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Alexis at the front desk was absolutely wonderful!!!!!! I had the best trip I've had in years. It was breathtaking and the staff was very friendly. I would recommend the silverado to anyone that wants to have a truly great time in napa! Nothing
The property and grounds are beautiful Our room was tiny and uncomfortable. No place to sit except the bed or a stiff slipper chair. Somewhat dated decor. The door to the bathroom didn't open completely because it hit the toilet. Once in the bathroom almost impossible to turn around. Overall we were very disappointed. This was not worth $300+ per night.
Convenience to the city and the wineries
Check in went smoothly, the staff were friendly. They were able to accommodate an early check in and a late check out which was exactly what we needed for our stay for a friend's wedding. Loved the clean white smooth bed sheets. And the shower is amazing! The walls are thin. We woke up few times early in the morning. We could hear the couple talking, opening closing drawers, and opening plastic wraps. The refrigerator and a/c are a bit noisy... the little light from the a/c is also pretty bright too.
The grounds/golf course is really nice. For the premium price, the facilities look a little tired. It needs a serious upgrade. The two bedroom suites are not even a part of the resort. You have to drive out of the property to get there.
Staff was great, room great, and activities were nice. Would recommend to all, but can't say enough about the staff... Nothing had a great trip
Great bees and nice rooms. The location was far away. The pool was closed but was advertised as open. I think it should be heated to provide more activities.
As compared to many other locations in Napa in October, this resort met all of the needs - Fitness facility, plush bed, shower, suite. View of the golf course was great. The finishes of the units are becoming quite aged. Many of the fixtures and furniture seemed drab. The air filters need to be changed more often as well.
We had visited Silverado about 35 years ago. I don't think they changed the carpet or the decor in all those years. Everything looked old and shoddy. It definitely is not the luxury resort which we remembered, and as such is way overpriced. Their computer system must be very old as it took almost 30 minutes for us top check out while they were awaiting our breakfast bill. Although the staff was friendly, they did not seem well trained. Overall, it was a disappointment.
Location and staff The facility needs significant upgrade. Felt like it's a condo in 1990.
Quiet and tranquil setting on in a small golf course community Dated décor. The TV was from the 1980's.
The room although tiny,was nicely designed, nice bed Although property was on golf course, tiny room had no view of golf course, no upgrade was available-looked out on carport, parking in front of room not provided for paying guest, only "owners" - fitness center limited
Nice location Very comfortable rooms Pool on the small side for that size resort Food at wedding reception was disappointing Meat was dry and fish was mushy
Spa services and bowling
Spa services were great Hotel was very full and room was "upgraded" to a suite. Was not told before getting into room, suite was over Crush night club. Woken up at 12, 1, and 3 a.m. by drunk people yelling and leaving club. Despite calling front desk, noise continued. View from patio was of the building across the way and patio had a nest with dead bird inside. Not what I booked or expected. Had two previous stays here which were great. This was terrible and I never want to return there.
The room was lovely. The bowling alley and pool area is very fun. The newer area was clean and nice looking. Check in was quick and easy. Bell service was fast but not well informed. The pool area was dirty with trash apparent, the glass tables had not been cleaned from the day before and the cushions need to be replaced as they are stained and worn from use and sun exposure. We were charged two restaurant charges that were not ours. We had to make three or four calls to have it corrected. It finally was, but with no apology for the mistake, trouble, time, etc.... The older area of the hotel needs painting, the tile needs cleaning or painting, the carpet needs to be replaced and just generally needs a facelift to match the newer wing. The hot tub was not hot.
I've stayed here for both business and leisure now and love the cleanliness and staff! Free valet is great with plenty of parking on-site. • 20 minute drive to Downtown Yountville • Food at the pool and Siena are expensive
The room was very nice, clean, and comfortable. The location of our room was less than satisfactory. Much of the night their were noisey activities happening. We could hear the auction, music, dj, etc as if they were in our room with us.
The property could have been better kept. There were a few fix-it items in the rooms. The lounge chairs outside looked a little worn and dirty. It seemed like there had been a few parties that weekend but the clean up is key for all guests to enjoy. Those small touches could make all the difference.
The resort was beautiful. Lots to do on site. Nice cafe for breakfast/coffee. The resort did not honor the reservation for a two queen bed room as reserved.
The room was beautiful with nice decor. it was pretty specious with a king size bed and a pull out queen size sofa bed. The welcoming bottle of wine was great. The whole property was beautiful esp. with the winery facing hotel. Our only regret was no one came to clean up our room even when the "no disturb" sign was not hanging outside the door. One cannot turn on the shower while standing outside the bathtub. As a result, one has to go inside the tub, turn on the water and stay inside the tub to wait for the water to turn warm.
The staff were very accommodating, a big thanks to Rosemarie. The room was spotless and amazing. Outside was quiet and peaceful. I wish I could've used more of their amenities. A little far from wine tasting. Nothing else.
Hidden charges. No coffee in room. Keys didn't work. Phone kept on ringing, front desk was calling.
The spa was beautiful and the wine tasting with chocolate was great. Excitement turned to dread when we rolled in and it was off of Corporate Way, there is no place within walking distance and it feels very much like a corporate event space. We got engaged a couple days before and this was not the atmosphere we were looking for! At least I got the stuff done at the DMV that I needed to do that is a few blocks away...
Great customer service, beautiful courtyard and loved the complimentary breakfast. Ceiling was a little thin, could hear upstairs guests stomping around at 6am.
The facility was beautiful, much more than I expected. The cook to order breakfast was a bonus. Room appeared clean at first glance, but I dropped something between the couch and needed to move it. The floor had a layer of dirt and there was food, clothing and all sorts of other stuff. The pull out bed and extra blanket in the closet were both soiled.
Great place to stay! Stayed in a suite and the room was clean and large. Enjoyed the breakfast as well. Facilities were great, loved the pools and swans! Happy hour left something to be desired, but I can't complain about free alcohol and snacks. Parking was limited also but was never an issue
Much nicer than any other Embassy Suites that we have stayed at. Sevice was great. We had booked two double beds and when they didn't have that available, they resolved it by giving us two rooms.
This place needs to update its heat/cooling systems. The whole hotel has to be on either heat or cool in order to get your room where you want it temperature wise. I will not stay here again! The first room that we were given was like a dungeon, all slate floors and it was cold and dark, our second room had mold growth in the shower. Please read above. The free breakfast was great and the hotel looks great, outside
Beautiful Hotel!!! Breakfast was not well organized, i would rather pay for it instead
The free breakfast buffet was great. The managers happy hour every night was also very nice. The bed was decent The insulation between the floors is pretty poor. We could hear the people upstairs walking around. There was also some long-term stains on the towels that were in our room.
Room and breakfast. We were on vacation with our young children and while the facilities were lovely we could not enjoy them as pretty much the entire hotel allowed smoking exciting for one small outdoor seating area that actually included a sign 'designated for non smokers'. It really put us off returning to this hotel.
The breakfast and manager's reception were a good value. Location is very convenient to the historical downtown, where the majority of the restaurants are located. It was a $6 uber ride most nights. The location is also very close to the highway, making it very easy to get to the wineries. They didn't vacuum the floors! On the second day, we found popcorn next to furniture that we hadn't used the first day, and we hasn't eaten any popcorn. If you want a king-size bed, you have to book direct. And be aware - they say they offer rooms with two queen-size beds, but they're actually full-size beds.
The facility was glorious and beautiful. They even gave us a free upgrade! The cards kept getting de-activated.
The rooms were fabulous! menu in the bar was sub par for a hotel of this caliber
The resort was very nice! Rooms were clean and comfortable. Having our own balcony was an added plus. It was in a nice quiet location. We upgraded our room primarily because I knew my husband would enjoy having a fireplace, but there wasn't much of a fire - there were tiny blue flames that could barely be seen around the logs.
I am sure it will be nice when it is done. Help with our bags to our room never arrived, our shower was clogged for days, it was somewhat hard to find.
ameneties toiletries were there. We had to call for toiletries such as shampoo, soap.
Amazing spa. Great hotel, huge room and private balcony to enjoy coffee in morning or wine at night. Explore the property you will find many gems. Great location w/free shuttle to downtown napa. Not a single complaint.
Beautiful surroundings and Hotel very classy. Breakfast buffet low budget, ordered breakfast off menu next day and waited 35 minutes for oatmeal that never came, walked out.
We stayed in the one-bedroom suite (74 sqm). Very large and comfortable room. Very well furnished and equipped (washing machine, dish washer, two wash-basin). Lovely jacuzzi at the bedside. Comfortable dining table at the balcony - had a nice breakfast there everyday. Great location for Napa trek Walls are too thin. Noises from upstairs and next door are not insulated at all.
Great hotel! Big end nice room.
big room, free shuttle service to downtown, laundry, free wine tastings coupons, hot free jacuzzi, free bottle of wine somewhere old furniture, very noisy laundry (in the room), always lines on reception, almost everything extra is very expensive
The staff were very friendly. The housekeeping staff were exceptional.