Overview

Mercure Surabaya

Jl Raya Darmo 68 - 78, Surabaya 60264, Indonesia
+62 315 623 000

$41+

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Overall guest ratings

8.0/10 Good
Based on 1,760 reviews
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Review highlights

  • 10.0
  • 8.8
  • 6.3
  • 6.0

Good to know

  • Spacious rooms
  • Clean rooms
  • Friendly atmosphere
  • Friendly service

Nearby

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    About

    Mercure Surabaya is situated on the main route through Surabaya, next to consulate and government offices and tourist attractions such as the Tugu Pahlawan heroes monument and the zoo. Ideal for business and leisure travel, boasting easy access to Gubengrailway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, a coffee lounge, pool bar, three meeting rooms, a ballroom, swimming pool, fitness centre and spa.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Babysitting or child care
    • Business center
    • Car rental
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Wheelchair accessible
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Storage available
    • Non-smoking rooms available
    • Beauty salon
    • Express check out
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Free parking
    • Wedding services
    • Laundry facilities
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    8.0 Good
    Based on 1,760 reviews
    • 10.0 "Excellent wellness & sports facilities."
    • 8.8 "Great service."
    • 8.5 "Location is great."
    • 8.3 "Generally very clean."
    • 7.5 "Good breakfast."
    • 6.3 "Average amenities."
    • 6.0 "Average comfort."
    • 4.6 "Pool is below average."
    • 1.5 "Disappointing internet connection."
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    Overall Rating

    7.8 Good
    Based on 352 reviews
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 8.7 "Location is great."
    • 8.6 "Generally very clean."
      8.8 "88% said rooms were clean."
    • 7.3 "Good breakfast."
    • 6.8 "Rooms are ok."
    • 5.4 "Average comfort."

    Overall Rating

    7.6 Good
    Based on 475 reviews
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.4 "Location is great."
    • 8.3 "Good value."
    • 8.2 "Food is delicious."
    • 8.1 "Generally very clean."
      8.3 "83% said rooms were clean."
    • 6.6 "Average comfort."
    • 6.5 "Vibe was decent."
      5.1 "Only 51% thought, the hotel was modern."
    • 6.3 "Average amenities."
      6.1 "61% thought the building was acceptable."
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    Overall Rating

    7.5 Good
    Based on 774 reviews
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.7 "Location is great."
    • 7.5 "Good breakfast."
    • 7.4 "Nice rooms."
      8.8 "88% said rooms were clean."
      7.4 "74% thought rooms were spacious."
    • 6.6 "Average amenities."
      6.5 "65% thought the building was acceptable."
    • 6.6 "Average comfort."

    Overall Rating

    7.8 Good
    Based on 158 reviews
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.7 "Location is great."
    • 8.3 "Generally very clean."
    • 7.2 "Nice rooms."
    Hotel type
    Guests recommend this hotel for business travelers.
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Spacious rooms"
    "Clean rooms"
    "Friendly atmosphere"
    "Friendly service"
    data provided by TrustYou

    Recent Reviews


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