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The room was beautiful (Cumberland) and spacious. The common areas: restaurant, library, bar/lounge and parlor were beautiful and never crowded. The staff was very friendly. The food was good and the wine list reasonably priced. Really enjoyed just sitting in the lounge sipping wine, was a real highlight of the trip! Would definitely recommend this hotel. When we arrived our room was very cold and it required two space heaters to warm it up, which took several hours. This unfortunately ruined some of the aesthetics of the room. The restaurant recommendations were not great, we were directed to a chain Italian, when there was an excellent small local place nearby.
I would particularly like to recommend the staff who were very hard working, and consistently smiling and helpful. Even when very busy, and we were waiting for a table, they made sure we were helped and informed...and with no sense of the pressure they must have been under. Having worked myself in hospitality and busy restaurants, I know full well how tough it can be, so I really appreciated their friendly service and constant smiles. Small details, which seem petty to speak about considering how much we enjoyed our stay, but such as the light pull in the bathroom was a frayed bit of cord. Lighting over mirror in room made it difficult to put on make-up (essential to ladies of a certain age!. A personal dislike is shower curtains, they cling!
i arrived late and the service was oitstanding. staff arranged for room service for both dinner and breakfast bed was too soft for me
Excellent meals in the charming restaurant. Very friendly and efficient staff, mostly young well-trained eu citzens. Room very comfortable, clean and light. I looked for bad points but was unable to find any!
Excellent, could not fault it. Lovely room, excellent staff, superb food. Shall certainly return for a longer stay. None
Excellent food and friendly staff No communal area in the bar for just having a drink etc - very much a restaurant with rooms
Service was excellent and we were looked after very well. Food in the restaurant was of a very high standard. Nothing
Welcoming helpful staff. Clean and very comfortable room. Great breakfast! Although the food was excellent, there was no snack/light meal menu available in the evenings - e.g salads/sandwiches etc.
room decor tastefully done, food and staff excellent - would recommend this hotel to anyone.
Food was excellent. Room was nice but basic.
From start to finish the level of help from all of the staff members was excellent. None
Friendly staff, excelent location for shopping and close to entertainment. Theatre's Museums etc. The bedroom was well furnished and comfortable. Nothing
Room was very quiet,staff friendly & helpful and breakfast was superb look forward to going back.
The hotel's location is perfect, with views of York Minster. The rooms have been tastefully refurbished and the bar, though small, was charming. The menu excellent and varied. I could find no fault with the hotel or its staff. I will definitely stay again when next I am in York.
All staff pleasant and helpful
The location next to the Minster was fantastic. The freestanding bath and four poster bed was lovely Parking not brilliant
The room was amazing, very clean, comfortable bed and relevent to the era that it was built in. The staff were very friendly and provided an excellent service. The booking I made with the website did not register with the hotel meaning they did not know of us staying, although the hotel gave me an upgrade as a result of this fault.
I do not think apparent from the web site but the Hotel do offer parking permits at a nearby car park In the room, ground floor, the extractor fan/air conditioning in the ajoining room, kitchen I think, was noisy until witched off. It was switched on again around 6am.
Pleasant and friendly staff, comfortable bed and clean room. Tasty food (evening bar snacks) and very decent breakfast - all in all very good value for money. The room was quite cramped, and cold when we arrived - sooned warmed up once we cranked up radiators.
Willing staff & comfortable bed. Located very close to busy main road. Car park crowded at night. Poor water pressure in shower.
All staff verry polite and helpfull. None
The hotel staff were very friendly and attentive, nothing seemed too much trouble. The rooms were clean and comfortable and the breakfast was excellent.
Staff very friendly, room clean, short taxi to the city, modern rooms, bathrooms lovely.great being able to aces the room at any time! Easy access to Leeds! Would return! Staff always wiling to help!
It was clean, tidy, well equiped and met all of of our needs. Breakfast was good and there was plenty on offer. There was some road noise and other guest were not considerate, talking outside the room door at 7.00AM!
I was made to feel very welcome,room was very clean and comforatble, highly recommend.
Good room, good bed, adequate bathroom Noisey untill about 11 pm outside room which was onto carpark
The rooms are in an old stable block adjacent to a local pub, set back from a fairly busy road. Ours was a double, smallish but with a great double sized shower. Decoration was lovely, bed comfortable and the location suited our needs for a family get together. Breakfast set you up for the day and served in the pub. Fresh juice, cereal, toast and any combination you desired from traditional cooked breakfast. We enjoyed our stay. Only down side was the walls of the stable block were that thick we had to step outside to send/receive text. The wi-fi was equally unstable but that did not distract us from the overall pleasure of staying in a friendly small establishment.