. The location was great, you could go for a run around the Alster Lake and the hotel provided water, fruit and towels in the reception when you had finished your run - that was a really nice touch. It was very expensive to stay there and we could not afford to eat in the restaurant. Likewise breakfast was extremely expensive (it is not included in the room price) which was a shame as the restaurant has a beautoful view over the Alster Lake
The hotel staff, especially the concierge were very helpful and courteous.The buffet-breakfast was very extensive and rewarding. The room was quite comfourtable with a nice view. The window panes overlooking the street are not insulant enough against the traffic noise and the wind. The curtains were moving even though the windows were shut.
The spa facilities They took the bathrobes away after the first day, and accidentally my white shirt too
The food in the restaurant was extraordinary and all the staff members were well trained and very courteous.
everything excellent! no
Good location. Stylish and extremely comfortable room. A lot of space in the bathroom. No Jacuzzi in the spa area. Though I mentioned it was my birthday weekend, there was no gesture from the hotel at all. Unlike other similar hotels.
fantastic location, quality of service Single rooms have really small beds I mean smaller then necesary in 5star hotel
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
Fast invoice printing at the checkout.
Excellent hotel, we loved it! The personnel are very friendly and helpful. The location is perfect for access to the city centre and harbour area. The room and bathroom are modern, tastefully decorated, clean and spacious. Small details like bathrobe and slippers for our young daughter made a difference. Fabulous wellness/pool area. Of course if you stay in a 5 star hotel then don't be surprised by the higher price for drinks, breakfast etc. The advantage of location is the restaurants/coffee shops close by where alternatives for eating out is made easy.
The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.
cleanliness, comfort, quiet, staff shampoo & shower gel replenishment
Friendly,in town centre, nice facilities,very kind assistance on tickets for Musical I find that the bed- room 8105 -near window was a bit poor in condition
The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
I think the location, the comfort, the luxury, the morning buffet, everything was very very good, and I want to come next year again.
Very nice hotel, very design, very comfortable. 21€ per day for the Internet, this is pure robbery!
Location, style, staff, breakfast, bar with atmosphere No
the friendliness of the staff is outstanding. The design is great too. The bathroom set up is not practical although it looks great.
Thought that the breakfast was delicious. Loved the pool and sauna. Jaquzzi was cold.
Booked on the recommendation of my partner who'd stayed there on business and wanted to go back! Really enjoyed our stay, staff were superb and couldn't have been more helpful.
Beautiful room. Good breakfast. Style of SPA -stronh green-orange colour, but anyway pool was good.
The Hotel Spa facilities were disappointing, the pool was cold and the jacuzzi too.There was no one to greet us to show us around the Spa or explain what to do and what treatments were available. The bed in our room was very small and the toilet area in the bathroom smelt of urine, which was unpleasant. We were awoken at 2.30am till 3.30am with noise. Would have liked tea/coffee making facilities.
The checkin was really smooth and my requests on booking had been noted. I got the ideal room and was generally very impressed with the staff and the knowledge of the area. One of the concierges was a lot more polite and knowlegeable than the other but overall the staff were fantastic Once we got them trained as to what toast was and that it should be cooked on both sides and that eggs sunnyside up meant they should be soft it was great!!!!!!
Good location and excellent amenities Restaurant and bar prices are expensive in the hotel.
Very clean rooms, spacious and with good beds.
very confortable hotel and very well located, close to the center and shopping area but very quite there were many events ( conferences) into the hotel, so sometimes was difficult to reach the reception because the hotel lobby was used as meeting point for participants
Very friendly, especially the cleaning lady (Amina), she helped with the extra needs for our infants The SPA was officially closed, yet they took us but the conditions were very bad and unacceptable (noisy, humid). however, they did not change us when we showed our disappointment.
Fitness facilities, restaurants Cigarette smoke in lounge area.
I liked the atmosphere and the hotel staff The beds are hard like beton and we felt really uncomfortable whensleeping
The brasserie serving lobster and the cocktail bar.
Great location, nice facilities such as a well equipped SPA and wellness area.
Location, Beatiful wellness centre, nice lobby, good facilities, friendly staff
Nice location - near the train station Piano bar with talented pianist Good buffet breakfast Inclusive public transportation ticket, first three days! Very, very, dated decor Separate areas of hotel, awkward Not good view from rooms in the back A bit of rudeness from staff a check-in
Location was fantastic.Breakfast quality and selection was exceptional.
The breakfast, the room, the location, the free city transportation No
Location, Internet does not work,stay 4 nights and managed to be connected 1 hour. Same was reported several times to the hotel's front desk.
the location of the hotel nearby the city center/shopping area - the breakfast buffet
Very good service, nice and helpful personell in reception helping us with the arrangement of day/evening activities such as visiting Blankenesee and the geart show Der Köning der Löwen :)Great breakfast. Honestly nothing more to expect.
I was very pleased that when we arrived the temporary bed and crib for the baby were already in place. A nice touch.
The hotel is really good. Breakfast - excellent! Room - comfortable. Separate toilete and bath in the room is rather strange detail.
Excellent sound insulation. The staff are courteous, the location is very good, the breakfast is ample and the beds are firm and therefore very comfortable. The TV selection is very limited and the quality of the reception is poor - or maybe it is just time to replace the sets. It would also be good if there were Internet access form iPads in the rooms as well.
Very good breakfast! No
The location; facilities and hotel staff No
Have stayed at this hotel for years and always there has been kind of easygoing atmosphere and everything works -
The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!
Clean efficient service accompanied by wonderful design and proximity to the best that Hamburg has to offer. The keyboard at the Business Centre was Swiss (I think) - optional "western" keyboard for English/Australian travellers would be practical.
enjoyed my stay but staff not vrey helpful you had to wait a while to be served at the bar and the evening choice of food was not great
My dates of arrival were incorrect, the staff was very helpful and pleasant and made the necessary changes.
Spaciousness, decore, location, staff, facilities all excellent
location is great and the rooms are spacious and comfortable, easy access to public transport rather poor value for money - and there were rotten apples at the reception desk
the location, the excelent rooms suggestion for improvement: one more door between the isle and the bed. It is pretty noisy when people are passing outside you door.
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
The staff were very helpful at all times and we would be likely to use it again if visiting Hamburg.
My son and I only stayed for one night. The lounge area was relaxing and the staff spoke good English. We did find the hotel rather expensive based on the fact that we were only there one night. The food was also expensive, and we therefore chose not to eat there.
The hotel is brand new and is very well done. You cannot be the price and the café latte is fantastic. I fear that because of the great price, in a few months the hotel will be torn and tattered
the location is really good - cl;ose to the historical city center (10 minutes walk), to the Reeperban (10 minutes walk), to the Winter Dom (the same). the enarest underground station is very close. The room is not big but new, light and very comfortable.
new, tidy, good design, comfortable bed, liitle bit small for two but perfect for one Breakfast was ok, but not big choise. The problem is that it is too much people during th rush hours and it was not easy to find a place to seat, queues for coffee, etc
receptions so frindly and helpfull , decoration very nice loved it they cleaned my room without changing the bed sheets for 3 days same even the tawel just first day changed.need at least catel for hot water in the rooms.
veryu good location. good breakfast and value of money
Excellent. Very new and clean. Good position. Rooms a little bit small. Caos during breakfast.
Very good value and good location
Pleasant historic hotel with new tower room if you prefer modern feel.Next to rail or metro link so can be at town hall sq in 10min.Also city circular tour bus and harbour cruise tour are 5 mins walk down some steep steps.Only 25euro taxi and 30min to airport.Can get train too. If you like to sleep with the window open then you will need the hotel supplied ear plugs! There is quite a bit of road rail harbour noise but that is the trade off for such a good location.The closed windows are triple glazed so it's quiet enough when closed.Would happily stay again.
Staff in restaurant were very welcoming despite the fact we were delayed en route and only arrived as the restaurant was due to close. Wonderful dinner and extensive breakfast in dining room with wonderful view. Our booking was for a room in the historic part of the hotel. We were 'upgraded' to a newer separate part of the hotel which was in fact disappointing as it lacked any charm and the air conditioning was not very effective.
Good breakfast. Tasty food and great view from restaurant and bars. Smallest Carpaccio I’ve every time eat.
Location. Breakfastbuffet no value for money.
Hotel has very convenient direct connection with airport by using S1 Bahn. City round tour stop as well as river tour are close to hotel. I will appreciate if breakfast will be included in room price.
It was very quiet with good heating (in a rainy, cold period). Free internet was an attraction though having to renew your ticket every 2 days was a bit annoying. And it was very convenient to transportation and the waterfront.
The position near the water was great. nice friendly beer bar. Room was small for the price, and there was repairs being carried out
Nice location overlooking the harbour and its activities, convenient for S and U bahn and walks on waterfront and St. Pauli. Plesant quiet location and nice decor (semi maritime romantic). the room Captains class was very spacious and comfortable Coffee/tea in the room, or access to a less exclusive coffe shop.
Nearnes to transportation . All of them, including interesting areas in the sourounding. At the begining It wass dificult to find the address, as It has no visible announcement. I came in walking from the Train station near by. and pass by with not notithing it. The internall access to the room wass measleading, both ways, to go to the room or to leave it, out of the building. They should be improved .
top service and pampering. great spa facilities. middle of town. we'll be back.
location, internet facility, service
Very good hotel, Staff excellent. Great bed !! There was no direct lift from the 4th floor,down to the wellness centre. We had to go though reception.
fabulous hotel with excellent and friendly staff
The sevice is wonderful. Before I checked in, they've already known my name. The first day I got there I had a cold so I asked if the kitchen could made a soup for me. They did and the next two days the waitress asked if I need to soup or not. And the location is in the center of Hamburg, main station nearby about 5 minutes walking, very convenient for shopping or traveling. There's only "one" computer provided for the business room guests in the public area. If they provide more, this hotel would be perfect.
The hotel staff were exceptionally friendly and helpful. The food was excellent and the room was very tastefully decorated with an exquisite bath. no
great large and very comfortable rooms
perfect location, fantastic breakfast, well furnished rooms it was a little bit cold and I cannot managed it to make warmer ..
The location is very convenient. The service was excellent. Room spacious modern and very clean
the location and the comfort the breakfast
One of the best hotels I've ever visited. Top location, top rooms, top service. period. It's become my Hamburg's favourite.
The Staff was extremly nice!! During my stay it was extremly crowded because of a special event in the hotel. It is a pity that the bar is not -non smokeing-!
This was my fourth stay at this fabulous hotel. The ambiance is superb, the attention of all members of the staff meticulous. I love this hotel and, if my age(80) and health allow, I may return next year.
wonderful room and view; great breakfast no swimming pool or exercise opportunities
The hotel staff were without exception extremely friendly, courteous and helpful. We thought that it was time that an investment was made in new beds.
consistent, excellent service despite changes in ownership over the years
Room was spacious, well equipped and clean Breakfast is reach and fresh Hotel wifi was good checking emails and that's about it. Continuously disconnecting with subpar speeds. While it was better on cable, it wasn't much better.
service of staff and quality of the hotel in general are excellent.
I really enjoyed my stay there, location superbe, decor and service/staff excellent. apart from the fruit flies which seemed to invade my space every time I was at breafast or diner!!
I have known this hotel for more than 50 years. It has always been one of the world's finest hotels and remains so. It has great character, a wonderful location, extreme comfort and the best and most personal service to be found.
it was extremely cheap for the services offer. The room was comfortable and clean, it had very cheap web access, the breakfast was fine. I could not find a plug for my laptop so i used the television one. For some reason the wash-basin was in the room and not in the bathroom. But maybe this was for the particular room I stayed in?
the staff were couteous and excellent none
The clean and well fit and equiped, modern brandnew room excellent matrass on the bed no smoking hotel no noise if u have a car, no problem to get around- it is outside the city center
The modern design of the hotel. There are many. First, the rooms are way too small, the shower door is so small that water splashes onto the floor.To quote the modern design masters, "form does not follow functions". The hotel and staff are too strict. They advertise free wifi internet, but the staff are too strict on how and where you can use it. They want to charge for every little things that make it too annoying. A lot of the guests are foreign visitors, so this can especially feel like BAD customer service to those of us that are accustom to good service in the hospitality industry.
I liked the modern, simple room design. Also liked the lounge area and terrace. Staff were friendly and helpful at all times, even when busy Bearing in mind the 'out-of-town' location, I think the lack of restaurant facilities either in the hotel or very near was poor. They managed breakfast, but nothing available for evening, although staff did help us to order a takeaway. The bathroom did not appear to have an extractor fan, which given its proximity to the bedroom was unpleasant at times.(I was later told that the extractor comes on only with the shower!) Like all English, I would have liked at least a kettle, preferably full tea-making facilities in the room.
*** no phone in room, no W LAN is not free.
Stylish atmosphere and good public transport Woken at 5am every morning from traffic noise even on the 4th floor. The hotel is on a road with 6 lanes of busy traffic.
Freindly and helpful staff.
the staff were helpful and they knew the neighbourhood well enough to give precise information, the hotel was equipped with all I needed there's no door for the shower room
Working conditions in the rooms are not good