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Location & comfort
The staff were exremely helpful and cheerful. The breakfast facilities and food were of the highest order. Unable to turn off bathroom tap but contact with the main desk resulted in an immediate response and a satisfactory resolution. Did overhear French guests not being sure of the proceedure at the breakfast bar.
we had a pleasant stay the staff were friendly and polite and we would definitely stay there again. Powercut.
The room was very nice and bright and very clean. we all enjoyed the pool. The electric went off in the evening till 6 in the morning, I was pleased we went out for dinner but on return to the room it was in darkness and had to go straight to bed because you couldnt see anythink.
This is my third stay at this hotel it is well located for trips to London, Bluewater and Bexleyheath shopping centre. The rooms are clean, spacious and comfortable. I like the fridge in the room and ice making machine in the corridor so you can relax with a glass of wine in the room. Check out is fast and efficient and breakfast is good. No complaints
Room & service No drinking water,fruit etc., in a premier room
Very clean and spacious room. Good quality food. Hotel was going through refurbishment - it was no problem but meant it was not as its very best. No instructions on arriving by train - I tried to walk to the hotel from the station - a serious mistake!
Staff excellent Restaurant menu, limited choice of "1970,s" food. Disappointing for a supposed 4star hotel
We stayed as I had arranged a surprise 95th Birthday Party for my Father. We found all members of staff to be most helpful and couldn't do enough to help us. The food was great on the evening of the party and the breakfast was wonderful. We has my son's wedding reception at the Bexleyheath Marriott enjoyed it so much we decided to do my Dad's partry there. Would reccomend it to others. No bad points.
The room was very spacious,comfortable and clean! Everything was very good on the whole
The cooked part pf the breakfast was not freshly cooked that morning. Evening menue is too rigid.
Excellent access to Motorway network Excessive noise from adjacent room.
It was clean and reasonably priced Quilt was a bit small
Only brief overnight stop on a long journey so really not able to comment Very warm
Staff were very polite and helpful. You recieved a warm welcome. The breakfast was excellent and the rooms comfortable and clean. There was a children's TV channel. The rooms were hot, but steps were being taken to address this.
The staff were very polite and the rooms were clean and comfortable. Charging silly money for in room WiFi is a long term grudge of mine with all chain hotels and the breakfast was appalling - only a few sausages and some bread as a warm option and no interest in providing anything else despite there being an hour of breakfast remaining.
Nice clean rooms, great location, very friendly staff (!!) Dinner, at the time only 2 staffmembers were available for the entire evening, and they had to do the whole process (cooking, serving, taking orders etc.) which took litteraly hours for us.
quiet, clean, comfortable, good breakfast, friendly staff and a good price if you opt for a room with a view of the Dartford Bridge which we did, be aware that you will get some road noise - it wasnt enough to bother us but might be if you are a light sleeper - but it's worth the noise for the view.
Ease of access to M25. Unfriendly staff, unhelpful staff and generally not enough staff. Could have got the same overnight stay at similar Hotel across the way for half the price and might have got a smile thrown in for free.
Location, ease of acess
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
it was good for the money. i didn't like the tiny bed
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
As expected in any Hilton all very good, ex room is big at last a big telly with lots of stations, lovely food and staff. Lack of pictures on the wall, bit drap with none. The taxi service (All Night) do not use very late and dirty
The breakfast was lovely, and the serving staff was excellent! Again, the woman at the reservations over the phone.
Reception took care of error pleasantly First room allocated had one double bed, not 2 as confirmed on the booking
Location, comfort breakfast price fitness facility pool spa steam sauna Nothing
Greeted warmly by fab man on reception. The food at Dartford Hilton is over-priced considering quality. I have stayed several times and am always disappointed with room service, but there is nowhere within walking distance to eat elsewhere so always end up ordering something at hotel. Shame, because everything else there is always first class. X
Good service, large room and good value. Good double glazing kept out the traffic noise. Hotel is a bit tired and faded. Really for overnight stops only.
Being able to use the swimming pool That the evening menu or at the very least the price of the buffet dinner was not available until very late in the evening
Room/Bed very comfortable. Ideal location for shopping at Bluewater. Breakfast good and enjoyed pool facilities. All staff we meet were excellent. Dissappointed Wi-Fi was not free.
the late check out is fantastic, the pool and steam rooms are a nice add on but in need of refurbishment i have stayed here three times and each time they have had no record of the booking or room has not been ready. compared to premier inn it is long and protracted
Room very spacious Breakfast expensive for what we got.
Although this was a brief overnight stay, we could see that the facilities, including the swimming pool, looked excellent. We thought the staff were extremely helpful and friendly, which is an important first impression.
ease to get to from blue water shopping centre clealiness of the rooms lots of fly dirt in the bath and around the taps
the spa, the bar and the room service was lovely The cost of breakfast was automatically added to our bill. However they did remove it when we pointed out that we had not had breakfast
Very comfortable bed! Room was excellent however the bathroom was looking very tired and would benefit from refurb.
Staff very good, breakfast very good, an enjoyable stay Breakfast staff although very helpful and nice forgot napkins, then supplied tea with cup, saucer but no teaspoon. Supplied toast but no butter etc. Little things but slightly annoying having to keep asking for items.
cleanliness and very helpful and polite staff none
Good quality standards, friendly, efficient staff The 'Wifi' system to connect to the internet was not avialable in the rooms
The location Yes plenty. No hot water to shower in the morning. Reception and housekeeping didn't answer the telephone. Breakfast was pandemonium.
was a great location by bluewater, clean and good value for money
Warm rooms, friendly staff It's a little out of the way, but this is reflected in the price, so is understandable.
Easy parking, comfortable bed clean room Prices of the meals are a bit high, also not always hot
friendly staff, willing to help, close to amenities
The cooked breakfast was the worst quality I have ever experienced and I'm not a complainer! Camponile better at Continental offering
we were having a drink in the bar and was told at midnight that we had to leave as the bar was being shut up.....we hadn't even finished our drinks!!!!!
Too bad the price did not include breakfast!
nice and warm in the room, one night it was very noisy in the corridor..
when i left the quality of the room wasn't to my liking and i didn't find the staff very friendly or helpful
Efficient systems. Overall excellent value for money. Clean, all my needs were met. Staff level of English especially in the restaurant is not adequate. The bar area is too smoky to eat a bar snack and therefore I was forced into the restaurant. (Better air circulation and filtering?). Requirement to pay cash for dinner might be a ptoblem sometimes. Coffeee machine at breakfast not working
Friendly, helpful staff. Very comfortable rooms & well cooked & presented food. no
Excellent staff and very good breakfast. Too many noisy late night functions on weekend nights, no air conditioning, inaccurate bill at the end of stay and 2 nights in a room with an extractor fan on all night on the other side of the wall by the headboard!
Please write at least 15 words beautiful location in a very convenient location for my business meeting. Nothing too much trouble for the hotel staff and the room was lovely.
Service was excellent - friendly, efficient staff. The bar menu is very good value and the food/ambience excellent. Room (luxury) was spacious with large, comfy bed, cafetiere coffee and a large bathroom, excellent shower. I got a bargain of £109 for this room which definitely influences the positive review. Soundproofing between rooms not the greatest but it is a converted house. Some noise from neighbouring rooms - a very boorish customer/s in the bar. To the staff's immense credit, they handled him well (he was harmless but drunk) and it was fine once he rejoined his party somewhere else in the hotel.
Spa, rooms, lounge area all fantastic and the spa therapists were very good.
location food, over priced
The gardens and Spa. The rooms were to a very high standard. Food expensive apart from breakfast which was reasonable.
Staff were very helpful
excellent room bed to die for. only two things food & drinks way over priced. but a lovely place lots to see nice to walk around grounds are so pretty, gym needs a little updateing but still good. the staff was great. so yes a great place to stay
everything the noisy people in the next room
Very nice room with all the amenities you would need for a short break and tastfully decorated. Drinks at the bar abit expensive
everything about the hotel was good
Friendly welcoming staff The Stairs (too many) particularly for the elderly/young children
We needed to stay near Brands Hatch race circuit - this hotel is ideal and excellent
Turndown service, dinner and breakfast service (lady in charge of breakfast service - may have been the duty manager as was suited- receives a special mention)
We were welcomed upon arrival and given the most beautiful room. Our meal in the restautrant was superb along with excellent service and very friendly waiters. We ordered breakfast in our room which arrived on time and piping hot. Just wonderful. We will definately come again and probably for two nights next time. Nothing to dislike!
Easy access to Brands Hatch race track via the Paddock Entrance. 10 minute walk. No hassle with traffic when leaving the venue.
The little touches like the DVD library. The restaurant staff were terrific as were the front of house staff. The cooking was also very good indeed. The bar man who seemed to think you made a Pimms simply by putting a measure of Pimms in a glass. We were charged separately for the lemonade which is standard in Pimms, which made for a 7.50 price per drink. Apart from that minor niggle, no complaints at all.
The bed was comfortable. The pool was closed which was very disappointing as was one of the reasons we booked this particualar hotel. The carpet in the room had cigarette burns on it (in a non smoking room). There were no robes on arrival so we had to request these. The hotel restaurant was absolutely appalling - the waiting staff were unprofessional, the food was cold and even when heated up (on request) was presented terribly and just wasn't very nice at all - we were both unable to eat our main courses. There were no offers from staff of choosing anything else from the menu or discounting the bill. Very disappointed - especially as this was booked for a special occasion.
Very helpful staff, great grounds, good food Should have a full a La Carte menu not just just choice of 3 or 4 courses
I enjoyed the spacious room and large bathroom. It was very romantic and warm.
Breakfast - Room was of a reasonable size Reception - appeared 'phased' by situation including dog which property's web-site said were welcomed at no extra charge and this was found not to be the case! Room, although reasonably contemporary was beginning to suffer from the usual British disease of lack of maintenance and care!
The decor; comfortable bed A smell of smoke permeating from the bar beneath the room.
Room was very nice good size & very friendly staff I think it was a bit over priced £90.00 seems a bit expencive for a pub. Breakfast the fresh cooked was good but continental a tad tight hardlt anything.
A very good location in the park area. the food was excellent and the staff where very helpful. No would use this hotel again.
Within walking distance to the venue where our function was. We were told that the room was one of their luxury rooms, not sure where that idea came frrom. Carpets up the stairs and in the room were very dirty, room size ok, old sash window that was permanately open, mind you it was so very hot and stuffy in the room all night that we would not have wanted in closed. Room passable certainly not luxury!
Property in very good condition & clean Book a double room online, on arrival find that there was only a twin available
Most importantly the duty manager was an absolute star! She made really all effort to make us welcome and was very efficient indeed! A service with a smile and personal touch that you can not find very often anymore. The room was excellent apart from our little problem in the night everything was brilliant. Plumbing! The radiator in the bathroom was banging all night which limited our sleep to a couple of hours max and unfortunately marked an otherwise superb stay down.
The room was a very good size and so were the on suite facilities.friendliness of all staff was good The bedroom carpet needed to be cleaned or changed
Friendly helpfull staff. Good food. Parking could be a problem.
It was quiet and clean, i only used my room and not the rest of the hotel. I was allocated a twin room, even though i booked a month in advance, and had to sleep seperately from my wife.I would have liked the opportunity of booking a double from the outset. if i had known it was going to be a twin i wouldn't have stayed here.
Comfy bed Cost not good value
Convenient to my planned activities. Good reception staff who efficiently cleared the necessary paper work. 1. The corridors smelling of cigarette smoke. 2. Our room smelling of cigarette smoke and no air freshner in the room despite asking for some. 3. Our friends had to request a change of room as theirs was designated a "smoking" room. This meant our party were not on the same floor. On making our booking we had not been offered non smoking rooms. We had assumed all the hotel would adhere to the non smoking rule throughout. 4. Limited evening meal menu - all options were cancelled in favour of an Italian evening despite having been offered a varied menu on our arrival.
Excellant stay None
It was clean and comfortable. The bed was a bit too spingy for me as I have a bad back.
Easy to get to, and lovely gardens to rear- however Hotel does not make the most of this amenity, it is difficult to work out how to get out there and when you do you have to climb past tables and chairs. Hence on a beautiful sunny day most people were sitting indoors in the rather dark lounge area while I had the lovely sunny gardens all to myself!
The peace and quite & spacious room, location, the cheaper version of paying for breakfast on arrival :-) Was on business, arrived after 10.30pm (5hrs travelling) got room service, wrong wine sent back got changed, mix up over credit card everything seemed to be paid for seperately? ( why can't it just be charged to the room?)
I would like to see decaf coffee in the rooms. Also when going for breakfast, nobody told us the routine or even offered coffee/tea, I had to ask after having fruit, halfway through cooked breakfast, even waiting for the toast machine to toast 4 slices of bread!
There was good parking facilities and it was easy to check in and out. Staff were helpful without being obtrusive. It was an excellent location.
Price & professional staff
Too many to mention!! Review has already been left on trip advisor that touches on some of the low points!
The rooms were comfortable and clean and we had a very enjoyable stay. The hotel could be a little bit tricky to get back to using public transport. It was easy to get into the centre but not as easy to get back.
Breakfast Far from undeground, too cold in the room, absence of tableware
Nice friendly staff with spacious room. Excellent Halal Breakfast and free wifi+parking was a bonus.Close to Ilford Town centre and shops. Rooms could do woth some renovation.
Value for money it is not luxurious but it is clean friendly with excellent breakfast. Water pressure seems vaiable over 2 stays
Smoking allowed in room No bathroom. The toilet was in a closet, and the bathtub in the bedroom. The breakfast was very poor. You could feel the springs through the bed.
With the price you get this hotel room for, everything it offers is a steal deal. The hotel is located in a calm area but not far from the train station or the center of Ilford. It is very clean and the room service is done everyday. Excellent Wifi and that is free!! I will definetly stay here again if I come to Ilford and ofcourse if the room rate remains within the current range. [Note :The hotel may accomodate the guests in different buildings around the main building and you need to go to the main building for the reception or for breakfast which is like taking 20-30 steps from your room!! No big deal though!!] Nothing
helpful reception staff
the tranquility and proximity to high street and above to reaching the excel centre in time. saturday and sunday breakfast is servered earlier and the dinning room doors are locked very early in my opinion. I dont think it is necessary to lock the entrance of the dinning room. On wednesday when i was checking out, i went to deposit my case at the dinnig room according to instructions i got from the front desk but to my greatest astonishment i found a male member of staff smoking in the dinning room by the breakfast counter. I think it against policy.