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The hotel room was amazing. No complaints at all.
All the staff were very pleasant and nothing was too much trouble.
Clean modern rooms with large comfortable beds. Large flat screen tv and good size power shower. Staff very friendly and bar a popular meeting place. Breakfast quite expensive, only downside
The whole experience was very enjoyable
The shower, big and hot. Lovely,. Nothing I didn't like really
Everything was absolutely ok,very satisfied.
the cleanliness, the spa, the atmosphere was very quiet. the location was perfect. the rooms were big
Staff were very helpful and attentive Pool area is looking "tired" and could do with a make over.
Just the ticket for a city break. Some really nice touches that set this hotel apart from others. Will use again.
Staff were very nice Not sure if it's common but breakfast was expensive and for the price of a room breakfast should be included. Should also invest in better non feathered pillows. Pool table also had a big tear in it and was unusable.
Excellent, friendly, and courteous staff.
Close to the train station for ease of arrival/departure the carpet in the room was a little bit tired and only one tea bag was provided but several sachets of coffee and i prefer tea and would have been nice to include a small biscuit or two
Great shower No complaints
quiet, clean and comfortable car parking very expensive at £13 for an overnight stay in a rather rundown area at the rear of the hotel - this extra payment doesnt make the room seem such good value.
A very warm, tidy ,clean hotel in a great location. Very polite and helpful staff,all basic facilities for a christmas shopping trip. I have enjoyed my stay very much. everything was excellent!
My stay was as I was expecting Arrived at the hotel to find that my room had been cancelled. They were able to sort the room out but it did take a long time
Clean, modern furnishings, great shiwer Soundproffing not great
Clean and tidy. Reasonable room with modern bathroom suite. Comfortable beds. Poor attitude of staff. Only want to do minimal for you. Poor decor in room. Noisy location
Hairdryer needed in the room
Very clean and very keenly priced for a city centre hotel. Good location near to shops, restaurants and bars. Car parking expensive (ncp car park one street away).
More electrical outlets for charging stuff would be nice
relaxed , friendly staff , always helpful and polite. late checkouts a big bonus. none.
The location of the hotel was ideal for our shopping trip. We only walked a few minutes from the train station and could walk straight out of the hotel to the shops. The room was excellent, it was spacious and immaculately clean.
Location and price!
The swimming pool, the steam room and sauna was great. Very friendly and helpful staff.
The friendliness and service give my all the staff - The all over cleanliness was exceptional. Only point of irritation was the the loud spring noises from the bed (only a minor point). I would like to suggest that a lower cost breakfast option was avialble in the Dinning Roon for visitors that only require a basic 'continental' breakfast. Eg cerials / toast / fruit.
convenience and cleanliness sofa bed wasn't made up and only had one pillow
Good location, facilities, rooms and staff
Well located for shops pubs eateries and clubs. Hotel is very modern and the breakfast is the best I have every experienced in this type of hotel. You are only 30mins by train from London the station is 5 mins walk.
The staff were very attentive. Nothing was too much trouble especially the chef in the morning when we were having trouble with the pancake machine. The rooms were clean and large and the Housekeeping staff did a good job. The fact that you are charged so much for everything!! The food was really pricey although very nice. The internet charge is high. The bar prices were high. It was just so reasonable to stay but because of the expensive additions it made the price not so attractive in the end!! I would recommend the hotel but only for a one off treat!!
everything was pretty much perfect! comfort, service, cleanliness and informtion....all faultless. food was a little too expensive and delivery charge for room service is totally unnecessary!
The service and the swimming pool facilities i.e. sauna and steam room. Also the included parking was a bonus and the breakfast was lovely. Extremely good value for money
Friendly staff. Very professional and accommodating. Room was done to high standards. Good value for money
Very good room & good, albeit expensive, food. The 'Active' listing says parking is free. It is not; it is an expensive underground car park. Fortunately parking is free on the streets adjacent. Hopefully the local council won't, in future, shove double yellow lines everywhere?
Close location to football stadium, very good service from the staff. Food was excellent. I received a letter to inform me £3.95 had been charged to my credit card for mineral water I had consumed in my room, which I never had and will ring Reading Hilton to let them know.
Lovely environment, great breakfast None really
Good pool area Expensive drinks in the bar
For the first time in a very long time, this hotel ticked all the boxes, clean, modern, helpful staff offering an individual service. Nothing, all good.
I loved this hotel and would like to return in the near future.
Having spent time here on previously occasions we new the standard and were pleased to say that they are as good as we expected. The reception staff are very welcoming and this time we had the time to stay for b'fast which was again a stress free experience. I do think that the b'fast at the full value is overpriced and that the offer price would be more in enticing if it was the norm rather than offer
Plenty of room to relax, Had a geat evening, with very good meal which we all enjoyed, plenty to chose from, the staff in the restaurant & bar were very helpful excellent, In all a very good stay. would come again Was realey looking forward to the gym and swimming,but they were both closed, both disapointed about it
Was within walking distance to most places, not having to get cabs all the time.
very comfortable hotel very relaxing none
Tthe setting right on the Thames. I liked the idea of it not been easy to get to the rooms without a valid key card and made the hotel feel secure especially if you are a lone traveller.
The breakfast was great, and the spa Well the air conditioning in the room i think was bad, we asked several times for the staff to come and look at it they came once but they didnt come back again, The room wasnt cleaned on time, asked them twice to clean but no one came.
The hotel is on the bank ot the river Thames with great swans. I liked it very much It was a little queue on breakfast. And there was only pork from meet (I don't eat it and haven't any choice)
The hotel was CLASSY with a capital C, great design, layout 7 level of clenliness. Have travelled the world a great deal & this would rate as in my top five!
Modern well kept hotel and staff very attentive The price was a bit excessive considering the size of room
The Sevice offered by reception staff and helpfullness was excellent
The general aresa were very good and so were the staff As the Hotel is 4 Star I consider hat the bedromms and the bathroom in particular were very poor. In fact probably no better than a Premier Travel Inn. I have stayed in a lot of Hotels of all shapes and sizes
Hotel staff were very good and helped out by being flexible with our check in time .as we were attending a wedding ,they had the room ready early for us .
It was relaxed but luxurious!
When i arrived i was given a Mini Suite at the price of a standard room
location and rooms were excellent also pool and leasure facilities were good. Mix up wilth payment. Payment was made in full when booked for all 8 rooms but my guests were then asked to pay again, very embarrassing and spoilt the weekend. The evening meal wasnot up to a good standard and very slow, our 2 course meal took 21/2 hours, not time for coffee. They were better at cooking breakfast.
hotel very comfortable staff friendly excellent breakfast someone had clearly been smoking in the room we were originally given but as soon as we reported this there was no problem in changing to another room
We had a fantastic stay. The staff were very helpful and polite. The room was huge and easily accommodated the five of us. We had extras such as the Club Lounge which was a lovely addition to our stay. We also used the leisure centre which was clean and another luxury during our stay. Nothing!
The staff were friendly, helpful and customer focussed, I received a phone call prior to my arrival to check on my arrival time for the purpose of placing a bottle of champagne in my room, very good service.
Excellent service and comfortable room Extractor fan did not work efficiently in the bathroom. Noisy pipework carrying noise through early in the morning
The cleanliness of the room and the comfort of the bed
the new environment and the nice bath, shower door tickets which don't work and are confusing
The rooms were comfortable and clean. We had a reservation for a family room, we had very young children with us and arrived at the hotel late night, we also had an additional two adults, our hotel policy stated that in familiy rooms additonal adults could stay at 35 GBP per person, the hotel staff refused to give us this price and instead they charge us for an another room for a total of 199 GBP, our children were
Very comfortable room and first-rate pool/gym facilities. I was surprised to have to pay extra for a cup of hot chocolate when I was already paying 15 pounds for breakfast. Also paying for internet connection is surprising in a hotel like this (it's free at the Pentahotel). Given the location allow plenty of time to drive to/from the centre given the traffic in Reading!
The hotel still had a "new" feeling. The roads around the hotel were a bit confusing. GPS recommended.
i did not like any ! reception, house keeping , room seveses
all of the staff were absolutely delightful to deal with. The location on the banks of the river is superb General decoration 'tired' - needs renovation. Gave in a list of 5 'niggles' about the room we stayed in (cistern handle came loose in your hand, water stains on bathroom ceiling, sink taps did not function properly. Floor boards creaked badly in bathroom
The hotel staff were very helpful and friendly, the room was quite spacious and luxurious. Heating was not working however we were given a mobile heating and also it would be helpful to inform or label how to gt hot water in the bathroom
Friendly, helpful staff. Room design and useful features, particularly liked the CD/Video setup. Excellent breakfast. View from the room was uninspiring.
Peace and privacy No inhouse movie'S. Just a few selected D.V.D.s
Cocktails in Cerise, dinner at Forbury restaurant, enjoy the great rooms.
The friendliness of the staff was second to none as was the cocktail bar and restaurant. Unfortunately the fire in our room was not working which would have added to the already romantic atmosphere.
The hotel looks great, the suite looked fantastic! The design worked for us, it creates a relaxing, luxuriant feel. Dinner and breakfast at Cerise was wonderful, the staff in the restaurant superb! Even the music that came on automatically when you opened the door was excellent, I discovered a new sound to listen to. The suite with the copper bath in front of the fireplace is incredibly draughty. My wife thought the windows had been left open. In addition to that the fireplace was out of order and the staff didn't think it pertinent to tell us beforehand. A bit chilly for a bath really.
Our stay at The Forbury was magical, a wonderful hotel, wonderful staff, beautiful rooms, I couldn't have wished for anything more!
professional staffs, design and tone of the hotel is unique. the whole hotel was quite dark. not enough light even in the room.
I thought the room was up to a high standard, very clean.
The rooms was excellent as were the facilities in the hotel. The only disappointment was the dinner (see below). The main courses were not as good as we expected. The starters were terrific, a little large if anything, which led us to believe that the main course would be similar. Very disappointed with the main course. My partner expected more than one small potato.
Great service from staff Expensive bar
The staff were very welcoming and friendly. The room was lovely and beautifully comfortable. Very relaxing decor throughout. The difficulty and time we had getting there and finding the hotel would prevent me from returning. We rang the hotel all morning for directions and parking availability but the phone was not answered. The hotel was very very warm and felt the mini bar facility of having to go down to reception seemed rather tacky. Disappointed if comparing with a stay at any Hotel du Vin.
I loved the style and theme of the hotel - Luxury throughtout It would have been nice to have a later check out and to have water availabe in the room - not part of the mini bar and a few more toiletries& extras such as dressing gown. Paid extra for the Superior Double Room but couldnt really see what I was paying for as we ended up staying in one of the rooms with disability asscess. This meant the room was bigger by deafult because of its purpose
I really like the decor of each hotel. The bedrooms are lovely & luxurious. The hotel location is also great for the town centre.
The room was fantastic. Very nice bathroom too. The lighting in the brasserie was too low. Even at breakfast it was very dark.
Friendly professional and relaxed atmosphere Breakfast charging top heavy for a colleague who only joined me for coffee. Should have been told he had to pay full buffet rate
free internet access, good food and staying in a place where staff take pride in where they work
staff very helfpul and polite very soft pillows
the location and comfort staff did not have much idea of local facillities
Spacious and immaculate room. The staff could've been a little more forthcoming.
rooms were very spacious and comfortable. Hotel was immaculate. exceptional value for money
The quiet area in which the hotel is situated. Also local to the function we were attending.
decoration and helpful staff very slow room service
The location was close to Newbury Races and polite and friendly staff. We requested the deluxe package but this was not in our room when we arrived and we had to request it. It also said mens magazines and a newspapers would be provided but we only got female magazines and we did not get the white company products it states we would receive either so not overly impressed! The room was also extremely hot.
The weather The appalling staff
Air conditioning in public areas which were airy and spacious. Hot bedroom. Reservation staff did not allocate room as per booking ie requested quiet twin bedded room and originally were given double but even the twin bedded room was over an evening wedding party.
room size room needed decorating
I wasn't very impressed with the cooked breakfast
Have stayed here before, quiet hotel even though in the centre of Reading. Room was large with confortable bed. plenty of hot water, excellent shower. Not a 4*. Only basic TV channels. Buffet breakfast was only warm you had to ask for a fried egg which took a while to arrive. We went to the bar for a drink only to find it full of locals watching football. so we took our drinks to our room. A residents only bar is needed
Convenience as we were attending a local wedding Breakfast was very poor - white bread, poor marmalade, stewed coffee etc
Quaint and historic, yet the room was up to date and the internet connection was reliable. Be ready to carry your bags up and down a maze of stairs and halls.
The location was brilliant for the centre of Reading and it was a very attractive hotel, staff were helpful The breakfast was rubbish. It was self service. A lot of food had almost run out and it was cold and it was before 9 am
The guy on reception was very friendly and helpful Noise from the traffic in the early hours
Friendly staff, clean comfortable room, wonderful huge bath! No lift, but staff helped with luggage
Location and friendly staff Nothing of note
Customer service was very good. The television in the courtyard was blarring out about the football; it was turned off when I asked for it to be. Being an old building the floor sloped badly in my room and there was no heating in the bathroom. My single room was small and for £89 a night it wasn't good value. On top of that I had to pay £7+ for broadband connection. No wifi in the room.
ideally located! great place to stay in.
A top class hotel with very good facilities
High thread-count bedsheets, great food and service. Plenty of art & sculpture about the place. Superb wine list. More attention should be paid to the quality of espresso coffee. Room decor could perhaps be more adventurous.
Ambiance and quality of this hotel
We stayed in one of the Suites. It was very comfortable, spacious and well appointed. However this is exactly what one expects for the price and was well up to our expectations.
I stayed during a business trip having got a £99 rate from Booking.com (versus the usual £309 rack rate). The hotel isn't really a business hotel - WiFi is extra and cellphone reception on at least O2 and Orange vitually non-existent. Breakfast is £15 extra (or £20 if you want a hot dish). Dinner is not within a low business budget - however ... Its a great hotel! The spa is especially relaxing (though the pool is not designed for laps - being circular). Food is fantastic. Rooms are very large and comfortable.
The whole experience of staying in this hotel was fantastic. In particular the restaurant was well worth the visit and a great experience for food lovers!
The staff were very friendly and it was a definate 5* hotel
The hotel and its facilities were excellent, yes dining was expensive but for a special occasion it would be difficult to beat. Thought the cooked breakfast was very overpriced
The staff were attentive but unobtrusive
Room service food was great, their kitchen is first class.
The staff at the Comfort Inn were all very good, room was an ok size and clean
Room was comfortable and of a reasonable size. Decor clean and tidy; staff friendly and polite. T.V was a little bit dodgey, colour kept going from time to time. not made aware of room suppliment.
Good parking facilities, friendly staff, near to shops/restaurants No - all satisfactory
Free Internet access in lounge/bar area Easy parking
There was nothing to like. On arrival, there was total chaos at reception for some considerable time, mainly due to double bookings and rooms not being ready. The receptionist who was on at approx 1800 was absolutely fantastic under the circumstances Room was poor, facilities poor, hotel very dowdy. The hotel was purely chosen for its location and I will not be staying there again.It was very expensive for the offer provided.
good sized rooms, clean, and the windows opened!! Wireless was very flaky, and they put me in a room without it at firts, even though I asked specifically.
Large comfortable room
In fact the hotel was disappointing expectations, I have changed my room twice, first room the problem was the emergency door of hotel was inside my room and it was broken, second room the problem was heaters, doesn't worke.
Comfortable beds. Very good value for money. Fairly central to where we needed to go for wedding venue. Quite a lot of slamming of doors, but on the whole no problems
bed good, shower good room like a bedsit
Ease of use Paying for the car parking
Location. Airco in the bedrooms.I Would stay in this hotel again only if I could get a good rate from booking.com Restaurant closed with no advance notice. Choice of bar snack or barbecue. Breakfast very expensive. Bathroom shoiung signing of water damage from bathroom above.
Me and my husband stayed at the Hilton North for 2 nights for the Newbury racing. I could not fault anything. The staff were so friendly and so helpful. I would definitely come back and recommend to others. The price of food on the menu was rather expensive. So unfortunatley we did not eat there.
It was convenient for our journey. Quick check in and out. Good value for money
Proximity to Newbury and motorway an advantage The fact that you have to pay for car parking despite price of rooms. The shower was not what you would expect at a Hilton hotel - either boiling hot suddenly or freezing cold.
Extremely convenient for dining at the nearbyand superb "Crab at Chieveley" and for going on to Blenheim Palace the following morning.
Nothing It was dirty. Mold in the first room. Second room also dirty. Hotel requires an overall improvement. It lets down the Hilton name. Other's staying at the hotel were on rates much, much better than that offered by Booking.com. I shall not be using Bokking .com service again.
Its a hilton its a hilton
Check in was slow
The room I booked on booking.com was not available on arrival at the hotel. Needless to say I was not impressed. It cost me an extra £20 as the only other available room was a deluxe.
The hotel offered very good value for money. The room was very comfortable and the staff both professional and friendly. We would certainly stay there again.
Good price, good breakfast, comfortable stay, good location, good facilaties
Visited friends We ordered breakfast to come to the room and it never arrived, when we mentioned this the staff were very good but we were still charged for a breakfast.
Having to park right at back of hotel due public rugby car park in front, aggravated by very long walk with luggage to reception, room nearer to carpark so long walk again.
Locatation was near sports venue I was attending.
There was no segregation between noisy familes and business guests. I had to move rooms and breakfast and meal times were of a poor standard. a quiete area could have been apportioned in the restaurant for the convenience of all guests.
From the time i booked in to the time i left it was a good experience, friendly helpfull staff, nice room with good room service.
The leisure centre was closed and we were not informed. There was no hot water in either room in the morning, the heating did not work when we arrived. We were given a 50% discount, I would have preferred all teh facilities and paying teh fall price.
It was really easy to find, and to drive to, (without a sat-nav). There is plenty of parking space, and it only takes 10 min's to get into town by taxi. It is also very convienient for matches at the Madegski stadium. The room was quiet, and the bed was very comfortable. Breakfast was self-service, with a good selection to choose from. Breakfast was expensive to book on line, but there was a special "check in rate", breakfast was half price.
breakfast, bathroom, flat screen tv annex room vey small, road noise
The Welcome It would have been helpful if the e-mail confirming my booking had specific directions as to how to find the hotel - the point to leave the A34 - then the detailed directions
Teh ambience of the rooms was nice, the meals were fantastic though a little pricy.
Friendliness of the staff and their ability to adapt to changing arrival time due to delays on motorway. They could not do enough. The room was comfortable and very quite despite being near a major road. Poor breakfast choice and had to pay extra for cooked english breakfast. Then the scrambled eggs where grey and luke warm...not nice!! This detracted from an otherwise very enjoyable stay.
Comfortable bed The room was very small and you had to squeeze round the edge of the bed to get to the other side. No chairs to put your clothes on at all, hence on the floor overnight and stained towels and bathmat. Overall clean though.
Food was excellent, staff all very nice, the bed was clean & comfortable, but the bathroom was rather cramped, I dont know how very large people, would manage, Our stay fitted the bill for us, the only complaint was the bathroom,
One of the staff kept saying 'no problem' when more appropriate responses would be 'very good' or 'you're welcome'
The quality of the room Didnt appear on the satnav and apparently it is a common problem according to the staff
I was really very pleasantly surprised to find my room so comfortable and welcoming, and the restaurant menu so inviting. I'd certainly come again. Its location isn't perfect for north of Newbury meetings but ok if you factor in the distance.
Well run, courteous staff, clean and comfortable room. Very good breakfast. Nothing
Best Western have never disappointed us, in France UK or USA always clean great staff and food. Much better than other chains.
Excellent price but with superb standard of accomodation, 10 minutes away from Thames Vally Park, (my ultimate destination). There's also a great pub right nexr doot!
Pleasant staff, very comfortable bed, good breakfast - had plenty of choice and was all well cooked. Helpful receptionist. Room service slightly expensive but quite prompt and you got what you ordered.
convenience and location breakfast was plentiful but tasteless
excellent value for breakfast at £10 for two
I arrived at 3.30pm and the rooms were not ready (clean) so had to wait until 4.30pm before the first rrom was ready and you should be able to check in from 2pm. This was due to a big wedding party checking in aswell so on the whole is was dealt with well.
Getting away from my kids for the night!
real good value, nice location.
The room was superb All good except they had no record of my booking!