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The service and food were bith of a superior quality. The children in particular enjoyed suing the swimming pool to burn off some energy at the end of the day.
the staff where very helpful and looked after me despite the short notice
The family was very helpful. Hotel was very clean. All was wonderful
The room was most comfortable and very clean. I ony ate breakfast at the hotel. The buffet offered a good variety and was tasty. Coffee was served promptly, which was greatly appreciated. The service was very attentive.
Windows next to noisy kitchen ventilation
The owner is extremely helpful. Nothing is too much trouble! Everything in the hotel is spotless and breakfast is very well presented.
some rooms do not corrispond to a three star level
The manager at this hotel is out standing he was so helpful the food was lovely would reccomend this hotel and would stay at this hotel again without a doubt
rooms are great value for money, very new bathrooms
Friendly staff and quality rooms made the visit to Steinfurt enjoyable, we travel every year to the Burgsteinfurt fencing competition and this is the best hotel we have found in 5 years Lack of hotel meal service on Sunday when village was closed was disappointing when the reputation for good food was a factor in choosing to stay there.
we liked absolutely everything
Good central location.
There was very much traffic noise!
Very clean and spacious rooms. Very nice breakfast ( continental ) No facility to make tea or coffee in the room. Quite noisy if the widows are left open as the road is very close to the room. The temperature was 25 deg C or above and needed to open the windows for cooling
The hotel was ideal for our stay,we where a party of three on a buisiness trip to a local factory.whilst it was in what is a small village the hotel was clean and comfy.Staff where helpfull and friendly.
Very nice hotel run by a family. Helpful and friendly staff. Hotel has several accomodations (swimming pool, solarium etc.) and a very nice restaurant. Though mentioned on the site, payment by credit card or EC-card is not preferred.
It is very calm, beautiful view and location. Nice rooms with chocolate on the pillow. Breakfast and lunch was excellent. It was too bad that the sauna just open at 14:30 and close at 19:00. Usually the people would use it at the morning or evening. I missed the small pillow...
Very friendly staff and very helpful Wrong room alocated, although not charged the original rates
the breakfasts were delicious beds not comfortable
Nice hotel, friendly staff and really delicious meals in the restaurant.
live and go I did't ask for it but there was no elevator for the 1ste and 2nd floor so for my sister it was a bit a problem but we managed
Pleasant, quiet location; very friendly and helpful reception staff, clean and comfortable rooms, great views. Ideal overnight stop en route to northern Germany. Service at dinner was rather slow - there seemed to be a training problem or staff shortage.
Very clean. Free parking. Breakfast choices were relatively few, and in particular I did not like that orange juice glasses were super tiny, quite inconvenient.
opening time reception, bar, restaurant
Staff, Style, Friendliness Smell of cigarette smoke in the bathroom
The bedroom was very attractive and comfortable. The dining room and bar were also pleasant and modern. The hotel was locked up during the day, so when we arrived it was a bit disconcerting to find that there was no-one there. However, when the proprietor arrived he was very obliging and made us welcome.We were given a key so that we could access our bedroom during the day.
The hotel was very nice,at great and easy to find location but the best thing about it was the host...He was very helpful and kind and even drove us to some places in town he tought we should see.If i ever visit Gronau again I would definately stay at the same hotek again :) Thank you!!!!!!
Excellent welcome and very clean accomodation Given the price I think a bar of soap in the bathroom would have been reasonable. Although not the fault of the hotel the local neighbours ( a late night cafe) spoilt my stay since I was unable to get to sleep till way gone 3.00am. A pity for the hotel has many positives.
The room was big, clean, and quiet. But the best thing of this hotel is staff, so friendly. The memory of talking with people there, including staff, in the restaurant at night always makes me smile. I had a really good time. I do want to go again. The staff cannot speak English fluently, but it means nothing bad.
The owner was extremely friendly and always willing to engage in a chat. A bar of soap or a small pack of shower gel would have made my stay even better!
Host made you feel very much at home. Excellent rooms good food, cosy bar. That all for a low price.
staff very helpful and food for a small hotel-res was excellent! would definately visit again!
friendly people, good room, good parking for the car. Inside the hotel mordern and pleasant In the room it was not possible to open any window
The service was really good: my father in law has diabetes and for him they made a special breakfast and dinner. Also the menucard for the dinner in the restaurant is very good! The rooms of the hotel are quiet and also very good! Compliments!
Great place! Walls between rooms were so thin you could hear too well every sound your neighbours made.
Vriendelijk personeel bed too short
Great room, helpful staff
The location of the hotel was very good The breakfast was poor, and not worth the money
We bookes the superior room, it was very nice, modern and spacious. The hotel was not noisy at all!! One couldn't hear the guests in other rooms, it felt homely.
Beautiful setting. High standard of accommodation. Helpful staff. Lovely breakfast, like being in a family kitchen.
nice staff, decent food, ok room food was not gourmet level, room was average
The bathroom wasextremely cold. They should consider including more international tv channels. They should consider cordless internet in the rooms
lift does not reach all floors
location extremely small rooms
The hotel staff were very efficient and very friendly. The restaurant (Sunday's) was excellent. No coffee making facilities in the room.
professional staff. nice young people. restaurants prices.it was too expansive related to quality of the food. rooms are getting older....
Great rooms with excellent equipment. Very clean, good breakfast, good location. Very quiet loaction.
Easy booking nice breakfast Too cold in the room, no english translation about loundry, I didnt have duck under the shower, bed a bit too smal and blanket too short u have to pay for Wi - fi
Little touches like a small yellow plastic duck in the shower tray and glow in the dark stars on the ceiling above the bed. Welcoming reception staff with useful guidance. Free WiFi if hotel booked through internet. Beautiful location over looking the Rheine. Nothing
view on the river with waterfall and lock from the hotel room; excellent breakfast
Impression at check in. View on river Ems. The minibar was deliberately empty and switched off. Staff refused to fill it or even to switch it on because of "bad experience with some guests abusing it".
Easy parking, very close to city and work, nice river view, quiet and peaceful. might need air conditioning in hot summer
The staff was very nice and knew English very well and also understood our less then perfect German. Cute hotel with very tasty and good food. Big room and big beds. Very clean and nice. Lots and lots of flies in the restaurant, as the hotel is right next to fields with crop and cows. The pillows were slippery and too soft, woke up with pain in my neck.
Evening staff were excellent, nothing seemed to be too much trouble for them. Large, well prepared and tasy food portions. Good facilities. Helpful reception staff. Breakfast staff made us and other guests feel like we were in the way. Cleaning around us to get their work done. Everything seemed to be too much trouble. We had to clear and lay our own table as it was clear that the staff were not going to do it. Maybe some training needed for the breakfast staff.
Very good restaurant and friendly service
very friendly staff and great food, would most definitely reccomend it
The very plush surroundings. Extremely good value for money
clean, excellent food and owners were helpfull as usual, superb menu.
Friendly staff, great value for money
friendly staff, very cosy
Clean room, kind receptionist, helpful staff, wifi. Restaurant/bar was not available upon arrival (sunday evening), no minibar. Room was noisy in the morning (traffic, train)
A very nice welcoming hotel with an excellent restaurant Restaurant closed on Sundays
Very helpfull and freindly staff, food in the restaurant was of excellent quality and value for money. Very well decorated for the christmas season. I would recommended this hotel to anyone staying in the area . we are already looking foward to going back next year.