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The staff was very polite and helpfull . The rooms very clean and a lovely location for the shops and bars The breakfast was a disaster.we waited 50 minutes for our breakfast asking twice for our coffee and three times for toast. When paying £205 for the night i expect breakfast and my order well before 50 minutes. i would not stay again
The hotel staff were very friendly. The use of hotel umbrellas was very welcome. The room TV remote was extremelly slow and frustrating
Fantastic room booked standard but got luxury room wedding anniversary. We were given chocolate and fruit excellant. Butler service excellant. Bar service very good excellant breakfast and lovely room. Yes absolutely freezing in room. Complained on way out to dinner to butler and expected it to be sorted out on our return to room. Arrived back to hotel room about 11 pm nothing had been done still freezing !!!! extrememely poor service not worthy of 5 stars or even 1 for that matter regarding this. We were wearing evening wear and overcoats and scarves which we could not remove on our wedding anniversary. Complained again butler arrived with 2 fan electric heaters which he just handed to me at the door he didnt even come in and plug them in and said at least you won't have to go to bed in your coats and scarves !!! not the service we expect from a 5 star hotel !!! and yes we do regularly stay in hotels of all stars between 3 and 5.
Relaxing environment, comfort and cleanliness were all outstanding. Breakfast didn't meet expectations, and items received were different to order.
comfortable, dinner was excellent (breakfast was not) Breakfasr poor and service poor No bidet in bathroom Spa anmd swimming pool not open as ex[ected
Beautiful accomodations, pool facility was very nice, Room and bathroom was very clean new and comfortable and tastefully done. The staff was very accomodating. In our world of insant gratification the media system was unacceptable relaxing in front of a television before sleepin was not possible the action from the remote control to the tv was so slow it was impossible and the internt access was the same. It was very frustrating. One could never take care of any internet comunication at the hotel.
The whole experience was perfect. The only reason that I might stay elsewhere would be the overall cost.
Beautiful building and location and friendly staff Rooms were cold and the service very slow - waited 50minutes after ordering for lunch in the restaurant and 30 minutes for bar snacks
Central location, excellent service and mannor of the staff, nice rooms Long checkout queue, no clocks in the rooms, lack of individual choice on the breakfast menu (we would have like to have seen a vegetarian full english breakfast on the menu).
Staff very polite and friendly, good size rooms. great position. Should include cooked breakfast.
Excellent location, less than two minute walk to city centre
Staff on reception were excellent - couldn't be more helpful Standard of breakfast both in terms of service and quality was not what I would have expected for a hotel of this rating.
Leisure facilities, comfortable room, excellent toiletries, good breakfast. Evening meal was fine, but wine list is grossly overpriced!
location the first room we were given had not been cleaned or bedding changed,
Top class hotel, grt location, food and staff ,and value well done I may find one in the future again not yet, thanks!
The friendliness and politeness of all the staff in the hotel. Its central location and excellent breakfast provided/ Nothing.
The hotels decor, quick friendly service and nice location, tucked away off main street. Also nice relaxed atmosphere with all different "types" of people. The equipment in the gym was looking a bit old and worn
A very comfortable room! No noise from corridor or neighbouring rooms. Very good breakfast. Instant help from staff when required. Evening meal menu somewhat restrictive and unimaginative!
Friendliness of staff
Lovely comfortable room plenty of facilities. Excellent breakfast with plenty of choice. Good leisure facilities. Central position near shops and rail station.
The room was big and nice, beds comfortable, bathroom nice and clean. Breakfast was good and the hotel bar very nice.
Spacious, bright, modern, clean & easy access to town centre. Traffic noise prevented my wife from sleeping - we tried keeping the windows closed but the noise was still audible, & closed windows were uncomfortable in the absence of air conditioning.
On arrival I went to the reception desk to which I proceeded checking in with one male member of staff. Unfortunately he was disctracted by a non guest trying to get into the hotel, therefore he left me at reception. Another receptionist then came to assist, who apologised, however I wasn't too bothered because the receptionise was chatty and this is something very rare. She has a very good sense of humour and covered up the waiting durind teh booking in process. I didn't like the fact that you couldn't get room service, with regards to bottles of wine, but you could get food.Also I think that having to pay for parking while being a resident of the hotel is a tad harsh.
Reception area was impressive Staff on reception not very effficient The reservation was not in the system. Alternative room booked but this was a smoking room on a very noisy second floor. No apology for the mix up.
no okay Only problem was the breakfast it was cold and slightly undercooked - but apart from that nothing
Not aloowing more than 2 adult to one room
price, location and quality of the room. the receptionist was very ppor, on the verge of rude.
Great standard/VFM of Exec Double room When checking-in, was given standard room as opposed to the booked Exec room, staff showed absolutely no apology or concern that a mistake had been made. Overall, Reception staff were cold and not welcoming, they just 'do the job' albeit generally efficiently. Disappointing approach for such a nice hotel.
Very easy to get to park car and leave it until ready to go home
the look and location noise and no air con
The Ironing board collapsed and came off the wall
The Hotel has been refurbished to a high standard and the facilities are excellent. Very helpful and firendly staff. Accessing the location by car around the City's loop traffic system. Better signage would be beneficial.
staff and room shower was a bit naff
The decor and the feel of the place. The staff were very helpful in particular the concierges It was a very quiet hotel, not somewhere I would go with a group of people.
location - right in the center of leeds city. The bar was lovely and the reception area was grand soft pillows - pillows bit to hard!
It was in a good central location There was no full length mirror in my room and the hairdryer was rubbish
Staff ensured we had a relaxing, hassle-free stay. The hotel decor was worth the visit!
Room was fine - good bathroom Firstly I had afternoon tea - the scones had been defrosted for too long or were stale, and the cream was artificial. Secondly I booked an early morning call and newspaper but received neither
Great rooms, central location very close to public transport, helpful staff.
Right next to the train station. Room was perfectly nice except for shower. The shower was moldy...smelled moldy and looked moldy.
Easy access from the train station and near shops and bars. Staff were very friendly and helpful and I loved the hotel decor.
Very good level of comfort. Pleasant, helpful staff. Would have liked more milk with the teamaking facilities.
How close it is to centre, rooms very clean, breakfast lovely, the juice at breakfast was terrible watered down with no taste .
location london prices, poor car parking and additional charge
Comfortable rooms, good conference facility. Bar was not geared up to cope with the large numbers of customers during our stay, long queues and quite expensive. Not much choice of beers.
The hotel was close to the town and when we finally got our room heated it was pleasant to stay in. Service in restrant and bar area very poor we went down for our dinner at 8.30 first course was lovely then we had to wait 10 minutes for chef to appear to serve our main course which wasn't very hot.
close proximity to all attractions in york pillows were uncomfortable!
Breakfast was great Overpriced for a room with peeling paint,faded wooden furniture,stained table and an opened packet of biscuits with the tea/coffee making facilities.I don't know if the smoking rooms are classed as second rate but l wasn't impressed at all.
The view, the room, the bed, reception area We stayed for just one evening meal, from the carvery. It was disappointing. And i do like a pot of tea at breakfast rather than a tea bag in a cup!
It's a good central location but not noisy, easy walk from the station. It's poor value for money.
Very central Extra money for car parking
Competitive price for standard of accomodation Would like a discounted breakfast rate or price inclusive of breakfast
Well located for the city centre, well appointed spacious rooms with good bathroom facilities. Limited car parking available at hotel.
Very nice hotel There was a definate lack of parking which meant that we had to pay more than £20 to park in another car park
Comfort, cleaniness and good location
we requested a quiet room and go one! bathroom very nice, fabulous shower. evening meal offer was good. I found a long white hair on my pillow, +my hair is brown !
Really friendly staff. I was travelling with a group of girls and we managed to get adjoining rooms which really great.
Friendly staff, good facilities in the room. Was a little surprised to find 2 additional beds made up in the room! Breakfast reaaly expensive.
I was very impressed with the standard and quality of the rooms and ease of access to facilities
Convenient to city centre, rooms quiet Parking still expensive even with discount. Smoking in bar, which is above restaurant area, but I guess that will all change in July!
Reception staff friendly and efficient. Pleasant room with very comfortable bed. Very central, but quiet in spite of being full. I find the keycard difficult to use in door, but maybe it was me being thick!
Very clean, nice facilities, great location, and good value for money No biscuits with tea bar!! Mini bar was empty!! Checking in and out was a long process as you only had one staff on.
The location was superb, the room was a really good size, it was very clean a comfortable. Parking. After being turned away from the light car park due to an ongoing murder investigation we had to park almost 1 mile away, when we enquired if we could still get the discounted parking vouchers availible from the hotel the guy behind the reception replied "we've got nothing to do with the murder". Very disappointing.
the location close to shops bars restaurants the train station and bus station.. no
Very clean room and comfy beds and nice bedlinen. Good bathroom though shower mechanism overcomplicated! Yes, there were rows from the next door guestsin the corridor outside our room at 2am and 6am which was awful. We complained and got some money back.
Brilliant location in The Light - we met friends for dinner on the Saturday evening at a restaurant 2 minutes away, watched a film on Sunday in the Light and then had a late lunch at Brio next to the hotel. Also, liked parking in a secure car park overnight. Next time we will eat Sunday lunch at the hotel - looked great! Kept forgetting to use the key card to operate the lift even though we were told at reception.
Hotel beds too soft
Beautiful room in a great location. Room service food was of a very [poor standard. As a solo female traveller I dined from the room service menu several times and was amazed that a hotel of such good reputation should have such a limited menu and poor quality food.
the comfort and style of the hotel
Large room in good location. No parking, very slow check in
The ultra modern decor & cleanliness of the room.Also perfectly sited in the centre of leeds. Hotel was superb.
The whole experience was lovely, the room was really nice and the bed was really comfy with good views of the city. just the cost of the mini bar being very expensive
the bathroom was especially nice and modern the room was very small for the price i had paid. There was only one pillow per person, to obtain any extras would have cost extra which is disgraceful when people have already paid so much money for the room. The head of bed was against the wall which led out to the hallway, this meant every noise in the hallway could be heard at what ever time of the night.
The fact that it was very well placed for both shopping and entertainment and close to the station The air conditioning / heating made the room very dry and I went home with a cough
The room was spacious with everything that you needed. Very comfortable and clean. Could have had more pillows on the bed and room service menu and fridge items I thought were overpriced.
it was nice clean and cetral nice food and friendly staff would stay there again liked everything no complaints
Nice modern hotel in great location No
Excellent city centre location with great views from the higher floors. Clean and pleasant room with huge comfortable beds. Check in was a little slow but it did seem that quite a lot of guests arrived at the same time so that was probably the reason why.
the staff were very pleasant and willing to help. The reception staff had excellent knowledge of the surrounding area ie shopping centres. he bar area was kept clean at all times and service was always prompt. We stayed in room 606 and the only thing which my wife and me noticed was the iron burn marks on the carpet which were present and must have been done by previous guests.
I didn't enjoy my stay at the White Hart Hotel. My room was cold and most night I was absolutely freezing even with all the blankets on. On the first morning there was no hot water on shower and the draining system made horrible squak noise all the time when shower was on. see above
Bar staff were very friendly and helpful. Room 310 far too small ! Suffocating ! More minor points were no soap in container above sink. Didn't get requested alarm call or newspaper on first morning - computer programme blamed. Although quite friendly, receptionist on Sunday morning very agitated and obviously sadly appeared to be quite out of control, resulting in everyone in the queue shaking their heads.
Polish waiter lovely
Nice receptionist Poor bar cover Dirty unatractive bathroom, air out take fan clogged with dust & skin.
The hotel is very convenient and it is nice to be able to park so close. The slope to the car park was very slippy and could have done with some grit. The bathroom was cold, the picture on the television was very poor.
Spacious, central, excellent parking facility Single room very poor condition and of much inferior quality to that of double.
Central and easy access to town. Private parking Lacking atmosphere especially at breakfast time
Staff-very friendly, welcoming and efficient. Room - fine. Breakfast - excellent. Would recommend to others. None.
Location was good and the bar had a very active crowd. Even the house magazine stated that the rooms needed refurbishment which is apparently planned for some time in the future. The bedroom we had on the third floor was small and the furniture chipped and well worn.
We liked the location of the hotel very much, very central. the hotel itself was great as were the rooms. Queuing for breakfast in the morning as several things for hot breakfast had run out and my elderly father is not capable of standing for long periods so I had to do it for him and also for me.
conveinience to town needs upgrading bathroom poor room cold
The City Inn Leeds is a very modern hotel with an impressive imac in every room. Very clean and spacious bedrooms,excellent value for money. Being very new there was still much building work around the hotel, and the hotel was hard to find, poorly sign-posted.
Modern, chic, stylish hotel in a great location in city centre. Staff are excellent very helpful & friendly.
Service was excellent, food also excellent would definately reccomend this hotel The breakfast area was a little crampt
Excellent service and very nice room. None
Overall a thoroughly enjoyable experience. felt so comfortable I extended my stay another night.
Staff very friendly and very professional. Room was to a very high standard and very clean. No
Value for money, location, room and view from it. Very clean room well set out. On the eleventh floor there seemed to be a constant fan noise which we didn't think wasa the air con heating of other guests (we didn't have ours on). Great breakfast but the black pudding was not great, perhaps sourcibng it from the home of black pudding - Bury- would be better.
Very good the staff very helpfull and frendley
friendly polite hotel staff. Very good breakfast menu with black pudding. a bit pricey for what you get, and did not expect to be awake listening to disco at 0.45 a.m. in what is a four star hotel.
The food in the restaurant was excellent and the service in the bar and restaurant also very good. Reception staff were variable from disinterested to excellent
i liked the room we stayed in and the style of the hotel the high prices in the bar. also some parts of the hotel were a little shabby like broken tiles in the bar (floor) damaged ceiling in our bathroom but nothing i would complain about..
The room 101 was fantastic and the convenience for the train station. No we liked everything...if anything, the room was a little chilly at first but we soon found the thermostat.
The breakfast was excellent. The staff were highly efficient and extremely amiable, the cleaning staff spoke and smiled and to be fair the staff are by far the strongest asset of the hotel. The hotel surroundings were very nice and there was plenty of parking. The rate we had paid for the room should have ensured a more space within the room. The room we stayed was extremely small, the bathroom was also very small, however the room and bathroom were perfectly adequate for our stay but I would not have liked to stay more than one night.
It has a good location, close to both the city centre and to the station It was huge, with a 15 min walk from reception to the rooms
Comfort and convenience Nothing
The room was fantastic. I had a smoking room, which was better decorated and nearer reception than my colleagues' non-smoking rooms. Other people's comments. The rooms are great. Some rooms are far from reception, but that's because the hotel is huge! Everything was perfect.
Location parking and classic architecture Room lacked adequate ventilation, very hot at night. Pricey for room even with weekend special rate.
Good location & facilities. Within walking distance of city centre. Room was in basement and therefore limited natural light and no view. Bathroom extractor did not work. Noise from nearby railway station. Expensive room service. Pillows & bed linen substandard
Location was great for exploring central York. We were facing the back of the hotel so no noise from the road or Bar across the road could be heard The selection of drinks at the bar could have been a little wider.
location no complaints.
Great facilities and wonderful breakfast. Had a problem with the elevator stopping unexpectedly between floors.
This guest did not leave comments about this hotel.
Location was excellent. Noise from other bathrooms was very obvious and did cause disturbed sleep. We also booked a room with sofa but there wasn't one provided. When we asked at Reception we were told that the third party booking agent didn't advise and book this upgrade.
The room was spotlessly clean. Cleanest bathroom I have ever seen! The location was excellent to walk into the centre of York. Allowed to check in early and also to leave our bags when checking out to collect later. Very friendly staff. No
Everything really from the friendly staff, nice room and in particular the quality and choice for breakfast. Cannot fault it. No
Friendly and welcoming from the moment we arrived. The room was spotlessly clean and the beds were comfortable and large - the two twins were actually two double beds. Large choice at breakfast. Only two very small gripes - the tap on our washbasin was in slightly the wrong place so that if water was turned on gently it ran onto the marble surround. The photocopied map of York we were given was unreadable.
the room was nice the pool was not very good lack of things to do for children
Very convenient for exploring York. We were able to leave the car there for the whole of our stay. We did not have breakfast at the hotel. We thought £24 was far too expensive having paid the price we did for the room.
The food was excellent and the staff very helpful at all times, from booking a taxi, to service during dinner, there was always a smile.
Good size room, clean, modern, close to city centre
Convenient for city centre whilst being quiet and away from any noisy bustle. Warm,comfortable room, good restaurant.
location; pool; separate w.c.
location the hardness of the bed very uncomfortable compared to my previous stays
being in the centre of town the rooms have very thin walls - and I had very noisy and inconsiderate neighbours
The hotel was comfortable and convenient for both the city and also not far from the university.
The hotel and room were lovely although a little expensive. The breakfast was gorgeous! A nice 10 min walk to shopping. Nothing to not like.
Good value for money great location nice breakfast Nothing
I found the location excellent. We needed to get the train and it was rightr beside the train station. It was also handy for the airport bus.It also turned out to be useful that it had a bar as the snow was bad and we couldn't get out one night.! Wake up call that we didn't ask for at 5am on both mornings!!!!!!!
Quality of service, food, decor, comfort. N/A
Location was great Bar prices very expensive
Location, comfort & atmosphere No issues
The entrance/welcome, the leisure facilities and the distance into the city centre the room was basic, not what what we expected for the price we had paid.
I had a pair of spectacles lost / removed from my table in the hotel bar and they were never found
the use of the health club facilities it was a bit basic for a hilton - I could feel the springs in the matras, there were old stains on the bedding and the bathroom door. There was no hairdryer. The cooling system was not clear to use and the room was very hot - opening the window was no solution as it was very noisy - not sure where noise came from. (on the tenth floor)
The hotel staff were warm and friendly.,..The room was very clean and tidy. Price of daytime food was slightly expensive.
The pool steam room and sauna The wine was very expensive
Excellent breakfast included in the price which made a big difference to me booking it and a good and speedy lift in spite of the hotel being busy parking difficult and shower could be more powerful - sofa bed was made up but was not needed
Centrally located (5 mins walk into the city centre). An excellent value Hotel.
Hotel staff did not konw about local attractions in the area, particularly the brewwery across the road.
the price and convenience only reservation is noise between bedrooms esp late at night
the bed was comfy the telly was good the building is completly soulless,everything is so perfect its too much.the toilet extract stays on permenantly and its noisey,the light switches all clunk on and off and you hear even your neighbours.
Good location, walking distance to shops, bars and nightlife. perfect for a shopping weekend or a night out. clean, spacious rooms and good breakfast. Parking is at an extra cost and is 5 mins walk away
the location by the Brewery Warf very expensive for the standard of accomodation and services provided
The staff were impeccable in the level of service they offered. The room was clean and well appointed. The best thing thoug as far as I was concerend was the location.
Easy parking, walking distance to main town centre There was dirty breakfast dishes in hallway that had been lay there all day,
Comfort of hotel plus location (ease of access to centre of Harrogate)
Nice and spacious. Very friendly staff. Good position. Windows open which is becoming rarer and rarer. The room service was appalling. When I rang them I was met with 'whaddya want'. The food took half an hour, it was cold and the drink was missing.
the cleanliness of the bathroom would need improved, hairs on towels. the curtains looked a bit tired.
The friendlyness of the staff's. House keeping. The bed sheets were not changed all through my stay in the hotel.
Quick and efficient check in/out and accessible car park Felt bar staff were unable to cope at times
Always a nice stay
Dinner not good value - only a cavery was offered. This was priced at £20 if poaid for in advance, but in fact only cost £18.95 ordinarily
The price of the food and drink!
Easy to find and park. Good value for money. The five pound charge for parking i feel for guests should be waived.
Room very clean and bed was very large and also comfortable. View was very nice. Windows drafty.Quite noisy as there was a wedding party below the night we stayed.
Once we actually got into our room, it was well maintained, quiet and comfortable. We had to move room twice before getting a satisfactory room. The first was situated directly opposite the lift and very noisy. The second was shabby and situated next door to the 'plant' room. The rooms in the older part of the hotel could do with updating as the decor is a little tired.
The hotel exceeded our expecrations, quality of food was good, staff were very attentive and courteous, leisure facilities were very good. Only point worth noting is to provide a better toast facility for breakfast.
Cleanliness of hotel, hotel location, hotel facilities, Booked in for three nights bed and breakfast, on two morning we were informed we were not booked in for breakfast, informed reception after first time this happening and was told that they would arrange this did not happen again, it did the following morning. I had to show my confirmation email from yourselves as they had us booked in for room only.
food was good.Lady on front desk was very helpful. room was cold and i did not like the bed kept slipping down it.
Hotel was great lovely & clean. We had breakfast with our stay which was excellent fantastic choice, eat as much as you wanted cooked breakfast & cereals fruit etc. Staff friendly. Great location for York Races. Can't think of any.
Very good location; very pleasant staff Restaurant prices too expensive (as other reviewers have noted); breakfast room is pokey; limited television reception.
All staff extremely friendly and helpful no gym (but only observation if i was staying longer)
The pool was good. Spa facilities small but adequate. Not there long enough to try treatments . Nice smelling toiletries and breakfast was varied and plentiful. Staff were pleasant. Not too far out to walk into city centre Seeing discarded breakfast trays by the room in early evening, These were moved straight away when staff informed. Room only had two small velux windows so in a beautiful location , unable to take advantage of this. As it was an adjoining room the insulation to next room was not so good and TV next door was on loud and late. no extractor in bathroom- so steamed up quickly. room size very small- not as expected
Very nice hotel .conveniently positioned,plenty of parking. Only one bad point.cooked breakfast did not look very appetising,we arrived down for breakfast at about 09.30 and all of the items for the cooked breakfast looked to have been out too long and were dried up.we avoided these and settled for a cold breakfast with toast.