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The staff was amazingly accommodating! But when you book, make sure to request the NEW SIDE OF THE BUILDING. The old side is... Old. My fiancé and I wet first assigned to a room in the old side or the building. It just felt a little sad and tired. I called the front desk and the lovely clerk IMMEDIATELY switched our room to a new one which was great. Luckily we were there for a couple days that weren't too busy but if they can help you, they will. Seriously nice staff.
It was perfectly located. Staff didn't seem aware that we requested a smoke free room and we had to ask for the complimentary breakfast. They were willing to meet requests. We got charged for parking which we did not anticipate. We would not stay here again. Not our style.
The room was clean and comfortable. They had forgotton that the room came with breakfast included, but when we produced the email with this info, they gave it to us.
The location was convenient for our purpose which was to visit Tanglewood and other sites in the Berkshires
friendliness and adaptability of staff
The staff went out of their way to be accommodating and pleasant. I would have liked it if the desk was able to give restaurant suggestions.
Excellent Frendly Staff and Top Quality Hotel
Our room (Berkshire King) was fantastic. It was huge and very luxurious. The bathroom which included a jacuzzi tub and 2 vanity sinks was also very nice. We looked forward to the freshly baked chocolate chip cookies that were delivered to our room every night as part of the turndown service. Hotel staff was very friendly and helpful. We also enjoyed the iced tea and pastries in the lobby every afternoon. I definitely recommend this hotel to anyone who wants to stay in Williamstown. Carpets(both in the room and the common areas) need to be cleaned.
Size of room. Surprise fire alarm after going to bed.
Large room, good amenities provided, helpful staff, good location A little dated, but not a deterrent to staying there
everything was superb, as always. There is no other place I would consider staying in the area.
Location--easy to find and close to our venue Room was the smallest ever encountered in years of travel--maybe large enough for 1 person. Microwave location made it impossible to hang clothing. Took a long time to adjust water pressure and temperature in shower. Lying in bed it was obvious someone had begun painting the ceiling and not finished the job. Really!? And why would someone hang two copies of the same framed print in a room?
I appreciated the friendly greeting from the evening host. He and his wife had attended the same excellent play at the Williamstown Theater Festival as I and remembered seeing me. I did not like the sheets or the coffee, that had been standing for too long.
Cleanliness, outdoor ambiance, quiet. Had everything you need in a small space. Toilet seat loose.
The free breakfast was excellent, and the restaurant the night before was extremely accommodating for dinner when we didn't have a reservation. The restaurant staff and the food were excellent. The room was poorly decorated in 1950's decor with a very unpleasant musty odor. Only 5 tv channels, The heat did not work. The temperature never got above 60 degrees all night long. Not worth the price we paid.
the room was good the heater kept the room at 76 so i had to put the air on
Staff was extremely friendly and ready to please. For the money, my room had a fridge, micro wave, coffee pot, ant safe for valuables. This seemed to be a lot for the price I paid, which for that area, seemed to be a more than reasonable $$$ value. Weather didn't permit pool use, but it was there for my use if I wanted it. They are making attempts to be green. Several notices throughout the room made suggestions to help them in that endevoir. This inn is also within walking distance to eateries etc.,and a short drive to Williams College. Very convenient! I did not find it the cleanest of places. It wasn't terrible, but I could see things that needed improvement. Furniture was in need of some fixing...nothing dangerous, but some more effort to the smaller details in cleaning up the room would be beneficial. With that said, this was my second visit to this inn and I would go again. The friendly staff trying to please their customers make it a PLUS!
Decent price, quiet, good location. I was charged twice at different rates with my name on another person's payment method, and now I'm trying to figure out how to get some of my money back for staying in only one room for one night. Online travelers be wary of the booking websites, try paying with cash or call hotels directly.
Location, price. Heat seemed to be on. Noise level high.
Location Noisy, room right on parking lot
The prices of rooms are reasonably inexpensive. Staff is very friendly. Complementary breakfast was a nice added touch to our stay. We ran out of toiletries including toilet paper. One of our lamps had a broken bulb.
it is a quiet time of year and the setting is peaceful,which i prefer for a much needed restful environment
Nice beds! Microwave and mini fridge! Bathtub didn't have a stopper that worked but everything else was great.
Great place! Great bar! Great food! We enjoyed it all.
This new hotel is a gem. If there was an option for 6 stars I would have rated it a 6. The room was very large and comfortable, the common spaces in each floor we're inviting and unique. The staff was helpful and friendly. The attention to detail (cookies at turndown a vintage radio with Bluetooth, stocked refrigerator, and a spacious and well appointed bathroom) all made for a perfect stay. The location was not great. North Street is under construction and Pittsfield a little far afield from Tanglewood etc but honestly worth the drive for the comfort of the hotel.
Maybe the best non-resort hotel we've ever stayed in. The hotel was beautiful and furnished to perfection. Great staff. The staff was very friendly and helpful. We were there for a ski weekend, but it was far too cold the second day. The person at the front desk asked us what we were looking to do and made a list of things for us to do along our ride home. We loved the rooms. Bathrooms were great. We are now looking for an excuse to go back to Pittsfield so we can stay there again. Nothing. Perfect Hotel.
The staff were phenomenal! They were helpful and courteous and provided great customer service.
Pool was comfortable temperature, warmer than other hotels. Location was perfect, close to Shakespeare & Co., Shaker Village and Berkshire attractions. no
Location WiFi did not work in the room. TV did not work. The WC was automatically flushing every 15 minutes, due to this noise could not sleep. Speaking to the staff about these issues did not help.
What I liked best about this hotel was it's location to our destination. Also the price was reasonable, and by checking the website as travel date became closer, I was able to get a lower discounted price. Unfortunately this hotel is older and shows in it's appearance.
room was fine - clean and comfortable no
Very convenient location and rooms were pretty clean, and very affordable. The beds are pretty terrible. The mattress is very hard and plastic-covered. I had read about the bad beds and brought a down comforter to put down on the mattress, and that wasn't enough to soften it. The continental breakfast was sort of a joke.
Cleanliness and price and location. No.
Price Little to no hot water, drafty rooms.
The room was nothing special but it was clean and comfortable. The Berkshire Inn is a family run establishment and has a very friendly and helpful staff.
Quick check-in. Good value. In town. Pool looked nice. Was good for a place to stay if sleep and shower is all you need. Would be tough gor a family to stay in the room size.
The hotel room and property were spotless. The rooms have been recently renovated. The owners were great and very accommodating. I had trouble with my booking and they straightened it out for me. A very quiet location. Overall, a great place to stay.
The price was definitely the biggest attrition. For the price I was very surprised. Staff was extremely welcoming, and even went out of their way to help with directions. WiFi was great! And the room was clean, and the staff did an excellent job
Location, comfortable room Nothing
the price that was quoted was not what they gave me i ended up spending way to much for what was offered me here. the room was super cold and you could see day light through the door and it being as cold as it was the air rush in and i froze .
Walking distance to shops and resteraunts.Staff was pleasant and helpful. Smelled like moth balls and bathroom was tiny.
Friendly staff, clean room, excellent rate and GREAT continental breakfast, even with hot chocolate The atmosphere on the premises
Clean, decent rooms. Lots of room. Extremely nice family-owned hotel. The man at the front desk was an angel. While the facilities are a little defunct, you're paying an extremely low price for a clean, solid night's stay. Breakfast is a modest presentation of pastries and beverages- just a little something before you head out for the day. Altogether a really cute place to stay for cheap. The only complaint people can possibly have with this hotel is aesthetics. Sure, its a little outdated, and that stinks. But it is clean and cheap and friendly. I highly recommend it.
Tremendously accommodating staff. Staff took an hour of their own time just to help us when we had some car trouble and could not have been nicer about it. Great value and great people an easy walk to everything Williamstown has to offer
i liked everything about my stay, including the reasonable price, the central location and, of course, my room.
Location Rip-off, toilets didn't properly flush
The location and the price for the area. The room was fine and had all the necessary stuff. Slightly old, could use some modernization especially more three prong plugs for charging phones etc. Staff handled our friend's problems with their room unprofessionally. So, staff could be more customer focused and friendly.
I don't think the place has ever been cleaned - grit coming up from the somewhat clogged tub drain, a slightly bluish stain in the sink from the soap never quite getting washed away. Also, the desk guy was weirdly insistent about getting our email address.