Pros: Everything about the process was smooth and clear, and there was one bag allowed for free (something that is hard to find these days). The food was great, as far as airplane food goes, and there was a blanket and pillow available, although I found the temp to be perfect without them. The crew was kind and quick to provide anything requested, and they had a wide selection of movies and games to choose from. Overall, the best flight I've had to Europe! I will definitely be flying with them again.