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the meals service from the workers in the reception and the restaurant
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
The facilities, the quality of the Hotel, the shows
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
Close to the beach The dinner. The meal in the buffet was really very low quality.
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
The peace and queit of the resort and the weather No
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
Good location. Good staff. No gift shop.
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
nice seaview room
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
Very good breakfast. Nice location with seaview. We order room for 2 persons, but everything was for one.
The pool area was absolutely amazing. We loved it! They should increase the are for parking, it was always full;-(
Good location and generally pleasant ambience. Food was good Hotel was built in the 1970s and has a very dated feel. In our view to justify its 5 star rating it urgently needs modernisation. In particular the room fixtures and fittings were not of 5 star quality. In view of this in our opinion it was significantly overpriced.
One of the most relaxing holdays ever - may be too quiet for some but suited us just fine and can't wait to go back. Great food - the buffet meals with choice of fish, meat and pasta prepared to order is fabulous. Though listed 5 star don't expect an Hyatt or Meridian. Some of the entertainment in the evening could have been more professional however didn't spoil things for us.
The hotel has a real nice pool area and what pleased us most of all was the restaurant. The food is just great and the choice is unlimited, both breakfast and dinner.
Una terraza magnifica. Muy agradable en su conjunto. La playa al lado del hotel es una maravilla.
Enjoy the opportunity to relax in a quality location with good food and comfortable facilities. Fish choice not as good as previous trips
The staff cannot do enough for their guests and the pool and dining is wonderful.
The best hotel I have stayed at in this price range. Location is great - surrounded by plenty of beach, small shops, bars and restaurants. No nightclubs within earshot. Hotel is very clean and very well maintained. Staff are helpful and friendly. Huge variety of food. Pools clean. Evening entertainment was of a high standard. Very family friendly. The kids (6,4 &2) all loved it from the second we walked in and they were presented with a small inflatable seahorse. I try to avoid going back to the same place twice. This hotel will be an exception to that rule.
I have stayed at the hotel 4 times --- The hotel is very well run and maintain. - food is excellent - staff very friendly - location is very good. The evening entertainment could be better - and perhaps a bit of moderization of the bedrooms might be an idea. I would perfer no dogs allowed.
excellent hotel.very clean,staff very friendly.good food high standards.
Food variety was excellent The room we were allocated was poor It was on the ground floor, overlooking an overgrown bit of garden with a large receptacle for garden refuse in front There were only two very flat pillows on the bed The main areas of the hotel were furnished luxuriously, but certainly from our experience with our room, the bedrooms were poor quality
Staff, food and facilities were excellent...will return. Towels in bedrom...on the small side!
Excellent family hotel. Good facilities for young children. Helpful staff. Free wifi in hotel lobby. Very good breakfast. The evening meals were average
We enjoyed our stay. We had a comfortable room in a quiet location. The food was very good. The pool area we used was lovely and secluded although a main pool complex was available but too crowded with children and drinking/eating/activities. If you were not all inclusive the bar prices were rather expensive for all items. Purchasing lunch and s nacks was also costly and not easily available as the assumption is that you would be all-inclusive.
N/A location, configuration, poor access to floors, (stairs + one single small lift by block), room cleanliness (sheets not changed during our three days stay, room floor not properly cleaned)....
good room good service of bus to beach sorry no good system of smell of cooking everything was o.k. but the restaurant situated not nice food excellent
Value for money. Reception staff very good and efficient with checking in and out Room not clean and needing an urgent refurb. Not 4 star. Restaurant staff terrible - overworked and rude. Wet table cloth on table. After phoning reception at 14.00 that TV was not working, and subsequently fixed, a member of staff knocked on my door at 22.30 to look at it.
The hotel was excellent value for money, plenty of facilities and the food was excellent. The staff were friendly but not enough of them on front desk.
Childrens activity, evening program, breakfast, great garden and pools, friendly people rooms were little a pit "tired" . dinner could be richer of fresh salads, there was much same every evening.
all was very good and staff very helpful
Excellent food and swimming pool facilities (5 swimming pools!!! - all clean and very comfortable) Minor thing: old-fashioned curtain in the bathroom could be replaced with the glass wall.
Staff were very helpful and the food was great.
Fantastic atmosphere, delicious food, clean and comfortable rooms, friendly staff and convenient location.
very well organised, a high standard of cleanliness and efficiency, clients dressed in appropriate attire in restaurant, sufficient sunbeds at pool, no noise whatsoever, lovely and peaceful. no, overall very good
room and service excellent
We liked everything. The staff were great - very helpful and friendly. The food was great - loved the salads ...mmmmmm! The whole complex was great - you would find it hard to find anywhere nicer on the island! n/a
Very close to Beach and Airport. Well located in the lively resort of Port del Carmen. Excellent Swimming Pool and other facilites and friendly staff. Good food
Hotel was very clean and staff are very friendly. Rooms are spacious (for 2 adults and 1 infant) but room lacked decent helpful facilities such as a decent fridge and kettle (mini bar fridge, microwave and a bad travel kettle provided but it had to be requested) especially helpful when you have a young child. The Swimming Pool and fitness facility are more than adequate, with the hotel very close to the beach with no road to cross and is therefore great for children. We were on full board bases and the breakfast buffet is good, dinner buffet is ok, great selection but if I was to go back I would not take the dinner buffet option. I would highly recommend this hotel to all ages and families and will return someday for a break Not great facilities in the hotel room, no kettle and the fridge was just a mini bar fridge, this make life difficult when with young children. But in fairness to hotel provide everything we asked for after our arrival. Pool area good but there may be a lack of sun bed at busy times, pool bar has a limited menu. Hotel night entertainment is interesting but fine. Hotel is about 10min walk to the "main strip” but that did not bother me in fact enjoyed the walk!!
Friendly staff & cleanliness of rooms and surroundings Food isn't the best
Sun, sea, pool, relaxation, service, everything.Staff ver accomodating and courteous, Will come again.
Very pleased with the hotel- cleanliness excellent, food good, staff helpful, convenient position without being in the centre of Puerto del Carmen. Room fridge (not minibar) and microwave provided. Hotel provided beach towels on a returnable deposit. Closeness to airport convenient - but no noise problems as a result. Only minor things - in spite of the hotel requesting guests not to 'reserve' sunbeds with towels, many still did it - mostly the German guests, I think. For a 4 star hotel, I think the room safe should be included in the price and not be charged at €2 per day. It would be nice to have BBC 1 available on the room TV as well as CNN and Sky News.
Very clean and tidy hotel. Excellent food with friendly and helpful staff.
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
We enjoyed the peace, quiet and excellent facilities and service.
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
everything was perfect,food pool staff,location
siwmming pool food
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
The entertainment was a bit poor but the kids liked it
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
A quality hotel offering excellent value for money. Food quality and presentation was very good.
nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
location and design of the hotel, the staff, the choice of food
The hotel has a great location with sea views from all the rooms. The beach is sixty seconds from the hotel. Very relaxed. The hotel now offers all inclusive to a mainly Spanish client base. The level of spoken English at reception and the restaurant has declined,from our last trip one year ago.
Quality of meat very poor Both swimming pools out of use
The location, right on the beach. Near to all shops and bars. Great value All Inclusive package.
The hotel location, friendliness of staff, good breakfast The internet is too expensive (1 euro/10 min), which way above the average prices for public internet in the developed world today.
sleeping and eating first class
Plenty of internal space if you want to find a quiet corner. Good central location, close to beach.
we loved the location because we like to swim in the sea. The food was lovely and the room was very pleasent with a fantastic view. we thought the entertainment was very poor at night.
relaxed atmosphere / choice of food/ staff hotel a little tired looking - needs face lift
The excellent beachfront location, the very nice room. Outstanding value for money. We could find free parking space on the street while arriving during siesta time. It was a 10 min drive to the airport, very covenient. The coffee served with the breakfast was of terrible quality.
The location is great overloking Playa Reducto, The rooms are of good size and well appointed nice bathroom and powerful shower The hotel is ideal if you do not want to be staying in a "full on " tourist area a chance to practice some spanish and the locals cater for spanish locals so the food is more interesting and yet local buses nearby means you are never very far away from anythingThe staff were excellent and very friendly apart from one female receptionist we had cold water for 4 days of our stay which somewhat marred our stay and they refused to give any discount from the bill as a "gesture" so you would need to check they have sorted their problems!!
Clean, new, comfortable rooms. Central location and very nice (sea)view. Staff was very friendly and really very helpful.
The comfort and quietness, the staff at reception were very helpful. the breakfast scenario needs to address the hot water for tea etc. Using jugs to bring water is a little outdated.
The Diamar is a good quality budget hotel on the Arecife promenade. The buffet breakfast was good with plenty of choice. Our room had a lovely view overlooking the sea.
Great location, comfortable rooms. It's worth to pay additional money for sea view. Wi-Fi connection was availible only in a small area near the room door, but we didn't find it a serious enough problem to ask the hotel staff to do something with it.
Everything - location, near centre, sea view, cafes, restaurants. Very clean and staff very helpful. Hotel looked new. Wi Fi internet access only worked outside room. I could not get signal in room with door shut!
Close to the airport (10 mins by taxi). Beach (outside hotel), shops resaurants within easy walking distance. Good breakfast, nice room and well appointed. No hot water one morning due to fault in the hot water system, therefore cold shower - probably good for me, but not by choice!
Good clean rooms with sea view. Near centre and bust stop only about 5 mins walk. Frequent bus service to Puerto del Carmen. none
Full of Irish Rooms a bit small, no air conditioning
I liked the surrounding areas, being able to look out at the sea from my room. The grounds are very impresssive and well looked after. While the hotel itself if very well kept the bedrooms could do with being upgraded, furniture carpets in particular need to be replaced. We have been going there for over 13 years and there have really been no changes to the rooms.
The location, being beachside and close to the shops and facilities at Puerto del Carmen
The facilities are excellent...the proximity to the sea and it's own beach, the terraces overlooking the sea etc. The location is superb..at the historic end of Puerto del Carmen.IBy the way, I think your service is excellent..your website works well, and I seem to get better rooms when I book with you. Usual sun lounger problems..reserve one at 6am!!
Hotel is great for singles, couples and families. Fantastic location. Fantastic views from bedroom and balcony - close proximity to the sea which you could hear lapping even when balcony doors closed. Very relaxing. Pool area idyllic for everyone. Most of the staff are really excellent, friendly & smiling especially in Reception. I was given a birthday cake & wine on my big day - A nice touch. This is a lovely hotel in a lovely area of PDC. Brilliant for just relaxing or sampling the nightlife of PDC Ive stayed here many times before - Hotel has now changed its policy, instead of a great buffet lunch it only serving snacks during lunch time. These varied from not bad frozen type burgers to pretty basic toasted sandwiches and salads- Very disappointing!. Although some drinks prices have stayed static the price of draught beer is now extortionate. The 'beach' bar was not open during my stay, so if you wanted a drink by the sea you had to go and get it from the main bar. Sun loungers & parasols seem to be 'reserved' at 6am for the best positions round the pool and overlooking the sea ! Having said that there were plenty of loungers available for everyone all day [ but not parasols or chairs] - But none of this spoilt my stay
location they allow customers to book sun beds with towels and some customers did not come back for hours. They should remove these towels
Very comfortable hotel with friendly staff. Location excellent and well maintained grounds. Bedroom furniture needs ugrade.
The facilities were excellent and the location was excellent, it was well landscaped and well maintained facilities for lunch could be better as bar menue was very limited. No restuarant facilities at the hotel.
Late check-out and use of hotel facilities - great Sun bed craziness. There should be a no-reserve policy on all sun beds. If a bed is empty for 1 hour, then security should remove all belongings left to 'secure' the bed. Also check-in was very unwelcoming. The record of our reservation was inaccurate and we were made to feel that it was our fault, whcih was bad.
It was a wonderful relaxing time. Very safe for families with young children.
I found the food was excellant and the hotel location was perfect No indoor pool with steam room
had a wonderful time at the farionnes..close to the beach..great breakfast..good entertainment..staff very friendly
Location of hotel great direct access to the beach. Breakfast was included in deal and was very good. Room was not thoroughly cleaned
The pool, step onto beach, breakfast and balcony No air con in room, mozquitos will come in if you leave windows open as they are common due to gardens, having to pay at checkin
We acyually stayed in the apartments, what we loved the most was easy access to the beach and the magnificent breakfast and lunch food. n/a
Situation near beach.Cleanliness.Service. Nothing.
The apartment was fantastic and the cleaning staff were brilliant. The location was perfect and we will definetly be returning again for a visit
The handiness, convenience and location of hotel. Love the rooms, location and surrounding area. located near shops pubs restuarants etc. great clientele, good facilites for children, nice apartments, pool area spotelss, hotel spotless. Bar staff not friendly- restaurant staff not efficient. Beds very uncomftable. Reception staff could be a bit more efficient for registering visitors and facilitating them when they ask for safe keys and towels on check in rather thatn told come back later as im busy!!
The hotel is right beside the sea with a beach 4 Km long that can be used to relax on or go for a long walk. The hotel has three swimming pools itself one with sea water, one with normal pool water and the smaller on used by children. The facilities around the hotel are excellent with bar/dining area at the pools. There is plenty of space around pools for people use. Inside the hotel is beautiful with an excellent dining area. There was entertainment there at the bar most night. A small number of staff that were serving food at the pool bar/dining area could have being more friendly.
facilities and comfort were really satisfactory more or less everything was quitre satisfactory
the sea view, availability of parking space,responsive personnel particularly at the reception desk,close to "l'avenida" ( shopping cntr, restaurants) nice public.. generally speaking, It was a good experience, had a good time there. room was not ready: telephone was not working and could be replaced ( changed) only on the 2nd day+ one light bulb was out ( deffected) + generally insufficient lighting in room.+ door between our room and next hotel room was not locked+ unavailable wireless access to internet.
Excellent food served by very attentive staff. Very clean everywhere. Lovely place to relax. Great night-time entertainment. Poor choice of Irish drinks in bar. Many Irish people use this hotel and they have only 2 choices of regular drinks-Jameson and Tullamore Dew. The latter is spelt "Thullamore Dew" .
We selected the half board option and found the choice of food to be excellent catering for all tastes. The staff especially the restaurant staff were very friendly and helpful. The rooms were clean and were tidied every morning to a high standard. When ever I return to Lanzarote I would have no hesitation in staying at the San Antonio again.
The restaurant was excellent. We don't normally like hotel buffets, but this changed every day with different themes and "live cooking". Liked the square fried eggs for brekky.Staff very good.Poolside area very good and everything very clean. As is often the case in these hotels the turkish steam bath never really worked and at the end the shower broke aswell. If you wanted tea making facilities in the room you had to pay extra, also to use the fridge, safe deposit and to use the towelling gowns (though to be fair we had a family room and were not charged).For a 4 star hotel this seemed a little mean! Should have wi-fi in the rooms.
It was in a good location within Puerto del Carmen Very unfriendly bar staff near the pool area
Great buffet food and restaurant staff, nice quiet poolside and good size, comfortable rooms. Initial room allocation was not interconnecting, meaning we had to move all our cases to a second pair of rooms. Hairdryer in room was low powered.
Good position, helpful staff, outside area good and ground floor areas good. Room rather cramped and bathroom claustrophobic
Informality and privacy old fashioned bedrooms