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Hi... the comfort of the sprung mattresses was excellent,,, soft pillows wonderful nights sleep was enjoyed by my partner and myself ,,, the food was very good , local produce was used.. the reception staff excellent,, nothing was any trouble in actual fact we asked for an alternative route home missing out the M25 the staff looked up aa route maps for us and found a very good route home we had no problems getting home ... thanks to the staff... would always recommend this Hotel... A++++++
The staff were very friendly and the nlocation is perfect for what we needed.
Good location within the town, excellent interaction with staff. Bar food and breakfast very good Banging radiators during the night
The Table d'hote meals were very good and excellent value, Food generally (breakfast etc) was very good with a very nice restaurant, bar meals were also excellent value although the bar was a bit of a smokers fog. Staff at the hotel were extremely helpful and friendly.
A feeling of quiet comfort and welcome of the best country town type of hotel. The room service meal was not up to standar,and I should have complained but we were tired.
The food was of a good standard. It is dated and like many english country hotels
the room was a good size,clean,none smoking,the breakfast was good apples in the reception wasw a nice touch. the room did not have a dvd player
Freindlyness and helpfulness of the staff A little tired. Bedrooms need updating. Public areas very clean
Free Wifi availability No complaints.
Lovely small hotel with good facilities
Friendly welcome, real ale (2), secure storage for cycles, nice breakfast, quiet location
The male owner was attentive. When he realised my husband had difficulty walking, he gave us a twin room on the first floor, rather than a double on the second floor. The sheets were not big enough. They came out and I had to tuck them in all the night. When I booked, I said that we were vegetarians. When we came down for breakfast, I asked for the vegetarian option, as all I could see on the general menu was eggs. The manageress said "That's the menu. You can have fish." When I told her that vegetarians do not eat fish, she said that was vegans. If someone offers a service, they should know what service they are offering, and everyone, these days, should know what vegetarians and vegans eat. She was obviously so upset at this, that we were ignored from then on. She eventually asked if we wanted more coffee. I was given half a cup, my husband a full one. It was so blatantly bad-mannered we will never go there again.
Very comfy bed Bar area could do with a make over
Private run, friendly En-suite a little in need of fresh decoration
Friendliness of staff
The hosts were extremely friendly and welcoming. The room was very comfortable. It was a central but quiet location.
Medium size comfortable room. Bottled water plus tea coffee etc and sweets. Excellent shower and plenty of hot water. Wonderful cooked breakfast, fried bread and sausages were the best. Hosts very amiable and helpful. Very good selection of drinks at the bar. Close proximity to town with nice restaurants and public transport links to cities Couldn't fault the hotel in any way
The property looked old and interesting and the sort of quality we would normally try for The outside was miss leading the rooms were cramped, tired and more a bed and breakfast standard certainly not a good quality hotel. No way to wash my hair as no shower head in the bath! Had to use plastic cup.
Good location, rooms, facilities and attentive caring owners. A minor point - the guest information folder in the room could have provided more details about Swaffam eg street plan, history and facilities
Reception service most helpful Stain in barh room 2
Noise in the room thoughout the night - background hum
The convenience of all facilities on ground floor.The real aged look of the interior. It can never be `swish`. As we age ---------. When enjoying a drink in bar,and require a refill, the need to chase for the bar staff. but we try to understand `shortage of staff.`
I liked the central location. The TV didn't work so I was moved to another with a good TV, but the room was very cold. The old hotel had not had double glazing installed and the central heating radiator could not be adjusted. There was also a constant hum (from nearby M & S, I think) which was annoying at night.
Bedroom was well equipped and comfortable Certain staff not much into customer service (but one called Anna very good). Running very loud Friday night discos is not compatible with having guests who want to sleep!
Good location for my needs. Good bathroom. Hotel very tired and in need of renovation which seems to be in progress. Bathroom very good and clean but the bedroom quite the opposite.
Room was good size and the Hotel was close to local amenities The windows could do with updating as they did not supress the noise or keep the draft at bay
hotel badly needs refurbishing
I only agreed to answer 4 questions! The staircase handrail and breakfast The fire alarm at around midnight - no-one seemed to know what to do. The fire assembly point wasn't mentioned. It seemed to be assumed to be a false alarm even before the tampered box was discovered.
Central town location Rooms extremely tired and in need of updating. Bathroom in serious need of updating as very shabby. Had to run the cold tap for over 5 minutes to get any cold water to run out - presumably the hotel does not run on a water meter! A total waste of water.
Food was cooked well and good size portions We were unable to order anything to drink at the Bar even though it was only about 2:50pm on Saturday and we offered to sit outside, but were still refused, so we had to make a 20 minute walk to nearest pub! Breakfast only served between 8am & 9am even on a sunday!
The staff are fantastic, really friendly and helpful. The room was pleasant, clean and comfortable. It had all the basics including TV, towels and shower gels, etc. Really reasonably priced.
Location, hotel layout, size of rooms No desk & chair in room (Using for buisness therefore needed desk/chair as work space)
The staff were extremely helpful and the food in the restaurant was excellent
Friendlyness , rural location, food quality. room cleanliness, very dusty all over.
Friendly staff, quality of the food, breakfast was excellent, valus for money Tired looking bathroom and shower. The biscuits in the room were so old they were soft. Only 3 cheap coat hangers in the room. No guest directory. These are only minor points but they are what makes the difference between good and ok
Very nice to have accomodation independant so you can come and go when ever. room was very cosy had a sofa which was nice so we could sit and watch tv insetead of laying all time. chef for breakfast was so friendly. check I was simple and quick. was nice and peecefull. very recomendable stay. Bathroom was cold
We have stayed there before, and enjoyed it, the food is brilliant,and the bar staff and the ambience in the bar and resturant is great.
Surroudings, staff and good parking The room I had was ruined by smelling very strongly of damp, also the decoration around thew lower was was decayed (Lodge)
Staff very polite and extremely helpful, Great service and value for money
Great breakfast, lovely comfortable bed.
The rooms are very nice, with everything you could need.
The retaurant in the hotel had quite a limited choice on the menu but the food was excellent nothing
The staff where very nice I found it strange you could only order half bottles of wine with your meal
Our stay at Strattons Hotel was fantastic. We stay in expensive hotels but this one had little special touches, like nice bottles of wines in the room, a decanter for you to help yourself. Lots of careing touches. The staff very helpfull, food was perfect. We had a wonderfull time. Would go there again for sure. Well done strattons!! Sorry no bad points!
Well situated for our requirement to go to " GO APE " for a sponsored event. Quiet and pecefull surroundings. Convenient for local shops, restaurants and pubs. Friendly and helpfull staff. Trouble free booking. Will neede updating in the very near future but still had character.
Breakfast was nice Building needs lots of attention inside and outside. Some of the staff were pleasent. The one thing that was infuriating, was that some guests were out the front of the building smoking/drinking and shouting at the early hours of the morning and kept me awake until at least 2am, not funny when you have to be up at 6am!!! A complaint was made to a member of staff in the morning, and nothing was said by them.
would NOT recommend this hotel to anyone.
Comfortable Room remove the marquee, clean the windows, redecorate in places.
nothing at all not a very good experience, toilet and hot water not working.
The room was comortable and clean. There was plenty of parking space available. Although the breakfast was buffet style it was of a good quality. The room was a little cramped, the additional single bed, which we didn't need, didn't help. The service at breakfast, replenishing the buffet, was slow and tea wasn't offered. Having said this, given the fact that the waitress doubled up as the receptionist I thought that she did very well.
Very little Poor staff, dirty rooms, shocking food
General atmosphere plenty of parking excellent breakfast position in the high street None
Friendly staff very accomodating. Hotel needs updating old tired decoration.
It was convenient to our place of business. The breakfast on the friday was poorly prepared and unpleasant. Saturday and Sunday were much better. Saturday night therev was a rather noisy Karaoke in the bar below our room. This is not the quality country hotel that the website suggests.
Location,Cleanliness,Service,Great value for money Evening meal in Pub was slow service and dissapointing
Excellent facilities and first class breakfast
The opportunity to use the Spa is a big plus for me There was nothing that could have been improved.
We had to change rooms due to the extremely unpleasant odour of cigarette smoke. We understand the hotel is now non-smoking, however rooms previously designated require attention to eliminate the odour.
I asked for 4 pillows and got 4 pillows The bed was too high I had to use a chair to get onto the bed.
Very spacious room with king size bed, comfortable armchairs, quality furnishing and own patio area overlooking well kept gardens.
Lovely room spacious clean and comfortable. probably the best sports centre I've visited as part of a hotel deal especially the pool and again all very clean and well run. The pub on site had a good atmosphere and live singer when we were there. the location was ideal for visiting the town centre and also surrounding countryside. We weren't able to use wifi in our room but there was a computer in foyer which was easy to log onto, fast and free.
Very spacious room, clean, comfortable and well decorated. Lovely grounds with patio overlooking a tidy, well presented garden. Excellent dinning facilities within the elegant dinning room which was luxurious without being pretentious. Friendly, polite staff were helpful without smuthering and made us feel special. Good location, pub and health suite on site with wide range of health, fitness and beauty treatments available.
We went for our honeymoon, the staff was excellent so friendly best bed we ever sleep in, extreme clean, fleet pampered and homely lovely to walk into the garden and the view was nice. The Spa was excellent again felt pampered and extreme clean and fantastic shower and changing facilities. We will come again. The best friendly staff at a hotel. I have to say not once did anything anoy us not one little thing.
A good, friendly, seemingly well run hotel in a good location for sightseeing in the north norfolk area. The farmers Arms pub closing at 11.00 on weekend nights.Although the residents bar was open it lacked choice and atmosphere.
Staff on arrival was very nice and friendly. The room was a disgrace and should not be sold. The bathroom and towles were so unclean I chose not to shower. Lampshade missing off the wall bed was very uncomfortable. Stains on the funiture and walls. I stay in hotels a lot and this one is the worst for a very long time. Dissapointed becasue I expected more from Ramada.
Mistake by bar staff allowing us a bottle of Chablis for the price of a Pinot. Sure the scrambled egg was powdered like war time. I have not read the guest reviews but have answered"yes" below
Cleanliness of Hotel Not enough tea bags and window clasp broken
Easily found and accessible, comfortable room, quiet night Slightly disorganised at breakfast, but there was apparently some kind of crisis happening
The were very helpfull always cheerfull and willing to go the extra mile. Would recommend to anyone looking for a quiet comfotable place to stay. Could need a small renovation.
Convenient location, recognised level of service and standard Stained underside of top bedcover
Evening meal in the restaurant. Cleaniness of the room.
My sister's 50th birthday celebration.
convenience of being near main road Food in the restaurant was disappointing. Generally thought the hotel was in need of some refurbishment-i.e. carpets,mattress. Delay in checking out as meal from night before had not been added to our account-only through our honesty was it included in payment.
Everybody was most attentive,pleasant and cheery!!
Welcoming, warm, comfortable, nice food, pleasant staff (if a little stretched!!), good location for my trip Air freshener in room over-powering and noisy! Would have preferred a shower instead of a bath (small point and not a bad one)
The food was excellent. Could have done with a few more vegetarian options on the bar menu though.. The room. We got there and we were quite impressed, initially. Then we were shown to our room and were taken out to the garden where we were shown a prefab attachment. It was comfortable enough, but a Premier Inn would have been better value.
The staff were excellent nothing was too much trouble Booked 2 deluxe rooms and 1 had a broken bed (didn't say anything as only staying 1 night but I did expect better) also only baths no showers
The staff were friendly and helpful. We would stay there again The room we stayed in was clean and plesent but could do with updating
Having motel type rooms with parking outside the door Plenty of hot water, but low pressure, so difficult to have good shower. Lovely hot baths though.
what we expected - location excellent; staff helpful, owner went out of his way
comfort and location
lovely place with great staff those bloody saniflows in each bathroom buzzing all through the night
The personal service, location, good food,comfortable bed. The bedroom room ,the furniture a bit dated.made the bedroom quite dark.
Our 15 year old enjoyed a long lazy breakfast where he was well looked after. As we don't usually see him at this hour it was lovely to see him relaxed and happy!
Excellent food, good service, very friendly staff and a genuine warm welcome from the staff Nothing
Location, service, location and garden. Did I mention the superb location?
efficient staff with sense of humour
friendly staff quiet setting open all hours low ceiling
Room, very good food with excellent menu choice and prices, very helpful staff, superb views and location
Friendly atmosphere and very helpful staff.
There was a homely atmosphere and the staff genuinely seemed to care Not enough parking space
The staff ( and one or two in particular) went out of their way and above and beyond good service for us! re: the next question about guest reviews-I would have to check back on the website to see what was said. if anything they might not have reflected just how great the staff is. (sorry this is not the right place to put this)
The room was beautiful. Everything was very clean and tidied everyday. The staff were very friendly. The room refidgerator did not work.
Clean, large room. Recently redecorated The corridors were dingy
Good location for city centre and a good cooked breakfast.
Very friendly welcome: clean and tidy room and hotel: good location within walking distance of town centre. Hotel difficult to find in the dark! Parking was not very convenient (on side of hotel driveway, with a possibility of blocking neighbours' premises): Double bed in what was really a single bed-sized room, so room was congested: use of sheets and blankets rather than a duvet (my personal preference). However, none of these was of major significance.
Good bar food and selection of ales
Very nice & pleasant stay. My husband had to have a separate room due to the "family" room being double booked but we were given the same rate as quoted and it was the location we needed so went ahead. The hotel did apologise for the inconvenience and we still had a pleasant stay.
The Staff and food are wonderful. Quite location.