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confusion in restaurant on how to order food after being shown to table by waitress many guests thought it was waitress service and did not realise that they had to go the bar to order food only after a good look round the table we saw the instructions(in red) on the menu holder
Hotel staff were very friendly. The room was comfortable. The breakfast was not great.
Helpful staff Flies. There also appeared to a large element of learning on the job by the younger members of staff
No telephone in the room.
Location was OK and the hotel was clean. Hotel very basic, one heater in room, beds not the best and I had a family room and the two extra beds were just matresses on the floor. The breakfast is poor and it took us an hour one morning to get breakfast. It's OK for a one nighter but that's it. I have stayed in better travel lodges
New and very clean and modern. Good play area for children, but was very rowdy as was unsupervised and seemed to have a lot of children bigger than the recommended size. Poor service on arrival. Booked family room (two adults, two children). But the room only had the travel cot made up, and had to make up the bed our selves for our little boy. Plus as a family room there was no double bed in the room and when the third bed was made was not much room at all. We believe the room we were allocated was a twin room and not a family room. Very poor service in the hotel bar and restaurant, for evening meal and breakfast.
The staff at the hotel were very helpful even when a heating thermostat wasn't working and put our room at 28C she was able to move us to a cooler room. The room was large and my only disappointment was that there was only one chair and it was a double room so either my wife sat on the end of the bed or went to bed??? The chair was a straight backed chair again so not much comfort. Hence my classification as business. see above comment about chairs
Good value for money. Nice bar with bar food. Rooms are basic but satisfactory.
The staff at this hotel are both competant and efficient. The room clean but a little tired. The fire inthe living room a big plus. The food is generally not of a good standard especially if you were a vegetarian. A little more thought needs to go into this area. The rooms although clean are looking tired.
Ambience of main building Style and feel of modern extensions
felt relaxed and comfortable, very tasteful. the shower.
Easily accessible location, secluded and peaceful surroundings. Grounds were a pleasure to experience and the view from the room was perfect. Staff were generally efficient, polite and very helpful. Receptionist seemed a little upset that we didn't book a table for dinner immediately on arrival. (Menu was not to our taste).
Foodvery good, served in imaginative style. It was OK
The hotel was really nice and the meal was excellent.
The general ambience of this hotel is very pleasant.The staff were both courteous & friendly, the service being first class. The food was excellent in the very attractive restaurant,and the breakfast served in the large conservatory was also excellent. Although a wedding reception was in full swing it didn`t in any way affect us, unlike other hotels we have stayed at. Altogether a nice relaxing stay. There was absoluteley nothing we didn`t like!
Charming setting and very nice facilities
Beautiful mature grounds and in an attractive small village. Within easy bus or car journey to York. Pleasant, helpful staff. Often have functions on in the evening so potential for noise, but our room was in an annexe so noise was minimal.
Very quiet and cosy place. Although there was a wedding party, it was a very nice stay. I strongly recomend the place to everyone. There is also an excellent restaurant ... The matrass was somewhat hard due to the springs being somewhat close to the surface, but I'm certain it is an exception that will soonly be corrected.
The staff were welcoming, helpful and efficient. The restaurant staff were excellent both at dinner and breakfast. Room was comfortable and clean. I will certainly stay there again when in the area.
The Staff were all extremely helpful, very nice and friendly. Nothing seemed to be too much trouble for them. I booked a Disabled Room and when I asked for a room with just a shower I was told that the hotel's disabled rooms all had baths in them. This caused me some problems.
Check in. Comfy bed and good pillows. Clean. Quality of workmanship in bathroom pretty dodgy and shabby. (Sealant)
Staff were very friendly and helpful Room smelt strongly of cigarette smoke
Very helpful and pleasant staff especially when we had to use the phone after a road accident! More gluten free options in your on site restaurant!
Spacious room, friendly efficient staff, good breakfast. Bathroom a bit dated and poor shower pressure, thin walls...lots of noise on corridors, too close to nearby main road again quite noisy.
My husband and I stayed here for one night after visiting York We found the staff very good as well as the restaurant and food served
The adjoining bar/lounge was in attrocious filthy condition. Spoilt my stay
Friendliness of staff. Geographical situation. Served breakfast. Compactness of room and the cleanliness thereof. Provision of kettle etc. in room was fine, but maybe more than one teabag would look less stingy! Double glazing was just a little bit too thin to eliminate completely the noise of traffic from the A64.