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The provision of desk and chairs in my room to enable me to work unhindered I felt that the cost of the continental breakfast was too much @ £8.99 when the full English breakfast which included the continental part was £9.99.
The food was good the rooms decor left much to be desired, there was no bath in the premier room which was too small had to downgrade to get a room with a bath. Corridor to that room was shabby, too many stairs everywhere for semi disabled status asd my husband is awaiting a knee operation. Please see above
Close to family near by Breakfast was disappointing very cold ,I did tell the staff serving it, did not make any difference,the toast was'nt much better,myself and another guest mentioned it together.
Our room was spotlessly clean with a brand-new modern shower room . Although in an older wing of the building , our room was tastefully refurnished with modern facilities e.g. flat-screen TV .
Nothing was too much trouble for the staff. Very clean and penty of choice in the restaurant.
Teh room and en suite facilities
nice rooms and food
Only there for one night but every thing was very good.
pleasant staff and comfortable room hotel needs a larger lounge for drinks
The staff were great and they seemed very cheerful which is not usually the case in hotels. The decor in the restaurant was a bit fake looking.
room clean and tidy small portion on full breakfast
The food was very good - we stayed for b and b and dinner and all staff were very friendly and helpful. bed was rather lumpy.
Clean and a nice sized bath Shower temperature varied and got very hot
Parking is hit & miss
I was impressed that the owner?/manager of the hotel made personal contact with his guests Lack of adequate car parking - but the hotel can do nothing about that
Breakfast ! Small rooms, uneven floors in bedrooms, lack of car parking and very poor bathroom facilities.
The proximity of where I needed to be and the breakfast. The bar prices were quite reasonable. The rooms were very small and dated. The mattress was uncomfortable. It was a big step down out of the bath. One of the receptionists was quite unfriendly.
The staff are helpful and the room was very comfortable. The bathroom was very small.
The hotel was very clean and friendly and the rooms were small but comfortable.We were very impressed with the evening meal in the hotel.
Convenient location for visiting local college. Noisy room due to water/gas pipes near room
Beach Front Location / Friendly Staff. Having to pay £2.50 every day to park outside in the street /Only Itailan food on the menu / No restaurant [closed] having to eat in the Bar.
Excellent position with a very good bar facing the sea. The Italian menu in the was very good and the food was excellent.
The staff were very friendly, helpful and polite. The room was clean and comfortable with nice decor. the bathroom was very strange. You had to go up stairs to get to the main part of the bathroom but the ceiling didn't get any higher. As my boyfriend is 6'4" he had to stoop whenever he went to the bathroom and even I at only 5'6" couldn't stand in the shower. In this respect I'm pleased we only stayed one night in the hotel as it wasn't very nice. Also the noise from the nightclub was excessive - it kept me awake for an hour or so, perhaps better sound proofing would be good. However, it was a very nice hotel and I would stay there again if I was staying in the area.
receptionist looked after our check-in needs well. (Early departure next day, so great care to ensure we had a quiet room.) very basic furnishings - not representative of a four star (this explains the following two answers)
Very attentive and professional people within the team operating the Burlington Hotel not applicable
Clean, comfortable, bar open till late. Minor quibbles. They got the bill wrong. They charged my account after one night even though I was staying for two. Also they might turn the disco music down a tad lower in the bar than on the dance floor. Can't hear what anyone says!
The staff was absolutely wonderful - very friendly and helpful, and not homophobic! My partner and I felt very welcome, and we have already recommended it to both gay and straight friends.
Light, well furnished comfortable room with sea views to the side, balcony and windows that opened.
We were upgraded to Honeymoon suite - which was lovely after 48 years of marriage!!!!
This is a wonderful hotel, great rooms and great service. The staff are exceptionally pleasant and some of the nicest and genuinely friendly hotel I have found (in the world!)The rooms are spacious and clean. The location is wonderful, especially for watching the lunar eclipse! All round 10/10! Leaving too soon!
The carvery Late breakfast on Saturday morning
The building is good, the rooms were a fair size and the water pressure was good. The service was poor other than a couple of the young women who were trying hard in poor circumstances. No toilet roll or soap in the room, net curtains had insect frass on them, wallpaper torn, furniture creaky, bed big enough but the mattress was incredibly uncomfortable. No pillow cases on the spare pillows and no spare blankets. The bar area was not clean and was plagued with fruit flies in November. The floors were not clean, the glasses were not polished, litter was left where it lay. The windows in the dining room were filthy. The decor was tired, though that could have been forgiven if everything else had been up together. The breakfast was poor, no choice other than full english or variations of and no brown sauce.
Quiet and relaxed atmosphere
The relaxed atmosphere, friendly staff and cosy rooms. The bed was not great; the mattress was not new I think and the springs were far too noticable..
Quiet pleasant surroundings, hotel and staff. In Room 3, no paper tissues and TV could only find one channel
Easily located ... ample parking ... efficient reception and room allocation / check-out ... crisp and clean laundry ... good bedroom size - clean and tidy ... courteous and helpful service staff ... 'value for money' carvery ... quiet, uninterrupted nights sleep. 'Tired' and damaged decor throughout, badly in need of a make-over ... TV inoperable (lack of remote controls and freeview box power lead) despite managers assistance.
Good view, picturesque and all that Breakfast doesn't start until 07:45, not much use for the business traveller
comfortable room and quiet hotel Major part of the restaurant menu was not available Carvery was disappointing
Good value food however some more attention could be paid to the cleanliness (which was not bad, just not perfect). Difficult to find reception on arrival (in the restaurant not the hotel entrance).
friendly staff,car park.good bar prices for area price of breakfast,so didn't have it
Came for a short break, Great Location, room and food was very nice. Breakfast good value. Staff very helpfull and friendly
the staff (ESp Michael and Maria) were outstanding Only that despite what seemed a reasonable tarriff we actually had to pay over £500 for two nights (3 people) so pretty expensive for a rather tired hotel.However staff and "atmosphere" excellent.
served a good breakfast and receptionist was very helpfull. Right on the sea front and close to town. Room was damp and needed decorated. The windows are poorly fitting and the wind kept us awake the whole of one night despite trying to jamb something in the handle to keep the window closed.The shower is hopeless and barely gives a trickle of water. There was hair in the plug hole. The bed does not have a quilt/duvet but only has a very worn blanket.
Value for money Very hot in the corridors
Location and friendliness of staff. Hotel very tired, room and bed very old and to a poor standard. very limited food (do not eat there!), room very expensive for what it was.
Friendly staff Musty hallway
friendliness of staff and other residents the shower
The location The bathroom, the restaurant food & service
sea view room in need of redecoration
Staff are very friendly Hotel is very old
Good location for Beach House Park Bowling Greens Clean comfortable rooms No information for use of television sets
The Victorian decor in the bar and the hotel Serious lack of light bulbs in the room. Poor service at breakfast including very weak and undrinkable coffee
staff were friendly - you got what you paid for. Great location for Brighton and surrounding areas Music was a tad loud although we were pre-warned about it before hand. They had live music from 7pm-11pm and then night club noise until about 2am!
The entertainment went on for too long into the early hours for room that weren't sound proofed
The location was most probably the best feature of the Hotel. Good central position and was easy for my meetings around the Worthing area. The room was not 100% clean, Karaoke was on until 11.30pm on a Monday evening when we had to rise at 6am - not ideal and especially when the staff didnt tell us!!! Parking was difficult and had to park down a dimly light alley way, again not ideal.
rooms are poor
Huge bed! Bathroom needs updating, no BBC on TV
the staff were very helpful when we needed to find a restuarant. na
The breakfast and the bar and the price for drinks The toilet in room 8 was not flushing
Very happy with the accommodation as a whole, absolutely ideal for what we wanted, i.e. an overnight stay. We had a funeral to go to nearby in the afternoon and did not want to drive there and back from our home in one day. The breakfast was exellent, as indeed the snack the night before in the bar. Easy to find and the car parking was good.
The staff were very friendly and welcoming. The food in the pub bar was really excellent and good value.
Customer Service was very good. Staff were helpful.
Food and service were very good and nice log fires / atmosphere. I think the rooms could have been more inviting - we had to move from the first room as the bathroom was dreadful and the room very small.
Our stay was a very comfortable, and the breakfast was excellent. The only comment I would make is that my sister was cold in her room - but fine once in bed! This, of course may be because we didn't arrive until late, perhaps after the heating had been turned off.
Spacious room and comfy beds. Excellent breakfast Everything was very good - just wish I could have had dinner at the hotel but local relatives had this organised (at home)