Overview

Best Western Plus Stoke-on-Trent Moat House
Best Comfort

Etruria Hall, Festival Way, Etruria, Stoke-on-Trent, ST1 5BQ, United Kingdom
+44 178 260 9988

$61+

Overall guest ratings

8.1/10 Excellent
Based on 1,187 reviews

Review highlights

  • 9.1
  • 8.3
  • 6.5
  • 6.0

Good to know

  • Comfortable beds
  • Professional service
  • Accessible parking

Nearby

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    About

    The Best Western Plus Stoke-on-Trent Moat House is a 4-Star hotel ideally located within the heart of the Midlands, a short drive from both junctions 15 and 16 of the M6 (and 10 minutes from Stoke itself), within easy reach of Manchester, Nottingham East Midlands and Birmingham Airports. That's great news for anyone who's jetting off on their jollies or returning from a distant getaway. Of course, a number of local attractions such as Alton Towers and natural beauty spots in the Peak District make the hotel every bit as convenient and attractive for stay-cations too! Purpose-built to include the facilities you'd expect in a modern hotel, the Best Western Plus Stoke-on-Trent Moat House boasts full leisure facilities (indoor heated pool and air conditioned gymnasium) to complement the comfort in all of the bedrooms... as well as the atmosphere in our Viva Bar and Brasserie which both offer something to tempt every taste! Hotel leisure club will be closed for private lessons on various dates in January February & March. Other dates may also apply, please check specific dates before booking.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Internet
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Sauna
    • Free parking
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Spa
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • Safe
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.1 Excellent
    Based on 1,187 reviews
    • 9.1 "Terrific location."
      8.5 "Great parking, according to 85%."
      8.1 "81% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% thought parking was inexpensive."
      10.0 "Easily accessible by car, said 100%."
      10.0 "100% liked the proximity to sightseeing."
    • 8.3 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      7.3 "73% thought the service was very professional."
      7.7 "77% found the restaurant service to be one of the best."
    • 8.3 "Breakfast is good."
    • 7.6 "High comfort."
      7.2 "72% said the beds were comfortable."
      9.5 "95% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
    • 6.5 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
      5.0 "Only 50% thought the pool was clean."
    • 6.5 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
    • 6.0 "Internet is average."
      5.7 "57% thought the wifi quality was ok."
    • 5.5 "Food is average."
      6.3 "63% thought the dining experience was appropriate."
      6.4 "Only 64% liked the pork dishes."
      5.8 "Desserts were ok, said 58%."
    • 5.4 "Average value."
    • 4.9 "Bar is not good."
      4.5 "Bar service was unacceptable, according to 55%."
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    Overall Rating

    8.3 Excellent
    Based on 593 reviews
    • 9.2 "Terrific location."
      8.3 "Great parking, according to 83%."
      10.0 "100% liked the proximity to shopping."
      10.0 "Easily accessible by car, said 100%."
    • 8.4 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      7.7 "77% thought the service was very professional."
      7.7 "77% found the restaurant service to be one of the best."
    • 8.1 "Breakfast is good."
    • 7.0 "High comfort."
      9.2 "92% thought rooms were spacious."
    • 6.5 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
      6.8 "Only 68% said rooms were clean enough."
    • 5.6 "Food is average."
      6.6 "66% thought the dining experience was appropriate."
    • 5.2 "Bar is ok."
    • 5.1 "Average value."
    • 5.0 "Vibe was decent."
      2.4 "76% criticized the unstylish hotel."
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    Overall Rating

    8.1 Excellent
    Based on 273 reviews
    • 9.2 "Terrific location."
      8.5 "Great parking, according to 85%."
    • 8.3 "Great service."
      8.0 "80% said the reception staff was great."
      7.3 "73% thought the service was very professional."
    • 8.1 "Breakfast is good."
    • 6.8 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
    • 6.3 "Sufficient wellness & sports facilities."
    • 6.1 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 5.9 "Pool is mediocre."
    • 5.2 "Average value."
    • 5.2 "Food is average."
    • 4.8 "Bar is not good."
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    Overall Rating

    8.5 Excellent
    Based on 59 reviews
    • 8.5 "Great service."
    • 7.1 "Good cleanliness."
    • 7.0 "Nice rooms."
    • 6.2 "Food is average."

    Overall Rating

    7.9 Good
    Based on 261 reviews
    • 9.1 "Terrific location."
      8.5 "Great parking, according to 85%."
    • 8.5 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      7.9 "79% found the restaurant service to be one of the best."
    • 8.3 "Breakfast is good."
    • 7.9 "High comfort."
      7.4 "74% said the beds were comfortable."
      9.6 "96% thought rooms were spacious."
    • 6.6 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 6.5 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
    • 5.8 "Average value."
    • 5.4 "Food is average."
      5.5 "Only 55% were satisfied with the menu."
    • 4.8 "Bar is not good."
    • 4.7 "Vibe wasn't good."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Professional service"
    "Accessible parking"
    data provided by TrustYou

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