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The fitness and spa facilities were excellent in regards to the equipment available for aerobic and weight training as well as different saunas and pools to swim in. When the room was not availabe on time, the staff offered a few cup of coffee to us while we waited. The hours for the fitness center were unrealistic for people who actually use them to work out. The hours started too late and closed to early. Additionally, there was a one hour break in the middle for "what"? We showed up over an hour after the authorized check in time, yet our room was not available.
Very good hotel. Excellent spa facilities. Probably need to be a bit more friendly to families with small children.
Excelent vier from the Breakfeast Room to seaside. Breakfeast met expectation
The surroundings were very quiet, which I prefer. The hotel staff were excellent in every category and always very helpful. Extremely relaxing overall. Yes. The sauna was open until 0100 during the weeknights, but only until 2100 on the weekend. Why can't you have it open late on weekends as well?
The Hotel is a comfortable, family run and friendly small hotel-the rooms are well furnished and equipped and the food served in the restaurant is excellent. We had a very pleasant stay both times we stayed there.
the place was beutiful
Comfortable rooms, some with balcony. Breakfast quite satisfactory.
the room was very clean,nice breakfast room, and nice breakfast, centre of town old fashioned style, very, very hot room
The welcome from the owner was friendly and efficient. The rooms were spacious and very comfortable - as was the bed! The shower in the bathroom was very good - plenty of hot water with excellent water pressure.
clean room, perfect service and good breakfast
Food was outstanding, staff were very friendly and spoke very good English. Nothing
Good breakfast Reasturant seemed expensive, did not try.
lovely hotel in a small town with very nice staff. Pretty countryside nearby but hard to get around without a car. We were very well looked after.
It was a perfect choice. We really like family hotels and this one is perfect.
It is a very nice hotel that I have used offten
? Check out took 25 minutes, Internet should be free on such hotels, and parking should be free also
A very friendly staff ,excellent breakfast and general conditions in the hotel excellent
Its roominess. Breakfast included many different types of food, including full English breakfast. The fridge in the room. That one could get a snack until late in the evening. Useful to have trolleys to move luggage about. The only small thing was that our daughter was staying in the hotel too with her 7 month old baby. She needed and asked for boiled water to make up the baby's milk. This did not arrive. Perhaps a language diffculty?
Shopping, saw the country around where we stated and visited relatives room needed air conditioning
Excellent menus - the cook is heading towards a Michelin star. Staff very helpful. Excellent swimmming pool and sauna. The bed was not very well sprung - every time my wife or I turned over the whole bed shook. [No lewd remarks please!]
Bathroom was really nice and location is very good we were sent to the room with tourists living in it, situation wasn't nice...
One of few (only?) hotels with rooms available during the plastics trade show. Price was too high given the facilities and location.
Ver few things were to be liked but would include that it is pretty quiet so sleep was good too many; internet very expensive for a business hotel; rates incredibly high, more for a 5 star hotel than this.The Mercure is about 2 to 3 star at most. Room was not ready at 4pm which is unheard of; no apology, no complimentary drink while waiting for the cleaning; room when ready was the wrong one so change for another room which was not ready either. Its also utterly expensive
The friendly and knowledgeable staff were very good. The bar meals were good, tasty food in large portions. Saturday breakfast was chaos, nobody on the desk to seat us and the manager running around barking at the staff as if it was their fault that everyone had gone to breakfast at the same time.
Clean & modern. The right choice for people travelling for business that needs a restful night. Reception staff has been a little bit annoying. They should smile at least once and try to speak a better english! Unfortunately not everyone travelling in Germany is supposed to speak german. In the morning the smell coming from the kitchen is really disgusting! I had to change my suit after having breakfast at the restaurant as it was smelling like a fried sausage.
Good location for motorway and ciy access. Secure underground parking and a relaxed airy hotel feel.
Very good stay
friendly staff, rooms very clean and comfortable. Overall pleasant stay Bar service was slow but maybe because the hotel was fully booked. Restaurant floor was very dirty at breakfast on each day of our stay.
Very friendly staff, very nice romantic castle rooms, very nice atmosphere and nice park around the castle, excellent breakfast. It would be nice to have a television set in the room, especially in case of a stay of more than one night. Music is present in the room.
Beautiful building and setting. Room was lovely and very good breakfast in fabulous bricked cellar. Quite difficult to find and driveway was unlit and was dark to walk into the town for food in the evening. It was unclear where to go to check in when we arrived.
location was very nice. very close to the center and train station yet quite and secluded! wonderful breakfast in the tower. absolutely loved it. also the room was very cozy and nice. we found out the room we booked (smallest one among all other rooms) was decorated with buddhist and asian stuff and wanted to see other options. a bit bigger room was available and we definitely loved staying in there. Could rent bicycles from the hotel and biked around the area along the river Rhein. was absolutely worth a visit. think we'd come back for our wedding in this castle hotel. only the room we first booked was with buddist decorations which i did not like personally. but i should say the room was very nice. and there are different kind of beautiful rooms in the hotel but on the website it only shows one room. more pictures should be posted :)
warm personal welcome by the owner; large theme-based dbl room lots of books and magazines - with modern bath made me feel like coming home; extensive excellent breakfast in decorative setting of castle ruins even when we were the only two guests. Nice place for a marriage with a large festive crowd.
The room was a good size, the shower cubicle was large and the quality of the food in the restaurant was very good The menu choice could have been better.
A fine hotel that shows (mostly) good attention to detail. Reception staff were friendly and helpful. The breakfast was very good, but the service clearing tables, providing new cutlery etc. was very poor. A big minus for such a nice hotel.
Excellant value for money hotel
Perfect when coming by car as easy to find from the Motorway which makes it easy to acess the nearby region or trade fairs. Parking is free and the inhouse restaurant is excellent. Wifi still costs 6 Euros per hour or 10 euros for 24h, nowadays this should be free. Also the fitness club is not in house and a short walk away at 3.50 - but than 1st class facilities.
During the weekend this business hotel has great prices and the location is very central to Dusseldorf.
The friendly and efficient staff, good restaurant and good size rooms
we all really enjoyed our stay and would definitely return! The rolled fish for breakfast was the highlight!!
Food and personnel
Overall our stay was a very pleasant one. The rooms were spacious and comfortable and Jules restaurant, which is part of the Hotel, was particularly nice. Good food and friendly, professional staff. There is a stale smell of cigarette smoke that pervades the entire hotel, including our room.
All in all a very good experience, but the breakfast was very very good.
Staff were very friendly and we received a warm welcome. Room very clean at all times. Excellent for a 3 star hotel.
Incredibly good value, central and quiet. Immaculately clean. Very friendly proprietor. Absolutely nothing.
Friendly, clean and tidy, helpful staff no
warm, nice service
Particularly helpful proprietor No lifr. Not particularly easy to locate.
The location of the hotel, and the accomodations were exceptional, the personal who now run the hotel, made us feel welcome and truly comfortable. We enjoyed the close proximity to town center. Perfect transportations shuttle bus from/to the airport Weeze was a very short walk to the hotel, these things make our trip complete, we will definately return one day Nothing
Ecellent value B & B accomodation. Very friendly staff. Would definately stay again.
Loved everything about this hotel. Would stay there again. Fabulous
Clean rooms, nice friendly staff, good breakfast and location near the airport, wifi in rooms. Very good hotel for transit accomodation and staff speaking good english helping you with everything. Near the hotel at evening or weekends morning it is problem to eat something.
Good for a buisness trip.
Convenient location close to Weeze airport. Quite suitable for spending a night before early flight.
I liked the cleanliness and the staff was great. I didn't like that the desk was closed when I arrived. I had to figure out a way to get into the building but did not have phone access.
Convenient for Weeze Airport. Very friendly and efficient service. Excellent breakfast choice. Very good value
near the airport and quiet place,good situation,
Easy to find, very clean and comfortable. Would definitely stay here again for early morning airport flights.
The lady at the bar restaurant reception was very sweet and spoke awesome english which was v helpful...and the room was clean and modern...perfect for the airport run early doors. The beds are a teensy bit squishy.
It was good location to go to airport,excellent for families.
The Hotel was very modern and clean. The staff and breakfast were excellent. Ideal for those using Weeze airport.
Clean, close to our destination, good rates, friendly staff, great breakfast Staff has been very busy at night as there has been a family function at the same time. Apart from that - everything was fine.
free parking, 24hr reception, could open the window for fresh air only 7 german speaking tv channels, stains on carpet
The room and breakfast were better than expected. The 14 Euros for the breakfast was in order, all wishes were fulfilled The personel were a little abrupt
Convenient location, friendly staff, decent room. Telephone rates / fee are extremly high, discouraging people to use it.
Clean and well organised. Only stay here if you want to be in this location (e.g. for business). Not near anything else!
Lots of parking place for cars, value for money, Polite and friendly staff. There was a spider web on a wall and stayed there for 2 days. There was a paper litter in the cattle. There was no free internet for wireless or in the business center.
Comfortable room - very nice bathroom - excellent breakfast
Good value for money, helpfull staff (they did not received information from booking.com about our reservation, but proceeded without any fuss). we were not informed in advance that hotel restaurant is closed on that day (Saturday) = "diner" in a fast food
No air conditioning in room. Some noise from reception due to location of room.
Supportive staff, 24h working bar, comfort room. No room service, unless you order pizza. Not a single vegetable at breakfast buffet. Takes time to get a taxi
Kitchen waited to close until our arrival (we arrived at 22:00).
quiet village near ruhr, good german food,internet and good service.
the ambience of the hotel, staff very helpful and the local food that was served was excellent.also the use of internet in the room which was included in the price was good for my business.
Kleinschalig hotel dat prijs/kwaliteit zeker een aanrader is.
The staff were very friendly and helpful. Check is was fast and efficient. The room was very clean and comfortable and the surrounding were fantastic. Would definately stay here again.
The rooms are exellent It was written that check in can be done before 22:00. We arrived at 21:30 the reception was already closed. The keysof the rooms were under bench outdoors.
friendly reception, clean large room modern design with classic style, coffee & tea tray, tv, modern bath; extremely quiet although near to a small airport; good restaurants within 20 min. car drive; well equipped breakfast buffet in the old mill
The rooms ar'nt in the castle. The hotel brochure is'nt really. The castle is closed. The breackfast is ordinary.
Rooms were very high standard, internet access, breakfast was first class, location very peaceful would like to have a english tv channel - sorry and details on local restuarant
I arrived very late at night but the staff were very helpful and ensured that I was looked after.
i like amazing atmosphere of this old castle. all personal was very friendly
The location in a castle grounds, room decor and view from the room. The hotel staff were unpleasant and unhelpful. The breakfast was not as we expected for the price. There was very limited drinks, shower gel, etc.
it had a family oriented feel about it and I really liked the layout of the appartment
the hotel is half hotel and half old peoples home. The church bells start ringing at 7 oclock every morning on the half hour. very very loud. when we arrived receptionist just leaving. no one on reception during the sunday. didnt really see anyone until we had to leave monday morning
Comfort and quality of the room, very good location, good food in the restaurant reasonably priced. There was no bar at any time in the hotel, the wine in the restaurant was expensive and very early check out time (10.00 am)
The hotel is ideally located for Weeze Airport allowing easy access to both Germany and Hotel. The staff were very helpful and friendly and the cleanliness was first class. No
I loved the high standard of the hotel and the location was perfect. I was annoyed that the shuttle for the airport was not actually at the hotel but a few streets away which meant that we had to carry heavy luggage.
very old in need of redecoration . also housing a nursing home in the same building not a good idea . was clean
Room was very spacious & clean, breakfast was good. We arrived late & were able to access the hotel without any problems.
it was basic, but clean and had the minimum requirements we needed we arrived very late, at 10-30pm; there was no night porter and nobody on duty. we finally managed to get a response from knocking on the door. we understood that there was a shuttle to and from the airport at weeze but there was none.
I do not like this hotel cold room!!!
Clean, decent hotel for an overnight stay, we took the only family room; there were additional facilities like sauna and swiming pool downstairs. The hotel is part of the town shopping centre and feels a bit scattered; facilities close at 9pm, and everything is turned off/closed well before that. Everything is in German only - hotel booklets, room cards, TV channels.
Nice calm area and neighborhood, friendly service/personnel, good price
Very decent place to stay, well run and helpful staff. Restaurant serves good food both for dinner and breakfast.
Very good rooms and an excellent restaurant. Excellent station access and situated in the centre of a very pretty town.