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Wellness, breakfasts Staff does not speak English quite often. Poor restaurant. A lot of dinner menu items unavailable.
The room was new and clean. Big variety of buffet. Playing table tennis, billiard was free. A bit far away from the spa area. Very little written guides in room how to use the spa.
The hotel is of very nice design, new and very clean. We liked the connection to the wellness-resort. The attitude of the staff was very pleasant, willingness to speak either German or English. It would be fine to have the admission to the wellness-resort included in the hotel price. Everything else was perfect.
Very good modern facilities, including easy access to public thermal baths and spa, and also internal to hotel (swimming pool, sauna, etc), good restaurant and bar with very professional and caring staff in every department, speaking English well and being helpful in every way. Pleasant, peaceful and green setting, with possibility for outdoor leisure; Good annexed services of hairdresser, massage, shop, etc Towels could have been renewed more often; noisy piped music in the lobby and bar.
Spa Poor air-condition in the hotel`s room.
On the day of leaving I was permitted to use the wellness facilities without extra charge after 11 a.m. Although the outside pools where very nice, my husband and I like the water to be a little warmer.
Excellent sports and relaxation facilities in very nicely landscaped grounds; plenty of sun loungers; The buffet dinner was ok, but would get rather boring after a few days
good food, relaxing spa. Staff reduced the dinner sortiment at 8.30pm by half. Dinner was till 22.30 in theory... You have to ask for missing cups, plates, food all the time. Invoicing for drinks is a mess, you will be betrayed.
Excellent meals, pools and especially thermal water, excellent performance of hotel staff and generally real value for my money.
paying for parking (not in a garage but outside) in a 5 star hotel is not okay
it is an OK hotel with decent SPA, decent breakfast, affordable service offerings (hairdresser, massage) could be cleaner in the pool area
Hotel is nice and convenient... ...but it is not 5* hotel.