Checked our carry on without asking
Pros: The flight itself is fine and what you'd expect given the price, though you have to pay for every little amenity that's standard on other airlines. Checkin services were poor, flight was delayed, and it was overall hectic except for in the air.
Cons: The person checking us in told us our carry on was too heavy, even though it was standard weight for most airlines. We removed somethings, and tried to reweigh it. She tagged it and checked it and continued shipping it off on the belt as we asked her to stop because we needed our visa papers. She tried to tell us we'd be fine even though it says clearly that we need to present our visa papers to get back in the US. She could careless, but we insisted we need our bag back. She never apologized for checking our bag without confirming. She was annoyed that she had to figure out how to retrieve our bag. We got to the airport 3 hours before our flight, and the only reason we made it was because it was delayed. Otherwise, we would've missed it. I'm not one to complain usually, but the staff could truly not care at all about the customers. That alone is why I won't use this airline again, which is a shame seeing how we take a flight back to France at least 4-5 times a year.