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Very nice staff at the reception. check in/out times were too late/early: 16:00 to check in and 10:00 to check out.
Very good location close to the sea, rich breakfest buffet, three indoor pools, two of them with thermal watter. We visited this hotel for the second time. This time our family room was much smaller, located just above the main entrance to the hotel, thus there was a noise especially in the morning.
Am Freitag abend gab es Schwimmen in der Therme bei Kerzenschein bis 22:30. Sehr schöne Leihbademäntel im Zimmer. Am Samstag war Frühstück bis 11:30 möglich. Der Strand und die Promenade sind gleich hinter dem Haus. Die Handtücher im Bad waren dünn. Keine angenehme Duft in der Eingangshalle. Parkplatz kostenpflichtig.
Nice location closed to the sea, very good breakfast buffet, spacious and clean family room, professional and nice hotel staff
Sehr gute Lage direkt am Strand. Apartment war gut mit kleiner Küche. Schlafzimmer sind sehr eng aber ausreichend. Wohnzimmer war gut mit ausklappbarem Sofa. Keine Waschmaschine/trockner in der Wohnung. Für selbstverpflegung mit Kindern ist dies unerlässlich und nicht mehr zeitgemäß. Hallenbad ist ok aber der jacuzzi ist nicht wirklich warm. Sauna muss extra bezahlt werden. Mann hat mich dumm angeschaut als ich um 1645 Uhr Kuchen und Kaffee wollte !!?? Ich bin in ein Kaffee im Ort gegangen da der Kellner keine Lust hatte uns zu bedienen.
It's close proximity to the Main Railroad Station, it's close proximity to the Car Rental agency, and close proximity to shopping and city district of Binz. Several choices of restaurants were available within the hotel complex.
The welcome was excellent. We were very satisfy with the courtersy and friendliness of when we were not happy with our room location. Immediately the staff oblige to accomodate our preferences for an upper floor room rather than a ground floor location. None
Good location nearby strand, apartment absolutely suitable for family holidays (2+1), nice staff, good breakfast and even better half-board (buffet), several restaurants and bars, aquapark (small-one ;)). If you book only night-beds then you have possibility to choose everyday whether you want to have an brakfast or/and dinner at afternoon. Of course you pay then extra fee, but it gives you the flexibility to eat the dinner somewhere else than at hotel if one wish so. Dog-friendly place, as whole Ruegen is. Half-board: I was really suprised that besides you pay normal fee, you have to pay extra for non-alcoholic beverages, I can understand extra fee if you want bottle of wine... but... tea or orange juice??? (at breakfast those drinks are free). If you rent an apartment the cleaning-service requires extra-fee. Parking: extra fee. City tax: extra fee. So be prepared for "hidden" costs ;)
location, design No A/C, Sauna & Steam bath out of order, Staff very professional but to cold, insufficient bath set, bed linen not changed for 4 days
Everything. Especially the spa area. Great location, wireless internet worked great, friendly staff, nice breakfast buffet. Nothing.
The location only A five star hotel with no air conditioning - 35 degrees in the night and we had no sleep. staff were arrogant when we complained - though did change the room but no difference. room small - breakfast poor.
I enjoyed the lunch /snack that they serve There was no swimming pool it is a plunge pool, very misleading, no atmosphere and rooms for the price ridiculously small
very nice rooms, very clean, nice design. lovely shower. it says that it is facing the sea but that´s not true, there were no views from the room. very different to the picture they show. it´s not really recommended for wellness because it doesn´t have y pool or jacuzzi, only saunas and paid massages.
great breakfast and great location, helpful staff although did not speak much english but very nice, free taxi from banhoff to hotel and back people ignore the no smoking rules especially in the restaurant but that is all of Europe it seems
Marita was great YesYou will get a notge re this.
Nice and comfort The room was to small
The location of the hotel is excellent. On the beach and right in the city. The staff was very friendly and quite helpful. Every morning at about 6:30, a member of the staff unlocked the outdoor tables and chairs which had been chained together. This woke me up earlier than I wanted since my window was open.
We stayed here to treat ourselves and it was well worth it, we were located in the new building at the back of the villa and the room was excellent. The food in the restaurant was so good we ate their every night and the added extras like use of the sauna and breakfast helped make our stay extra special.
Good location and friendly staff. Room and bathroom was not as clean and well maintained as it should have been for a 4-star hotel, but okay.
Friendliness, comfort, the fantastic breakfast buffet
I liked that the hotel was close to "strandpromensde" restauranges and shopping. Very small parking facilities - but they offered valet parking 5 Euros/day
beautiful, comfortable, spacious and excellent price compairing to other cities in Germany! more parking space would be nice
The room, the breakfast and facilities were very good. The location of the hotel in relation to Binz Hauptstrasse was excellent, just a short walk from the centre. The parking was a little on the small side and only just managed to get a parking place there some evenings. Otherwise everything else at the hotel was great.
hotel ver good- food and service excellent all was perfect
A very handy hotel witha great atmosphere in the centre of Binz.
The Hotel Staff were perfectly descent and helpful, the hotel is extremely well located, breakfast buffet is very nice All touristic info is written in German even the hotel website
Nice clean hotel. The food and drinks at their restaurant was very good (and not too expensive). Highly recommended. Be aware though, beds are rock hard (but that seem to be a german thing in general).
Very clean, good facilities Our companions were given a smaller room next to the lift. Seems unecessary whewn the hotel wasn't very full
We just liked and enjoyed every minute of our stay!!!
The hotel is superb in any way. The service, the friendlyness of the staff and the phantastic breakfast.the hotel is very quiet in the winter and the spa/pool is very inviting and the spa treatment was great! Great hide away for relaxation.
the friendliness of the staff
Warm personal welcome by staff and management, friendly and helpfull in all matters, good food at the 2 restaurants, breakfast was complete, including champagne!
Location excellent,staff very friendly,food also highly recommended.The hotel was also suprisingly very quiet especially after 2300hrs. I appreciate that this was classed as a long holiday weekend,but I found the cost per night excessive.I have stayed in many 5* hotels around Germany including top quality hotels in Berlin,but have never had to pay 250€ per night.
Spa in basement and proximity to the beach
Position convenient for beach & town, room decor Building work next door very noisy making it impossible to use balcony at times but I suppose this is temporary
Great location especially the rooms with a 'sea-view' balcony. Modern 'designer' hotel with well organised 'breakfast buffet' and parking for guest cars which is a considerable bonus in Binz.
The service, atmosphere, the rooms and the spa
Lack of English information but seems to be an area problem not just with the hotel
Comfortable room; excellent breakfast
THe excellent beaches with the right balance between nature and man-made facilities. Beautiful examples of Ostsee Baeder architecture with some really fine villas. The Kurhaus was superb. It could be made clearer, perhaps through notices posted visibly in the rooms, that the air conditioning does not work if any doors are left open.
It was very nice and clean, and the staff was very friendly.
spa area, room, location next to the beach well, the style/design was very 90ies
Service was excellent and friendly. Rooms very nice and the place was nice, not in the very center but near enough. Some more learning needed in restaurant service, but that looks like to be the same in all other restaurants in the area. Food very good.
on the way to Bornholm
Nice location, generally comfortable. Place has seen better days, it's getting a bit tired around the edges, needs a overhaul. We'd say nice place if you are somewhat older. Reception didn't recognise my booking for a car space (charge is €8 per day) or my request for a sea view room. Too many pieces of furniture in the room, fairly cramped. Updating the old massive tellies for some new flat screens would go a long way.
Help full and pleasig staff. kitchen equipt to sparce.For longer stay a washing machine would be good to have.
Very central, spatious and comfortable.
Very nice apartment. Close to beach and restaurants
The appartment was recently renovated, clean and well equipped. It was conveniently located just off the beach promenade and close to the Pier and centre shopping area. The breakfast was at the coffee shop downstairs and the breakfast was adequate for the additional cost. Parking was inclosed and about a block away.
The staff was very helpful. We were escorted to our apartment, and the way the facility worked was well-explained. The parking was directly under the apartment complex, and there was an elevator. Everything we needed (except food) was provided in the apartment. Grocery stores were close by and the beach was just off the promenade. The water was warmer than I had expected. There was a folding rack for drying clothes and bathing suits. The bathroom was huge, and there was a separate dressing room with a lock up safe. The beds were very comfortable, and the tv was in the living room. There were 2 English channels. The front door to the apartment was very difficult to open. It was necessary to push and pull at the same time. It was impossible to open if you were holding anything in your hands.
Very spacious and modern Only one key is provided on check in. The unit is not in the same building as the reception. The fax machine had no paper in it.
Spacious, good kitchenette with all the necessary appliances, large wardrobe and bathroom. Modern, Clean and Comfy. They didn't turn the fridge on before I arrived.
Quiet, clean and very spacious apartment (with lift) just 30 metres from tree-lined promenade, large balcony overlooking other good quality apartments, very helpful and friendly staff, no problems with the underground garage. I checked out lots of the others I had seen on booking.com and though dearer than some it is far superior with better location, rooms and outlook. At booking.com price it was great value in what is a classy and expensive seaside resort generally. No oven or grill, just hobs and a microwave - but this is quite usual in Germany.
We enjoyed the location, especially the beach promenade and coffee shop around the corner. The 3-room apartment had plenty of space for a family of four. Staff was very friendly and spoke good English. There was no view of the beach from the room, which was kind of a bummer. The parking is ~2min walk from hotel.
Apartment and location very good. Underground parking a must and good value. Adjacent to promenade and all facilities, shopping, restaurants etc. More than enough space, well equipped. Outside area (Balcony) very dirty. Value for money ??
Very friendly and helpful staff. The hotel has a very nice atmosphere
Very pretty hotel in a very pretty town full of late 19th century white villas. Hotel looks good from outside and is right in the very centre of town, although not directly on the beach. Rooms have very wide balconies looking down onto the main street which could have been noisy, although we did not find it so. Recommended If you do not like to look out onto a main street do not go there.
The location close to the beach and a nice room. The breakfast was also very good. No
The Hotel is well situated in the middle of Binz so the town is easily accessed. We additionally hired a garage at the hotel, very necessary as parking is almost impossible otherwise. The breakfast was good with a wide selection of choices, the room was comfortable and clean and, as we were on the third floor, the lift was welcome. There was some external noise late at night, but this is only to be expected in a beach resort from a hotel so centrally located.
Staff was very pleasant. Location is great - city center, beach in 100 m. Big, room, lots of windows, light, two balcons, everything is comfortable. Nothing at all. Everything was fine.
The hotel is centrally located in Binz with the beach just around the corner. The room was clean and spacious.Staff professional and helpful.Good value for the money spent.
Good food and service minded staff. Relaxing environment. Good restaurant. Good with live music at the bar. Better parking. Maybe more space inhouse.
Very friendly and helpfull staff; excellent service! Very good breakfast, nice peacefull but central location.Also very clean and tidy hotel. Best hotel I have ever visited. I would recommend this hotel very warmly. Thank you for everything! Nothing to complain