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Very friendly staff. Clean and comfortable rooms. Good free parking at the rear of the hotel. The hotel restaurant is closed, breakfast is provided at the hotel but other meals can be taken at a restaurant about 5 minutes away. Free transport is provided and the restauant is very good and reasonably priced but it is a bit inconvenient..
The clean room, the substantial breakfast, the freedom to come & go without having to hand in the key, the location was great for us, as we have friends nearby, and it's quite close to the centre of town. When we arrived at 3pm there was nobody to welcome us, as, we discovered later, the staff seem to be occupied a few kilometres up the road at new restaurant owned by the same proprietors. After a phonecall we were told the reception would be open at 5pm; bit of a nuisance having to wait, as it was cold outside.
staff friendliness and helpfullness, cleanliness of the room. Nice and pleasant rooms, basic but clean.
Staff were very polite, helpful, friendly and spoke very good english for me. The lobby and rooms are of a standard equal to any international hotels I have stayed in. A neat, clean, efficiently run, internet accessible hotel that I will recommend to all.
The hotel is fairly new and very clean. Staff was friendly and spoke to us in English as necessary. We arrived by car; parking was convenient and at no charge. Free internet access was a big plus for us. It was a bit too modern and lacking in character for our tastes, but would be perfect for someone seeking something akin to an upscale American chain hotel.
The room was a nice size. The hotel is not 10min. 10 min in a car/taxi not on foot. This is not a business oriented hotel. No wifi in rooms and bad connection in the lobby. No air-conditioning if you visit in summer. I would only recommend this hotel if not for business purposes.
Close proximity to TU campus Shower is without doors; TV set is outdated
very good dinner offer.unusally foods - australian menu .Excellent ! Side- curtains are miissing in order to stop outside light .Noise from trafficstreet.
Clean comfortable room w/friendly staff.
Food was good Location was poor and no idea which direction to take to find facilities
The meal at dinner Very poor daily cleaning.
Food Staff Location
nice staff smell of vacum cleaner
friendly staff, well presented and tasty food, convenient parking
Courteous and attentive staff, clean and excellant value for money
Reception and restaurant staff excellent. Rooms very clean and well presented. Good location. No
The location is great ... Right in the city center. Every thing is steps away! The room was a little warm for me! But this "for me" it might be just great for others!
Big hotel with walk distance to shopsGood staff and facilities
Room was ready, price was fine. Nonsmoking room was no problem. Miscommunication about the internet availability: for this price, I got a room where one could connect a laptop via analog cable or pay for a wireless connection. I assumed that "internet is free and available through a wired connection" meant "high-speed wired connection. They very kindly offered that I could work in their business center (next to reception) with my laptop for free. That would have been acceptable but *that* connection was down. I had to go find a connection elsewhere. (Their wireless WLAN/Wifi provider is Vodaphone, which has very high prices.)
The staff was very helpful and friendly, you where be able to go in and out the Hotel at any time of the night. They had a sauna (to bad i did not had the time) and the staff from the restaurant was very kind, and very understanding when your not good with the German language. Even that we had a 2x 1 person bed, we weren't be able to shove them next to each other to make 1 bed, when we wanted.
hospitality. clean room. fast reception. internet
Mercury Hotel lies in the center of Chemnitz, the entire staff of the hotel was very kind, great panorama restaurant and i was very pleased with my room. Thank you for everything no reproach, everything was excellent, but i have one curiosity: what about the 2-nd and 24-th floors of the hotel? i didn't see their numbers on the elevator's panel
The hotel is in a fantastic location, and all the staff made my stay very welcome. However, I shall be making acomplaint as I was charged for breakfast for 3 mornings, yet only went to the restaurant for breakfast on the first morning, and the lady at reception would not refund this money ! This has slightly tarnished an otherwise excellent stay at the Mercure. They only thing I did not like was being charged for 2 Breakfasts which I did not have !!! I informed the lady at reception of this but she just siad I had said I wanted breakfast - which I did for my first morning, but not for every morning. I think there was a breakdown in communication - though was shocked not to have the cost of two breakfasts refunded when checking out !!! If I can have a refund of this money, I would not hesitate to recommend your hotel.... otherwise I would have to avoid you and any recommendation as this would be very poor customer service and I would be frightened to use the hotel in future. I have therefore ticked "no" to below question, though would hope to be able to change this to "yes" !
Very conveniently situated for the centre of Chemnitz, and the surviving remains of the Old Town. Wonderful eating facilitgies on the top floor with great views of the city. We only eat breakfast there and it was very acceptable. Parking available in a reserved patch right outside the hotel. A good value-for-money place.
quality / price more than oké
The staff was very helpful and friendly The breakfast charge was 16 Euros per person. What was available to eat was not worth the price. The breakfast should be part of the room charge (with no increase in prices) then the price for the room would be acceptable.
Excellent room, Tv set of first category, Excellent wellness area. Wifi connection with some troubles, in any case perfectly solved by the staff at reception.
beautiful garden and very good view
My husband and I stayed at the Pentahotel because of the Moto GP race at the Sachsenring. Having booked in June, every hotel near the race track was sold out so we decided on PH. The PH is about 30 minutes away from Sachsenring. We had a late check-in and the hotel was almost full. Check in staff was really helpful. Though we had asked for a non-smoking room, by the time we got there, there were no such rooms left and were assigned a smoking one. Smell of nicotine wasn't bad. Really comfortable bed and pillows, nice breakfast and dinner (we tried the pizza and hamburgers and were really good). Had a vending machine with snacks on our floor which was nice. Nice room and bathroom size and really clean. Nice bag with toiletries included. We watched the Soccer World Cup final in the lobby on a big screen which was really nice too. I would recommend this hotel and stay again.
Friendly personel Spa, below actual standards, shower not working in the sauna
The hotel is right in the centre of this delightful little town so is very convenient as well as being relaxing and welcoming. The staff are very pleasant and helpful.
Tv didnt work, they came fix it the day of our check out, but gave us discount, which was very nice of them.
This is the second time I've stayed at the hotel - which says a lot about the first time. This time was equally impressive: friendly, thoughtful and well informed staff in a well run, very clean and well appointed hotel. The Reception staff could not have been more helpful when sorting out several complicated requests.
room is great - breakfast is OK - friendly staff wheen are these hotels going to 8understand that fittness facilities of first importance. Personaly i select hotesl on availbility of fittness and healthy food (otherwise you don't survive intensive busnesstravelling) - the fittness here was a huge disappointment - i will not go in this hotel again
The uniqueness of the hotel and location no
very nice sorroundings, kind and helpfull stuff, Hotel is perfect for weddings, relax and active people. I would expect higher standard for this money if I compare other 4 starts hotels. I would not recommend this hotel as a business hotel, very bad lights at rooms, prepared only for sleeping. Restaurant is nice but you have to book table earlier.
Absolutely idyllic location, would stay again with no hesitation because of this. Food very good - both dinner and breakfast. Great shower. Generously sized room. Rooms are pretty basic - very clean - but with old fashioned furniture. No toiletries provided.
The landscape is fantastic from the terasse of the hotel, the rooms are roomy and clean There are not too uch possibilities on the menu card, however the meals are delicious
Nice, romantic location, historic castle, forest, friendly environmet. Very bad sound acoustic isolation. We've got the call from the reception about complaints from the neigbours room, although we just spoke with our friends at 22:00.
This is a great hotel; quite unusual and clearly a recently renovated sshloss. The dining room is delighful ;ewffectively an undercroft. The courtyard is also very pleasant and the whole atmosphere lovely. There are several restaurants including one with an hispanic theme; odd but fine. For golfers there is an 18 hole course. It is some 45 minutes from the Erzgebirge mountains where there are some great visits; and we had pretty poor weather and loved it. The main restaurant had very good food at fair prices. No.
The castle complex is very nice renovated. The hotel restaurant was good and the prices were reasonable. Lack of internet connexion in each room. The towels were too light (poor quality)
Wonderfull historical place, good restorants inside and outside of hotels. No internet in the rooms, Wi-Fi is available only near reception and cost 4 eur per day.
Off road free parking. Convenience of a good restaurant. Comfortable rooms with good bathroom facilities. The convenience of both rooms booked being next door to each other. Early breakfast arrangements for MotoGP enthusiasts.
large and clean room, free water in room receptionist very unexperienced and sauna only working on demand
They say in the description:elegant accomodation, it was not. generously equipped rooms, the room was very sparsely equipped,not even a minibar. Internet in all rooms, where?
the hotel staff were friendly and very helpful.
location, free parking, helpfull staff
To be totally honest, I did not expect to have the level of service from this hotel when I first made the reservation. I originally chose this hotel for the location and price but, the room was perfect, wifi was available throughout the hote and the food at dinner was spectacular and not expensive. Breakfast was also fantastic.
easy location near highway
The entire staff was gracious, welcoming and most helpful. Our accomodations were clean, comfortable and easily reached. Our stay was excellent.
Very convenient location (close to highway "4") for an overnight stay during travel to south Europe. Good value for the money. Diversified breakfast buffet.
Friendly Staff Please upgrade the computer especially the screen
Quiet location, proximity to shopping, excellent hotel restaurant/food, good service.
Nice clean hotel. Good breakfast.
Everything was an ecellent
We were very satisfied. The breakfast was excellent, the restaurants both very good and the price reasonable. The staff were also very good and pleasant.
The breakfast buffet was fantastic. Service & decor very nice. The hotel allows small pets. There was a dog on our floor, and it wined continuously, although not during the night. Did start up again early on a (Sunday) morning. Due to this hotel policy, even though everything else was terrific, I would not stay there again unless guaranteed a room on a floor without pets. This is basically a no-win situation - regardless of how helpful a hotel wants to be, you can't control a dog.