Centrally located in the town of Surprise on Bell Road at Grand Avenue. The hotel offers 86 guest rooms, including 33 suites. Also a conference room, business center, exercise room, guest laundry facilities and an outdoor pool with hot tub. A hot breakfast is included in the room rate, as well as complimentary wireless high-speed internet. Located just walking distance to several restaurants and shopping venues. Several world class and championship Golf Courses within minutes of the hotel. Ask about our large parlor suites for extended stays. This hotel is 100-percent smoke free. Pet accommodation: 20.00 USD per stay. Pet limit: 1 per room, maximum of 35 pounds.
It located next to a train track that sounds the horn at 2300, 0200, and 0300!!!!!!!!! Also our non-smoking room's bathroom smell like the Pioneer hotel in Laughlin. Heavy cig smell that the staff blamed on the vent system! GROSS!!
Clean. Nice pool/spa. Friendly Staff! Great Great Breakfast with hot items that changed daily - Annette is awesome!! Good location and close to shopping. Comfortable bed! Fruit and Coffee/Tea available all the time. Would stay again. Thank you Staff!
The front desk guy told us upon check in the hotel did not except cash payment but we found out upon check out that we could have paid cash from a different front desk person. He also did not run our credit card correctly upon check in.
The hotel is close to shopping center for snacks, and also a Barnes & Noble which my son really liked. Pool was clean water not to bad for being December
Proximity to the train
Friendliness of the staff and willingness to accommodate all my needs.
Clean rooms, good room service. Very nice breakfast with everything well-maintained and very clean.
Doors slam very loud, would be nice if they had some dampers on the doors to slow down and soften the impact.Window A/C unit is quite loud...shoots out frigid air evey few minutes then shuts off. Would be nice if the cooling was more gentle
Out of the way and not close to a big city.
One thing is a train goes by at 2am.
Located in nice spot
Nothing comes to mind
Morning hot breakfast was among the best I have experienced at this level. Attendant was friendly and remarkably attentive.
WIFI was non - functional during our stay.
The breakfast included fresh fruits, yogurts, hard boiled eggs, waffles, biscuits, eggs, meats and many other items. Our room was larger than expected. Everything was clean. The beds had plenty of pillows with a variety of firmness. Staff was friendly
One of the beds in our room squeaked a lot with every movement and was annyoing to the light sleeper in our group.
Close to where we wanted to be. Room was perfect. Staff was helpful when needed except when internet went out. Good breakfast options. Comfortable beds. Good window coverage to keep light out.
Internet from Matrix went out, had no internet for 3 days of this trip. This cost me money as I am a photographer for minor league baseball and could not submit any photos online during my stay. Train horn very loud. Breakfast stock not kept up at times.
Location was fantastic. Loved that it was close to Bell Road, which has everything. And the staff at the front desk was extremely nice and very helpful.
Although our room was very clean, housekeeping did not do a great job. One day we came back to our room and only one of our two beds were made. And nothing we used was ever replaced (e.g. towels, cups).
I have to say, as a business traveler, this place by far is the best bang for the buck. The staff was great. Thet really went the extra mile to take care of me, breakfast was by far one of the best I have had, and the metting room had everything we needed. I would suggest to everyone I know staying in Surprise, for business and fun.
Hotel was clean and staff friendly and helpful. Good breakfast with a staff member who really hustled to stay ahead of hungary guests.
Very good experience. Front desk personnel were friendly and helpful; hotel including sleeping room and guest laundry room was clean and neat, complementary breakfast was excellent with daily omelettes, bacon, and sausage in additional to the customary waffles, yogurts, cold cereals, and sweet rolls. The only potential negative I can think of is that there was only 1 washing machine and 1 dryer in the guest laundry room, which could have been a problem if the hotel was more full but fortunately we did not have to wait to use the machines.