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The spa is lovely and the location on the beach is good. The Sheraton Sopot unfortunately was a disappointment. The location was fantastic but the service let it down. Everything was an extra cost from breakfast, use of the spa, internet, late check-out for just one hour. It felt like the hotel just wanted to make money rather than welcome guests. Having come from the Hilton in Gdansk where nothing was too much trouble and there were no extra costs for any of the above we were surprised to find a hotel of similar quality differing so much.
Rooms are very well appointed. Bed is comfortable and nice. We had a sea view that was great. Slow housekeeping service. Breakfest at $30 per person!!?? Much too much.
meals in the restaurant, design of the hotel, location design of the restaurant is like a dining room in student house
I did not get the room which I booked.People from reception were not able to solve my problem.
Nice location and good facilities. Clean and tidy Most personal good but some of the girls in the reception still think that you have to be dressed in a certain way to stay in the hotel. In Sweden we have a different clothes code maybe moore casual than in Poloand. So one of my collegues got a bit ill treated when we arrived. see above
Nice hotel with pleasant and helpfull staff. Nice rooms, and a perfect location. The hotel is not ready and charges 5 star prices for a 3 star facility. No fitness room, no meeting rooms... it is too expensive for its offerings.
nothing even if you have a question you have got to pay...
very nice hotel, I had a great time
The only thing we didn't like was we paid extra for a room with a sea view. When we looked out our window it was very hard to see the sea as there were large trees blocking our view. They would not change the rate of our room even though it really wasn't a sea view. They could not move us the first night, but were able to the second night. Our view from the second room was better, but there were still trees blocking some of the view. I also wish the rooms had a real balcony, there are doors that open, but there is only about 6 inches of balcony to stannd on.
Very bad room service. We waited over an hour for our order. There was no coffee, milk or toilet paper either.
Our suite #214 - one of the biggest rooms in the whole hotel! And the individual exclusive feeling of staying in such a historical hotel! If the walls could speak... We ordered food to the room (room service) and it didn´t fullfill the expecations of a 5-star hotel. Plain and standard taste unfortunately...
Sea view, bath robes, luxurious cosmetics, excellent bed and bed linnen, tea and coffee in the room low quality TV, room layout, uncomfortable bar area with the unpleasant smell from the restaurant, no lobby/lauch/relaxing area with sea view. From 5 star hotel being so expensive I expected much more, however the view from the window compensated for everything
Beautiful building and high standard of finish inside, rooms very comfortable and elegantly furnished. Staff very polite and willing to please. I liked the breakfast buffet whihc had a wide variety plus chef cooked breakfast option at no extra cost. 1. Food (dinner) and dining service in this hotel is fair but not up to other European 5 Star hotels and certainly should be better for the price. 2. Although my room was impressively furnished, the bed gave me serious back ache after just one night. I do not have problems with my back and would suggest the bed is too soft 3. No foreign exchange available in such a large and expensive hotel! 4. The Internet connection was so slow it was virtually unusable
Friendly staff and the comfiest bed I have slept in
The quality of the place and the pool indeed. Late checkin time 2pm and early checkout 10am !
The best is the bed, very comfortable. Also, the free internet in the room is ok. Very nice building (hystorical). Lack of english language channels on tv. The central heating system didn't work in first instance, but they fixed it somehow. The internet also couln't work until somebody fixed it. Room service didn't answer several times. Anyway, the resort is more populated in the summer because of the sea side.
swomming poll and sauna
Most comfortable beds in Europe!!!
The Room was so dirty. We had the same problem last year when we stayed in the same hotel.
Lower price - price in Poland for the type of Hotel to high - I have been in other hotel in Gdansk (Novotel) also close to the beach like Sofitel -and the diffirent in price is to high - We are not getting much more at Sofitel compare to Novotel - and the price at Sofitel is more than 25 % more expencive When we have to go to the beach you have to work around the hole hotel - there is no directly entrance to the beach h
It was very conveniently located. It had a nice restaurant and pub attached. Breatkfast was very good. Rooms were nice but small. I would not rate this as a 5 star. I would stay here again. Room was small.
A rea pleasure to stay in this hotel: friendly staff, luxurious decoration, very nice bar, complementary drink and spa visit, excellent breakfast, perfect location... Just an occasion to pamper yourself. One person room was rather on the small side.
Locality of the hotel
Nothing was too much trouble for the staff everything was fine
Very nice atmosphere at the hotel. Hotel is located near main street where you can find a lot of good restaurants, pubs and bars. Lack of parking lot which belongs to the hotel. In the offer it was mentioned that the price includes spa treatment. Spa was open only on fri until 9:00 and treatment lasted only 10 min!
The most unfriendly receptionist I ever met. Nice rooms. Nice Bathroom
Location and the view from the hotel to the main walking area - splendid. You are right in the centre of action. The hotel overall is quite nice. Still - there are a lot of small details that the management should pay attention to. Service - people servicing you are somewhat too relaxed and not attentive or smiling. Food - could be more diversified. And tasty. Cleaning - it seems that the vacuum cleaners are not used. The powder that fell on the floor on Friday was still there on Monday.
Central and very helpfull people. My friend got a dry chicken.he got a free pivo for it.he should better be offered free dinner. no extra-no business.
Facilities and the brekfast No
The reception desk staff were very helpful & the breakfast was supberb in comfortable surroundings.
Good location, good staff, good breakfast
It was nice hotel and my daughter loved swimming pool.
This Hotel is very well situated right in the center. The continental breakfast which is very nice, is served in a cosy place... Windows are not well isolated from the outside, you hear the wind and people making fun. Choose the rooms with sea view with no habitation in front. The bed matress was awfull, ( not enough hard), pain to the back, neck the morning, difficulties to fall asleep. Mini Bar and channels on Tv was poor. The whole Hotel has to be renovated, looks old. Nice Hotel for travellers or tourists, but not for business man who need some rest and silence.
the staff were unfriendly
comfortable bed, spacious room & bathroom, 70's climate :)
view of Baltic Sea did not like amount of missinformation given by staff and lack of general atttitude to tourists. Booked double room but given room of lesser rate and still had to pay full rate. staff very uncooperative and blamed all problems on booking company.
It is central easy to reach places of interest nothinng but the breakfast are not as well as previes year.
Friendly and supportive staff. Good breakfast. There was no airconditioner. Had to open a window but weekend night was noisy in the hotel area until 4am.
Your hotel is quite old: built in 1979! so facilities/services were really poor: no standard personnel things: soap, comb, tooth paste etc was provided but I couldn't require more than what given. Nothing special.
The location was easy train stn nr by easy to drive to . facilities was excellent No toast poles dont do toast
Very nice Spa.
Spa facilities. Fitness open till 8 AM. It is too late.
Excellent hotel... after a tough business day you relax in the Spa. Very good breakfast. Room was not very big but enough for me. About half an hour drive from the airport.
Professionality & kindness
The Pool, Sauna, Slides facility was really good and the opening times great. The Staff were helpful and the location was easily found.Would stay again.
The personal is very friendly and always ready to help. This Hotel is very good for SPA-Holidays. It´s situated a bit far from Gdynia, but there are only 5-6 min. till the train station ans it´s only 30 km. till the airport.
The food and spatreatment, and also the wonderful atmosfhere
Spacious room, clean, free internet Branded as healthy and spa but menu and breakfast very un-healthy, dated decor apart from lobby area
Hotel was bright and airy however not in best location staff friendly and rooms clean.
we had a good time with my family and friends .we will definately go back if we have another free time.
service was excellent! Whenever and whatever I needed - I got it immediately! Perfect! I really got pleasure from my staying
Excellent food in Restaurant Staff not showing much intgerest to guests requests for services ie afternoon tea, long wait and poor service.No porter to assist on arrival or departure.
The hotel has a very friendly, relaxed atmosphere, its almost like staying at a friends home.
Location, is very hard to find and the sign on main street is showing wrong direction
Very elegant hotel with very good spa facilities especially the jacuzzi slightly further from Sopot centre than I would of liked . Recommend asking for room at back of hotel as road is very busy also we were above main entrance and twice were woken by guests talking at entrance once at 5am Would have liked tea/coffee making facilities and safe in the room although there are safes available at reception
The very high level of service, professional and friendly. The beds were too small and with very soft mattresses.Most uncomfortable.The shower arrangement was poor and almost impossible to use properly.
The hotel is a smart, clean 4* establishment based in the beautiful Polish seaside resort of Sopot. The hotel is modern, newly built and there's usually a friendly welcome at reception, where they will gladly lend you an umbrella in case of rain - I experienced torrential downpours. Previously I stayed at Sopot's 5* Grand Hotel, possibly Poland’s finest. So any other hotel was likely to be a disappointment. At The Grand, the staff always greeted me with a smile and cheerful "Dzień dobry!" (Good Day!) At Hotel Haffner, however, this warm welcome was missing. The Queen sized bed had separate single covers, so I couldn’t spread out. The room was quite noisy.
Spot on condition of all facilities, rooms, very friendly staff. No WIFI in the room.
Sympathy of all hotel staff members. Comfort. Fine and fast room cleaning. Rooms should have individual safe much more convenient than the set of indidual safes at reception (not always easily accessible due to guests' luggage kept in the safe room).
Located directly at the water, great! Breakfast service is crap, staff (in the breakfast room) badly trained and unfriendly
Room was hot during day and evening. Had to sleep with the window open to cool the room down at night. Bed has only bottom sheet and comforter.
The rooms are comfortable and clean. The food served in the restaurant was excellent although you would want some variety if staying mare than a day ot two. There is little or no atmosphere in the bar.
The location at the seaside was great. The breakfast was good. The staff was very helpful. Parking was not a problem. Not a beautiful hotel, but great location and good value.
a minutes walk from the beach - a beautiful walk along the promenade - good restaurants near by - great location - would suit mature and young
I have now stayed here several times and remain very pleased with this hotel on all counts. Nothing to note.
It is very close to the sea, therefore ideal The steps leading down to the promenade are too steep and quite dangerous
the place of the Hotel No
the way they set their prices. I booked the room in the Dutch language, so the price was in Euro's. When paying the bil they charged the invoice to Zloty, which is not a problem in other rooms booked via booking.com, but they use their own exchange rates --> higher price than the €-price. As I paid with a Danisch creditcard, did they charge me til Danish krones, so another 'raise' in price.
Continental breakfast was good. Upset that you have to pay to use the jacuzzi
Everything was good. Small boutique hotel. Good location just 5 min walk from the city centre.
The hotel was charming, staff was responsive. All were generally positive. The bed was not big. There were two pillows - one too large, the second is too small - it was not convenient to sleep
helpful staff to close to very busy railway
Great hotel, fantastic rooms, best service by the staff and very good breakfast. We are going back!
The design of the rooms is amazing, and the location is super. Extra clean and spacious with a nice price.
Excellent location, cosy room, furnished in modern. Perfect for romantic weekend, for family holidays,or business trip. Recommend!