A no-frills hotel near the airport. A 5-minute walk from the train station in Feltham, which is why I booked it. The Italian restaurant in the hotel is very good.
Convenient Location, Clean, functional rooms
Dirty carpet throughout ,innefficient booking out badly cooked breakfast no tablecloths tables left uncleared needs a smoking shelter so guests are not forced to walk through crowds of smokerswe think 2 stars would be a better description
Nice and Clean Simple, no frills rooms Contemporary Style Pleasant Environment My only complaint is no free WiFi. Wifi is 10 pounds a day. It's 2015 free wifi is to be expected. Also, you must get a taxi here as no Heathrow shuttle bus runs to this hotel, or at least not that I could see.
Conviently located to Heathrow and IBM Feltham. The instructions on using a bus from Heathrow were not correct. The bathroom light switch was not near the bathroom door and other switches were oddly arranged. The TV aerial was not plugged in correctly. The Internet connection seemed very slow.
Very reasonably priced for a hotel so close to Heathrow airport, and handily placed for the train station. In line with the price, everything was basic - clean and functional without frills, including the quality of the staff. However mistakes were put right without a fuss.
The bathrooms are clean They are not near the airport, there is no shuttle to the hotel. The beds feel like bed springs, the pillows are flat. The staff is on the rude side. The WiFi is not free. The cleaning staff knocks on the door repeatedly although the do not disturb sign is on the door. They do not have wash clothes.
Location to train station for Twickenham Breakfast was awful, waited for ages and then it was cold.
Great value at under £40 It's a bit of a shabby dive on a very busy road
We went to Twickerham to watch Rugby, the hotel was the ideal location. There was nothing we didn't like
The italian restaurant and its staff on the ground floor is really interesting and a lot of fun :) Guinness on tap in the bar No heating No shower gel Unattentive and not very nice staff Loud, noisy neighbors Construction undergoing right under my window Poor quality furnishing No free Wi-Fi Subpar breakfast Smoking area is right at the entrance
comfort,cleanliness & care unfortunately, no lift
Noise from insdide and outside
The staff were very pleasent and helpful particularly the booking recptionist Window did not shut properly and allowed noise from the busy road to be disruptive, Toilet bowl and walls were unclean obviously an oversight as the rest of the accomodation was satisfactory
Nothin, it was really terrible. There is no free parking, onyour site is written that there is. ans there is no aitconditoning, on the site there is nothing said about it. the room and the breakfast was really fuilty..... really terrible.
Clean. No parking. Prostitutes were standing by the side of the hotel. Breakfast was at 8.00 am so I could not make it.
Room was dirty, The woman who checked us in was rude, Very noisy even with the windows closed.
Not much really, handy for the location that I was visiting. Poor house cleaning, food and stale milk left in the fridge. Bed clothes were torn and the heating was on full all the time.
Absolutely nothing... Dirty sheets, dirty towels, half used shampoo bottle; en-suite with no water except for in toilet. If I had spent £15 on a bottle of whisky; drank it then slept in the street I would have enjoyed that more - with a bonus of having saved £25. The place is a an absolute tip.
Central location - beneficial for shopping, transport links and food and drink. The hotel has a policy whereby individuals staying there cannot take their bedroom key with them in the morning if they plan on returning hours later. This was inconvenient and not made clear on any literature or at the reception upon checking in. The reception staff (I'm presuming it was the owner) was almost confrontational and vehement about this and demanded a £50 deposit (as I was taking the key to work and then returning in the evening!) There also is no front door key provided. You have to ask at the reception to be allowed both in and out. The hotel itself is painfully warm as it's part of an upstairs building with shops undernearth. Heat rises, remember? Bathroom - limescale and strong odours.
Transportation both via train and buses to Heathrow Airport.Otherwise it was horrible. I hated everything else about the hotel.Location;very rough.Interior:not well kept at all,very,very smelly.Beddings not changed regularly.Shower hose was spoilt and carpet and fridge were very smelly.Carpet not hoovered & I had to be picking broken glass pieces from the floor,one actually cut my foot.Window was spoilt and couldn't be closed even when raining.Very hot inside and no Airconditioning.Extremely noisy location.In short,the worst hotel I've ever stayed in my life.
Convenient for us to travel by train into Central London which meant we could leave our car at the hotel N/A
I have mentioned this to the hotel direct, but the service at breakfast was a little odd regarding supply of tea and coffee. Instead of supplying a pot/cafetiere per table, guests had to ask a waiter for each cup. This felt awkward. Also, no milk was supplied on the table for the drink , so having got the waiter to pour a cup of coffee, guests have to then get up and go over to the central service point to use the jug of milk supplied for the cereals. This may seem a petty point, but it made the breakfast far less relaxing than it should have been.
the main bed was very comfortable and clean the matress on the sofa bed was too thin for older children
The breakfast was a complete farce There was not enough tables I had to eat in the bar There was also a wait for all items on the menu that arrived one at a time resulting in the first item selected being cold by the time the last item actualy getting from the kitchen
No mention of car park charges! If there was it should have been more prominent.
size of the room... only the food was terrible, breakfast was a disaster and the dinner was not better.. I thought it was overpriced and it isn't really worth it..
Handy location. I thought the swimming pool area and changing rooms needed updating.
The cleanliness was superb the cleaning staff an absolute delight,nothing too much trouble, the facilities especially the instant buffet for the children was excellent. The colouring facilities provided around the hotel in strategic places was brilliant to keep young ones happy, even in the restaurant. Pool excellent and easy for access with young ones and depth suitable too just 1metre.2 at it's deepest. Reception staff were an insult to the hotel. They were not speedy in any sense of the word, and rather lacking in smiles and helpfulness. At 7am myself and another guy were waiting to check out and the guy had to pick up the phone on the reception, telephone the porter's number, despite we could see them behind the door, just ignoring our presence. The information they gave was sparce, and often inaccurate, ie I was told that hotel patrons did not pay for parking, but then when I checked out was charged £6 per day for it!!!!!!!!!!!!!!! The restaurant staff were equally unhelpful, exception was the young girl serving on the children's buffet who had a lot of patience and smiles. Just what was needed, and I would say that she was paid the minimum wage too for all that. The meals were certainly not value for money. £6 for three very thin pieces of gravaglax and the minimalistic two lettuce leaves were an insult to be called a starter and served on a huge plate too.!!!!!!!!! If you have a family there are good and bad points but you needed a very large wallet for the food.Yes I would recommend it but with provisos that you eat out or take your own food in!
Good gym/swimming pool etc,good location(just off the M4),comfortable room,friendly reception staff,quick check in/out Charges for car parking,not enough tea/coffee/milk in room,had to ask for more at reception desk took approx 1hr for replacements
The rooms were comfortable and clean. The sound proofing of the rooms was very good. Hotel staff was friendly. My room included "continental" breakfast. This turned out to be a doggy bag to take up to the room. Also the internet in the room was extremely slow.
Staff very friendly, downstairs lounge area very nice. Bedding was very frayed, curtain pelmets coming off attachment, spa bath broken, unable to use bedside lamps unless wall lights switched on. obviously a wiring problem.
The hotel appears to be very cosy and love all the different rooms where you relax, on my first visit we stayed in the executive room which was very pleasant for the price, the second visit we were given a very small room and we were disappointed with the bathroom, the radiator did not work and we were quickly moved to a much better room. Small room, bathroom in need of updating radiator not working
Nothing actually. The room was pretty ordinary. The furniture and fixtures were broken and not cleaned thoroughly. The room was not tidy. Certainly not worth the money I paid. I was served expired stuff for breakfast. This was the shocker.
First Room 221was grossly overheated and impossible to open window as a noisy air conditioning outlet from from kitchen ? was outside .Second room 208 was ok if a bit small and bathroom a bit tired
the politeness of staff ie one of the bar staff devoted a lot of time to my 5yr old son made us both feel welcome.They chef cooked specially for us from a menu that finished at 1800. if i had to choose one thing prob breakfast could be a little better ie ask for brown toast recieved white orange juice ran out took a while for more to come.But i have to say everything else about hotel far outweighs these few things
Breakfast was OK Terrible service, when we got there the heating was off (All radiators were cold) despite being a very cold day. Once they finally put the boiler on, we then found out room's radiator was faulty. Finally the agreed to move us to a different room. The new room was smaller bed was not even a proper double bed, and very uncomfortable and the room was above the bar. Seems lke we were punished for complaining! Avoid!
very friendly staff and good breakfast room was too small noise location and smoking (I asked for a non-smoking room)
We had a problem with our room and they upgraded us to a better one with a 4 poster bed. Breakfast was poor.
nothing stikes me in particular water temperature was a bit too eco friendly.
Very friendly staff. Excelent / handy location if visiting Windsor.
Close to the airport. Elegant in its own way. The rooms are a bit small.
Nothing decor very tired, noisy
The food was great, and the service terrific too. Doors a bit scratched up.
the strict minimum!! 14 GBP for wifi
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Close to the airport The rooms was far too hot.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
Convenient to LHR Airport
Slick check in, very clean and comfortable
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Hospitality good with an excellent restuarant. The exce. room we had was excellent and comfortable. This is our 3rd overnight stay in 2 years and quite comfortable with everything. Re arrangement of the fire doors (liaise with your Building Control Officer) would perhaps give narrow corridors more spacious feeling, and at worst could be linked into the fire alarm system, opening doors with luggage is difficult
location On arrival ,We had to change rooms due to the stench of stale cigarette smoke
The room was in dire need of updating and decorating. A big patched up hole in the sink and an ok shower. Other than fine and functional.
Convenient and pleasant setting on the river. Coffee/tea facilities in the room but hidden away in a drawer and not found immediately Parking was a problem initially
Location. Nice room No hot water
Location, quality room with beautiful views Not easy access to the rooms etc
For the price good value.Bar /Restaurant area good.Staff efficient and friendly.
the room was very clean staff were a little surly
Location, good hotel staff, good restaurant Everything was worn out: old blanket, old bed cover... there were old stains everywhere, everything was almost clean, there was ancient lime in the shower...
lack of A/C or at least a fan i nthe room
Good food, restaurant and bar areas. The room was very small and not well fitted out. Car park only available after a function had ended.
Reasonably good value for money in a pleasant location. Dog-eared, tired room. Long wait to check out since no one on duty. Piece of string in fish at breakfast. Breakfast buffet had not been replenished so late arrivals had limited selection.
Great location in a beautiful area. The hotel is steeped in history and the bar/dining room features a wood panelled interior The hotel is quite shabby a desperately needs refurbishment. The bed linen was dirty. No food available after 9pm. The breakfast was poor, with many of the items listed on the menu unavailable.
The restaurant for Breakfast in the morning opened at a good time (7am). My shower didn't work in the room, water poored very slowly and hot water could not be maintained longer than 5 seconds.
Lovely location with plenty of bars and resaurants about.Nice bar attentive staff and has the benefit of a customers car park. My room was the smallest room I have ever stayed in.There was not even a bedside table for an alarm clock.I Had to leave before breakfast so was annoyed to find the kettle was missing and the was no tv remote control.
Good value for the money, location, breakfast, service problems with booking.com; booking dates in the hotel incompatible with the details confirmed on the website
I had a single room for one night and everything that i needed was provided. It was comfortable and the english breakfast was first class. Nothing
excellent room for price. the staff were really friendly beautiful bar and restaurant. Not 5 star but you are paying 2 star price and youget that and more.
Comfortable bed. The room seemed to be organised wrongly, with the power points for the kettle and desk hidden behind the bed. This meant a tricky balancing act was required to plug the kettle into the tv power point - which meant no tv while using the kettle. The floor boards were also incredibly creaky.
Rooms excellent, Parking expensive @ £15pn and not mentioned on the Internet. Breakfast n£10 also expensive. Many hotel fail to offer a quick start breakfast like you would have at home - Toast and go. Many travellers don't want a large English especially by the end of the week. Perhaps worthy of consideration
The hotel was within walking distance (4omins) of Twickenham Rugby stadium which is where we wanted to be. Due to the wrong booking (family rooms cannot have an extra bed), the staff were keen to find us accommodation in another room. Hotel in pleasant enough area, basic and clean. We booked a family room and asked for an extra bed in the comments part of the booking (for 4 of us) - the website showed all rooms could be booked with 1 extra bed added. However this is not the case - family rooms for 3 cannot have an extra bed added. Fortunately there was a room free on the ground floor (with bathroom facilities for disabled) which they gave us. This had 1 double bed and 1 double sofa bed. Unfortunately, no heating so room was quite cool.
superb location. 1st class service by all of the staff. good value for money.
Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful! No bad points!
Enjoyed the bar very much.The rooms are superb.The staff excellent.Great value for money.
The conditions of room and toilet are good. Really close to Tube station Free Internet in the room but the given password not work Fire alarm "falsely" rang in early morning
Fantastic room good hotel all that you could need. Pre Charge of Credit card no receipt offered or given Front rooms in the hotel could be noisy from street side.
friendly, helpful staff poor bar/restaraunt. Beds very soft/uncomfortable
The location is superb, Stroks restaurent was fabulous, couldn't fault the hotel at all
The position of the hotel in Windsor and ease of getting everywhere
cleanliness of the rooms and cooperative staff. Car Parking facilities or should I say lack of them.
nook rooms across the road fom the reception are very nice...ask when you reserve! breakfast could be better...
The location is perfect for central windsir;everytrhing is within easy walking distance.
the staff was very helpfull the room was excellent they should had place like a balcony or something for people who are smokers
Room of adequate size for a single. Comfortable chair. Poor level of lighting for reading. Couldn't turn down radiator so needed to keep fan on all night!
The curteous & helpfull staff.
The location is stunning, right on the Thames at the bridge that links Eton and Windsor. The staff were friendly and attentive. The facility is a little worn, but it's an historic hotel and we didn't mind.
Location Superb The pressure in the shower was the only fault. Otherwise it was perfect
Having spoken to the new owner who took charge in January, we think the hotel will be really nice when all the work has been completed.
Proximity to the airport. The room was dirty, bed was old, pillows were no doubt full of dust mites, and the neighborhood was dirty and run down. Boarded up buildings and trash everywhere.
Location and friendly staff. The hotel was very dirty.
1. The room was freezing cold on arrival, and it need not have been, as the hotel heating system was ok. The staff had simply neglected to prepare the room for our arrival, the radiators in the room only required switching on one hour before we arrived and all would have been much better. 2. Car parking facilities were poor and information was inadequate .
I like it's location for easy access to Hayes & Harlington Station which enable's you to get to London,Also Heathrow is just a 3 mile bus ride away. The breakfast leaves a lot to be desired my idea of an English Breakfast includes bacon.
well it was cheap and clean room was very small.. cats would have problems swing mice around... well you get the idea... no towels in the room, had to ask and no mike for the coffee again had to ask felt it was a big favour that they let me have some, oh and the beds are covered in a plastic sheet-not good !
The staff were extremely friendly and allowed us to hang around in the lounge all day after we checked out. Made it easy for us. Thanks!
good service, quiet location
The reception was very helpful and welcoming. The neighbourhood between the hotel and the train station was very intimidating.
It was close to Heathrow. The young men working were very positive and helpful. It was extremely difficult to find, even the sign was not clearly visible from the small access road. We drove through junk yards and thought we were lost and just by chance saw the sign. The river is barely visible.
overall an excellent hotel and very helpful staff made our stay very enjoyable. great location close to Windsor Castle
Excellent hotel, very well placed directly opposite the Castle. Staff very polite and friendly, modern room very comfortable
Great Location (across the street from Windsor Castle). Polite & helpful staff.
The hotel was excellently situated and well appointed The bed was too small and the breakfast expensive
There is absolutely nothing that we liked during our stay in this hotel It was dirty and uncomfortable. It certainly doesnt warrant 4 stars , a premier inn is better
I think it's an average hotel i would rate it at 3 *** not 4. A/C are not working properly. As stated above A/C is not working.
the location was excellent near to trains buses and shopping everything was fine
room was fine staff excellent booked because of beauty treatments etc, not available, lift not working,impossible to read temperature on air con, lighting in bathroom very poor
Ironing board collapsed when used, requested a replacement, never appeared. Sink sprayed water all over the bathroom when turned on Restaurant had a secret menu which you had to ask for but how could you when they kept it secret??????????
Really stylish and contemporary. A touch classier than more expensive accommodation. Great facilities. Friendly efficient staff. Fantastic value for money.
as i said, very clean facilities and nice decoration of the room everything is non-smoking
Lovely rooms very modern A bit difficult to find. Car park expensive
location is close to work in Hounslow
The location The bathroom is very poor and wifi
Very close to tube station...
The Hotel staff was very sweet and ready to help us if we need anything
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
friendly staff, convenient location
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Very convenient, great location to airport
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
location for airport
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
Hotel is closer to bus stop and comfortable if public transport is used Hotel staff can help in booking / arranging cabs The hotel is not closer to any stores
Friendliness of staff. Homeliness. Good meals. It was nice getting away from hustle and bustle while still being in touch.
The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.
The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent. Very minor point had slight problem with shower.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
Very friendly staff and conveniently located next to Heathrow for those early morning flights.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Convenient for our touring itinery.
clean, modern and comfortable
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
The food at the restaurant was excellent - a fantastic meal.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
price and location warm hospitality of the owner host hotel was under major renovation, bar closed, lobby full of workmen, room only partly finished only one towel even though they charged me for two people. No internet service, no breakfast as the only table was full of workmen staying there while they worked on the building and they treated the hotel like their dormitory.
We liked the bed, which was very comfortable and the electric kettle which was very useful. We also liked the milk and cereal at breakfast. The staff were nice and considerate. The "bathroom" was incredibly small and cramped: one couldn't wash one's face without getting one's feet wet and there was a musty smell.
It was a family run Hotel with more than excellent service and we were made to feel more than welcome during our stay. We would recommend this Hotel to anyone in the future.We will be using it in the future.
cheap, free parking. My husband found this hotel cheap looking. Later on a condomw wrap was found under the pillow. Will never stay there again even for a cheaper fare.
it was nice and warm this hotel was very noisy. my husband and i checked out at 09.15 as we did not have much sleep.
There is nothing that I liked The smell in the bar area and the drunken people that were hanging in the bar area. It was uncomfortable and you couldn't sit and receive a visit in the bar area.
Non About all
The hotel staff was very friendly. If you just want to stay one night or two that`s fine. I wouldn`t stay longer for that price. the bathroom was outside. It looked very old, rather like an hostel. The breakfast was just like that of an hoste. However the hostel staff was more than friendlz
I and my partner enjoyed our stay at the hotel and the staff were like family to us. We would definately love to come back. None
manager went out of his way to accomodate us
The hotel was clean, staff friendly, as described on the booking Had to pay for Wi-fi which is normally free at most hotels
Cleanliness & helpfulness of staff Would have liked more precise details of the different hotels in Hayes area when booking on line. I booked for Hayes, when in fact the one I wanted is classified as m4j4.
it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable ! The only thing missing was a fridge in the room :)otherwise great
Excellent hotel very clean staff very friendly. Food in ajoining pub very nice
Combination of location to Heathrow and the room rate plus free car park. Shopping Centre across the road good for light snacks. Restaurant next door is a good mix as well; it was also the location for the included breakfast. Price of internet access too involved and costly when a short period only required.
friendliness and helpfulness of staff....good clean hotel that suited my requirements... just wanted to sleep so didnt find any...
Reception Staff (Rebecca and Natalie) were exeptionally professional, helpful and friendly. Desk top needed a wipe. Air condtion unit smelled.
It was easy to get to and suitable for us near Southall the banging of the doors during the night, the room got very hot during the night and the AC failed