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We had to request that our bed sheets be changed as they were yellow and looked used . There was a dead roach by the elevator door for two days before they removed it
The staff was very nice, the room was clean, and the king size bed was comfortable. I would have liked a view of Tennessee street, but the parking lot view wasn't horrible.
staff is always pleasant and helpful. comfy bed and pillows
location few amenities
My first experience at the Four Points was adequate at best. The atmosphere that surrounded the hotel was the only feature I can actually say I was impressed with. The round column like building is a rarity and the lighting certainly set the mood. However, once inside it is a standard run of the mill hotel with little to nothing offered that leaves a lasting impression. My room was mixed up with a handicap room taking the interior decor down a notch. The bed was very uncomfortable, and the T.V. Did not work.
Central located A/C in our room was broke, super hot. The outlets over the TV didn't work and those where the only ones in the room. Dirty vents in the bathroom that you could see the lent. The place needs a deep spring cleaning. Might say Sheraton but it's a holiday inn. Staff did refund us the money for our stay so that was great customer service, then I got $88 charge that I have to call about and see what that is for. We didn't even stay the second night, just wanted to leave.
The staff was very pleasant and helpful, and the tapas and drinks in the restaurant were delightful!
Great breakfast selection. Convenient location. Has option of 2 bedrooms and a kitchen with a small living room. The room I had this time (I have stayed previously) was apparently trashed by the previous customer. The bathroom doorknob was broken and mended, bath towel bar broken, rug was stained all over, doors were stained (specially the 2nd bedroom one), ottoman was shredded.
Friendly staff. Loved the social hour with food. So special!!! Would have liked the pool to be heated.
The room was huge & fully equipped with a full size kitchen, although we were only there one night. Breakfast selection was good with average quality.
The hotel was close to the Capitol, restaurants and shopping. Staff was friendly and helpful, rooms were clean and had a fridge and microwave. Good value for the money. I had no complaints
Room and bathroom clean, plenty of towels. Very walkable to the business I attended plus many eateries. Being located in front of a main avenue, one can not expect complete silent rooms at night. Traffic decreases, but still a distant buzzing can be heard. I resolved it by sleeping with ear plugs, which worked fine.
Very good location for what I was doing that weekend. I didn't sleep a full night. The heater loudly clicked every 30 minutes, the toilet only fully flushed every 5 flushes, and I'm fairly certain that the tap water made me sick. The thin mattress was literally laying on a board that was slightly too big for the mattress, and it poked my legs when I sat on the edge. PLUS, the sheets were FILTHY. I don't think I would ever stay there again. Very disappointed.