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Asked for quiet room as we had an early start, and reception was very helpful in organising same as hotel was very full - with young people!!! Usually get Family/King room. Had to sacrifice that for the 'quiet' area, as room was really small. However, we did get the quiet that we requested, so top marks again!
Great rooms. Friendly staff and even though there was an event happening in the hotel the lobby and bar were still quiet. rooms need more towels!
Nice Hotel, efficient staff, no problems.
Staff were very friendly & accomadating - Room was clean , not 2 warm & very comfortable
rooms were clean and spacious
Check-in staff not particularly friendly. Had bar meal, burhger for Mike, chicken curry for me. Presentation poor, missing salad and raita/peanuts. Curry had been made from already cooked chicken, small pieces with a lot of leg meat, no flavour in chicken although sauce was tasty. Kept me up most of night, reception confirmed not made from fresh chicken for quickness sake. Felt ill for 2 days.
I stayed in Crowne Plaza hotel for one night only,.butr the money I paid,I could not expect more.The room was confortable,clean,satff helpful.We got amazing self service breakfast.I definatly will come back there again.
The staff were extremely friendly and very attentive. In the details of the Hotel it said it was a few minutes walk from the centre ? having booked with this in mind we found on arrival it was certainly more that that to walk into the centre , it was a 10 minute walk to the nearest bus stop and the last bus was at 6.30 ! as my elderly mother was with us this was not possible to do !
Really an enjoyable stay and staff were excellent
Beds were lovely and room very clean and comfortable Bath towels were very small in bathroom and seemed very worn as though they had been used a lot.
Our bedroom was over kitchen and all could hear was the banging of the swing doors which woke us at 7am but they did change our room after we told them
Excellent staff and food. Room was not ready on time. Poor water pressure in shower.
The rooms were comfortable and spacious. The open fire in the reception was lovely, especially given the snowy weather conditions. Did not like that acccess to the room was so far away from entrance lobby. Also, quite nosy during the night.
Our stay at the hotel was for a family wedding and it was very enjoyable. Their was a friendly welcoming atmosphere and the staff were very helpful. Two members of the party have vision problems. The room were lovely but quite dark and the signage is not very clear.
friendly staff, nice clean bedrooms
The Spa was very good. Also large portions for meals, and very good value Got lost getting there. The grid reference co-ordintes given are incorrect, and in Ireland where sometimes street names are not always available on sat navs, and there is no post code system, important to get this right.
Politeness of the staff
Friendly,beautyfully clean ,and new After 120 mile drive went for a meal in hotel, went to room to relax in the jacuzzi filled to required dept pressed button it did not work one button was in position but broken went to bed disappointed. Note room 621.
the food, and comfy spacious rooms
The owners were very welcoming, friendly and informative. They evan left out a substantial packed meal as I was leaving early for the ferry in Belfast and could not attend breakfast. The rooms were large with all usual facilities and the beds very comfortable. Enjoyed my very brief stay and will both recommend and return.
employees were very happy to be helpful and went the beyond the expected, very professional, made you feel at home! food was very good nothing was too much trouble.. blanket on bed was a little "grubby"
We enjoyed our stay the staff were friendly and the decor of the hotel was lovely.The food was also nice and room service on time. The shower/bath curtain was to short water every where.
Friendly staff and an excellent breakfast. The quantity and quality of bedding and pillows. Inclusive Email facility, ample parking close to hotel. Good food and bar facility with competitive pricing Sauna and steam rooms limited hours and booking required
I liked the immediate response of the staff (notably Aine) when a potentially difficult problem arose and the speedy resolution i.e. Our room was above the suite where a wedding was taking place and the noise of the band was over powering and no way was sleep possible. We had come away for peace and quiet, however as soon the staff were notified we were upgraded to 'honemoon suite' well away from the music. This was a fantastic room. My son however did not get relocated.The food in the restaurant was first class. I think it lacked a welcoming atmosphere in the reception areas and there was a distinct smell of urine around the area at the downstairs toilets. I have stayed in a lot of 4 star hotels in my life, unfotunately I
service was very good friendly staff i would recemmed it to my friends no
The reception & communal areas are homely and nice with plenty of seating. Staff were friendly and helpful. Wi-fi is free. The wi-fi in the bar area kept dropping out which was frustrating; the lady at reception informed me later that there is not a good signal in there and its best to use it in the communal areas or rooms, despite the barman telling me it was available in the bar. It was fine in my room.
Superb small hotel with really friendly staff in all areas , although it was only one night , I was delighted to see the effort they made to make us feel comfortable ..highly recommended. In all hotels I use I believe the use of the "Buffet" for Irish Breakfasts is a complete let down , why work so hard to keep us hapy and serve up hard bacon and eggs is a mystery but so common in Irish Hotels right now.. its just lazy ( in my mind )
Relaxed atmosphere, countryside surroundings and friendliness of staff as well as good food
attentive and pleasant staff, meals were of excellent quality and fairly priced. Hotel has a warm and relaxing atmosphere.
I was impressed by the welcome received, the comfort of the room, (the pillows were unbelieveibly good!!) the excellence of the breakfast and the overall good impression.
very central clean value for money loud music couldnt get asleep
Receptionist friendly and helpful Old-fashioned rooms. Clean but could do with a makeover
Nice budget hotel in a great location.
location to centre of town the windows arent seeled properly room cold water in shower took long time to heat up.
Location is great. No handle on ourside of the door which made it fairly unsafe when closing the door. Needed to put the key in first to pull shut. Mix up also on room bookings.
Location, Cafe ,Bed, Friendly, Unpretentious. Room at nice temperature. Room becoming worn, but clean and comfortable.
The noise from the night club was terrible and lasted well into the night, despite asking to be as far away from noise as possible our room was situated directly over the smoking room off the night club.l
Location Town Center Noise from night club and in the street when it closed
Stayed for 1 night for enroute hotel stop-over, arriving late and leaving early. Room was quite, comfortable and clean, with tea and coffee making facilities. Didn't have time to use/sample other facilities at the hotel. Good value and hotel is located in town centre near bars, restaurants, sites and shopping. Provision of wi-fi in the bedroom would have been a useful benefit of the hotel.
Incorrect information provided re restaurant hours, as a result we missed dinner. Hours in leisure centre very limited and also incorrect in info supplied. Receptionist/duty manager's response was totally inadequate and non-customer focused.