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Hotel room had a strong smokey smell to it even thogh a non smoking hotel
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Freindly Staff Value for money size of room no bath
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Good food and good service Warm, ac would be a benefit
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Polite and helpful staff Tv to complecated
nice and quiet in the bedroom
We were upgraded. Location to the town. Choice for Breakfast
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
Spacious room The bar was noisy but one had to consider that there was a wedding reception
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
No draught beer
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
The relaxed atmosphere and friendliness of staff.
helpfull staff, good food, easy parking no
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
Excellent hotel, highly recommended
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
Bars One bar closed early
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
It was clean and comfotable. the staff were polite friendly and helpfull
Very polite staff, excellent breakfast
Staff were faultless and always very helpful. Very good leisure facilities and breakfast was top class. Children's menu could be larger.
Light and airy dining room Buffet breakfast had been standing too long,resulting in badly overcooked bacon and blackpudding
the setting and the lovely pool we were firstly put by mistake in a double room which was large and warm and had tea making fac.When we were moved to the twin it was freezing had no tea fac. it was smaller and didnt feel like it was in use regularly. that was disappointing as we booked a twin so they should have had it ready.
pool facilities food at the golf club bar was very poor indeed.
The location for what we wanted was perfect, the hotel was very clean and confortable and the staff were friendly and pleasant.I would stay here again.
Excellent staff, great leisure facility, good food, just south of M42 with easy access, but before you book using Booking.com phone the hotel for a dinner bed & breakfast price which makes this hotel even more attractive for a short stay.
Friendly staff. Excellent breakfast variety. Lovely location. No extending shower head to wash hair.
The spa treatment was fantastic. The leisure facilities were good and very relaxing. Breakfast excellent. The bathroom could have been cleaner.
The restaurant, good food and some good service But spoiled by weak service standards and bad liaison between chef and foh Making promises they didn't keep. No bath robes, no wifi no action on any of a number of issues like this that were raised with reception.
Very friendly and welcoming staff
The room was bigger and more stylish than average, the bed very comfortable Nothng,
Friendly, clean, good service and they went out of their way to give me a room earlier than normal check in as I had to change and go out quickly. Thought it was a bit expensive for what it was. It is not an easy Hotel to get around with lots of stairs to negotiate but then it is an old building.
It is right in the heart of a very pretty village high street yet very close to motorway links and major towns/cities Room was smaller than I'd expected (though comfortable). Air conditioning might have been nice.
Very friendly staff and very clean bedroom/bathroom. Room was freezing on arrival. Breakfast was very average - the fruit on display was very poor.
The hotel was very clean and the staff friendly and helpful. The room was very comfortable with good amenities. The restaurant food was excellent and fairly priced. The breakfast was slightly undercooked. Tea/ coffee would be better as self service.
Friendly staff, easy check in/out. Fantastic range of local restaurants
Restaurant was great, food very good and nice atmosphere. Bedroom very cold and unfortunately I was above the boiler room which was noisy at times, but overall I couldn't complain.
Food and bar area fantastic Terrible generator noise during middle of night, reported to reception in morning, but they were very dismissive, and did nothing. Very bad night sleep.
Nice setting, great staff & excellent value for money. It couldn't have been better. In addition the breakfast was excellent.
It was within walking distance of good shops, pubs and night life The bed,s were very hard
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
position of hotel
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
Check in process needs improving
Convenience and location for the NEC. Excellant accces to Solihull shops.
Not alot poor reception service
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
Staff were extremely attentive without being intrusive.
lovely meal -friendly staff
Staff were fantastic...rooms were very comfortable. Food amazing!
Top hotel , great location . room spotless and modern , recommended all round .
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
Friendliness of all the staff
Great hotel Should be 5 star
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
All the staff were very friendly. The bar was not well stocked, not very warm, and not very comfortable. The wifi didn't work.
easy to get to. Food good. Most staff bright and helpful. The hotel may be in the middle of a face lift. Although the room was clean - the decor - bathroom etc needed some attention and the entrance and stairs (which could be quite impressive) need decorating.
1 Good suroundings 2 there was no hot water on the first night. When I complained they listened and chnaged my room. The duty manager was very helpful. The bar food and the attitude of the staff serving: 1 They brought two courses of hot food together, when I asked them to keep the main course warm while I ate the starter, they said they were too busy. I complained to the duty manager and she also thought it was ok! to serve two hot courses together and said they were busy. The attitude from the serving staff, was very take it or leave it. On the second night I went out for a meal, which frankly was inconvenient.
The friendliness of staff and value for money, it is in a transition period & I would expect it to be even better in the future. This is not a dislike but I would have liked it more if it had a makeover!
Although I was only there for an overnight stay, I was very impressed with all of the staff that I had contact with! They were very friendly and efficient! Nothing.
Friendly and helpful staff Everything else
breakfast the room wasnt cleaned ready for when we got there.
Hotel adequate for short stay. Location excellent for our needs Unfortunately heater set on fire in room but staff moved us to another room, but no heating in this room. Staff very helpful.
Too quiet no sky TV
pleasent staff and very posh but comfortable hotel
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
Excellent rooms and facilities. The restaurant was particularly good.
pleasant surroundings room smelt of strong disinfectant
over-pretentious chef. excellent quality, but too nouvel cuisine
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week
The location Limited menu
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
No hot water in one of the rooms and a party going on down stairs which we were not informed about so had to put up with late music past 12 midnight.
The location was good, loved the modern decor, excellent Restaurant, easy access to the NEC. Will definetly stay there again.
The ambience, clean lines and very friendly staff Chef sent my dessert out (tarte tatin) so black it was charred; unbelievable. I tasted it anyway however it was inedible and I had no choice but send it back. I was offered a coffee and an apology but for a rosett rated restaurant this was disappointing. Also no mirror over dressing table in bedroom, a very basic functional thing that tends to get overlooked.
bed and tea-coffee making facilities, Molton Brown toiletries Walk up stairs to room with heavy luggage, room v. small, noisy (party until midnight below my room)
Hotel understaffed,railway and station accross road,very noisy expresses during the night.On my second morning i decided to have breakfast,i had prunes tea and toast,waited over half an hour and waiter never came to take my cooked breakfast order.i could not wait any longer,too expensive at £15.00 for breakfast
A pleasant and spacious bedroom etc for the price. A good dinner, with interesting and well presented food that merits its GFG and AA ratings and a sensible and fairly priced wine list structured to get you to what you are looking for. Easy to reach the NEC but a long way away from the usual grim conference experience!
the food was fabulous: the welcome was good and the help great: the room was quiet, warm and comfortable; the shower excellent the room smelt of smoke and there was a cigarette burn in the bathroom: the bedside light did not work
Small bathroom--only 1 bath towel in twin room.
Friendly and helpful staff. Excellent room, clean and with good facilities. Good quality food with an extensive but expensive menu. However, there was a good menu of the day which was excellent. Nice bar area which was busy the day I was there. Would recommend. Wireless internet was not possible in my room as this was at the far point of the range of the router. Access is possible in most areas. If you are there on business I suggest you make sure you have a room with a strong signal.
really flexible staff who helped us overcome a problem with our booking via booking.com one room was not yet re-decorated. However they explained that and gave it at a lower rate
clean and new more toaters at breakfast
the place was great, the place was great, a bit more difficult to find, even with the printed out map.
The quality The coffee for breakfast was awful. Its got to be a bean to cup machine please
Courteous Staff and excellent on site facilities
As I was on a business trip I tried three different hotels on three different trips and this was was the best hotel of all. Comfortable bed, good Continental breakfast (nice petit pain and croissants) Hotel is in the center in Redditch so you do not have to take a taxi to and from the center or to go to a restaurant. (tip: Rileys indian restaurant in the center, very good) Internet is 10 euro even if you bring your business laptop / Wikipedia!) Calls to Europe (Netherlands or France for exp.) will cost you more then 3 pounds a minute. I ended up with a 124 pounds bill for calling a few times home! Be aware!!!
The service was excellent, staff always willing to help! The breakfast was a little bit poor but just a minor issue
Clean comfortable room. Internet access expensive.
As always the reception was excellent and the hotel clean and very quiet at night. Have now been using this hotel for a regular family vist for three years ,have never been dissatisfied. Breakfast seems to have changed ,with the introduction of scrambled egg and sausage,but with the loss of cold meat and cheese.
the hotel was very modern and clean the lobby/bar area was a formal
Really liked the interior design of the hotel and the room. Simple modern lines, nice colors, very relaxing cozy atmosphere. Hotel and room very clean and comfortable. Plenty of parking space in front of the hotel. Staff very polite and helpful. Really good value for money. Breakfast could have been a bit more rich, and a safe box in the room would have been handy.
The food at the restaurant was very good.
The standard of the rooms are excellent. A special mention should be given to the warm welcome given by the receptionist, very professional in her approach!!. A fantastic place to stay!!
Beautiful setting & decor. Large, well appointed rooms. Excellent food. Friendly staff. A really pleasurable experience. N/A
Possibly one of the best hotel rooms I have stayed in! Lots of character with unique features and luxurious standard of finish. Highly recommended!
i liked the room. it was very nice and comfortable. the view and nature was perfect. the people are very nice. i had a very pleasant stay
Comfortable hotel, good sized room and bathroom. Very handy for NEC. The food in the restaurant was expensive, and there did not seem to be any other option to the set price meal (ie bar snacks).
They upgraded us to a fantastic honeymoon suite. Amazing!
Wonderful place, wonderful grounds, lovely staff and the suite was amazing. no complaints!
comfy bed, spacious bathroom, quiet surroundings poor singage, flashing smoke alarm over bed, no window blind in bathroom, I also felt the interiors needed brightening up perhaps with more fresh flowers!!! or am I just being picky????
The rooms were excellent, the staff fantastic and the food out of this world! Shame it's so close to Birmingham International airport.