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friendly,helpful but not intrusive staff.room was excellent with a great view of york
It was only 15 minutes walk into york. The reception was very welcoming and we were offered information on where to go and what to see in York. The room was clean and maintained the features of a listed building. The breakfast was excellent
Very attractive room, warm and peaceful. Excellent breakfasts. Very friendly and helpful staff. Parking a bit tight.
Comfortable, excellent breakfast, parking and friendly proprietors. No.
Really nice room with a very comfortable bed and everything was very clean. Breakfast was served at a reasonable hour and the entrance was available at all times if necessary, always positives in a guest house.
Good breakfast and the rooms were clean Rooms were very dated look like they had not been renewed since 1960. Bed side lights and room light did not work. Very expensive for what you got. I wouldn't stay again as the Travel inn for the same price is so munch better
Comfy warm room
The room was very comfortable and the furniture was very nice. It states that this is a hotel but I would see it more as a B & B. I have stayed in many hotels through my line of work and this was not a hotel in my eyes. 15 min walk into the centre of York, we were located on the very top floor which was a hike up many stairs but the room was very nice.
Very friendly staff. Room was big, although decoration was a bit old fashioned. Well located, about 20 min walk from York minster. Only one hour for breakfast, meaning it was very busy and service was a bit slow. But breakfast was nice!
The hotel was close to the center of York and was clean, staff were friendly and helpful Length of time waiting for breakfast
Position to city centre,and all of things stated in 2, not forgetting the gorgeous breakfasts & complimentary coffee & cakes in the afternoon. It`s a pity that there is not more car parking space, although the hotel staff did a great job of making your car available when it was required.
location of hotel and friendliness of staff loved it all
friendly staff and good food
Lovely old inn with delicious food and very friendly staff . Excellent position on quiet road but very near to York Minster . The shower in our bedroom was just a trickle .
The hotel is situated close to York city centre, very handy for all the sites We stayed in a double room which was very small.
We enjoyed our stay, the hotel was quaint and quirky, but very clean and comfortable Everything was fine
The staff were friendly,accommodation good and it was within easy and a pleasant alking distance of all the historical attractions in York. The dinner was locked in a a post 2nd world war time warp.
Friendly staff, good breakfast,good location of the hotel to York centre. Room was cramped, and the bathroom too small. Television in the cupboard above the wardrobe, not ideal, TV remote did not work.
Great people. Excellent hotel
We got a family room ,so no complaints plenty of room , nice and airy well fitted out. Didnt stop long enough !!
Nice clean room, fairly good location, pleasant staff Room rather small for what is classed as 4 star
only hotel I have ever walked out of - Parking is on Street - the room was cold radiator switched off - internet not definite - left spoke to staff no mention of being charged and was on the same night charged for room took 5 days for me to find out - The place just felt wrong - another client was complaining about his room not being cleaned at same time - would have expect some contact before being charged - This is the first bad report I have made on bookings in over 10 years
Clean rooms, good location, hearty breakfast. Parking might be difficult and breakfast could be served till slightly later. Would not put me off staying again though!
Very pleasureable stay. Very comfortable. Staff very pleasent.. Breakfast Excellent.
Temperature of room was perfect - not too hot and not too cold which is a recurring problem when you stay in hotels a lot as i do. Bed was very comfortable.
Very quiet - not pestered by the usual hotel sounds. Couldn't hear TVs or other noises from adjoining rooms so that was a plus. Parking is hte only downside. On street and could be a bit hit and miss as to how conveniently one could park for the hotel.
Room excellent Breakfast Excellent Struggled with bag on arrival but helped on leaving
Access to the town. Easy parking. Friendly staff who were helpful. Clean and well furnished rooms. Good decoration throughout the hotel Excellent breakfast facilities. An excellent choice small hotel at an extremely good price. No
The only time we saw owners were upon arrival and departure. Rooms were very hard to locate
I found the hotel very friendly and comfortable, the breakfast was 'plenty' and nicely presented and it was located near enough to the city to walk in.
comfortable bed, excellent breakfast,helpful and pleasent staff.
The hotel was good and is upgrading there rooms. We had one of the older rooms which were dated. They only have three more rooms left to udgrade. We were showed round 3 new rooms and they were excellent. A perfect place to stay in Harrogate. Great breakfast too.
The level of comfort was excellent and you had everything you could need. Breakfast was excellent and beautifully cooked Mein host was a bit grumpy! I fell in their front drive where there was a pothole and I got a kind of "well we can't sffford to have it repaired response". I wasn't hurt but felt I should tell them someone had tripped.
Staff friendly & helful, lovely room & ideal location
Friendly Traffic noise
The decor is fabulous and modern a real treat
Freindly helpful staff nothing was too much trouble. Nice fresh breakfasts with a very good selection of ceareals, fruits and breads. We had a very nice room at the front of the house. The hotel is on a busy main road and between 7am & 11pm the traffic while not heavy is constant. Would book a rear or side room in future. The room however was really nice. We did have the windows open as it was very warm which did not altogether help with noise reduction.
very pleasant environment. lovely decor.breakfast just right and very good quality. I didn't like the fact that I had to climb two very steep flights of stairs as I have a bad knee. I'd stayed here before & had booked again but our previous ro0m was in a fabulous annex.this room was on the small side.
Second stay and will stay again. Fab location, with free parking. Its stylish, clean, great facilities, welcoming and serves an excellent breakfast till 10.00am weekends Liked everthing
Great simple touches which made the difference between a good and great b&b Bed was a little soft!
The very friendly nature of the owners - they were lovely, warm and welcoming while very professional as well. Breakfast was lovely. Bar was excellent as well. This is an excellent place to stay, and just a few minutes away from York. Breakfast time was limited, which was a bit of a drag over the weekend. The owner's children were allowed to play with our child some of the time but not others, which confused our little one a bit.
The friendliness and the excellent food. No
The room was very large and spacious, toiletries of a high quality, breakfast was good The walk into town was longer than other reviewers mentioned
rooms clean and comfortable,staff very friendly and helpful,and excellent breakfasts
The staff were very helpful The bed was too soft, and made sleeping difficult
Good breakfast. Room small and too hot, On a noisy road.
Easy access from A64 by-pass, free parking, walking distance into York centre and close to university. Friendly, family-run, warm and cosy - real fire in guests lounge and small bar too. Excellent breakfast.
Very friendly welcome, delightful family running the establishment, helpful in every way. Excellent breakfasts, quickly served. Good bus service into York centre. we hope to return, maybe for another Easter at the Minster - a wonderful weekend.
All the staff were very friendly and very informative about local attractions. The full English Breakfast was Fantastic. A very relaxed stay. There was nothing I didn't like.
The breakfast was excellent -great choice. Sarcastic comments from the male owner -was unsure how to take him.
Our room was very spacious and clean. It had plenty of wardrobe space and a beautiful onsuite bathroom. Bentham Lodge is a beautifully refurbished property with lots of character. Niki the landlady was very welcoming and helpful. She is very knowledgeable about the city and gave us lots of advice on the best places to eat and drink and the best places to visit in York. She was even kind enough to give us a lift into the city in the evening to meet friends. Breakfast in the morning was delicious and plentiful! We enjoyed a fresh fruit salad to start followed by a cooked English breakfast. Amd if you are still hungry there is also a selection of cereal. We thoroughly enjoyed our stay and would defintely stay here again.
Warm welcome and great breakfast
Guest house was very easy to find, rooms were en suite and very clean and well maintained, breakfast was great.
Nikki was very welcoming and chatty. Excellent en-suite facilities. Fantastic, freshly cooked full English breakfast!
Very friendly and welcoming, Nikki put herself out to ensure a pleasant stay in her lovely guest house. The room was well furnished and comfortable with a terrific en suite shower room. Breakfast was feshly prepared and delicious, and set us up for the day. Thank you Nikki.
We received warm and personal care and attention right from our arrival and throughout our stay. Every effort was made to ensure that we had an enjoyable and comfortable stay.
Excellent location, very clean, lovely dining room & excellent breakfast Maybe a little re-decoration here & there. A nice tv where you can see it not up on the wall nearly as high as the ceiling. These are only little things & it wouldn't stop me staying there.
Location, everything we needed, price Slightly on the small side, creaking floor boards from floor above
it was within easy reach of everything. within walking distance of train station, none
Nice breakfast and close to city centre etc.
it was just like being at home,very comfy,easy access to city centre and the staff and owners were very helpful
Very friendly and helpful staff, lovely bedrooms which were spotlessly clean. Lack of parking is a bit of a problem, but typical for the area.
The location was very close to downtown, yet was very quiet. The breakfast was delicious, with lots of variety and good taste. The room was smaller than expected, or what showed on the advertisement online. The bed was large enough but soft.
Close to York City, very clean and modern room, friendly staff. Top floor room, lots and lots of stairs, top ones were quite steep and no light at top of the stairs. Breakfast wasn't very nice.
very good, however noisy constantly running toilet (due to overflowing cystern) reported, not fixed (or attempted)
Excellent breakfast and good location.Easy access to the town centre. Clean room and friendly staff. stairs! We were on the top floor and there was alot of stairs. We are quite young and found them a struggle.