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Location, bar area was lovely Shower tray didn't drain, curtains hanging off rail, strange smell in stairwell, tv in room only had 4 channels, not freeview like most other 4 star hotels. This was a 3 star hotel at best, sorry
friendly staff na
Hotel rooms in need of renovation
location could not arrange breakfast before 8.00
The cleaniness and friendly staff
Excellent staff, wonderful location and fantastic value for money. Thank you Nothing
near the city centre could do with re decoration.
Friendly staff and closeness to city centre. Pub had cosy fire. No free parking.
Convenience, comfortable room and food excellent Room was on the 'road side' so noisy at pub closing time
Everything it was perfect
Cosy, historical room. Excellent food at breakfast and dinner. Convenient parking.
good food, comfortable bed no
The location was excellent in a quiet village. The room itself was confortable and well appointed, quite charming. The staff were friendly and attentative and the food very good.
relaxed and friendly
Lovely hotel situated in a very quaint village. Food was excellent. The staff friendly and accommodating to our needs. Unfortunately our bedroom was over the boiler room and the pump was giving out a huming noise all night.
The staff were particularly friendly and catered to all the needs of our party (20 people in total). Our room was in a converted old building and was very compact. It was fine for one night - not sure that I would want to spend more than a couple of days in that room.
Friendly staff great food quiet location. Bedroom was above kitchen with a noisy boiler or extractor fan
The smell of the foliage! but not a major problem.
Location and atmosphere. Nice pub and lovely open fire. Breakfast was wonderful Nothing
Staff very nice, they seemed happy, no sour faces here! 5 minute walk to Canterbury town centre. Food was good, service also good. No delay upon checkout either. None really
It is a place you go back to as a family home. Lovely people and a great location.
lovely room helpful staff we had a couple of late nights and could have done with breakfast later than 9pm
Well situated,nice room ,quiet,good car park,nice breakfast. Noisy plumbing during the night.
Exceptionally clean Hotel with perfectly prepared room. Top quality bed linen and towels. Relatively small en-suite but with large shower compartment. Spotlessly cleaned. Excellent breakfast worthy of London 4 star Hotel. None
location was ideal to visit cathedral and museum I do not think this is a 4 star hotel
It was slightly off the main drag so it was quieter in the evenings, but only a 10 minute walk to pubs and restaurants. If you go down to breakfast after 9am they appear to run out of some food but make up for it with something else i.e no sausages so gave extra bacon, in the coach house after 11pm the outside door shuts and there was no light shining for you to find the keyhole, parking was a bit hit and miss
We had a large family room, which was very comfortable and warm during a very cold period. Only BBC1, BBC2, ITV1, and Channel 4 available on tv.
Very clean and well maintained. Lots of hot water. There were four of us in the room, but they only provided two cups.
We stayed in Room No.3. The staff were all helpful and polite. I cannot fault it in any way.
The food was excellent.The staff were very friendly and helpfull.Was very pleasant and relaxing place to be There was not a comfy place to sit in the bar area
Room was fantastic and staff were very friendly. Food and service were great too. Only thing is the waitress didn't know what Pinot Grigio was, nor much about the menu items. Ran out of vinegar too.
Good food .Helpful staff.good value for money.pleasant atmosphere Very small room.wardrobe had only 2 hangers.only 1 bedside table in double room.no electric shaver point
Old, character, good restaurant, excellent suite with 4 poster, friendly staff Smallest room vey hot, no curtain in bathroom, designer breakfast
Friendly staff, Well looked after rooms, lovely village and countryside around hotel, good well-cooked food, good value for money stay. No real bad points but no economy cooked evening meals - we eat by way of supporting hotel. Premium on sausage/bacon because of rare breeds - certainly tasted good.
Friendly and helpful staff. Very comfortable mattress. Good evening meal. Breakfast buffet offering could have been more extensive ... eg better variety of juices, etc.. Worst point = bathroom extractor fan did not work and bathroom had no windows.
Food No shower
Friedly staff & comfortable atmosphere Current Menu not really to our taste
Friendly, helpful staff. Attractively decorated and furnished. Very comfortable bed. Very clean and well maintained. Great food. I was initially told that full English breakfast was not included in the room rate, and would be an extra £9.50 this was resolved on my 2nd morning.
The staff were friendly and helpful and the food was good The bathroom facilities were a bit primitive