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the room we were upgraded to was excellent, the receptionist who delt with our complaint about the original room was excellent. the room we were given to begin with was way below standard and if we had had to stay in that room and not have the option of upgrading it would have turned a very good stay into a very bad one
convenient location and excellent breakfast. Room was comfortable. Carpets in corridors were not clean, room was a bit dusty. Ridiculous price for internet connection. The whole place apart from restaurant needs tidying up, and perhaps re-design.
the spa and the swiming pool room to small, no internet conection, a bit rundown
The reception staff is helpful. There is no refrigerator and smoking smell in non-smoking room.
swimming pool over priced for the quality of the room
Swimming pool/spa While in a non-smoking room, the corridor we had to use to get to our room stunk of cigerette/cigar smoke.
Swimmingpool is very nice.Breakfest was excellent. Familyrooms for stay with children. Why did you not mention that slippers and bathrobe are obligatory and that you have to pay 12 € to rent it.Idem parking 5€ per night
Really nothing Very applicable!!A misearable room,no services,old and weary towels,no tissues paper,no room service.Maybe can be considered as two star hotel!!!!
Location excellent None
This hotel was awesome. My family and I stayed in a family room that was pefect. It was close to downtown, the shopping, and the Christmas Markets. The staff is very friendly and most speak multiple languages. Breakfast Buffett was also good and worth the 12.5 pp. The restaraunt is very pricey.....plan to eat diner else where if you are looking for value.
The quality of facilities, for example the bar and restaurant
just for the weekend overnight and excellent breakfast buffet a very nice hotel
Coffee making facilities in the room would have been nice.
Very good bedroom. Wide choice of food in restaurant, which was excellent quality and reasonably priced. No
the customer service of the hotel staff overall was very poor not very happy with their attitude especially the restaurant staff restaurant and bar
Room was comfortable, restaurant open long hours, convenient and easy. It's not cheap, no free internet access, and not very personal, but it does what it does efficiently
The breakfast selection and quality of food were great. The bed was comfortable. Parking was free. Good value for money! The towels were kind of worn out. Internet was not free.
There was some refurbishing going on which made me wake up early. However, the staff treated this in a good manner afterwards.
Easy access from motorway. No airconditioning. Too much noise from motorway. Unattended water leak in bathroom.
Relaxing in the SPA, enjoying healthy food and visiting the village. Carpet on the floor. The room was clean but the terrace was dirty. Staff not always responding to the client's needs. Old fashion rooms and bed not really confortable.
it is a wellness hotel which means you relax and enjoy the tropical surroundings, warm water and spa treatments
Love going to breakfast in a robe and not putting on real clothes the entire stay! Liked being able to use spa, robe and towel even after check out.
February is a quiet month in which you can enjoy all the water and heat in a very comfortable way. Themae 2000 is build on a beautiful spot, it supplies views and it is surrounded with some impressive big trees. The building is a great design and the sauna's are among the best in the lowlands! The system with a keycard for the door and a paper card with your roomnumber for the restaurant does not work. You have to take both into the spa. Apparently the staff is working on this problem. I hope they will develop or purchase a system with a wristband or a pin that opens your door and can be used in the restaurants and does not show your roomnumber. I don't get it why you have to get dressed when you want to be into the swimmingpool area.
clean, calm and relaxed nature of the hotel and facilities. Not being able to make a tea or coffee in the rooms.
A very comfortable hotel with a fantastic breakfast
It was very busy and could have used more staff on duty, some staff in the restaurant areas could be a bit friendlier, although others were very good. would be nice to also have hot water pool on the 'sauna' side
The Spa and hotel facilities all under one roof
Everything was wonderful, we enjoyed hanging out in our pool-bath robes. It was a very relaxing get-a-away. Staff was great. We will return
Wonderful facilities, efficient staff and good food. We have been going to Thermae 2000 for 5 years and it has never disappointed. Much better than equivalent British spas.
excellent renovation and architecture, very nice surroundings the hotel could use a full time concierge. the information given by the receptionists was not accurate, and kind of ruined our night (wanted to go to valkenburg christmas opening and told us that it was not open. Stayed in the hotel and missed the opening of the Christmas fair and the fireworks)
gardens,buildings,rooms,restaurants,staff,setting in the countryside,all excellent. no
spa facilities and the luxurious feeling of the room (we got an upgrade to a suite appartment) two barking dogs in the room next to us
The apartments were well appointed, restaurant excellent, and the grounds beautiful. A bit of an effort to get to without a car, although the shuttle service to Maastricht station was very welcome. Staff very helpful and attentive. Also very interesting with St Gerlach's chapel and museum on the grounds. Stairs in the apartment were quite steep, if you are at all incapacitated ask for a ground floor room.
Nice environment Nice dining room Good food Room is not confortable Old fashioned Too dark
Large junior apartment suite was well furnished, including well equipped kitchenette. Grounds were nicely done and provided a very peaceful setting. "King bed" was really 2 twin beds stuck together.
The grounds and the facilities were beautiful. I would have liked the breakfast to be included in the price of the room.
The junior suite was a private as your own appartment Nothing
great staff, always willing to help with even the most ridiculous requests...bistro dinner and buffet breakfasts were great
Your booking.com reservation did not come through: there was none! What happened with the reservation?
First I was given the key to an already occupied room. Then I was given a room on the first floor - very loud, and not secure (windows open onto the flat roof, accessible to other guests.)
friendlystaff location clean and tidy room good chioce of breakfast no
Very effective heating ! Friendly and helpful staff Bed linen was clean, but a little discoloured
The araff were nice Very old,need to make renovating in the breakfast and dining room
The new building is pleasant, nice rooms and bathrooms. In the older part of hotel the rooms are not so charming. Good selection for breakfast.
The bedroom, the hotel staff and the location of the hotel, which was perfect because it was only a 10 minutes' walk to the train station and it is just 20 minutes from Maastricht. The restaurant. You are not able to order your dinner a la carte. Only a 3 meal-menu.
You get buffet breakfast and its only 10 min walk to the nearest train station The service wasn't good. I had no t.v in the room, had to ask 4 times! and it took 2 days!
The hotel staff, which was very friendly and helpful. I stayed in this hotel for the second time. The first time I had a room in the new part of the hotel. This time I had a room in the old part. The rooms in the old part are very small and not so comfortable as the new ones.
Good location, close to train station. Decent breakfast. As expected for what we paid. Room door lock was not secure. The lobby was full of cigarette smoke. No front desk staff at 7:15am when we wanted to check out.
The braekfast was good. The room was bright, clean, and roomy. The bathroom was clean and modern with plenty of hot water. The hotel is real close to the train station. I would stay there again. Not much I didn't like.
Convenient in terms of transport and the counter service is good. The bartender is entertaining. Poor facilities such as no curtain in the bathroom - the floor is wet after bath; no internet connection, no water boiler in the room; I would rather to pay more to have these basic facilities.
Information on train service, local site seeing / walk tour map, etc. Should allow guest to use atleast two hours after check-in time, if required.
Quiet environmen, but close to transport. Yes, lack of internet. Only one computer terminal available for the whole hotel. Wireless network would be ideal,
The very friendly and helpful staff, all of them, you should be congratulated on your staff training! The breakfast was OK but having to walk all the way to the buffet and back to your table was a bit much. Could the breakfast bar not be in the middle of the vast room? The dreadful music, a bit thighclapping and hopsa heisa.
when I came from out side at 4 pm the room door was opened and the towels not change the bath romm was not cleaan.
Management and staff very helpful with particular praise towards bar staff for their good humour and making a party atnosphere
Hotel's close proximity to Valkenburg rail station and city Centrum and free vehicle parking in a private lot at the hotel. Bathroom was clean. Most staff was friendly and helpful. Room and hallways in our wing of the hotel had a decidedly musty smell. Hotel should add some security to its one guest-accessible internet computer; a user (probably a guest's kid) apparently had been able to switch the default wallpaper to an inappropriate and offensive image.
The addition of evening entertainment was a bonus
The manager was very accomodating and the food was excellent. Internet web key did not work, very difficult as I was on a business trip.
The restaurant was excellent - small menu but beautifully cooked, The staff were charming & very helpfull. The rooms although small were clean & stylish with views overlooking the local counrtyside, Small rooms were a disappointment - also when the wind is in the wrong direction the local 'smell of the county' was overpowering if you were sat on the terrace with a drink.
Near to locations I needed Small room for price, would have expected more. VISA didn't take so I had to find an ATM to get cash (using the same card). That took about a hour to find and return, time I didn't have to spare but had to use.
The staff was extremely friendly and helpful. The room was newly refurbished, comfortable, and quiet.
The hotel has a very nice and relaxing atmosphere. Very enjoyable. The restaurant is very good but it just takes too long for getting your meal. It is ok if you want a long dinner but if you are trying to eat a bit quicker this is not the place for you. I was waiting there for 2 hrs when ordering just a starter and a desert.
Lovely Hotel, in a rural setting. Internet didnt work in the rooms, neither did the telephone.
Beautiful hotel with great breakfast. I'd like to stay here with my wife. Seemed like a romantic place. Floor outside my room was very creaky, and you could hear everyone who walked past. But it is an old, renovated castle.
The restaurant is very good. The overall atmosphere is very relaxed and a great place to be for business or relaxation.
The hotel is an interesting building in a rural setting The menu did not offer anything outside of a gourmet offering
Vey individual and stylish
Breakfasts were excellent and the staff were friendly and helpful. The lounge, breakfast room and bar area were beautifully decorated, and it was lovely to have a space where one could sit and relax. Smoking is still allowed in public areas in the Netherlands, and as non-smokers we found this a problem- unfortunately the smell from the bar travelled all the way up to the room (on the top floor).
We picked this hotel because we wanted to be near the town centre for the christmas markets, the hotel was perfect and we would stay there again.
Very Convenient, good off road parking, good value breakfast
staying in a castle was very special
The location is perfect - close to nature, near the natural park (we've seen deers here). The castle is also very picturesque (expept the new connected part of the building with the lift which is nothing common with the castle). The personnel speaks very good English and very helpful. Common areas are very rich decorated and you feel yourself in a real castle here. The breakfast is not very varied but of a good quality products (the view from the restaurant is also great). No sound isolation (you can even see lots of light from the door at night). The light in the bathroom can be switched on only together with the ventilation which is very loud - at night you can't use the light. The stairs extremely scratching (but beatiful) and the lift (we used once) is a challenge - extremely slow and you will be feared a bit :) The restaurant was closed on 8 p.m. (as all in the area).
The service was excellent and the hotel staff was very friendly and very helpful.
The stay was an unique experience, the atmosphere uncomparable and the whole thing just, literally, wonderful !
The environment Not very helpful
The staff where very friendly.
Dinner (Menu) was excellent! The location is the centre of the city, and it was very quiet. The toillet and the shower cabin don't have enough space. Man feels very tight.
The breakfast, the place where hotel is situated ( very near center but no noise), small hotel We were surprised by small size of the room. This is also reason why we find value for money "fair".
Wished we could have stayed longer, wonderful hotel really cosy, clean and welcoming, continental breakfast was huge.
Friendly receptionist. Pre - arranged parking. Good breakfast. Good central position to the town centre. Rather tired decoration in our family room. Cramped with adition of bunk beds which had no ladder, or side bar to prevent a child from falling out (would not have been suitable if our children had been younger). Given one bottle of shower gel for 4 of us (to shower with each twice !) This hotel was expensive for an overnight stay, it had rather off putting list of 'rules' in the welcome brochure in the room and was old fashioned in its attitude to families
Pleasant service and atmosphere,set menu dinner was good value Excessive street noise from local bars probably due to Hollands participation in UEFA football
If you are visiting Brunssum, or if you enjoy golfing, this hotel is excellent. As far as I could determine, every room is a "suite" - i.e., bedroom and large living room. The living room has a nice kitchenette and dining table. I didn't expect this, so it was a nice surprise. Also, although the kitchen is presently being remodeled, the meals the hotel could offer were excellent.
Reception very helpful and friendly Please thank them
If you like golf I'm sure you'd see the benefits of being here. The front desk staff were friendly No free wireless, bizarrely huge suites with no kitchenette equipment (so why have a suite ?) Restaurant ok but closes before 2100 hrs.No public transport into Brunssum or Heerlen and taxis expensive. No fitness room, no movies channel, no in room coffee/tea
The room size. The attached golf court. The gentle staff It was isolated in a forest 3km away from the nearest town. The cleanliness and poor outdoor furniture on both balconies.
Excellent room, very spacious, nice view of golf course, right on golf course, very good breakfast spread Room had a kitchen but no pots,pans plates or utensils --- told they would be provided if I had asked. This should be made known to customer at check-in. Very hot days, A/C should be turned on prior to guest arriving, if you have the room confirmed by credit card.
Comfortable and in a fine location.
I liked the peaceful atmosphere with the golf course outside my window. I also liked the quiet corridors and homey eating areas. NA
very nice, spaceous apartments, with kitchen etc. no soap?!?
Very frindly and helpful staff and wonderful environment I found everything was nice .
Large room/suite. Breakfast buffet was at best only "fair".
the relatively low price it is a four starr hotel, but when you use the television set in the room at normal volume, the neigbor starts instantaneously to knock on your door due to too much noise in his/her (in this case: her) room; the floor of my room was skewed (different levels at different sides of the room); the room had no window, but only a balcony door with a rather small window in it; all by all not the level of comfort you would expect from a 4 starr hotel!
Staff very friendly and approachable. Breakfast service excellent. Lack of air conditioning was a problem. As was the location of the room on the first night (facing on to the main road). The temperature was very high and when the windows were opened the noise was incredibly loud. Although, it should be noted that when we requested a room change, this request was met.
Quaint and comfortable
The location and staff were excellent. The breakfast was very nice including breads, meats cheese and cereals. There also was a cappucino machine which was a plus.
The place Valkenburg Bussy traffic in front
Located very close to town centre.Hotel staff were friendly and helpful.Rooms comfortable.Good breakfast. We stayed at the weekend and had a room at the front of the hotel,noise from the road outside,both traffic and revellers,went on tll quite late.
Vey friendly staff - When I asked at the reception I they had toothpaste as I had forgotten mine, they unfortunately didn't have any (in a 4 star hotel ????), but the friendly barman/receptionist gave me a tube of his own to help me out. Breakfast was crowded, but very good The room wasn't just small as advertised, but very small The tv was also tiny - so small that it was difficult to see the programme. There was no shower curtain/glass and you could only shower by holding the showerhead as there was no wall fitting to hang it on. Overall, we didn't think that the hotel was deserving of a four star rating - At the most a low 3
Nice staff Room rather basic
The hotel was very convenient for a car show that we were attending. Unfortunately our stay in early July coincided with a heatwave and the lack of air-conditioning made it very difficult to get a good night's sleep, despite being loaned a fan for some of the time.
location, everything we required very close by
-We had asked for a non-smoking room, but didn´t get it initially. After pleading they switched rooms and we got it. -In the middle of the night a lot of noice from other gasts coming in, talking very loud, bouncing on the wooden stairs. This was in a timeframe of 2 hours!
breackfast very good, very friendly and attentive staff no, all was very good
Extremely friendly staff, absolutely superb breakfast, and so close to the train station. This place was really good, I would highly recommend.
Good location Beds were twin and not double. Room temperature was too cold
The staff were very friendly and the quality of food was excellent. Initially we were given a room where the previous guests had smoked, but on request we were moved to a non-smoking room.
friendlliness and helpful staff.
Service, Staff, food etc
Clean, cosey hotel. Perfect for a walk around the Valkenburg centrum.
Breakfast, nice room and beds I had to shower very carefully, otherwise the bathroom would easily get wet.
Breakfast was excellent;the bar was very comfortable. The internet was not working and there was little interest in fixing the problem for us.
Nice, quiet location, reasonable parking.
The staff were very friendly, the bed very comfortable and the breakfast was very good. I believe this hotel (like so many others) freshens the bed or room with a spray before guests arrive. It does make the room smell nice and fresh but it can be a problem if the guest has an allergy to sprays. So many hotels now do this, but for me it's a problem.
Good price, clean room, nicely located between the rail station the and center of Valkenburg (very easy 5 min walk), easy 15 min rail trip to Maastricht
location, food, price,comfort.
The location of the hotel was ideal as it was near the train/bus station and the town center. The room was clean and there were 2 pillows per person. There was a good selection of channels on the tv in the room, including English channels. We liked being able to help ourselves to tea/coffee at breakfast. We were allowed to leave our suitcase with the hotel staff on our last day. This was very helpful as there were no luggage lockers at the station. The shower in our bathroom kept switching from dangerously hot to cold. The tv was tiny and difficult to watch. The corridors and our room looked old, and in places needed refurbishing. Beds were very soft and pillows quite hard. There was no mini-bar in the room and apparently no room service (except perhaps breakfast). No food or drinks from outside the hotel were allowed in the room. The breakfast was ok, but was quite limited (E.G. no croissants, pastries, not much fresh fruit). Also, my b/f really missed having ketchup with his scrambled eggs and bacon. The kettle in our room was good but they only give you a small kit with tea (2 bags) and coffee. After this, you have to pay 1 eur per kit. Overall opinion: price too high for quality.
Service with a smile. Breakfast +++. Room was very clean and specious. Tea-coffee making facility n room was great. Very close to the station and shopping center. In short, excellent value for money. Nothing
A good breakfast with plenty of choice Had to ask for tea & coffee for the room. Uncomfortable split beds.
nice clean room. Although at the front side you have traffic, it is well isolated. The breakfast is marvelous, well sorted. To bad I could stay one night only
Staff very helpful. Secure place to keep bicycles. Would recommend the hotel but not for more than two days, see below. Little storage space in the rooms, not a single shelf or draw for clothes storage. Although two non-smoking rooms were requested one smelled strongly of tobacco smoke so that the window had to be open at all times to make the atmosphere bearable. Food generally good but hot evening meal in the restaurant served on very cold plates
To dial the reception incase of an emergency you had to dial 9 or another number. I tried both for about 5 minutes but couldnt get thru to any one. The number should not be advertised as an emergency no cos if there is then somebody could be in desperate need of help but there is no one there to asssit